Backend Engineer

• Desenvolver e manter aplicações mobile robustas e escaláveis em React Native.
• Criar e evoluir APIs e serviços backend em Node.js com foco em segurança e eficiência.
• Otimizar a performance de aplicações utilizando Redis para caching e filas.
• Modelar e gerenciar dados em MongoDB, garantindo escalabilidade.
• Implementar integrações com sistemas externos via APIs REST e WebSockets.

Desenvolvedor SR, React Native / Node.js

Full-stack Engineer

• Act as Tech Lead for development teams working on web and mobile digital channels.
• Work hands-on in full‑stack development, directly participating in critical implementations, resolving complex troubleshooting and providing technical support to the team.
• Lead the development of conversational journeys, including WhatsApp, under the technical guidance of the COE (Center of Excellence) for this domain.
• Provide technical leadership for initiatives to evolve and modernize digital channels, focusing on performance, scalability and customer experience.
• Ensure software engineering best practices, code quality, testing and observability.
• Lead integrations between digital channels and backend platforms.
• Work closely with Product, UX and Business teams, translating requirements into consistent technical solutions.
• Promote technical knowledge sharing, perform code reviews and support the team’s growth.

Tech Lead Fullstack Consultant – Digital Channels

Conversion Rate Optimizer

• Desenvolver e executar estratégias de CRM e CRO voltadas à otimização das jornadas de Instalação e Reparo, aumentando taxas de conversão, sucesso de agenda e satisfação do cliente.
• Analisar dados de performance das jornadas (funil, conversão, recorrência, cancelamentos, contatos e reaberturas) e identificar oportunidades de melhoria contínua.
• Gerenciar, segmentar e otimizar campanhas de CRM (mailing, régua de comunicação, ações proativas) em diferentes canais e plataformas.
• Construir análises, indicadores e insights que suportem a tomada de decisão baseada em dados.
• Atuar de forma colaborativa com times multidisciplinares (Produto, Growth & Digital, Operações, CX e Tecnologia), conectando dados, jornada e execução.
• Apoiar testes, experimentações e hipóteses de CRO, mensurando impacto e resultados.

Especialista de CRM, CRO – Onboarding e Uso do Produto

• Provide technical leadership for billing systems and collections journeys, ensuring stability, scalability, security, and observability.
• Understand and evolve the collections lifecycle and dunning strategy, meeting functional requirements and defining technical requirements for billing and recovery (communications, triggers, criteria, orchestration, reminders, suspension/blocks, renegotiation, installment plans, and reprocessing).
• Ensure consistent integration between billing, collections, CRM, and digital channels.

Tech Lead – Billing Systems and Collections Journeys

Engineer

• Architect and lead the design or implementation of the CDP (Customer Data Platform) strategy, centralizing data from multiple sources.
• Develop and maintain complex Identity Resolution logic (Identity Graph) to unify anonymous and identified user profiles.
• Manage marketing data pipelines in the GCP environment (BigQuery, Dataflow), ensuring data cleansing and availability.
• Ensure technical governance of GTM (Google Tag Manager) and GA4, implementing robust data layers and monitoring tracking quality.
• Build integrations for data activation (Reverse ETL) to media platforms (Google Ads, Meta) and CRM systems.

Martech and Data Engineer – Specialist

Machine Learning Engineer

• Define, document and validate events, metrics and KPIs.
• Structure conversion, behavior and retention funnels.
• Translate business objectives into measurable metrics.
• Support areas such as Product, Marketing, Engineering and Leadership.
• Ensure data quality, consistency and governance.
• Design and implement data projects from inception to delivery.
• Implement complete tracking for apps and digital platforms.
• Define and validate events in Google Analytics 4 (GA4).
• Model and organize data in Google BigQuery.
• Develop analytical and executive dashboards in Looker Studio.
• Create analytical datasets prepared for scale and evolution.
• Support the delivery of insights for management and leadership.

NIO

Desenvolvedor SR, React Native / Node.js

Tech Lead Fullstack Consultant – Digital Channels

Especialista de CRM, CRO – Onboarding e Uso do Produto

Tech Lead – Billing Systems and Collections Journeys

Martech and Data Engineer – Specialist

Senior Data, Analytics, Machine Learning & AI Developer