Net at Work

Operations

• Manage daily services billing operations, including time & materials, fixed fee, and recurring billing
• Actively participate in billing activities, including invoice review, adjustments, and issue resolution
• Support mid-month and month-end billing cycles to ensure timely and accurate invoice generation
• Review invoices, credits, and adjustments for accuracy and alignment with contracts
• Lead and support a small team of billing specialists, including workload management and coaching
• Serve as a point of escalation for billing questions and issues
• Partner with Project Managers and Operations to resolve billing discrepancies and ensure alignment with project activity
• Monitor time entry and approval status, following up as needed to support timely billing
• Assist with monthly reviews of billed and unbilled activity
• Support investigation of variances between billing data and financial reporting
• Identify opportunities to improve billing processes and reduce manual effort

Billing Operations Supervisor

Manager

• Lead and manage consulting, implementation, and support teams within a mature ERP practice environment
• Oversee day-to-day client delivery operations including implementations, upgrades, training, support, and integrated technology solutions
• Drive high levels of client satisfaction and retention across a large existing customer base
• Partner with leadership to identify operational efficiencies, improve delivery methodologies, and optimize team performance
• Assist with Statements of Work (SOWs), forecasting, resource planning, utilization management, reporting, and operational accountability
• Support strategic growth initiatives including service expansion opportunities and cross-functional collaboration across ERP practice areas
• Provide leadership and mentorship to managers, consultants, and technical team members
• Foster a positive, engaging, and collaborative team culture aligned with organizational values
• Work closely with small and mid-sized business clients to understand operational needs and provide trusted advisory support
• Help guide modernization and long-term transition planning initiatives within evolving ERP environments
• Collaborate with leadership on strategic initiatives related to process optimization, client success, and organizational scalability
• Contribute ideas around emerging technologies, automation, AI-enabled service offerings, and operational innovation

Sage 100 Consulting Manager

Technical Account Manager

• Manage day-to-day operations of the entire service desk team.
• Provide high-level technical guidance to the team.
• Ensure service and support exceed customers’ expectations.
• Coordinate after-hours accountability for proper leadership and engineer coverage.
• Conduct baseline KPI reviews and ensure team members adhere to established practices.
• Provide exceptional frontline service via both email and phone support.
• Maintain visibility into service desk performance and workload trends.
• Own customer escalations and support, acting as an escalated resource for engineers.
• Identify areas of improvement and make suggestions for change.
• Mentor and coach team members for professional development.

Frontline Technical Services Manager – Bilingual, Spanish/English

Consultant

• Strategy & Planning; Collaboration with internal stakeholders and client decision-makers to define system needs, project scope, and business goals.
• Evaluation and analysis of the effectiveness of existing HRIS and payroll systems, recommending improvements.
• Ensuring interoperability and compatibility between various in-house and client-facing applications.
• Business Analysis & Design; Development of functional specifications and documentation for new system features and enhancements.
• Translation of business requirements into technical solutions through detailed process mapping, data modeling, and system documentation.
• Performing gap analysis and suggesting optimization strategies based on client needs.
• Implementation & Deployment; Leading or assisting in the configuration, testing, and rollout of new HRIS modules and system updates.
• Coordination with technical teams to execute system implementations, ensuring alignment with client requirements and timelines.
• Conducting system and integration testing, including user acceptance testing (UAT).
• Providing client training, end-user support, and documentation.
• Client Engagement & Support; Acting as a primary point of contact during implementations, upgrades, and enhancement projects.
• Building strong relationships with clients, offering strategic guidance and post-implementation support.
• Monitoring and resolving issues, escalating where appropriate, and tracking resolutions to ensure client satisfaction.

HCM Consultant

Director

• Establish and grow relationships with PE firms, operating partners, and portfolio company executives.
• Promote the value of our Fractional CIO & Advisory services — including digital transformation, software and vendor selection, IT leadership, and business process optimization.
• Serve as a trusted advisor to PE firms and portfolio leadership, identifying opportunities to reduce risk, accelerate value creation, and modernize through technology.
• Collaborate with internal delivery teams to align the right advisors with client opportunities.
• Represent Net at Work at select industry events, PE networking functions, and portfolio company engagements.
• Contribute to go-to-market strategy and refine positioning to align with evolving PE priorities.

