NICE

Account Executive

• Acquiring new enterprise companies from all industries within the DACH region
• Building and maintaining an effective pipeline by self-directed prospecting, as well as working with internal, Business Development Representative resources
• Developing, maintaining and reviewing territory plans that outline how you will meet business goals
• Running full sales cycles from account planning & targeted prospecting through discovery/qualification, contract negotiation & close
• Taking a consultative, value-centric approach with senior executives to map value, develop effective business cases, build ROI models and drive Digital Transformation conversations
• Coordinating responses to RFPs/RFIs
• Taking a collaborative approach to working closely with various team members including BDRs, Presales support, Marketing, Product, Finance and Leadership
• Representing Cognigy at trade fairs or events that are customary in the industry
• Preparing, presenting and conducting demos, presentations and customer meetings
• Using CRM effectively and consistently to track sales cycles/engagement

Senior Account Executive, DACH

Sales Engineer

• Support strategic opportunities across the WEST region (Spain as primary, plus Italy and Portugal).
• Partnering with the sales team to plan, prepare and execute on strategic deals within the sales cycle.
• Participating in discovery calls and technical deep dives.
• Creating and delivering powerful presentations and customized product demonstrations
• Design and recommend solutions that meet customer specific needs and business requirements, highlighting the benefits, capabilities and value proposition of NiCE Cognigy.
• Discover and analyze customer requirements, understand their pain points, and provide recommendations on how NiCE Cognigy can address these needs.
• Collaborating with relevant stakeholders to communicate customer requirements and further enhancements.
• Provide technical support to the sales team before and during the sales process, answering technical questions, demonstrating NiCE Cognigy to potential customers, and providing product information.
• Stay up-to-date on the competitive landscape and perform technical comparisons between the company's software and other conversational AI products on the market.
• Provide internal training to other teams across the company

Sales Engineer – Western Europe, Spain

• The Customer Service Automation and AI Sales Overlay is responsible for entire sales process for NiCE AI solutions.
• Manage the entire sales process for NiCE AI solutions from targeting opportunities and engagement with decision makers through purchase order and implementation.
• Uncover and drive sales opportunities through nurturing and growing assigned products in an entrepreneurial fashion from early-stage rollout to maturity within the available market.
• Grow the eco-system selecting relevant Business Partner to onboard, establishing growth action plan, providing sales support as needed.
• Engage with prospect organisations to position assigned product solution through strategic value-based selling, business case definition, ROI analysis, references, and analyst data.
• Contribute to pipeline generation activities, speaking at conferences and webinars as a subject matter expert.
• Be able to develop and maintain high-level relations with VP, CIO, and CEO levels.
• Accurate monthly forecasting.

Account Executive – AI

Proposal Manager

• Lead the development of high-quality, customer-focused and competitively differentiated RFP responses
• Exhibit strong leadership skills to help set team expectations and effectively balance workload in order to produce high-quality deliverables in environment where competing deadlines are a norm
• Review, edit, and requirements as detailed in the client's RFx to ensure our resulting proposal is compliant and responsive
• Organize and facilitate proposal kickoff calls, meetings, review sessions, etc.
• Coordinate sales, marketing, technical and corporate resources across multiple time zones and regions to develop proposal content
• Ensure corporate knowledge database (Responsive) and all response deliverables information is up-to-date, easy-to-find and technically accurate based on relevant RFPs
• Participate in training and development sessions on an ongoing basis to continually develop individual knowledge capital around the NiCE solution set

Accountant

• Provide essential support to the Audit and Accounts Department by effectively managing the allocation and completion of assignments and developing the department through the delivery of excellent customer service.
• Working on a portfolio of clients, ensuring assignments are managed and work is completed in a timely manner.
• Prepare annual accounts and tax computations for sole traders, partnerships and limited companies.
• Prepare management accounts and information on a quarterly or monthly basis.
• Prepare VAT returns on a quarterly basis.
• Deliver an excellent level of customer service, managing and exceeding client expectations, responding to all ad hoc queries in a timely manner.
• Maintain up to date technical knowledge and attend all relevant training, conferences and seminars.
• Manage all work efficiently, profitably and in accordance with the Company’s procedures.

