Founding Account Executive
Tildei
Apollo
Customer Success Manager, MM/ENT
Nooks
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $130,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Apollo
About the role
- Ensure mid-market and enterprise customers maximize their value from Nooks and are delighted with the experience
- Manage a portfolio of ~40 mid-market and enterprise accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business
- Onboard new customers, ensuring a seamless integration of Nooks into their sales processes
- Develop and maintain multi-threaded relationships to ensure a deep understanding of customer business goals and a Nooks deployment that helps them achieve their goals
- Conduct regular customer check-ins to share Nooks outcomes, address any issues, and identify opportunities for optimization and growth
- Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations
- Monitor customer health metrics and develop proactive plans to address areas of concern
- Assist with Technical Support for your customers as needed
- Serve as the voice of the customer within Nooks, providing product feedback to ensure customer requirements are successfully met
- Support the customer journey with thought-leadership content and run the renewal process to drive renewals and expansions
Requirements
- 5+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record
- 2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
- 2+ years of SDR or SDR management experience
- Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
- Comfortable with data analytics and experience using data to proactively identify customer challenges
- Excellent written and verbal communication skills
- Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
- Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment
