Net at Work

Learning and Development

• Develop and deliver instructor-led, virtual, and self-paced training programs for employees.
• Create engaging learning materials including presentations, job aids, quick reference guides, videos, process documentation, and knowledge articles.
• Support employee adoption of business systems including ticketing platforms, HR systems, collaboration tools, and operational applications.
• Translate system updates, process changes, and business requirements into clear learning content.
• Conduct platform walkthroughs, testing, and hands-on exploration to understand workflows and user experiences before developing training materials.
• Facilitate new system launches, enhancements, and adoption initiatives.
• Assist with AI enablement efforts by developing and delivering foundational AI learning content and best practices.
• Maintain and update training materials to ensure content remains accurate and current.
• Partner with subject matter experts to gather information and validate training effectiveness.
• Support employee onboarding and ongoing learning initiatives related to business systems and technology tools.
• Track participation, feedback, and adoption metrics to continuously improve learning programs.

Systems Learning Specialist

Project Manager

• Serve as the primary point of contact throughout the project lifecycle
• Build strong relationships with client stakeholders and executive sponsors
• Lead project kickoff, planning, execution, and closure activities
• Ensure successful delivery of project scope, timeline, budget, and quality objectives
• Facilitate project status meetings and provide regular stakeholder updates
• Develop and manage project plans, schedules, budgets, and resource allocations
• Coordinate cross-functional teams to ensure successful project execution
• Monitor project progress and proactively address risks and roadblocks
• Manage project financials, change requests, and resource requirements
• Track project milestones and ensure deliverables are completed on schedule
• Identify and mitigate project risks
• Lead issue resolution efforts and escalate concerns when necessary
• Implement corrective actions to maintain project success and client satisfaction
• Contribute to project management best practices and process improvements
• Support organizational initiatives that enhance scalability, efficiency, and client success

Sage X3 Project Manager

• Lead and coordinate project tasks or manage small projects, ensuring alignment with objectives, timelines, and Net at Work’s standards
• Track deliverables, milestones, and resource allocations to keep projects on course
• Support project financials, including budget monitoring, budget reconciliation, milestone invoicing, and identifying opportunities for additional client value
• Prepare and distribute project reports and dashboards, providing actionable insights to stakeholders
• Maintain accurate project documentation, recordings, schedules, and budgets
• Organize meetings and facilitate team communications, serving as a reliable point of contact
• Champion process improvement and data accuracy in PMO tools (e.g., Smartsheet, ChangePoint)

Project Coordinator

Customer Success Manager

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CRM Consultant – Creatio

Director

• Develop and implement the sales strategies required to grow the Managed Services business and cross sell services.
• Grow business through development and delivery of support services, billable client consultations, and recurring revenue contracts.
• Manage the end-to-end sales process for all opportunities including initial client communication, presentations, proposal submittal, negotiation of pricing and deal closing.
• Develop market penetration plans and execute client contact strategies.
• Drive the team to grow the pipeline by establishing and achieving lead generation, prospecting, and other sales goals.
• Develop credibility with existing clients and ensure relationships are being maintained and grown.
• Achieve monthly, quarterly, and annual sales targets.
• Ensure renewal and expansion of current contracts.
• Lead ongoing efforts to evolve and define new and value-added offerings and packages.
• Develop business plan and manage P&L.
• Set the operational vision, support, and mentor the operational leadership team to support network technology needs for clients.
• Develop sales and support related procedures and deliverables in conjunction with operational teams to meet growth targets and create a sustainable Managed Services value proposition.
• Oversee and support the execution.
• Manage multiple concurrent support initiatives that are complex and unique in nature.
• Analyze business processes and work with customers to determine and document business requirements and translate them into clear and concise technical specifications.
• Determine opportunities for improvement in incident resolution process.
• Direct technical staff to manage incidents using proven investigation and resolution techniques.
• Set direction, drive change, align people, motivate, and inspire, recognize, and reward resources who are helping deliver / fulfill our client commitments.
• Develop key organizational enablers - communicate, educate, coach, mentor, organize, define - relative to the core business processes to make our business successful.
• Ensure the ongoing training and development of direct reports and their respective teams.
• Guide and mentor operational leadership team supporting both in-house and outsourced staff allocation, hiring, offboarding, and performance reviews.

