Product Manager – Customer Experience, Security Compliance
NetApp
full-time
Posted on:
Location Type: Office
Location: Morrisville • North Carolina • United States
Visit company websiteExplore more
Salary
💰 $154,700 - $231,000 per year
About the role
- Execute on priorities of one or more agile squads, balancing security requirements with exceptional user experiences
- Champion a "secure by design, delightful by default" approach to product development
- Ensure alignment of security, compliance, and customer experience priorities with corporate and business objectives
- Partner with peer product managers across teams to align on security initiatives while maintaining customer-first principles
- Implement and communicate application security concepts in user-friendly, accessible ways
- Ensure compliance with GDPR, DORA, and other regulatory frameworks without compromising user experience
- Design secure data management practices, particularly for handling US-regulated data
- Translate complex security and compliance requirements into intuitive product features and user stories
- Partner with security, legal, compliance, and UX teams to create seamless, secure customer journeys
- Deeply understand customer/user journeys through direct user interaction, research, and stakeholder collaboration
- Advocate for users while implementing necessary security controls—finding the optimal balance
- Identify friction points in secure workflows and innovate solutions that maintain both security and usability
- Develop metrics that measure both security posture and customer satisfaction/experience
- Partner with scrum masters, engineering managers, and squad members to plan and execute balanced priorities
- Write detailed user stories that incorporate both security requirements and user needs
- Develop, groom, maintain, and prioritize backlogs considering security, compliance, and customer value
- Foster a squad culture that values both security rigor and customer empathy
- Communicate security requirements to technical teams and user needs to security stakeholders
- Bridge the gap between compliance obligations and business/customer outcomes
- Work independently and across diverse teams to deliver secure, user-friendly product capabilities
- Partner with engineering leaders to build squads with both security expertise and customer-focused
Requirements
- 9-12 years of relevant experience with 6+ years as a Product Manager
- US Citizenship required (for handling US-regulated data)
- Proven expertise in implementing and communicating application security concepts
- Strong working knowledge of GDPR and DORA regulatory frameworks
- Demonstrated experience balancing security requirements with user experience and customer satisfaction
- Track record of understanding and optimizing customer/user journeys in secure environments
- Experience with secure data management practices and data governance
- Hands-on experience writing requirements, user stories, and managing product backlogs in Jira
- Agile environment experience with proficiency in Jira & Confluence
- Demonstrable success delivering secure product capabilities that users love
Benefits
- Health Insurance
- Life Insurance
- Retirement or Pension Plans
- Paid Time Off
- various Leave options
- employee stock purchase plan
- restricted stocks (RSUs)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
application securitydata management practicesdata governanceuser storiesproduct backlogssecurity requirementscustomer satisfactionuser experienceagile methodologiesmetrics development
Soft Skills
communicationcollaborationcustomer advocacyproblem-solvingempathyleadershipprioritizationinnovationstakeholder engagementuser interaction