Director, Private Equity Channel

Product Marketing

• Develop and execute integrated go-to-market strategies that align with vertical and horizontal solution offerings.
• Build multi-touch marketing plans including messaging, positioning, and campaign blueprints to drive awareness and demand.
• Segment and validate target markets, defining ideal customer profiles to optimize campaign effectiveness.
• Lead competitive analysis to inform product positioning and sales enablement content.
• Collaborate with in-house creative and marketing execution teams to build, launch, and iterate agile marketing campaigns.
• Create buyer personas, journey maps, and activation strategies that drive qualified lead generation.
• Integrate corporate and solution-specific messaging, including co-branded content (e.g., with Acumatica), to influence funnel progression.
• Track and optimize campaign KPIs and recommend adjustments to improve impact.
• Partner with the Acumatica practice leader to align marketing initiatives with business goals and strategic imperatives.
• Work with sales enablement to create tools, training, and content that increase mindshare and improve product adoption.
• Drive event strategy in collaboration with the events team, including client roundtables, webinars, and key industry conferences.
• Create and deploy messaging frameworks, sales assets, whitepapers, blog content, and product collateral that articulate clear value propositions.
• Recommend content repurposing strategies and channel mix for maximum visibility and engagement.
• Lead derivative content planning based on campaign performance and persona-specific behaviors.
• Conduct market research to identify industry trends, buyer triggers, and white space opportunities.
• Translate insights into actionable marketing strategies and recommendations.
• Serve as the voice of the market in cross-functional meetings and strategic planning sessions.

Product Marketing Manager

Learning and Development

• Assist with data cleanup, organization, validation, and basic analysis.
• Review files, reports, spreadsheets, or system information to identify inconsistencies or opportunities for improvement.
• Help create simple documentation, job aids, or training materials related to Microsoft Teams features and best practices.
• Support training or communication efforts to help employees better understand and use Microsoft Teams.
• Research AI tools, trends, and practical business use cases.
• Assist with AI testing, including documenting results, observations, risks, and recommendations.
• Help organize AI use cases for review by leadership.
• Support basic project coordination, including tracking tasks, updating status documents, and preparing summaries.
• Work with the People and Learning team on other learning, communication, or process improvement projects as needed.

Summer Intern, Learning & Development

Account Executive

• Proactively prospect and generate leads through networking, cold calling, and engaging with both new prospects and existing clients to build a strong pipeline.
• Lead the entire sales cycle, from initial outreach and qualification to contract negotiation and deal closure, meeting/exceeding revenue targets.
• Actively participate in product demonstrations alongside Solution Engineers (SEs) to showcase the benefits and capabilities of Sage X3, ensuring prospects clearly understand how the solution can meet their business needs.
• Collaborate with SEs to conduct in-depth discovery sessions, uncover detailed ERP requirements, and identify key business challenges for companies evaluating ERP solutions.
• Develop customized presentations and strategies that align with the prospect’s business goals, positioning Sage X3 as the best fit for their needs.
• Build strong internal relationships with Business Unit Leaders and strategize on methods to uncover how Sage X3 can drive growth and success across various departments (finance, operations, supply chain, etc.).
• Maintain CRM hygiene by accurately tracking all opportunities, pipeline activities, and forecasts.