Practice Director – Managed Services

Program Manager

• Collaborate with Sales Team and Practice Leadership in representing our delivery methodology and engagement model to assigned portfolio of clients.
• Develop Statements of Work for client initiatives including scope definition, budget, and high-level timeline objectives.
• Ensure that the delivery team has all information necessary for a successful engagement.
• Collaborate with the delivery team in defining engagement model and delivery methods, providing leadership and stability through the lifecycle of the customer relationship.
• Monitor engagement performance and present the implementation success, challenges, and results in a consultative manner.
• Ensure that the vision for projects is clearly defined and understood by the entire delivery team, validating that it aligns with client business strategy.
• Lead the vision and execution of Roadmap engagements and make sure they are staffed adequately for meeting goals and objectives.
• Provide guidance, mentorship, and support to your project teams to enable their success throughout the project.
• Assign and supervise Project Managers to participate, when necessary, in communication with client project sponsors regarding status, identifying and mitigating risks, change, open issues, work requests, etc.
• Assist Project Managers with project and resource planning, issue and risk management, stakeholder management, and development and delivery of effective communication.
• Manage all escalations within portfolio.
• Establish regular communication with client Project Sponsors to communicate status, risks, change, and to provide strategic guidance and stay in tune with potential changes to client business needs.
• Perform project governance and deliverable audits within assigned portfolio, as well as projects outside of your portfolio.
• Identify areas of need for continuous improvement of Net at Work delivery methods, standards and best practices.
• Provide excellent service and build ongoing, trusting relationships with clients to drive collective client and team success.
• Measure success achievement with the client post implementation.
• Identify additional opportunities within your client portfolio, and coordinate with sales and practice leadership on opportunity management, successful engagement, and quality delivery.

Sage X3 Program Manager

IT Support

• Provide on-site support in our NYC office and remote support to employees across the organization
• Support Windows laptops, workstations, mobile devices, printers, meeting rooms, video-conferencing solutions, peripherals, and other end-user technologies
• Respond to end-user tickets and service requests in a timely, professional, and customer-focused manner
• Handle incidents and service requests through the IT ticketing system, ensuring proper tracking, documentation, and follow-up
• Manage user accounts, groups, permissions, and access in Microsoft Entra ID / Azure AD and Active Directory
• Support employee onboarding, role changes, and offboarding processes in line with internal policies and security requirements
• Install, configure, troubleshoot, and maintain end-user applications and technologies, including Microsoft Outlook, Teams, OneDrive, Microsoft Office applications, VoIP solutions, antivirus, and EDR tools
• Prepare, configure, manage, and hand over IT equipment to new and existing employees according to best practices and internal standards
• Utilize MSP tools for remote access, monitoring, and centralized endpoint management
• Escalate complex technical issues to infrastructure, security, or external vendor teams when appropriate, while maintaining ownership and communication with end users
• Create, maintain, and update technical documentation, including user guides, internal playbooks, troubleshooting procedures, and knowledge base articles
• Ensure a high level of end-user satisfaction through excellent communication, professionalism, ownership, and a proactive service mindset
• Participate in regular Internal IT department meetings and contribute to continuous improvement of IT support processes
• Stay current with industry trends, technology updates, and best practices relevant to IT support and end-user services

IT Support Specialist

Solutions Engineer

• Lead the end-to-end solution engineering and proposal lifecycle for mid-market opportunities: discovery, requirements gathering, solution architecture, cost modelling, implementation roadmap and proposal document creation
• Collaborate with sales account executives, partner/alliances teams and delivery leads to understand client business challenges, define value propositions, and align solutions accordingly
• Own and refine the services solution catalog for the mid-market: managed IT, cloud services, security & compliance, infrastructure, business applications, migrations, integrations, etc. (consistent with our managed service offering)
• Develop reusable templates, architectures, reference designs, cost calculators, proposal frameworks and documentation libraries to drive efficiency, quality and consistency
• Maintain deep understanding of vendor ecosystems, technology trends, competitive landscape and mid-market buyer priorities
• Translate that into differentiated solutions
• Present solution proposals and architectures to senior client stakeholders and internal executives; articulate value, manage objections, adjust design to meet constraints
• Monitor win/loss data, feedback from clients and delivery teams to iterate on solutions and improve proposal success rates
• Collaborate with services delivery to ensure the hand-off from sales to implementation is smooth and ensures solutions proposed are practical, scalable and deliverable
• Drive innovation in how we package services (offerings, pricing, delivery models) for the mid-market to support growth and profitability

Solutions Engineer, Managed Services

Consultant

• Work with clients to implement NetSuite and its features
• Work with Net at Work team members including other consultants and project managers to execute project plans
• Lead business discovery sessions and translate requirements into configuration plans
• Configure NetSuite and lead clients through testing and go-live stages
• Provide client training sessions to teach clients how to use NetSuite
• Convert master and transaction data from current system(s) into NetSuite
• Provide product support by researching and identifying solutions

