Program Manager, Executive Insights

NICE

Program Manager overseeing engagement pipeline for Executive Insights program at NICE. Ensuring timely delivery of data-driven readouts showcasing ROI and business impact for CXone customers.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own the engagement pipeline.
Manage engagements from intake through to delivered readout, keeping each one moving in the priority order set by the business.
Maintain a clear, current picture of the pipeline – what's in progress, what's queued next, and when each engagement is expected to land.
Keep the program on schedule at scale, ensuring work flows through each stage without bottlenecks.
Hold accurate, real-time status on every active engagement and track progress against target dates.
Identify engagements at risk of slipping early and coordinate across the relevant teams to keep them on track.
Serve as the reliable source of truth for where any engagement stands and what it needs to move forward.
Give leadership consistent, accurate visibility into throughput, cycle time, and overall pipeline health.
Define and maintain the KPIs that show how the program is performing.
Keep program data clean and trustworthy in the system of record.
As you learn the program, find ways to streamline the process, reduce manual effort, and make the operation more efficient.
Partner with leadership and development resources on reporting, dashboards, and automation as the program continues to scale.

Requirements

What you’ll need

Program and project management experience – planning, execution, governance, and risk management
A track record managing high-volume pipelines or portfolios with many concurrent workstreams
Strong cross-functional coordination and stakeholder management
Status reporting, KPI design, and program-level visibility
Proficiency with Salesforce or a comparable CRM for tracking and reporting
Clear, concise executive communication
Process documentation and workflow design, with an eye for automation
Highly organized and proactive, comfortable in a fast-paced environment and improving process as you go
Formal project management training or certification (e.g., PMP) a plus

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementproject managementrisk managementstatus reportingKPI designprocess documentationworkflow designautomation

Soft Skills

cross-functional coordinationstakeholder managementclear communicationorganizational skillsproactive approach

Certifications

PMP