Account Executive, Sage X3

Marketing

• Manage multi-channel demand generation strategies across digital, events, ABM, partner, and outbound channels
• Leverage AI-driven audience segmentation, intent data, and predictive modeling to improve targeting and conversion
• Orchestrate full-funnel campaigns with product marketing managers using automation and agentic workflows to increase speed, scale, and personalization
• Work closely with the BDR management team to optimize outreach strategies and use AI-assisted insights to drive pipeline progression and efficiency improvements
• Track and report on channel mix success using performance data, CAC efficiency, and AI-based recommendations
• Own funnel performance through SQO (Inquiry → MQL → SQO)
• Deploy AI models and analytics to identify bottlenecks, leakage points, and conversion opportunities in real time
• Utilize agentic tools to autonomously surface insights, recommend actions, and trigger optimizations across the funnel
• Establish standardized funnel definitions, governance, and performance benchmarks
• Work with the Martech, internal agency and product marketing teams to integrate AI tools (predictive scoring, generative content, conversational AI, data enrichment, intent platforms)
• Work with the Martech, internal agency and product marketing teams to deploy agentic workflows that automate campaign execution, lead routing, scoring, and reporting
• Ensure data integrity, unified customer view, and seamless system interoperability
• Define and manage multi-touch attribution models enhanced by AI for more accurate revenue mapping
• Partner with Sales and RevOps to build forecasting models and pipeline coverage frameworks
• Establish shared accountability for pipeline generation and revenue outcomes
• Use predictive analytics to anticipate pipeline gaps and proactively adjust programs
• Participate in executive forecasting cadences with data-backed insights and scenario modeling
• Define models for AI-driven lead scoring, routing, and next-best-action frameworks for in-life clients.
• Optimize in-life engagement through personalization engines and behavior-triggered campaigns
• Continuously refine lead management processes with automation and agent-based orchestration for in-life client base
• Establish a rigorous reporting cadence supported by real-time dashboards and insights including performance alerts
• Enforce SLAs across Marketing, BDR, and Partner channel team with automated monitoring and escalation workflows
• Deliver executive-level performance reporting with clear diagnostics, root-cause analysis, and recommended actions
• Identify and redesign manual, fragmented marketing processes into automated, AI-driven workflows
• Build and deploy agentic systems that can: Execute campaign tasks autonomously, Monitor funnel health and trigger interventions, Recommend budget allocation and channel optimization across channels
• Work with Product Marketing and the Internal Agency to generate and test content variations at scale
• Establish a culture of continuous improvement through AI experimentation and rapid iteration
• Evaluate and pilot emerging AI tools to maintain a competitive advantage in demand generation.

Head of Revenue Marketing

Technical Recruiter

• Utilize various recruitment tools to actively source, identify, and pre-qualify specific skill sets of professionals for priority positions as determined daily/weekly.
• Screen incoming resumes and conduct HR phone interviews.
• Collaborate with the Recruitment Coordinator on scheduling Competency and Tandem interviews with NAW Hiring Managers.
• Update and maintain Applicant Tracking System with accurate candidate information; Ensure status and workflows are updated.
• Source passive talent and create pipelines of candidates for future usage based on NAW hiring plans.
• Partner with the Director of TA to build talent and continuously update NAW Talent Strategy.
• Create and manage relationships with College Career Services to promote NAW and CAW opportunities.

• Conduct analysis of client business processes and functional requirements
• Prepares appropriate documentation to communicate and validate the information
• Analyze data, evaluate existing application products, and recommend efficient, cost-effective solutions that support client business processes and functional requirements
• Document functional requirements, workflow, and system specifications
• Become familiar with the functions of client’s key systems in order to easily identify integration points and make recommendations
• Delivery of all projects in a defined area; ensure projects are completed at or ahead of schedule, costs are managed to budget, and customer expectations are exceeded
• Ensure project deliverables meet and/or exceed client expectations
• Work with clients throughout system testing and product acceptance phases to ensure quality and customer satisfaction
• Support sales team with business opportunities by assisting with estimate and proposal generation, performing demos, and responding to customer Pre-sales requests as needed
• Manage and support relationships and install products for existing clients. This includes handling questions, solving problems, writing reports, performing upgrades, as well as ensuring the client’s general satisfaction with the software and the company
• Promote value billing and efficiency in service delivery
• Develop subject matter expertise on Sage X3 product and serve as an escalation point for any implementation issues
• Apply technical and business knowledge to analyze client requirements and match them to system functionality
• Perform gap analysis, identify options, and make recommendations on best methods to address gaps including customization, third-party products, process changes and/or other industry best practices
• Complete required training and development regarding product versions, updates, and changes within the assigned time frame
• Develop technical and industry-specific knowledge on an ongoing basis and keep up to date with industry trends and the latest technology solutions
• Interact with peers and managers to share knowledge, raise critical issues, and suggest process improvements
• Develop and maintain positive relationships with key client/partner/stakeholders to ensure effective communication channels exist and client/partner satisfaction is achieved
• Proactively seek/create opportunities to participate in client interactions to share knowledge and ensure the highest levels of customer satisfaction are achieved

Sage X3 Functional Consultant – Manufacturing and Distribution

• Own new customer acquisition and consistently achieve or exceed revenue targets.
• Prospect and develop new opportunities through outbound activity, referrals, events, and partner collaboration.
• Build and manage a qualified pipeline of mid-size and larger businesses.
• Lead discovery conversations to understand workforce challenges, compliance needs, and growth plans.
• Consultative / Solution Selling Position Rippling, Sage HCM, UKG, and related HCM solutions based on client needs.
• Conduct tailored demos and presentations aligned to HR, payroll, and operational requirements.
• Guide prospects through solution evaluation and buying decisions.
• Develop proposals and negotiate agreements to close new business.
• Build relationships with business leaders and HR decision-makers.
• Collaborate with internal teams and partners to support deal progression and successful handoff.
• Maintain accurate opportunity tracking and pipeline management using Dynamics 365 or similar CRM tools.
• Provide regular forecasts, activity reporting, and pipeline updates.