NetSuite Consultant

Account Executive

• Own and manage the full sales cycle, from lead generation to contract close, for Sage Intacct ERP solutions.
• Drive business development through targeted campaigns to build top-of-funnel pipeline.
• Identify, target, and engage organizations across multiple industries—with a strong emphasis on Senior Living, Healthcare, Financial Services, Education, Nonprofit sectors.
• Conduct discovery sessions to understand customer pain points, operational requirements, and financial objectives.
• Collaborate with Solution Engineers to deliver tailored, high-impact product demonstrations that highlight how Sage Intacct addresses specific business challenges.
• Develop and present full implementation proposals, including Statements of Work (SOWs).
• Develop proposals, ROI analyses, and pricing strategies to support the customer decision process.
• Accurately manage and forecast pipeline opportunities in CRM (e.g., Dynamics).
• Build and maintain strong relationships with C-level executives, finance teams, and other key stakeholders.
• Partner with marketing and BDR teams to drive outbound campaigns and generate qualified pipelines.
• Stay current on Sage Intacct product updates, competitive offerings, and industry trends to position solutions effectively.
• Meet or exceed quarterly and annual sales targets.

Sage Intacct Account Executive, Construction

Operations

• Manage daily services billing operations, including time & materials, fixed fee, and recurring billing
• Actively participate in billing activities, including invoice review, adjustments, and issue resolution
• Support mid-month and month-end billing cycles to ensure timely and accurate invoice generation
• Review invoices, credits, and adjustments for accuracy and alignment with contracts
• Lead and support a small team of billing specialists, including workload management and coaching
• Serve as a point of escalation for billing questions and issues
• Partner with Project Managers and Operations to resolve billing discrepancies and ensure alignment with project activity
• Monitor time entry and approval status, following up as needed to support timely billing
• Assist with monthly reviews of billed and unbilled activity
• Support investigation of variances between billing data and financial reporting
• Identify opportunities to improve billing processes and reduce manual effort

Billing Operations Supervisor

Manager

• Lead and manage consulting, implementation, and support teams within a mature ERP practice environment
• Oversee day-to-day client delivery operations including implementations, upgrades, training, support, and integrated technology solutions
• Drive high levels of client satisfaction and retention across a large existing customer base
• Partner with leadership to identify operational efficiencies, improve delivery methodologies, and optimize team performance
• Assist with Statements of Work (SOWs), forecasting, resource planning, utilization management, reporting, and operational accountability
• Support strategic growth initiatives including service expansion opportunities and cross-functional collaboration across ERP practice areas
• Provide leadership and mentorship to managers, consultants, and technical team members
• Foster a positive, engaging, and collaborative team culture aligned with organizational values
• Work closely with small and mid-sized business clients to understand operational needs and provide trusted advisory support
• Help guide modernization and long-term transition planning initiatives within evolving ERP environments
• Collaborate with leadership on strategic initiatives related to process optimization, client success, and organizational scalability
• Contribute ideas around emerging technologies, automation, AI-enabled service offerings, and operational innovation

Sage 100 Consulting Manager

Technical Account Manager

• Manage day-to-day operations of the entire service desk team.
• Provide high-level technical guidance to the team.
• Ensure service and support exceed customers’ expectations.
• Coordinate after-hours accountability for proper leadership and engineer coverage.
• Conduct baseline KPI reviews and ensure team members adhere to established practices.
• Provide exceptional frontline service via both email and phone support.
• Maintain visibility into service desk performance and workload trends.
• Own customer escalations and support, acting as an escalated resource for engineers.
• Identify areas of improvement and make suggestions for change.
• Mentor and coach team members for professional development.

Frontline Technical Services Manager – Bilingual, Spanish/English

• Strategy & Planning; Collaboration with internal stakeholders and client decision-makers to define system needs, project scope, and business goals.
• Evaluation and analysis of the effectiveness of existing HRIS and payroll systems, recommending improvements.
• Ensuring interoperability and compatibility between various in-house and client-facing applications.
• Business Analysis & Design; Development of functional specifications and documentation for new system features and enhancements.
• Translation of business requirements into technical solutions through detailed process mapping, data modeling, and system documentation.
• Performing gap analysis and suggesting optimization strategies based on client needs.
• Implementation & Deployment; Leading or assisting in the configuration, testing, and rollout of new HRIS modules and system updates.
• Coordination with technical teams to execute system implementations, ensuring alignment with client requirements and timelines.
• Conducting system and integration testing, including user acceptance testing (UAT).
• Providing client training, end-user support, and documentation.
• Client Engagement & Support; Acting as a primary point of contact during implementations, upgrades, and enhancement projects.
• Building strong relationships with clients, offering strategic guidance and post-implementation support.
• Monitoring and resolving issues, escalating where appropriate, and tracking resolutions to ensure client satisfaction.