NICE

Support Engineer

• Provide technical assistance on applications to resolve end-user connectivity issues with the NiCE suite of products.
• Troubleshoot and diagnose escalated customer issues, coordinating with internal departments for collaborative solutions.
• Work tickets via web-based ticketing system, email, voice, or chat.
• Fix end-user issues that can be resolved on applications; escalate incidents when necessary.
• Troubleshoot VoIP, T1, DS3, Ethernet, OC-X, 1+, and Toll-Free services; open and monitor incidents created with third-party providers.
• Read and analyze network diagrams.
• Effectively and professionally communicate with internal and external customers.

Senior Support Engineer

Sales

• Develop and execute a global onboarding strategy aligned to company growth, revenue, and customer experience objectives.
• Build scalable, role-based onboarding programs that accelerate productivity and reduce time to ramp.
• Ensure onboarding aligns to the company's AI, automation, and customer experience vision and prepares teams for real-world customer conversations.
• Own the design and continuous evolution of structured learning paths for all Sales and Pre-Sales roles.
• Define clear capability frameworks, skills progression, and role-based certification milestones.
• Ensure content balances product knowledge, business value storytelling, technical depth, and customer outcomes.
• Lead, mentor, and grow a high-performing onboarding team responsible for curriculum design, content creation, and program delivery.
• Establish clear priorities and operating rhythms aligned to business outcomes.
• Oversee the creation of scalable onboarding content including digital learning, hands-on labs, simulations, and real-world scenarios.
• Define and track onboarding success metrics including time to productivity, quota attainment, deal support readiness, and certification completion.

Director, Sales Enablement, Onboarding

Events

• Lead Event Logistics & On-Site Coordination: Own the end-to-end logistics for industry conferences, hosted events, and webinars—from registration and vendor management to run-of-show and attendee experience. Support both remote and on-site execution, solving issues in real-time to ensure flawless delivery.
• Drive Seamless Event Execution: Partner with the Senior Marketing Manager to develop and manage event briefs, contracts, timelines, and checklists. Coordinate across internal teams, speakers, vendors, and agency partners to ensure every detail is executed on time and on brand. Proactively communicate status updates and key milestones to stakeholders.
• Amplify Events Through Social Media: Support the creation of social media campaigns that promote events to customers, partners, and broader communities. Assist in the development of engaging posts, video snippets, digital carousels, and promotional assets that boost awareness and drive attendance.
• Collaborate for Pipeline Impact: Work closely with Sales, Marketing, and Product teams to align event initiatives with lead generation goals. Ensure high-quality leads are captured, routed, and nurtured through coordinated efforts across the funnel.
• Contribute to Integrated Campaigns: Assist in planning and delivering multi-touch marketing campaigns that span email, website, paid media, social media, and direct mail—ensuring events are positioned as part of a cohesive marketing strategy.
• Analyze & Optimize Post-Event Performance: Conduct thorough post-event evaluations, gathering data and feedback to assess ROI, identify areas for improvement, and inform future event planning.

Marketing Event Manager

Chief Marketing Officer

• Develop and execute a regional marketing strategy aligned with global objectives.
• Localize corporate campaigns and messaging for European markets.
• Ensure marketing plans directly support revenue targets and market expansion goals.
• Manage regional marketing budget allocation for maximum ROI.
• Design and lead high-impact field marketing programs including executive events and industry conferences.
• Partner closely with regional Sales leadership to align marketing priorities with sales targets
• Own regional agentic pipeline contribution targets and develop demand generation programs.

European Marketing Director – DACH

• Act as the initial point of contact for customer issues
• Providing timely and effective assistance
• Properly identify and escalate complex requests
• Track, document, and route issues to the appropriate teams for resolution
• Guide customers through troubleshooting with professionalism
• Maintain thorough records of customer interactions
• Work closely with the engineering team
• Continuously learn and improve expertise in help desk procedures
• Develop and maintain internal support tools

Technical Support Engineer

Artificial Intelligence

• Presenting AI transformation strategy to VP+ and C-level audiences during customer QBRs, executive briefings, and strategic workshops, connecting our technology roadmap to their business priorities
• Delivering thought leadership on stage at industry events, customer summits, and partner conferences, positioning our company at the forefront of AI-driven customer experience
• Crafting compelling strategic narratives and executive-ready presentations that translate complex AI capabilities (LLMs, agentic AI, multi-agent orchestration, emerging protocols) into clear business impact stories
• Building hands-on demonstrations and proof-of-concepts that bring our vision to life during customer engagements, making the abstract tangible and the future feel achievable
• Bridging the gap between our Innovation and R&D teams and go-to-market teams, ensuring that what's on our roadmap gets communicated with clarity and strategic context

AI Transformation Consultant

Account Executive

• Partner with customers to boost productivity through advanced sheet metal fabrication applications.
• Demonstrate how Mate’s precision tooling and consumables can improve efficiency and performance.
• Build strong relationships with existing customers while identifying and developing new opportunities.
• Conduct on-site product demonstrations and customer meetings (in-person and via teleconferencing).
• Develop and maintain a network of OEM dealers and industry contacts to expand reach.
• Track meetings, expenses, and customer interactions using CRM software.
• Stay current on new products, industry trends, and market conditions — and share valuable insights with management.

