Capital Rx

Member Experience Manager

Capital Rx

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $100,000 - $120,000 per year

Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Lead project management and delivery of print and digital member communications, including build, development, and QA testing.
  • Oversee approvals of member communications through the external print vendor platform, ensuring adherence to timelines and quality standards.
  • Cultivate and maintain relationships with print vendors, focusing on improving process efficiencies and serving as a liaison between teams to foster collaboration.
  • Track, analyze, and report on print requirements and fulfillment to identify areas for improvement and enhance operational efficiency.
  • Manage communication workflows and approval processes to ensure timely and accurate deliverables that meet member expectations.
  • Collaborate cross-functionally with multiple internal and external teams to provide oversight on project success and timely delivery of member communication deliverables.
  • Serve as a subject matter expert during new client implementations, ensuring seamless integration of communication strategies that align with client expectations.
  • Mentor and train communication team members on internal processes and best practices, ensuring consistency and effectiveness across the team’s deliverables.
  • Provide training and support to other departments as needed to ensure alignment with communication protocols and strategies for member engagement.
  • Ensure all communications comply with regulatory requirements and industry standards while amplifying the member experience.
  • Continuously evaluate and improve existing communication strategies to enhance clarity, effectiveness, and member engagement.
  • Manage ad-hoc communication requests efficiently, prioritizing based on organizational needs and member impact.
  • Support client management and business development efforts as required to enhance member experience and organizational growth.
  • Facilitate an environment of collaboration and innovation within the team, promoting engagement and professional development.
  • Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.

Requirements

  • Bachelor’s degree or equivalent work experience required.
  • 3+ years of proven experience managing complex projects, driving high performance, meeting deadlines, and executing on deliverables.
  • Prior experience in Pharmacy Benefit Management (PBM) or health plan environments preferred.
  • Tremendous attention to detail and a commitment to delivering a high-quality work product.
  • Strong multitasking abilities in a fast-paced, deadline-driven environment and prioritize tasks appropriately.
  • Exceptional written and verbal communication, interpersonal, and presentation skills.
  • Strong writing and editing capabilities with the ability to translate complex information into clear, member-friendly language.
  • Highly organized and extremely flexible, with the ability to adapt swiftly to changing priorities.
  • Proficient in Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Adobe, and Salesforce; familiarity with digital communication tools preferred.
  • Demonstrated ability to work effectively both remotely and in teams, meeting deadlines consistently.
  • Proven leadership skills with experience in coaching and developing team members to enhance their capabilities and performance.