Net at Work

Consultant

• Triage support requests in the appropriate Request tracking systems
• Provide functional application support for Sage Intacct, and integration and ISV products by working directly with clients to gather replication details
• Own Support Requests until closure and ensure that Clients are receiving regular status updates
• Deliver exceptional Client service by being responsive and professional in all interactions with clients and coworkers
• Perform all steps relevant to validate the client request and correctly identify the severity of the request
• Properly document support ticket categorizations, descriptions, steps to reproduce, root cause, and resolution
• Review and understand Client contracts as they relate to the signed SLA’s that should be followed to respond to and work support Requests
• Ensure that proper processes are being adhered to and be able to report to the team lead and or team manager when improvements need to be made
• Evaluate the impact of the request on the Client, then be able to prioritize the importance
• Create and maintain good relations with Clients to ensure a high level of Client satisfaction
• Analyze and troubleshoot requests before escalating within Support team with the relevant details
• Work with management to document and provide content for a knowledgebase for easier reference on future Requests for all team members
• Any other responsibilities may be assigned from time to time, and you should have the willingness to accept and excel at new responsibilities
• Build relationships with customers and work closely with them to achieve the best solutions to maximize product use, benefits, and functionality.

Junior Support Consultant, Sage Intacct

• Serves as a consultant for clients’ Acumatica implementations, leading project teams in defining, planning, and implementing the Acumatica solution with a focus on construction-related functionality.
• Have a strong working knowledge of ERP business software, particularly as it applies to construction, project accounting, and job costing.
• Have professional exposure in business workflow, including construction project lifecycles from estimate to closeout.
• Have experience with product implementations, ideally within construction, project-based, or field service environments.
• Project management experience in utilizing appropriate tools and resources to document processes, timelines, and responsibilities, including construction project schedules, budgets, and change orders.
• Solid communication skills with good follow-up and follow-through on assigned tasks and responsibilities to timeline.
• Provide friendly phone, on-line, and on-site consulting services for our clients using Acumatica software (ERP), including construction firms, contractors, and project-based businesses.
• Works with customers to achieve the best solutions to maximize product use, benefits, and functionality, particularly around:
• Project accounting and job costing
• Budgeting and forecasting
• Subcontractor and vendor management
• Procurement and materials management
• Change order and variance tracking
• Field-to-office data integration
• Develops and executes a challenging and interesting self-education and professional development plan, including staying current on Acumatica construction and project accounting capabilities.
• Perform other duties as assigned. Travel 30% required.

Acumatica Consultant – Construction

• Manage Sage Intacct implementations, leading project teams in defining, planning, and implementing the Sage Intacct solution
• Assess and develop innovative solutions to solve complex business workflows in their Intacct Instance
• Work with customers to understand key objectives / challenges / requirements and map their processes to Sage Intacct
• Train customers to most effectively achieve the identified requirements
• Specify any custom requirements, such as interfaces, custom functions and custom reports
• Align with the customer to deliver the implementation through to handover to support
• Build relationships with customers and work closely with them to achieve the best solutions to maximize product use, benefits, and functionality

Sage Intacct Consultant

Financial Planning and Analysis

• Serves a consultant for clients Acumatica implementations, leading project teams in defining, planning, and implementing the Acumatica solution, with a strong emphasis on financial and accounting processes
• Have a strong working knowledge of ERP business software, particularly financial modules and accounting workflows
• Have professional exposure in business workflow, including finance, accounting, and financial reporting processes
• Have experience with product implementations, preferably with a focus on finance-related ERP modules
• Project management experience in utilizing appropriate tools and resources to document processes, timelines, and responsibilities, including financial process mapping and controls where applicable
• Provide friendly phone, on-line, and on-site consulting services for our clients using Acumatica software (ERP), with particular support for finance and accounting teams
• Works with customers to achieve the best solutions to maximize product use, benefits, and functionality, especially within financial operations and reporting
• Develops and executes a challenging and interesting self-education and professional development plan, including continued learning in ERP finance best practices
• Perform other duties as assigned
• Travel 20% required

Acumatica Consultant – Finance

• Triage support requests in the appropriate Request tracking systems
• Provide functional application support for Acumatica, and integration and ISV products by working directly with clients to gather replication details.
• Own Support Requests until closure and ensure that Clients are receiving regular status updates.
• This position requires hands on troubleshooting and resolution of requests.
• Deliver exceptional Client service by being responsive and professional in all interactions with clients and coworkers.
• Perform all steps relevant to validate the client request and correctly identify the severity of the request.
• Properly document support ticket categorizations, descriptions, steps to reproduce, root cause, and resolution.
• Review and understand Client contracts as they relate to the signed SLA’s that should be followed to respond to and work support Requests.
• Ensure that proper processes are being adhered to and be able to report to the team lead and or team manager when improvements need to be made.
• Evaluate the impact of the request on the Client, then be able to prioritize the importance
• Create and maintain good relations with Clients to ensure a high level of Client satisfaction.
• Analyze and troubleshoot requests before escalating within Support team with the relevant details.
• Work with management to document and provide content for a knowledgebase for easier reference on future Requests for all team members.
• Any other responsibilities may be assigned from time to time, and you should have the willingness to accept and excel at new responsibilities,
• Build relationships with customers and work closely with them to achieve the best solutions to maximize product use, benefits, and functionality.

