NetApp

Customer Success Manager

• Lead, mentor, and manage a team of Keystone Success Managers
• Ensure the delivery of exceptional service delivery to NetApp customers
• Monitor and evaluate the performance of Keystone Success Managers
• Identify opportunities to improve subscription success delivery processes
• Work closely with other departments for seamless customer experience
• Generate and analyze reports on team activities and performance
• Oversee escalated customer issues, ensuring timely resolution
• Develop and implement strategies to improve customer adoption and retention
• Organize and facilitate training programs for the team
• Manage the budget for the team

Manager, Keystone Success Managers

Program Manager

• Lead cross-functional programs tied to key product, portfolio, or transformation priorities, ensuring alignment with strategic objectives.
• Partner with business owners and senior leaders to define program goals, success metrics, and guiding principles.
• Visualize strategic direction, translate it into actionable plans, and ensure execution clarity across all participating teams.
• Facilitate alignment across Business Units and Product teams, GTM, and Business Operations to drive shared outcomes.
• Maintain end-to-end program oversight, including scope, milestones, dependencies, and risks.
• Track and report on program performance, ensuring transparency for senior leadership and cross-functional stakeholders.
• Build trusted relationships with senior-level stakeholders across Business Units, Product Teams, GTM, Finance, and Business Operations.
• Provide concise, data-driven updates to executives, surfacing insights, recommendations, and risk mitigation options.
• Evaluate and improve program management processes, tools, and systems to drive efficiency and scale.

Senior Strategic Program Manager – Product Operations

Business Operations

• Understand NetApp’s operating model and commercial objectives and how they translate into the need for efficient, standardized, scalable business processes, organizational structures, and operations.
• Analyze existing processes, leveraging different techniques and methods, including documentation of existing flows.
• recommending process improvements to address key priorities and transformational objectives
• Leverage expertise in industry best practices, policies, procedures data analysis to land insights to further scale the business
• Drive with customer experience and sales excellence top of mind
• Lead the design of 'to be' processes and work with experts to stay aligned with business stakeholders, users, and technical teams
• Act as trusted advisor to key business leaders and team members
• Proactively work with IT to define and implement system solutions - execute in an agile delivery model.
• Collaborate with the business and change management teams to ensure business readiness and transfer knowledge for any new process/system.
• Ensure baseline metrics and KPIs are understood and drive future state measurement/ management systems for operational health and success metrics.

Business Process Lead

SDET

• Work as part of the Quality and Development teams responsible for delivering an enterprise-class NetApp software product
• Leverage your development skills to contribute to both the creation and testing of software, ensuring high-quality, reliable, and innovative storage and data management products
• Work closely with development to manually verify and write automated tests
• Contribute to QA automation infrastructure and lab infrastructure assistance
• Support inter-dependent development and testing activities
• Develop, implement, and execute automated software test plans
• Analyze and write test standards and procedures
• Maintain documentation of results and work closely with development engineers in feature development and resolution of problems
• Understand test requirements and formulate test cases
• Set up labs and configure testbeds
• Contribute to and/or create and develop test automation strategies
• Investigate identified issues and drive their resolution
• Generate test reports

Software Engineer in Test – StorageGrid

Engineer

• Deliver Level 3 technical support for NetApp storage environments, resolving complex incidents and service requests with high visibility and customer impact
• Deploy, administer, and troubleshoot NetApp storage systems (ONTAP and 7-Mode), including performance optimization and firmware/OS upgrades
• Manage and maintain storage protocols, SAN fabric switches, cluster switches, and related infrastructure components
• Implement and support NetApp cloud and hybrid solutions, including Cloud Volumes ONTAP, StorageGrid, and FSxN for ONTAP
• Serve as an escalation point and technical lead for delivery teams, tracking project status and ensuring successful outcomes
• Build strong relationships with customers and stakeholders through clear communication, documentation, and knowledge transfer
• Contribute to continuous improvement initiatives, including disaster recovery testing and infrastructure enhancements

