Collections

• Extract, clean and consolidate collections and billing data from the Data Lakehouse (Raw, Replicated and Refined layers).
• Develop and optimize complex SQL queries (BigQuery) to generate analytical datasets, settlement scenarios and monitor customer balances.
• Build, update and evolve dashboards in Power BI (or Looker Studio) directly connected to modern data sources.
• Monitor and propose improvements to metrics related to delinquency, recovery, aging, collections, billing journey, agreements and payment methods.
• Support the creation of analytical datasets for ad-hoc studies (e.g., portfolio eligibility for discount offers based on aging and cross-referencing balances/accumulated credits).

Planning, MIS and Collections Performance Analyst II

Analyst

• Monitor campaign KPIs daily (CPA, CAC, ROAS, impressions, clicks) and recommend tactical adjustments to optimize results.
• Create detailed reports with actionable insights, presenting key findings and recommendations to media and management teams.
• Execute A/B tests covering creatives, audiences, and bids to validate hypotheses and improve campaign performance.
• Proactively collaborate with the Web Analytics team to ensure data integrity and correct attribution of results.
• Propose and implement continuous optimizations for digital media campaigns, consistently seeking improved efficiency and achievement of objectives.

Digital Media Analyst – Mid-level

Account Executive

• Gerenciar e expandir a carteira de clientes existentes.
• Identificar e prospectar novas oportunidades de negócio.
• Desenvolver e apresentar propostas comerciais personalizadas.
• Negociar contratos e fechar vendas, garantindo o atingimento das metas.
• Manter-se atualizado sobre as tendências do mercado e da concorrência.

Executivo de Contas III

Customer Success Manager

• Apoiar a análise de performance de campanhas e jornadas.
• Realizar segmentações e validações de base.
• Garantir qualidade na execução: testes, revisões e consistência dos disparos.
• Apoiar a organização do calendário de campanhas.
• Monitorar indicadores e gerar análises recorrentes.
• Identificar problemas em campanhas (queda de performance, erro de segmentação, etc.).
• Apoiar na documentação e disseminação de boas práticas de CRM.
• Trabalhar em conjunto com áreas de negócio, produto e dados.

Analista de CRM – Pleno

Full-stack Engineer

• Act as Tech Lead for development teams focused on web and mobile digital channels.
• Work hands-on in full-stack development, directly participating in critical implementations, resolving complex troubleshooting, and providing technical support to the team.
• Lead development of conversational journeys, including WhatsApp, under the technical guidance of the COE (Center of Excellence) for this area.
• Technically lead initiatives to evolve and modernize digital channels, focusing on performance, scalability, and customer experience.
• Ensure software engineering best practices, code quality, testing, and observability.
• Lead integrations between digital channels and backend platforms.
• Work closely with Product, UX, and Business teams, translating requirements into consistent technical solutions.
• Promote dissemination of technical knowledge, conduct code reviews, and drive team development.

Tech Lead, Fullstack – Digital Channels

Backend Engineer

• Develop, configure and maintain solutions on the Oracle OSM platform, implementing and evolving business rules using XQuery.
• Develop components and extensions in Java, handling configuration, deployment and support of applications on Oracle WebLogic.
• Work on integrations between OSM and OSS/BSS systems (CRM, billing, provisioning, SOA).
• Support analysis and resolution of incidents in production environments, participating in technical refinements, testing and functional validations.
• Document solution flows, rules and integrations, collaborating with business analysts, architects and integration teams.

Mid-level Developer – Oracle OSM, XQuery, Java, WebLogic

Software Engineer

• Desenvolver, manter e evoluir aplicações backend utilizando Java e Spring Boot.
• Projetar e implementar APIs RESTful performáticas e seguras.
• Atuar na modelagem, otimização e integração com bancos de dados relacionais e não relacionais.
• Garantir boas práticas de arquitetura, clean code, testes automatizados e observabilidade.
• Diagnosticar e resolver problemas de performance, escalabilidade e concorrência.

Desenvolvedor Sênior

Sales

• Design and evolve Salesforce architectures, working across the main clouds and integrating with legacy systems.
• Develop, review and ensure code quality in Apex, Triggers, Lightning Web Components (LWC), Aura Components and Visualforce.
• Propose continuous improvements to architecture, automations and development processes.
• Gather technical requirements, perform impact analysis and assess Salesforce platform limitations.
• Act as a technical mentor for junior and mid-level developers, conducting code reviews and providing technical guidance.

Senior Salesforce Developer

• Manage collections portfolios with a focus on credit recovery and delinquency control.
• Develop, test and refine collections strategies and workflows with a focus on digital channels.
• Negotiate with customers to find solutions that preserve the relationship while maintaining results.
• Manage collection agencies and vendors: monitor performance, enforce deliverables and provide data-driven feedback.
• Analyze KPIs such as penetration, recovery, aging and cost per contact, proposing corrective actions.
• Actively participate in the implementation of new processes and tools for the area.