Senior Accountant

Accounts Payable

• Process and code the general ledger
• Produce supplier and expenses payment runs, including BACs and one-off manual payments
• Deal with queries relating to invoices and payments from a variety of stakeholders
• Request receipt of supplier statements and reconcile these to ensure ledgers are accurate
• Ensure accounts payable and company financial obligations are met, and financial controls/processes adhere to company policies
• Manage the development, documentation and maintenance of transactional processes
• Identify process improvements, helping strengthen the control environment and increase efficiency
• Be an enthusiastic advocate of change, embracing it as the company continues to grow and expand

Accounts Payable, Purchase Ledger

Technical Account Manager

• Take ownership of the customer relationship for key CX customers and become their advocate within CX, engaging before go-live and working closely with customers to ensure their success.
• Resolve the most complex problems and provide excellent technical and customer service to specific key accounts, including resolving technically and emotionally challenging and high-stakes issues.
• Exemplify an effective and productive relationship with assigned accounts, holding regular discussions to review open issues, understand their contact center and business, ensure CX solutions meet their needs, and become a trusted partner and advisor.
• Ensure all technical challenges, issues, cases, and requests are handled properly and within SLA targets by partnering with Technical Support, Professional Services, Product Management, and Engineering.
• Be accountable for customer satisfaction, retention, and referenceability for all assigned accounts.

Lead Technical Account Manager

• Take ownership of the customer relationship for key CX customers and become their advocate within NiCE, engaging before go-live and working closely with customers to ensure their success.
• Resolve the most complex problems and provide excellent technical and customer service to specific key accounts, including resolving technically and emotionally challenging and high-stakes issues.
• Exemplify an effective and productive relationship with assigned accounts, holding regular discussions to review open issues, understand their contact center and business, ensure CX solutions meet their needs, and become a trusted partner and advisor.
• Ensure all technical challenges, issues, cases, and requests are handled properly and within SLA targets by partnering with Technical Support, Professional Services, Product Management, and Engineering.
• Be accountable for customer satisfaction, retention, and referenceability for all assigned accounts.

Senior Technical Account Manager

Solutions Engineer

• Support sales opportunities by being a product expert and being able to demonstrate solutions capabilities
• Need to have a full understanding of Criminal Justice Process workflow as it pertains to digital evidence
• Interview and engage a variety of user work groups within Public Safety agencies
• Construct needs assessment/analysis while working with Account Executive to ensure alignment
• Collect feedback on solution requirements and interface with Product Management
• Assisting in technical responses to RFPs, and presentations
• Build out of Scope of Work documents (SOWs)
• Continually learn market needs and future trends in the Public Safety sector
• Develop and deliver compelling presentations to end users, partners and consultants
• Sell NiCE value, differentiating between NiCE and its competitors when presenting value proposition to potential and existing customers
• Maintain existing customer relationships with the goal of maximizing revenues long term through relationship building, use them as strong referral sources

Solution Engineer

Full-stack Engineer

• Design and develop automated workflows that orchestrate complex processes across multiple systems, databases, endpoints, and storage solutions in on-prem and public cloud.
• Design, develop, and maintain internal tools/utilities using C#, PowerShell, Python, Bash to automate and optimize cloud onboarding workflows.
• Create integrations with REST APIs and other services to ingest and process external/internal data.
• Query and analyze data from various sources such as SQL databases, Elastic Search indices and Log files (structured and unstructured).
• Develop utilities to visualize, summarize, or otherwise make data actionable for Professional Services and QA engineers.
• Work closely with test, ingestion, and configuration teams to understand bottlenecks and build self-healing mechanisms for high availability and performance.
• Build automated data pipelines with data consistency and reconciliation checks using tools like PowerBI/Grafana for collecting metrics from multiple endpoints and generating centralized and actionable dashboards.
• Automate resource provisioning across Azure services including AKS, Web Apps, and storage solutions.
• Experience in building Infrastructure-as-code (IaC) solutions using tools like Terraform, Bicep, or ARM templates.
• Develop end-to-end workflow automation in customer onboarding journey that spans from Day 1 to Day 2 with minimal manual intervention.

