Noctrix Health, Inc.

Manager

• Serve as the primary point of contact for patients, healthcare providers, and insurance companies regarding access and reimbursement for Noctrix therapy
• Guide patients through the reimbursement process, including benefit verification, prior authorization, claims processing, and financial assistance programs
• Educate patients on insurance coverage, out-of-pocket responsibilities, and available support resources
• Collaborate with healthcare providers to obtain required clinical documentation and supporting information for prior authorization and reimbursement requests
• Coordinate with insurance companies to ensure timely and accurate review of claims and authorization requests
• Stay current on payer policies, coverage criteria, reimbursement guidelines, and industry changes impacting patient access
• Maintain accurate and detailed patient records, case notes, and documentation within CRM and reimbursement systems
• Identify and resolve access or reimbursement barriers by partnering with internal cross-functional teams
• Provide exceptional customer service while addressing patient, provider, and payer inquiries
• Support the development of patient and provider educational materials, tools, and resources designed to streamline the access process
• Assist with continuous improvement initiatives to optimize patient access workflows and reimbursement outcomes

Patient Access Appeals Case Manager – VA

Account Executive

• Proactively generate and qualify new leads through outbound outreach, including phone calls, email, text messaging, and other digital channels
• Respond promptly to inbound inquiries and convert leads into active sales opportunities
• Educate prospective customers on Nidra Therapy and guide them through the decision-making process
• Build rapport and establish trust with prospective patients while effectively handling objections
• Consistently meet or exceed activity, conversion, and sales performance goals
• Manage and track all prospect interactions and sales activities within Salesforce CRM
• Collaborate with Marketing and Patient Access teams to optimize lead flow, conversion strategies, and customer experience
• Provide feedback on messaging, campaign effectiveness, and lead quality to improve overall sales performance
• Maintain accurate records and sales forecasts while ensuring data integrity within CRM systems
• Stay informed on product updates, market trends, and competitive offerings

Inside Sales Representative – Lead Generation, Conversion Focus

Sales Operations Manager

• Develop and lead the company's sales training and enablement strategy in alignment with commercial objectives and growth priorities
• Design and maintain a comprehensive enablement roadmap encompassing onboarding, product training, clinical education, selling skills, and leadership development
• Establish standards, governance, certification programs, and reinforcement processes for customer-facing teams
• Lead annual and quarterly enablement planning to support product launches, market developments, strategic initiatives, and organizational growth
• Ensure training content reflects company messaging, product positioning, regulatory requirements, and customer engagement best practices
• Create, curate, and oversee high-quality training programs for onboarding, product launches, competitive intelligence, and ongoing development
• Deliver training through live workshops, virtual learning, field coaching, self-paced programs, and reinforcement activities
• Partner with subject matter experts to translate clinical, technical, market, and operational content into practical learning experiences
• Continuously evaluate training effectiveness and update curriculum based on field feedback, business needs, and performance data
• Drive consistency in learning experiences across all commercial functions
• Develop sales playbooks, messaging frameworks, job aids, competitive tools, and readiness resources that improve field execution
• Build coaching frameworks and manager enablement programs that support behavior change and performance improvement
• Partner with sales leadership to identify skill gaps, improve ramp times, and enhance field effectiveness
• Prepare teams for product launches, strategic initiatives, campaigns, and evolving customer needs
• Support adoption and optimization of CRM systems, learning platforms, content management tools, and other enablement technologies
• Collaborate closely with Sales, Marketing, Product Management, Clinical Affairs, Commercial Operations, and Human Resources
• Ensure messaging consistency and alignment across training, campaigns, product launches, and customer engagement activities
• Communicate training priorities, progress, outcomes, and recommendations to senior leadership
• Foster a culture of continuous learning, accountability, and commercial excellence throughout the organization
• Serve as a trusted advisor to commercial leaders on capability development and field readiness strategies
• Define and monitor key enablement metrics, including onboarding effectiveness, certification completion, time-to-productivity, training adoption, and field performance impact
• Analyze sales performance trends, stakeholder feedback, and training outcomes to identify opportunities for improvement
• Implement scalable enablement processes, systems, and documentation that support organizational growth
• Demonstrate the business impact of training investments through measurable performance improvements
• Ensure all enablement activities are executed with professionalism, quality, compliance awareness, and a focus on patient and customer outcomes.