Account Executive – HCM

Implementation Specialist

• Deliver expert consulting services in the Sage Intacct Construction suite, including configuration, implementation, and support across modules like Job Costing, Project Billing, and Construction Payroll
• Assess client business processes and pain points, developing tailored solutions to maximize value and operational efficiency
• Lead discovery sessions, fit/gap analysis, solution design, and implementation planning
• Lead the full lifecycle project delivery, including configuration, training, UAT, data migration, and Go-Live support
• Serve as a subject matter expert for system integrations with third-party solutions such as Procore, payroll systems and more
• Provide post-implementation support and troubleshoot escalated client issues, collaborating with Sage Intacct Support as needed
• Assist in the development of documentation, SOPs, and training resources to drive client success
• Stay current on product enhancements and ensure clients are taking full advantage of Sage Intacct capabilities
• Support internal knowledge sharing, mentoring junior consultants, and contributing to practice development initiatives
• Proactively identify opportunities for upsell and cross-sell within existing accounts in collaboration with account managers

Intacct Implementation Consultant

Systems Engineer

• Coordinate and/or perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• First line service desk troubleshooting; resolve basic level 1 and some level 2 issues in Mac OS and Windows environments.
• Troubleshoot hardware & accurately determine fixes.
• Adherence to SOPs
• Remotely troubleshoot issues relating to hardware and software (typically Mac OS, Apple, Google for Work, Cisco Meraki, Dropbox etc.)
• Perform post-resolution follow-ups to help requests.
• Research issues and resolves technical problems.
• Implement and maintain operational documentation and procedures.
• Issue the daily operations status report and project status reports as required.
• Complete technical and special projects as assigned.
• Daily entry of time within current ticketing platform and keeping tickets updated.
• Maintain minimum of 32hrs of billable time.
• Coordinate with Service Coordination for work assignments.
• Continue to learn new technologies and solutions.
• Keep and maintain work calendar.
• Update client documentation after any change to the client’s network
• Maintain necessary professional certification statuses.
• Assist with vendor certifications as required.
• Provide direct and indirect leadership and peers with situational awareness briefs on high profile clients/projects.
• KPIs: Average Time to Resolution, CSAT (Customer Satisfaction), Employee Utilization, and SLA Adherences will be your responsibility.
• Deliver Professional Services SOW and Client Onboarding Activities

Associate Systems Engineer

Solutions Engineer

• Maintain Deep Product Functional and Technical Expertise
• Develop and maintain expert-level proficiency in the Sage Enterprise system from both a functional and technical perspective
• Demonstrate understanding of goals, objectives, and customer business needs by using IT methodologies to ensure appropriate solutions are implemented
• Collaborate closely with consulting manager and project teams in assessing business strategy and priorities, and tuning solutions to business goals
• Develop high-level architecture design documents to facilitate integration of in-house development projects and/or vendor-based applications within the existing enterprise architecture
• Develop detailed process and data models for logical and conceptual requirements to meet solution objectives
• Apply modeling techniques and enterprise data standards to highly complex business requirements
• Perform initial design, problem solving and reviews of software architecture appropriate to strategic direction
• Perform analysis oversight during detailed design of systems appropriate to strategic direction
• Coordinate cross-functional departments to develop solutions and resolve issues
• Work closely with Project and Consulting Managers to ensure development and technical resources are assigned with appropriate task durations
• Vet Sage Enterprise modification requests
• Analyze, review and validate modification requests
• Develop appropriate solutions that align with customer goals, objectives and business needs
• Vet and select third party products
• Continuously assess, select and recommend third-party add-on products and services that will enhance client solutions and profitability
• Standardization of functional delivery
• Develop and maintain best practices policies, procedures and technical solutions for implementations
• Teach and drive adoption and usage of best practices to Team Managers and Consultants