Executive Consultant – Digital Channels

NIO

Senior Consultant in Nio focusing on digital sales funnel optimization and AI integration. Responsible for customer journey optimization and strategic growth in digital channels.

Posted 7/4/2026full-timeMaceió • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Define and execute an integrated growth strategy across digital channels (chat, WhatsApp, mobile app, web, bots), focusing on a hybrid model that combines automation with assisted service.
Continuously map and optimize end-to-end digital sales journeys, identifying critical conversion points, friction, and opportunities for intelligent automation.
Manage the sales funnel with end-to-end analytical depth.
Implement and optimize applied AI solutions (LLMs, contextual chatbots, natural language processing) for lead qualification and intelligent escalations.
Work with partners to implement and measure the impact of operational initiatives that improve conversion and reduce service costs.
Monitor integrated KPIs (bot deflection rate, conversion rate by channel, average handling time, NPS, gross adds, LTV, FPD).
Manage strategic relationships with technology vendors, AI platform providers, channel orchestration vendors, and operational partners.
Propose and validate operational changes with service partners, focusing on incremental impact on conversion and reduction of customer effort.

Requirements

What you’ll need

Experience managing the digital sales funnel with a focus on gross metrics.
Significant experience in assisted/omnichannel service operations: deep understanding of operational metrics, escalation costs, SLAs, and the impact of automation.
Experience with assisted digital channels (chat, WhatsApp, mobile/web applications) using a hybrid bot→human model.
Expertise in AI and machine learning optimization applied to customer service (conversational bots, LLMs, natural language processing).
Expertise in commercial KPIs and the digital sales funnel: conversion, LTV, CAC, gross adds, FPD, and the ability to connect operational actions to business impact.
Experience managing partners.
Desired Qualifications
Experience with inbound sales operations.
Degree in Marketing, Business Administration, Engineering, Data Science, or related fields.
Familiarity with prompt frameworks, LLMs, and conversational AI solutions.

Benefits

Comp & perks

Meal and/or food allowance
Transportation allowance
Medical insurance
Dental insurance
Life insurance
Private pension (retirement plan)
Profit-sharing program (PPR)
Pharmacy assistance
Childcare assistance
Flexible working hours
V.tal Benefits Club
Extended maternity leave (6 months)
Extended paternity leave (20 days)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Conversion Rate OptimizationNatural Language ProcessingLead QualificationChatbot DevelopmentData AnalysisSales Funnel AnalyticsCustomer Effort ReductionKPI MonitoringOperational Initiative ImplementationHybrid Bot-Human Model