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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing digital sales funnels and optimizing customer service through AI and machine learning solutions. Proficient in analyzing operational metrics and implementing strategies that enhance conversion rates and reduce service costs.
Highest-signal resume keywords
Digital Sales Funnel ManagementAI And Machine Learning OptimizationAssisted Omnichannel Service OperationsOperational Metrics AnalysisPartner Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Conversion Rate OptimizationNatural Language ProcessingLead QualificationChatbot DevelopmentData AnalysisSales Funnel AnalyticsCustomer Effort ReductionKPI MonitoringOperational Initiative ImplementationHybrid Bot-Human Model
Tools & Technologies
Conversational AI SolutionsLLMsChat PlatformsWhatsAppMobile ApplicationsWeb ApplicationsAI PlatformsChannel Orchestration Tools
Industry Keywords
Digital ChannelsOmnichannel ServiceCustomer ExperienceSales OperationsOperational MetricsService Level AgreementsGross AddsLifetime ValueCustomer Acquisition CostBot Deflection Rate
About the role
Key responsibilities & impact- Define and execute an integrated growth strategy across digital channels (chat, WhatsApp, mobile app, web, bots), focusing on a hybrid model that combines automation with assisted service.
- Continuously map and optimize end-to-end digital sales journeys, identifying critical conversion points, friction, and opportunities for intelligent automation.
- Manage the sales funnel with end-to-end analytical depth.
- Implement and optimize applied AI solutions (LLMs, contextual chatbots, natural language processing) for lead qualification and intelligent escalations.
- Work with partners to implement and measure the impact of operational initiatives that improve conversion and reduce service costs.
- Monitor integrated KPIs (bot deflection rate, conversion rate by channel, average handling time, NPS, gross adds, LTV, FPD).
- Manage strategic relationships with technology vendors, AI platform providers, channel orchestration vendors, and operational partners.
- Propose and validate operational changes with service partners, focusing on incremental impact on conversion and reduction of customer effort.
Requirements
What you’ll need- Experience managing the digital sales funnel with a focus on gross metrics.
- Significant experience in assisted/omnichannel service operations: deep understanding of operational metrics, escalation costs, SLAs, and the impact of automation.
- Experience with assisted digital channels (chat, WhatsApp, mobile/web applications) using a hybrid bot→human model.
- Expertise in AI and machine learning optimization applied to customer service (conversational bots, LLMs, natural language processing).
- Expertise in commercial KPIs and the digital sales funnel: conversion, LTV, CAC, gross adds, FPD, and the ability to connect operational actions to business impact.
- Experience managing partners.
- Desired Qualifications
- Experience with inbound sales operations.
- Degree in Marketing, Business Administration, Engineering, Data Science, or related fields.
- Familiarity with prompt frameworks, LLMs, and conversational AI solutions.
Benefits
Comp & perks- Meal and/or food allowance
- Transportation allowance
- Medical insurance
- Dental insurance
- Life insurance
- Private pension (retirement plan)
- Profit-sharing program (PPR)
- Pharmacy assistance
- Childcare assistance
- Flexible working hours
- V.tal Benefits Club
- Extended maternity leave (6 months)
- Extended paternity leave (20 days)