Collections Specialist

Designer

• Lead the creation and adaptation of digital assets, both static and animated (motion);
• Develop guidelines and scalable visual systems to support demand;
• Work closely with performance, communications, and brand teams;
• Structure efficient creative processes, including workflows, templates, and AI-driven automations;
• Actively contribute to defining creative strategy for new tests and campaigns;
• Mentor designers and contribute to team development;
• Ensure creative quality and alignment with business objectives;

Specialist – Digital Designer

Product Marketing

• Serve as a technical and strategic reference in Product Marketing, influencing and raising the level of other PMMs;
• Mentor and develop other PMMs, improving the quality of deliverables;
• Define best practices, frameworks and standards of excellence for GTM, positioning and narrative;
• Conduct in-depth telecommunications market studies, including competitive analysis, trends, consumer behavior and national and international benchmarks;
• Generate actionable insights from these studies to support product decisions, offerings and commercial strategy;
• Translate product attributes into clear benefits;
• Define positioning and value proposition;
• Structure the offer portfolio (plans, pricing, promotions) to maximize acquisition, revenue and competitiveness;
• Design and evolve pricing and packaging strategies;
• Ensure differentiation versus competitors;
• Ensure deep understanding of product economics (CAC, ARPU, margin, payback), enabling sustainable decisions;
• Work alongside the finance team to evaluate business plans (BPs);
• Influence the product roadmap based on data and market opportunities;
• Lead launches with end-to-end ownership (planning → execution → performance);
• Lead go-to-market execution ensuring coherence and consistency across all sales channels;
• Support commercial channels with strategic materials (pitch, sales arguments, offers);
• Monitor KPIs such as ARPU, conversion, penetration, churn and campaign ROI;
• Serve as the focal point for the most complex and strategic topics.

Product Marketing Manager – Consultant

Operations

• Lead and coordinate the IT operations team (L1 and L2) 24/7, ensuring efficient support and compliance with SLAs
• Ensure stability and availability of revenue systems
• Ensure rapid resolution of critical IT problems and incidents
• Support management of critical incidents in war rooms and lead action plans
• Monitor and drive continuous improvement of operational KPIs (SLA, MTTR, availability, backlog)
• Ensure execution and monitoring of financial close processes (billing cycle)
• Coordinate handling of failures in integrations between systems (ERP, billing, CRM and tax systems)
• Act as IT focal point for business areas (Finance, Tax, Accounting and Revenue)
• Ensure governance of change management processes and production deployments
• Support audits and ensure compliance with tax and accounting regulations
• Identify automation and continuous improvement opportunities in the operation
• Manage vendors and technology partners, when applicable
• Maintain up-to-date documentation of processes, flows and systems
• Promote the use of AI and automation from design to optimize processes and create competitive differentiators
• Proactively remove technical and organizational impediments, negotiating scope and deadlines with stakeholders
• Monitor performance and system health metrics, generating insights to improve processes
• Run performance rituals (dailies, weekly meetings and committees), preparing executive reports and recommendations
• Integrate key areas (Legal, Finance, Customer Service, Planning and Technology) to remove bottlenecks and improve collection workflows
• Support system migrations and validations, ensuring integrity of databases, collection rules/logic and KPIs
• Focus on reducing delinquency and automating collection flows (Telecom context)
• Develop the team and partners, providing training in negotiation, data analysis and tool usage
• Act as direct leader of the billing team, monitoring performance and organizing operational routines
• Ensure execution and continuous improvement of billing processes, including complaint management and partner interfaces
• Ensure 100% of invoices are issued and reconciled within deadlines, mitigating operational and financial risks
• Develop, monitor and analyze management reports and KPIs for billing, collections and revenue
• Generate strategic insights from operational data to support decisions and evolve the billing model
• Prepare executive reports
• Support capacity planning for the area
• Manage administrative team routines (vacation, timekeeping, travel)

Operations Coordinator – IT Support

Marketing

• Analyze the broadband market and customer behavior to identify acquisition opportunities.
• Identify the levers that most impact sales by region, channel and lead source.
• Develop and implement new strategies to increase new customer acquisition while maximizing profitability.
• Execute targeted marketing initiatives for micro-regions and/or specific audiences.
• Coordinate cross-functional projects with multi-skill teams, including sales, channels, communications and product.

Marketing Specialist

Growth Marketing

• Develop and implement growth strategies focused on monetization (upsell/cross-sell) and customer retention.
• Lead continuous experimentation initiatives (test-and-learn), prioritizing actions with the highest impact on results.
• Identify improvement opportunities at each stage of the funnel, focusing on increased conversion and investment efficiency.
• Ensure strategic consistency with a focus on conversion, retention, and revenue generation.
• Facilitate performance rituals and stakeholder alignment, ensuring focus on business outcomes.
• Translate data and insights into clear action plans aimed at revenue generation and sustainable growth.
• Plan, execute and optimize campaigns and customer journeys using tools such as Salesforce Marketing Cloud.
• Own initiatives and results, operating with a high level of autonomy.

Growth Consultant

• Act as the technical authority in defining and evolving the platform architecture.
• Lead complex architectural decisions (trade-offs between performance, cost, resilience and security).
• Define technical, architectural and integration standards for multiple teams.
• Work extensively with event-driven architectures, microservices and sagas.
• Conduct design reviews, architectural reviews and major technical decisions.

NIO