NFPA

Business Analyst

• Collaborate with the Principal Business Analyst to gather, analyze, and document business requirements for enterprise systems initiatives.
• Translate those needs into practical system-based solutions that align with platform capabilities.
• Partner with stakeholders across the organization and with external vendors.
• Develop clear and testable user stories, acceptance criteria, and process documentation.
• Plan and prep for user acceptance testing, supporting users during testing.
• Experience working within Scrum-based software development teams.
• Support configuration, testing, and deployment activities for system updates and enhancements.
• Assist in data analysis, mapping, and validation to ensure accuracy and consistency across integrated platforms.
• Develop and maintain system documentation, training materials, and knowledge bases to support adoption.

IT Business Analyst

Consultant

• Develop and execute a pragmatic growth plan to serve the fire testing and certification segment
• Lead launch planning, customer acquisition strategies, partnerships, and early sales initiatives
• Lead the pursuit of organic investments, acquisitions and strategic partnerships that accelerate the growth of the fire testing and certification segment

Fire Testing & Certification Leader

Financial Planning and Analysis

• Lead components of the annual budgeting process and ongoing forecasting cycles
• Analyze financial performance, trends, and variances against plan, prior periods, and benchmarks
• Develop and maintain complex financial models to support strategic initiatives and investment decisions
• Prepare executive-level financial reports, dashboards, and presentations
• Provide actionable insights and recommendations to senior leadership
• Oversee monthly, quarterly, and annual financial reporting and analysis (for both revenue and expenses)
• Monitor key performance indicators and identify trends, risks, and opportunities
• Partner with business leaders to provide financial insights and performance recommendations
• Establish and improve financial processes, controls, and reporting standards
• Support capital planning, scenario analysis, and long-range financial planning
• Assist with special projects, business cases, and ad hoc analysis as needed

Senior FP&A Analyst

Customer Success Manager

• Provide Tier 2/Tier 3 customer and administrative support for inquiries escalated from the Contact Center, using advanced system knowledge and problem-solving to resolve complex issues.
• Build a strong working knowledge of NFPA’s full portfolio of products, training programs, and certification offerings to support customers across multiple channels.
• Understand all prerequisites, eligibility requirements, and application processes to guide customers through training and certification participation.
• Develop proficiency in the operational systems used to deliver products and services (e.g., HubSpot, NetSuite, learning and certification platforms, order management tools, and standard productivity software).
• Apply product and system expertise to deliver high-quality support for offerings that require specialized handling, including training programs, certification workflows, subscription or continuity products, and designated partner or reseller accounts.
• Contribute as an active member of a collaborative Customer Success team, sharing knowledge, coordinating handoffs, and ensuring consistent service across channels and customer segments.

Customer Success Representative

System Administrator

• Administer, monitor, and maintain Windows and Linux server environments (on premises and cloud-based).
• Manage Active Directory, Group Policy, identity, access controls, and authentication services.
• Perform system patching, upgrades, backups, and disaster recovery testing.
• Monitor system performance, availability, and capacity; troubleshoot and resolve complex issues.
• Maintain system documentation, standards, and operational procedures.
• Participate in on call and incident response activities as required.
• Provision, configure, and manage Microsoft Azure resources to support application development and hosting needs.
• Implement and maintain Azure resource governance, cost controls, and best practices.
• Collaborate with Security and Infrastructure teams to ensure Azure environments meet NFPA security and compliance requirements.
• Support hybrid environments integrating on premises infrastructure with Azure services.
• Partner with Application Development teams to support CI/CD pipelines and DevOps workflows.
• Deploy and maintain self-hosted build and deployment agents where required.
• Automate infrastructure provisioning and configuration using Infrastructure as Code (IaC) and scripting tools.
• Improve system reliability, scalability, and deployment consistency through automation and standardization.
• Troubleshoot build, deployment, and environment-related issues in collaboration with developers.
• Serve as a technical advisor to development teams on infrastructure, performance, and operational considerations.
• Identify opportunities to modernize infrastructure and improve operational efficiency.
• Participate in architecture discussions and contribute to infrastructure and DevOps roadmaps.
• Mentor junior administrators and contribute to knowledge sharing within IT.

