Noctrix Health, Inc.

Account Executive

• Drive sales of the Nidra Therapy portfolio through proactive outbound and responsive inbound communication with potential customers via phone, email, text, and live chat
• Educate prospective customers on the benefits of Nidra Therapy compared to traditional treatment options and competitive products
• Provide continuous feedback to enhance the customer experience and contribute to ongoing improvements in the patient journey process
• Handle a wide range of sales and service duties, performing complex and challenging tasks with efficiency and professionalism
• Maintain detailed records of customer interactions and transactions, managing the sales process within the Salesforce CRM system
• Work collaboratively with marketing, customer care, and patient access teams to ensure prospective customers receive timely and accurate information

Inside Sales Representative, Patient Concierge

Therapist

• Serve as a technical lead within the Customer Care team focusing on onboarding and training of clinical partners
• Provide technical guidance and support to the Therapy Support team
• Identify therapy support needs and provide valuable feedback to marketing, sales, customer care, and product development teams
• Lead the onboarding and training of titration partners
• Deliver ongoing education programs to keep partners up to date on therapy advancements
• Conduct titration sessions and technical consultations as needed

Therapy Development Specialist

Outside Sales

• Consistent engagement with customers, accounts, and advocacy groups to build pipelines
• Coordinate with Marketing to broaden market awareness
• Support patient journey through collaboration with Patient Access, Customer Care, and Therapy Support Specialist teams
• Work collaboratively with the Product Development and Marketing teams to ensure a successful product launch
• Identify and build strong relationships with KOLs, titration partners, and accounts
• Through customer engagement, develop scalable solutions to satisfy customer needs and drive therapy adoption
• Develop and manage specific strategic territory plans to grow business and develop long-term partnerships.
• Demonstrate effective and consistent communication skills via in-person and video conferencing
• Territory Business planning and forecasting through specific physician and DME targets
• Build and maintain weekly, monthly, and quarterly business plans that will be shared with leadership
• Maintain a high sense of urgency and accountability to the sales organization
• Recognize changing market dynamics and analyze and evaluate the effectiveness of sales methods, costs, and results to meet market demands
• Conduct regular sales forecasting, market analysis, and competitor research to identify risks, opportunities, and strategies to improve sales performance
• CRM administration
• Coordinate, plan, and participate in customer education events
• Achieve territory sales goals in a high-growth startup environment
• Demonstrate excellent communication and problem-solving skills

Territory Sales Manager – Northern California

Territory Sales Manager – Dallas/Houston

Territory Sales Manager – DMV

Manager

• Serve as the primary point of contact for patients, healthcare providers, and insurance companies regarding access and reimbursement for Noctrix therapy
• Guide patients through the reimbursement process, including benefit verification, prior authorization, claims processing, and financial assistance programs
• Educate patients on insurance coverage, out-of-pocket responsibilities, and available support resources
• Collaborate with healthcare providers to obtain required clinical documentation and supporting information for prior authorization and reimbursement requests
• Coordinate with insurance companies to ensure timely and accurate review of claims and authorization requests
• Stay current on payer policies, coverage criteria, reimbursement guidelines, and industry changes impacting patient access
• Maintain accurate and detailed patient records, case notes, and documentation within CRM and reimbursement systems
• Identify and resolve access or reimbursement barriers by partnering with internal cross-functional teams
• Provide exceptional customer service while addressing patient, provider, and payer inquiries
• Support the development of patient and provider educational materials, tools, and resources designed to streamline the access process
• Assist with continuous improvement initiatives to optimize patient access workflows and reimbursement outcomes