Professional Services Engineer – Spanish Speaker

Professional Services Engineer, French Speaker

• You will be part of Enterprise Data & Analytics team responsible for identifying analytical needs, exploring new technologies, and applying data sciences/machine learning concepts to maximize value from data assets.
• Data Engineer will work closely with key stakeholders both IT and Business to turn data into critical information and knowledge that can be used to make sound business decisions.
• Organize, lead, and facilitate multiple teams on highly complex, cross-functional, enterprise data and analytics initiatives.
• Develop and maintain scalable data pipelines and build out new integrations to support continuing increases in demand for various types of data.
• Collaborate with key stakeholders to define KPI and build data metrics to measure KPI’s.
• Partner with business in data analysis (small and big) and demonstrate good judgment in solving problems as well as proactively identifying and resolving data issues.
• Explores enterprise data and discovers patterns, meaningful relationships, anomalies and trends to generate actionable insights.

Snowflake Engineer

Account Executive

• Achieve the assigned territory revenue goals by developing and managing a pipeline of sales opportunities through the sales process in a specific territory from prospect to close.
• Manage pipeline, execute strategies, and manage customer growth.
• Represent NetApp in the top Commercial accounts within the territory while working with System Engineers/Specialists, Sales Development, Channel Development and NetApp partners to exceed overall sales objectives.
• Customer facing, hunter mentality passionate about prospecting, building pipeline and closing net new business to achieving territory specific revenue goals.
• Develop, manage, and grow a pipeline of sales opportunities in collaboration with key Channel Partners within an assigned territory.
• Provide Sales leadership within the partner community to improve communication, collaboration, and accountability specific to pipeline generation and closing opportunities within assigned territory.
• Lead the development of the strategic Go-to-Market plan for assigned territories ensuring that both internal and external resources are actively engaged & contributing.
• Act as a liaison between Partner and NetApp customers to maximize NetApp technology adoption and overall customer satisfaction.
• Co-sell and strategize with partners, distributors, and VARs to enable new customers acquisition & customer growth.
• Deliver NetApp strategy, vision, and messaging to Customers, Prospects and Partner sales teams.
• Ability to develop net new account with hunting mentality, building pipeline in shorter cycle.

Client Executive

Manager

• 顧客向けサービスデリバリーのリードとチームマネジメント
• 顧客ニーズを理解し、最適なサービスモデルを提案・実行
• プロジェクトデリバリーの品質・効率・収益性を高めるため、プロセスやオペレーションを最適化
• コンサルタントやプロジェクトマネージャーの採用、育成、パフォーマンス管理を実施
• 日本市場での事業成長・収益管理
• 営業チームと連携し、プロフェッショナルサービス商談の創出・提案活動を支援
• 日本市場に合わせた新規サービス企画や運用改善を推進し、収益機会を拡大
• ステークホルダー連携

Manager, Professional Services Region

• Develop and execute specialized Go-To-Market strategies specifically for the AWS FSxN business line, ensuring alignment with overall company objectives and cloud market trends.
• Drive demand generation and net new adoption by utilizing propensity models to identify high-potential prospects.
• Design and implement comprehensive enablement programs that empower the sales team to effectively communicate the technical and business value propositions of FSxN to enterprise customers.
• Create and execute specialized sales plays tailored to specific high-growth workloads, critical cloud use cases, and key industry segments.
• Spearhead initiatives to increase the utilization and scaling of FSxN solutions across both new and existing customer environments.
• Conduct regular market research to identify competitive trends, threats, and new opportunities within the AWS storage landscape to inform positioning.
• Develop targeted GTM plans for key market segments, including the creation of specific customer personas tailored for AWS cloud practitioners and executives.

