Noctrix Health, Inc.

Customer Support

• Represent Noctrix in direct virtual patient interactions, including application training, product demonstrations, and proactive and reactive therapy support
• Serve as a consultant to clinicians and technicians during the implementation process and calibration sessions to ensure the smooth and effective integration of our product
• Capture therapy support needs and provide valuable feedback to the product management and development teams
• Collaborate with clinicians and functional organizations to recommend content for training courses and materials
• Maintain existing relationships with patients, as well as our clinical and business partners
• Accurately input and manage customer interactions in Salesforce to ensure accurate and up-to-date data capture for client relationship management

Therapy Support Specialist

Outside Sales

• Consistent engagement with customers, accounts, and advocacy groups to build pipelines
• Coordinate with Marketing to broaden market awareness
• Support patient journey through collaboration with Patient Access, Customer Care, and Therapy Support Specialist teams
• Work collaboratively with the Product Development and Marketing teams to ensure a successful product launch
• Identify and build strong relationships with KOLs, titration partners, and accounts
• Through customer engagement, develop scalable solutions to satisfy customer needs and drive therapy adoption
• Develop and manage specific strategic territory plans to grow business and develop long-term partnerships.
• Demonstrate effective and consistent communication skills via in-person and video conferencing
• Territory Business planning and forecasting through specific physician and DME targets
• Build and maintain weekly, monthly, and quarterly business plans that will be shared with leadership
• Maintain a high sense of urgency and accountability to the sales organization
• Recognize changing market dynamics and analyze and evaluate the effectiveness of sales methods, costs, and results to meet market demands
• Conduct regular sales forecasting, market analysis, and competitor research to identify risks, opportunities, and strategies to improve sales performance
• CRM administration
• Coordinate, plan, and participate in customer education events
• Achieve territory sales goals in a high-growth startup environment
• Demonstrate excellent communication and problem-solving skills

Therapy Support Specialist

Territory Sales Manager – Midwest