Sheet Metal Fabrication Sales Representative – Territory NC, SC, VA, WV

Solutions Engineer

• Design, build, and implement advanced Conversational AI solutions for customers and partners.
• Manage high-impact projects and provide deep technical insights.
• Ensure customers achieve maximum value from our platform.
• Drive complex projects from pilot/Proof of Concept (PoC) to full implementation.
• Provide cutting-edge technical solutions and shape architectural best practices.
• Partner with cross-functional teams to support business development.
• Deliver technical training, workshops, and best practices to empower customers.
• Develop precise technical documentation and resolve complex technical issues.

Senior Solutions Architect

Technical Customer Success

• Act as a shared technical resource for CSMs across multiple enterprise accounts
• Support CSMs with technical topics related to platform usage, solution design, product functionality, demos and best practice
• Provide timely responses to technical questions from CSMs and, where appropriate, directly from customers
• Serve as an escalation point for complex 'how does this work' or 'how should we do this' questions
• Advise customers on conversational AI best practices, including dialog design, intent modeling, and flow orchestration
• Support NLU configuration, training, testing, and optimization
• Provide guidance on the application of generative AI and agentic AI concepts within enterprise conversational solutions
• Help customers understand platform capabilities, limitations, and recommended patterns
• Support customers operating conversational AI solutions within contact center environments (voice and digital)
• Provide high-level guidance on integrations with CCaaS, CRM, and backend systems
• Help customers troubleshoot issues related to conversation behavior, routing, and experience design
• Collaborate closely with Support, Product, Engineering, and Professional Services to resolve customer issues
• Identify recurring themes, gaps, or improvement opportunities and feed insights back to internal teams
• Contribute to internal documentation, enablement materials, and best-practice guides for CSMs
• Help standardize technical guidance across the customer base
• Enable CSMs to handle more technical conversations independently over time
• Improve internal processes and documentation to support a growing enterprise customer footprint.

Technical Customer Success Manager

Consultant

• Owns our customer’s Workforce Management Transformation Strategy.
• Provides best practice guidance to ensure customer fully optimizes their business process and maximizes the full potential of the NiCE WFM solution(s).
• Designs change strategy across people, process, and technology.
• Builds long-term relationships with customers, becoming a trusted advisor.
• Coordinates with Project Manager to align milestones and dependencies within project timeline.
• Organizes and guides Application Business Consultants through program leadership.
• Provides individual accountability toward assurance of customer value realization.
• Identifies opportunities for additional engagements through service subscription renewals and business development.

Business Consultant, VRS, WFM

• Drive scalable enablement across Sales, Pre-Sales, Post-Sales, and Partner ecosystem
• Build and operationalize world-class programs that accelerate revenue, reduce ramp time, and ensure high-impact customer experiences
• Own the design, delivery, and continuous optimization of global enablement programs
• Develop and execute a global enablement strategy aligned to company growth priorities
• Partner with Sales to identify capability gaps and drive measurable improvements
• Establish a scalable enablement framework that supports rapid growth
• Measure and track partner competency, adoption, and impact

Director, Sales Enablement

Product Manager

• Lead the strategy and execution of product capabilities at the intersection of conversational AI, platform architecture, and customer value.
• Work closely with engineering, design, customer facing teams, and go to market partners to define what we build, why we build it, and how success is measured.
• Translate complex technical opportunities into clear, scalable product outcomes designed for enterprise customers.
• Own product discovery and partner closely with engineering to deliver one or more technical product areas from problem definition through launch, iteration, and continuous improvement.
• Shape product direction by combining market insights, customer feedback, usage data, and platform constraints into clear priorities and well scoped plans.
• Build prototypes when needed and collaborate with engineering and design to deliver robust technical solutions with an excellent user experience.
• Drive cross functional alignment, communicate trade offs transparently, and build trust to accelerate decision making.
• Define success metrics and use data to evaluate outcomes, learn quickly, and continuously improve the product.

• Responsible for seeking and maintaining relationships with NiCE Customers, identifying new sales opportunities, and building market share in their regions.
• Increase revenue streams within business, commercial, government, and contact centers.
• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements.
• Coordinate and lead all sales activities to achieve business goals.
• Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully.
• Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances.
• Develop and maintain high-level relations with ‘C’ levels.
• Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer.

Strategic Account Executive – Telecommunications

• Prepare and analyze financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions.
• Engage directly with clients to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations.
• Negotiating contract terms, pricing, and other details to achieve favorable outcomes for both the company and the customer, which will maintain and increase revenue through effective contract negotiations
• Partner with SAMs, AEs, Technical Account Managers (TAMs) and the Finance team to represent the best interest of NiCE and revenue retention goals
• Partner with the finance team to ensure healthy price points
• Extending contracts for multiple years
• Become intimately familiar with customer contracts and NiCE billing methods
• Maintain working knowledge of competitors and what strategy NiCE should develop for counter offers and retaining the customer.
• Maintain working knowledge of NiCE products/services
• Partner with TAMs, SAMs, and AEs to ensure consistent messaging to the customer
• Measure success via tracking of client retention and revenue growth with multiple sources such as Salesforce and Excel.
• Communicate effectively and professionally with internal and external stakeholders.
• Investigate areas of risk and prepare course of action/recommendations to minimize risk
• Create and prepare contract documents, presentations, emails, and spreadsheets to support contract management activities

Maintenance Sales Manager, CX

• Design, build, and implement advanced Conversational AI solutions for customers and partners.
• Manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform.
• Drive complex projects from pilot/Proof of Concept (PoC) to full implementation.
• Provide cutting-edge technical solutions, shape architectural best practices.
• Collaborate with cross-functional teams to support business development.
• Deliver technical training, workshops, and best practices to empower customers and partners.
• Develop precise technical documentation and ensure the resolution of complex technical issues.