Business Operations Manager

Security Engineer

• Execute on priorities of one or more agile squads, balancing security requirements with exceptional user experiences
• Champion a "secure by design, delightful by default" approach to product development
• Ensure alignment of security, compliance, and customer experience priorities with corporate and business objectives
• Partner with peer product managers across teams to align on security initiatives while maintaining customer-first principles
• Implement and communicate application security concepts in user-friendly, accessible ways
• Ensure compliance with GDPR, DORA, and other regulatory frameworks without compromising user experience
• Design secure data management practices, particularly for handling US-regulated data
• Translate complex security and compliance requirements into intuitive product features and user stories
• Partner with security, legal, compliance, and UX teams to create seamless, secure customer journeys
• Deeply understand customer/user journeys through direct user interaction, research, and stakeholder collaboration
• Advocate for users while implementing necessary security controls—finding the optimal balance
• Identify friction points in secure workflows and innovate solutions that maintain both security and usability
• Develop metrics that measure both security posture and customer satisfaction/experience
• Partner with scrum masters, engineering managers, and squad members to plan and execute balanced priorities
• Write detailed user stories that incorporate both security requirements and user needs
• Develop, groom, maintain, and prioritize backlogs considering security, compliance, and customer value
• Foster a squad culture that values both security rigor and customer empathy
• Communicate security requirements to technical teams and user needs to security stakeholders
• Bridge the gap between compliance obligations and business/customer outcomes
• Work independently and across diverse teams to deliver secure, user-friendly product capabilities
• Partner with engineering leaders to build squads with both security expertise and customer-focused

Product Manager – Customer Experience, Security Compliance

• Manage the sales activity in a set of Commercial accounts to achieve assigned sales quota.
• Collaborate and coordinate with various sales and pre-sales roles associated with the account.
• Develop relationship maps within accounts and plans to expand depth and quality of relationships with buyers and influencers.
• Assist in developing account plans and work with assigned Account Technology Specialists.
• Support and coordinate the end-to-end sales cycle including pipeline generation, qualification, solution design, pricing and quoting, deal/contract negotiation.
• Act as a sales facilitator, engaging the right experts at the right place and right time.

Commercial Client Executive

Technical Product Manager

• Drive product strategy and roadmap for subscription-based storage and cloud services.
• Identify and prioritize new features and functionality across service definition, packaging, automation, and lifecycle management.
• Lead the design of seamless customer experiences across onboarding, configuration, activation, and ongoing service management.
• Build data-driven sizing and recommendation capabilities using usage insights and operational metrics.
• Collaborate closely with engineering, sales, marketing, customer success, and field teams to deliver impactful features and successful launches.
• Analyze market trends, competitive offerings, and customer feedback to inform strategic decisions.
• Define KPIs and use telemetry and customer behavior data to drive continuous product and service improvement.
• Develop sizing engines that use install-base signals to recommend expansions, new service opportunities, or optimizations.
• Create hardware-to-service mapping logic to ensure accurate deployment, compatibility, and upgradability.
• Define and streamline subscription creation workflows, including service selection, capacity planning, SLA configuration, and contract metadata.
• Drive clarity and automation across the full subscription lifecycle.

Technical Product Manager – Keystone

Product Manager

• Gather, validate, and evaluate product/market requirements through market and customer research, competitive and product research involving customer visits, advisory councils, industry events, analyst relationships, etc.
• Work with customers to understand their pain points and document feature requirements that address their business needs.
• Work with NetApp technology partners to design and launch solutions that facilitate more effective deployment and management of applications and infrastructure in customer environments.
• Work with GTM teams to create customer facing collateral, launch materials, and participate in other activities to evangelize product and solution.
• Specify technical requirements, develop roadmap, and provide technical direction to Engineering for building solutions and product integrations.
• Execute product vision, direction, and business plans, including product plans/roadmaps, product evolution and product lifecycle process
• Define and track key performance indicators (KPIs) and metrics to understand business trends and impact of product and GTM initiatives.

Compliance

• Support the company’s global export and import compliance program
• Conduct thorough, accurate, and timely screening of customers, partners, and transactions
• Maintain high-quality screening records
• Exercise sound judgment when escalating potential risks
• Collaborate with a globally distributed GTC team and cross-functional stakeholders to ensure compliance with applicable trade laws