Therapy Development Specialist

Noctrix Health, Inc.

Therapy Development Specialist onboarding clinical partners for Nidra therapy. Supporting patients with technical guidance and training in a remote healthcare setting.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a technical lead within the Customer Care team focusing on onboarding and training of clinical partners
Provide technical guidance and support to the Therapy Support team
Identify therapy support needs and provide valuable feedback to marketing, sales, customer care, and product development teams
Lead the onboarding and training of titration partners
Deliver ongoing education programs to keep partners up to date on therapy advancements
Conduct titration sessions and technical consultations as needed

Requirements

What you’ll need

Bachelor’s degree in engineering, biology, or a health-related field is encouraged and preferred for many promotional opportunities
Exceptional positive attitude, consistently demonstrating a willingness to go above and beyond in helping individuals navigate challenges while providing empathetic support and solutions with patience and understanding
Proven excellence in customer service, with a strong ability to empathize and effectively communicate complex technical solutions to non-technical users, ensuring a positive and supportive experience for patients seeking therapy or technical assistance
Excellent verbal and written communication skills, with the ability to collaborate effectively
Ability to understand, convey, coach, and teach others the clinical aspects and technical use of the product
Strong problem-solving and troubleshooting skills, with the ability to diagnose complex customer issues cross-functionally with minimal guidance using new technologies
Strong sense of ownership and accountability
Ability to multitask and manage multiple priorities in a complex, fast-paced environment
Previous experience in the sleep or neuromodulation industries is considered a plus
Experience with Salesforce is considered a plus.

Benefits

Comp & perks

Base Pay: $70,000 to $85,000 per year + bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical GuidanceOnboardingTrainingTitration SessionsTechnical Consultations

Soft Skills

EmpathyPositive AttitudePatienceCollaborationMultitasking