Director of Training – Sales Enablement

• Engage with potential and existing clients to support sales efforts and build relationships
• Conduct outbound calls, emails, and other communications to HCPs within the designated area, building awareness and interest in our therapy solutions
• Establish and maintain meaningful, professional relationships with HCPs to drive trust, confidence, and long-term engagement with our therapy offerings
• Educate HCPs on the features, benefits, and clinical advantages of our therapy solutions, helping them understand how our products align with patient needs
• Maintain accurate records of interactions, prospects, and sales opportunities in the CRM system, tracking progress and ensuring a healthy pipeline
• Partner with field sales representatives to ensure cohesive messaging, share relevant insights, and coordinate efforts for high-value accounts
• Gather insights from interactions with HCPs to stay updated on competitive products, market dynamics, and evolving HCP needs, providing feedback to marketing and product teams
• Achieve or exceed monthly and quarterly outreach, engagement, and sales goals, regularly reporting on KPIs to Sales Leadership
• Assist in monitoring market trends and competitor activities to support strategic planning and improve sales performance
• Provide feedback on sales methods and customer needs to help refine sales strategies

Area Sales Representative – Northern California

Area Sales Representative – Northeast

Area Sales Representative, Dallas/Houston

Customer Support

• Receive and review complaints related to medical devices
• Investigate complaints by gathering relevant information, analyzing data, and conducting root cause analysis
• Communicate directly with customers to solicit information, address concerns, and provide updates on complaint resolution
• Serve as a liaison between Therapy Support and Quality departments to optimize customer satisfaction and maintain regulatory compliance
• Ensure complaint investigations are complete, accurate, and closed in a timely manner
• Collaborate with cross-functional teams – including Therapy Support, Quality, Regulatory, and Product – to resolve complaints
• Ensure compliance with applicable regulations and standards, including FDA 21 CFR Part 820 and ISO 13485
• Prepare for and participate in internal and external audits
• Contribute to cross-functional process improvement initiatives

Complaint Support Specialist

• Represent Noctrix in direct virtual patient interactions, including application training, product demonstrations, and proactive and reactive therapy support
• Serve as a consultant to clinicians and technicians during the implementation process and calibration sessions to ensure the smooth and effective integration of our product
• Capture therapy support needs and provide valuable feedback to the product management and development teams
• Collaborate with clinicians and functional organizations to recommend content for training courses and materials
• Maintain existing relationships with patients, as well as our clinical and business partners
• Accurately input and manage customer interactions in Salesforce to ensure accurate and up-to-date data capture for client relationship management

Therapy Support Specialist

• Communicate with healthcare providers (HCPs) and clinic staff via phone, email, and fax to obtain required patient documentation
• Proactively follow up on missing or incomplete information to ensure timely order progression
• Serve as a primary point of contact for clinic navigators, coordinators, and administrative staff
• Build strong relationships with clinic teams to improve responsiveness and efficiency
• Review incoming documentation for accuracy, completeness, and compliance
• Track and manage order status from initiation through completion
• Coordinate with internal teams (reimbursement, operations, clinical support) to resolve issues
• Ensure all activities comply with HIPAA and Protected Health Information (PHI) requirements
• Utilize Salesforce (or similar CRM) to document interactions and track order progress
• Maintain accurate and timely records to ensure data integrity
• Monitor dashboards and reports to prioritize outreach and follow-ups
• Support reporting needs across sales and operations teams
• Establish key contacts within partner clinics, including referral coordinators and navigators
• Develop an understanding of clinic workflows to improve engagement strategies
• Collaborate with Territory Managers and Associate Sales Representatives (ASRs) to support regional efforts
• Share feedback to improve internal processes and customer experience
• Identify workflow inefficiencies and recommend improvements
• Assist in onboarding new clinics and guiding them through documentation requirements

Sales Support Representative – Temp-to-Hire

• Proactively generate and qualify new leads through outbound outreach (calls, email, text, and digital channels)
• Respond quickly to inbound inquiries and convert leads into active sales opportunities
• Educate prospective customers on Nidra Therapy and guide them through the decision-making process
• Consistently meet or exceed activity and conversion targets (calls, appointments, conversions)
• Manage and track all sales activities within Salesforce CRM
• Collaborate with marketing and patient access teams to optimize lead flow and conversion strategies
• Provide feedback on messaging, campaigns, and lead quality to improve overall funnel performance