Patient Access Appeals Case Manager – VA

• Proactively generate and qualify new leads through outbound outreach, including phone calls, email, text messaging, and other digital channels
• Respond promptly to inbound inquiries and convert leads into active sales opportunities
• Educate prospective customers on Nidra Therapy and guide them through the decision-making process
• Build rapport and establish trust with prospective patients while effectively handling objections
• Consistently meet or exceed activity, conversion, and sales performance goals
• Manage and track all prospect interactions and sales activities within Salesforce CRM
• Collaborate with Marketing and Patient Access teams to optimize lead flow, conversion strategies, and customer experience
• Provide feedback on messaging, campaign effectiveness, and lead quality to improve overall sales performance
• Maintain accurate records and sales forecasts while ensuring data integrity within CRM systems
• Stay informed on product updates, market trends, and competitive offerings

Inside Sales Representative – Lead Generation, Conversion Focus

Sales Operations Manager

• Develop and lead the company's sales training and enablement strategy in alignment with commercial objectives and growth priorities
• Design and maintain a comprehensive enablement roadmap encompassing onboarding, product training, clinical education, selling skills, and leadership development
• Establish standards, governance, certification programs, and reinforcement processes for customer-facing teams
• Lead annual and quarterly enablement planning to support product launches, market developments, strategic initiatives, and organizational growth
• Ensure training content reflects company messaging, product positioning, regulatory requirements, and customer engagement best practices
• Create, curate, and oversee high-quality training programs for onboarding, product launches, competitive intelligence, and ongoing development
• Deliver training through live workshops, virtual learning, field coaching, self-paced programs, and reinforcement activities
• Partner with subject matter experts to translate clinical, technical, market, and operational content into practical learning experiences
• Continuously evaluate training effectiveness and update curriculum based on field feedback, business needs, and performance data
• Drive consistency in learning experiences across all commercial functions
• Develop sales playbooks, messaging frameworks, job aids, competitive tools, and readiness resources that improve field execution
• Build coaching frameworks and manager enablement programs that support behavior change and performance improvement
• Partner with sales leadership to identify skill gaps, improve ramp times, and enhance field effectiveness
• Prepare teams for product launches, strategic initiatives, campaigns, and evolving customer needs
• Support adoption and optimization of CRM systems, learning platforms, content management tools, and other enablement technologies
• Collaborate closely with Sales, Marketing, Product Management, Clinical Affairs, Commercial Operations, and Human Resources
• Ensure messaging consistency and alignment across training, campaigns, product launches, and customer engagement activities
• Communicate training priorities, progress, outcomes, and recommendations to senior leadership
• Foster a culture of continuous learning, accountability, and commercial excellence throughout the organization
• Serve as a trusted advisor to commercial leaders on capability development and field readiness strategies
• Define and monitor key enablement metrics, including onboarding effectiveness, certification completion, time-to-productivity, training adoption, and field performance impact
• Analyze sales performance trends, stakeholder feedback, and training outcomes to identify opportunities for improvement
• Implement scalable enablement processes, systems, and documentation that support organizational growth
• Demonstrate the business impact of training investments through measurable performance improvements
• Ensure all enablement activities are executed with professionalism, quality, compliance awareness, and a focus on patient and customer outcomes.

Director of Training – Sales Enablement

• Engage with potential and existing clients to support sales efforts and build relationships
• Conduct outbound calls, emails, and other communications to HCPs within the designated area, building awareness and interest in our therapy solutions
• Establish and maintain meaningful, professional relationships with HCPs to drive trust, confidence, and long-term engagement with our therapy offerings
• Educate HCPs on the features, benefits, and clinical advantages of our therapy solutions, helping them understand how our products align with patient needs
• Maintain accurate records of interactions, prospects, and sales opportunities in the CRM system, tracking progress and ensuring a healthy pipeline
• Partner with field sales representatives to ensure cohesive messaging, share relevant insights, and coordinate efforts for high-value accounts
• Gather insights from interactions with HCPs to stay updated on competitive products, market dynamics, and evolving HCP needs, providing feedback to marketing and product teams
• Achieve or exceed monthly and quarterly outreach, engagement, and sales goals, regularly reporting on KPIs to Sales Leadership
• Assist in monitoring market trends and competitor activities to support strategic planning and improve sales performance
• Provide feedback on sales methods and customer needs to help refine sales strategies