IT Support

• Lead, mentor, and develop the IT Infrastructure team; set goals, coach staff, and maintain a culture of accountability, collaboration, and continuous improvement
• Translate business requirements into scalable and secure technical solutions
• Maintain policies, procedures, and guidelines for infrastructure standards and best practices
• Partner with cross-functional IT teams—inclusive of Application Development, PMO, and Enterprise Data—to align on priorities and support organizational needs
• Manage NFPA’s enterprise network including switches, routers, firewalls, wireless access points, VPN, and network services
• Oversee server infrastructure (Windows/Linux), virtualization environments, cloud infrastructure (Azure, AWS), and storage platforms
• Ensure high availability, uptime, performance monitoring, and rapid resolution of incidents
• Oversee infrastructure upgrades, patching, lifecycle management, and capacity planning
• Oversee NFPA’s IT Security function to implement controls in alignment with NFPA’s policies and risk posture
• Support written information security policies (WISP), vulnerability management, endpoint protection, identity management, and audit/compliance initiatives
• Ensure adherence to infrastructure security standards, configuration baselines, and access control procedures
• Support the modernization of NFPA’s infrastructure, including Azure, cloud-based services, identity platforms (Entra ID), and automation initiatives
• Oversee incident, problem, and change management processes
• Ensure thorough documentation, asset management, and system inventories
• Drive continuous improvement through monitoring, metrics, root-cause analyses, and optimization
• Manage the Helpdesk team to ensure efficient escalations and overall service delivery
• Manages IT infrastructure budget in a fiscally responsible manner, ensuring investments in technology are leveraged to maximize return to NFPA, and aligned with approved budget limits
• Manage relationships with key infrastructure, cloud, telecommunications, and security vendors
• Evaluate new technologies and provide recommendations for investment
• Contribute to annual budget preparation and ongoing cost optimization

Senior Manager, IT Infrastructure

• Document and map current business processes, workflows, and systems using various tools (e.g., flowcharts, process maps).
• Conduct thorough analysis of existing processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop recommendations for process improvements to enhance efficiency, reduce costs, and improve overall business performance.
• Collaborate with cross-functional teams, including operations, finance, HR, IT, and others to ensure alignment on process improvement initiatives.
• Promote a culture of continuous improvement by identifying ongoing opportunities for process enhancements.

Business Process Analyst

Risk

• Reporting directly to the Vice President & General Counsel, the Senior Risk Manager has overall responsibility for enterprise-wide risk management and insurance programs
• Develop a sustainable framework, tools, practices, and policies necessary to identify, analyze, manage, monitor, and report on key risk management issues
• Implement cost-effective strategies to mitigate exposure and efficiently protect the enterprise’s assets and integrity
• Facilitate the integration of risk management policy and strategy into all business activities across NFPA
• Administer NFPA’s property and casualty (P&C) and liability insurance programs including broker selection and management
• Serve as primary contact between carriers and broker, vendors, and management on all matters of property and casualty insurance
• Provide support to the Board of Directors, including the Audit Committee of the NFPA Board
• Prepare and present materials to the Board of Directors, and at the direction of the Vice President & General Counsel, effectively communicate and present critical risk management matters

Senior Risk Manager

Content Marketing Manager

• Develop and complete the technical review of electrical training programs
• Create content for various internal communication channels and product teams
• Create YouTube videos and social posts covering various technical topics
• Write explanatory content for NFPA LiNK®, handbooks, blogs, and articles
• Ideate and support the development of artwork, visual aids, and videos for expert commentary
• Respond to advisory questions related to multiple electrical topics through various media
• Interact with and respond to media inquiries as needed
• Advise and act as a subject matter expert in the review and development of new and existing products, training materials, marketing materials, and outreach efforts
• Deliver training, presentations and lead seminars on technical topics at industry events
• Teach NFPA seminars related to Electrical subject matters both in classroom and through distance learning
• Provide input into budgeting activities