E-Commerce Manager

NFPA

Amazon Marketplace E-Commerce Manager for NFPA focusing on sales strategies and brand visibility on Amazon. Leading e-Commerce activities to improve shopping experience and customer satisfaction.

Posted 5/26/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $84,385 - $143,411 per yearWebsite

About the role

Key responsibilities & impact

Lead and manage the e-Commerce and Marketing Activities on Amazon store for NFPA
Drive and execute strategies to increase global sales and brand visibility and brand protection on Amazon Marketplace and potentially other E-Commerce channels.
Create and optimize product listings, ensuring they are continually assessed for SEO improvements (structure, keyword placement, imagery, etc.) and in compliance with Amazon’s guidelines.
Identify opportunities for increased NFPA brand visibility across the Amazon Marketplace and take initiative to work with Creative team and other key stakeholders to move them forward.
Develop and maintain relationships with individuals at Amazon and escalate address issues that arise.
Monitor and analyze key performance metrics, such as page views, buy box percentage, customer reviews, and sales to identify areas of improvement.
Work collaboratively with others in the organization and our external partners to address counterfeit products and all account health announcements and issues that appear on Amazon marketplace.
Collaborate across departments (i.e. marketing, customer support, legal etc.) to ensure a seamless end-to-end customer experience.
Implement and manage Amazon advertising campaigns: Sponsored Store, Sponsored Products and display advertising campaigns.
Implement and optimize promotions strategies, including bundles and other promotions as may be requested from time to time by the business leader.
Stay informed about industry trends, Amazon policies, and competitor activities to proactively adjust strategies.
Manage inventory levels, forecasting and replenishment to avoid stockouts or overstock situations and to avoid co-mingling of product with other sellers’ product.
Resolve customer issues promptly and wholistically and promote a positive brand image.
Generate and deliver monthly and quarterly reporting on sales, buy box percentage, ad performance, takedowns reported through RAV tool, etc. and provide analysis for improvement.
Evaluate additional eCommerce channels, and determine market potential for new distribution channels.

Requirements

What you’ll need

3 or more years of related experience
Bachelor’s degree or equivalent required, degree in Marketing or Communications preferred
Proven experience in e-commerce management, with a focus on Amazon
Strong understanding of Amazon’s platform, algorithms, and best practices
Proficient in data analysis and using tools like Helium10 and Amazon Seller Central Analytics
Experience with Amazon advertising tools, including Sponsored Products and Sponsored Stores
Possesses excellent verbal and written communication skills with the ability to interact professionally with diverse groups and individuals at varying levels of authority
Exceptional problem-solving skills, strong analysis, clear and direct communication
Familiarity with e-commerce tools and software, such as Netsuite
Knowledge of SEO and its application in an e-commerce context
Has a “can do” attitude and shows initiative while working collaboratively in a team environment.
Exhibits agility and performs well in an environment where the “unexpected” is routine, adapting to rapidly changing circumstances and guidance
Handles multiple projects, prioritizes and seamlessly switches between tasks and swiftly troubleshoots to resolve problems that may arise.
Demonstrates meticulous attention to detail, checking and rechecking work
Detail oriented with strong project management, planning and organization skills.

Benefits

Comp & perks

Comprehensive benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

e-commerce managementSEOdata analysisAmazon advertisinginventory managementpromotions strategiesmarket analysiscustomer issue resolutionreporting and analysisbrand visibility strategies

Soft Skills

communication skillsproblem-solving skillsteam collaborationadaptabilityattention to detailproject managementorganizational skillsinitiativeagilityprioritization