Senior Professional Services Software Engineer

• Prepare GST returns accurately and on time for designated clients, including supporting reconciliations and GST workpapers.
• Maintain accurate client ledgers: bank reconciliations, balance sheet reconciliations, coding integrity, journals, and preparation to trial balance.
• Prepare interim and annual accounts/workpapers to a review-ready standard (all schedules, reconciliations, fixed asset support, accruals/prepayments, etc.).
• Support income tax return preparation by compiling supporting schedules and required information (companies, individuals, trusts, partnerships) as directed by the Senior Accountant.
• Maintain the integrity of accounting information by recording, verifying, consolidating, and entering financial transactions.
• Work within RightWay templates and checklists to enable quick and consistent review.

Intermediate Accountant

• Responsible for seeking and maintaining relationships with NiCE Customers
• Identifying new sales opportunities and building market share in Healthcare industry
• Achieving annual sales quota and personally negotiating Enterprise-wide agreements
• Coordinate and lead all sales activities to achieve business goals
• Ensure the proposed sales and solutions capitalize on NiCE CXone's strengths
• Establishing new strategic relationships while maintaining existing ones
• Developing and maintaining high-level relations with ‘C’ levels
• Initiate, support, develop and monitor purchasing agreements with the customer

Strategic Account Executive – Healthcare

Sales

• Presides over the revenue and operations of a sales team
• Manage the team to expand the product saturation in the territory
• Build the customer base in untapped markets and displace NICE Actimize competitors
• Drive exceptional sales process and performance management
• Provides results driven and thoughtful direction to sales individual contributors
• Drive and develop account plans with the sales executives
• Consult and plan with internal sales partners to address account challenges
• Engage account team, partners, and internal resources in creating account strategy
• Provide critical insights to sales executives and customers
• Drive the analysis of customer’s business situations to identify gaps and opportunities
• Create and execute high revenue, multi-year business plans

Director, Sales, Actimize

• **SUMMARY OF RESPONSIBILITIES****Senior Staff Accountant will be responsible for the review of various types of intermediate tax returns as well as tax planning and other bookkeeping and audit related tasks. They will take part in the training, mentoring and general supervision of staff and facilitate individual and in house training. Seniors will also be expected to assist with billing and build working relationships with current and prospective clients.
• - Must be able to work a flexible schedule which includes 55+ hours a week during tax season.
• - Seniors must possess Bachelor of Accountancy as well as a CPA or EA license. This may be substituted with equivalent years of experience and continued education in some cases.
• **KEY COMPETENCIES**
• - Prepare HRIS and Axcess timesheets and Excel To Do lists.
• - Achieve monthly and annual charge hour goals.
• - Review of Form 1099’s, Sales tax returns, Business Property Statements and Business Licenses.
• - Review of intermediate C-Corporation, Partnership, S-Corporation, Personal, Non-Profit and Trust tax returns.
• - Review of Corporate and Personal tax planning.
• - Manage and maintain control lists and deadlines to ensure timely filing and reporting.
• - Assist in Tax Audits.
• - Assist in planning and supervising compilation, review and audit engagements with the ability to prepare and review workpapers as well as preparation of financial statements.
• - Participate in mentoring program.
• - Facilitate in house training and meetings as well as provide one on one feedback to staff.
• - Participate in firm recruiting events as well as firm outreach events regarding future potential**clients.
• - Assist in billing process by analyzing WIP and providing invoice totals.
• - Communicate and meet with clients regarding current services. Assist with new client proposals**and first meeting engagements.

Senior Tax Accountant

• Develop, implement, train, and maintain full-cycle accounts payable and expense management processes
• Maintain complete and accurate vendor records and manage vendor inquiries
• Receive, verify, and review invoices and requisitions for goods and services
• Process daily Accounts Payable (A/P) statements and reports
• Track all payments and expenditures, including payroll, purchase orders, invoices, and statements
• Manage virtual credit card systems and other vendor payment systems
• Receive and verify expense reports; reconcile expense and other financial reports with account balances
• Manage import VAT records, documentation, and other tax-related filings (e.g., 1099s)
• Manage special projects costing in accounting software, including budgets, reviews, and reports
• Assist in preparing, maintaining, and communicating department budgets and reports
• Review actual versus budgeted costs and report material variances
• Identify opportunities to innovate, improve processes, and automate tasks using technology
• Identify cost-saving opportunities and develop processes to control and monitor expenses
• Produce and prepare daily, weekly, and monthly financial statements as required
• Assist with audits, monthly close, and other finance-related projects
• Assist with administrative tasks, including checking mail, scanning, and copying documents
• Perform other duties as assigned