Senior AI Project Manager, CX

NICE

Senior Project Manager for AI product processes at NICE. Managing stakeholder interactions and coordinating product-related projects.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as a liaison between product management and business stakeholders for product processes
Manage, coordinate, and support AI product-related projects through regular status meetings, communications, and monitoring
Work with various business stakeholders to define and document scope, requirements, timelines, expectations, and potential risks
Create and manage project plans, timelines, risks, and status communication methods
Drive creation of process-related documentation, including training documents, knowledge articles, project plans, etc.
Work as a primary point of contact for business stakeholders, product owners, and the larger project team
Identify process needs in support of an effective product rollout experience
Assist in business stakeholder management to ensure launch requirements are being met
Follow the company Code of Ethics and inContact policies and procedures

Requirements

What you’ll need

Bachelor’s degree in Business Management, IT, or related field or equivalent work experience required
Experience with Gen AI project delivery
5-6 years’ experience in project management
Excellent customer service and people skills
Excellent problem-solving skills
Expert using SharePoint, MS Office Suite, and MS Project/other cloud-based project tools
Ability to meet deadlines
Effective communicator with superior interpersonal skills
Ability to manage multiple projects at a time
Ability to work with and to interpret technical information to non-technical individuals

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementGen AI project deliveryprocess documentationscope definitionrisk managementrequirements gatheringtimeline managementcustomer service

Soft Skills

problem-solvinginterpersonal skillscommunicationstakeholder managementdeadline managementmultitasking

Certifications

Bachelor’s degree in Business ManagementBachelor’s degree in IT