Acumatica Support Consultant

Performance Marketing

• Develop paid media strategies that align with corporate demand generation goals and campaigns.
• Recommend channel mix, budgets, and timelines across platforms (LinkedIn, Meta, Google, and others).
• Identify opportunities for top-, mid-, and bottom-funnel activation to fuel lead generation.
• Manage day-to-day campaign execution, including setup, targeting, creative rotation, and budget pacing.
• Continuously optimize campaigns for CTR, CPL, and conversion rate performance.
• Oversee A/B testing and experiment design to improve outcomes.
• Build, refine, and manage paid audience segments, including CRM-based lookalikes, retargeting pools, and intent-driven lists.
• Collaborate with the data/automation team to maintain clean audience segmentation and tracking through Marketo, ZoomInfo, and GA4.
• Partner with cross-functional teams, including product, sales, and customer success, to align growth strategies with business objectives.
• Collaborate with creative teams to develop high-performing ad creatives tailored to target audiences.
• Produce actionable campaign dashboards using Looker Studio, GA4, and platform analytics.
• Report on MQLs, lead quality, traffic patterns, and ROI by platform.
• Translate insights into recommendations for future testing and scaling.

Paid Media Strategist

Content Marketing Manager

• Execute Net at Work’s video content roadmap in alignment with campaign and brand objectives.
• Facilitate and record interviews, “Ask the Expert” sessions, and client or executive features.
• Edit and optimize video content for YouTube, LinkedIn, Instagram, and Shorts/TikTok-style vertical formats.
• Repurpose long-form video into short-form social clips, reels, and teasers to expand reach.
• Maintain brand consistency through motion graphics, lower thirds, and intro/outro branding templates.
• Publish, tag, and optimize videos on YouTube using SEO best practices (titles, descriptions, chapters, thumbnails, playlists).
• Collaborate with the Content Marketing Manager to embed video into blogs, newsletters, and landing pages.
• Work with the Paid Media Specialist to adapt and deploy video assets for advertising campaigns.
• Actively manage engagement across YouTube comments, LinkedIn threads, and other social discussions.
• Monitor audience sentiment, flag opportunities for brand participation, and identify emerging topics.
• Respond authentically to audience comments and facilitate meaningful dialogue that strengthens community connection.
• Track and analyze video performance metrics (impressions, engagement, retention, watch time, conversions).
• Deliver insights to improve storytelling, topic selection, and posting cadence.
• A/B test thumbnails, titles, and formats to maximize reach and audience retention.
• Partner with internal SMEs, sales, and CX teams to uncover authentic stories and insights worth sharing on video.
• Work closely with design and marketing leadership to ensure all creative aligns with brand standards and tone.

Video & Social Content Specialist

Outside Sales

• Full ownership of new business bookings performance across the field sales organization
• Leadership and development of a multi-layer sales organization (~50 people today)
• The operating cadence of the revenue engine: forecasting, pipeline management, inspection, and execution
• The structure, roles, capacity models, and coverage strategy of the sales team
• Sales leadership team performance and effectiveness
• Sales Engineering alignment, productivity, and impact
• The evolution of our sales process from lead → close → delivery handoff
• Cross-functional alignment with Marketing, BDR, and Practice Leadership
• Publisher/partner relationships and co-selling motions
• Compensation plans, incentives, and performance management systems
• Lead the organization to materially increase new logo production, average deal size, and win rates.
• Build a predictable, high integrity forecast and pipeline management discipline.
• Standardize and enforce a scalable, inspectable sales process across practices.
• Upgrade talent where needed and continuously raise the bar on performance.
• Improve funnel conversion, sales productivity, and time-to-ramp for new hires.
• Actively participate in key deals, negotiations, and strategic opportunities
• Partner with Marketing and BDR leadership to maximize ROI on recent investment.
• Create a high-performance, high-accountability sales culture.
• Ensure clean handoff to delivery and long-term client success.

Vice President, Outside Sales

People Operations

• Own the day-to-day administration and advanced configuration of Rippling, ensuring data accuracy, integrity, security, and system reliability.
• Serve as the internal expert on Rippling’s inner workings, including employee lifecycle workflows, approvals, automations, and integrations.
• Design, build, and maintain Rippling dashboards, reports, and people analytics to support talent strategy, workforce planning, compliance, and executive decision-making.
• Configure and optimize custom workflows and business rules within Rippling to streamline HR, payroll, benefits, and people operations processes.
• Partner with P&L leaders and business stakeholders to translate business questions into actionable insights, KPIs, and reporting solutions.
• Manage Rippling system updates, releases, testing, and enhancements in collaboration with the vendor and internal teams.
• Establish, document, and maintain data standards, governance practices, controls, and audit processes across people systems.
• Act as a trusted advisor on people analytics trends, Rippling capabilities, and best practices for HR technology optimization.

People Analytics, HRIS Specialist

Recruitment

• Drive day-to-day operational efficiencies and improvements across our recruiting team and center of excellence.
• Directly recruit for assigned requisitions.
• Optimize existing applicant tracking system (ATS); system configuration, approval flows, automation, data reporting, and the like.
• Participate in the discovery and design of innovative technology platforms and tools to deliver improved talent acquisition lifecycle best practices, user experiences, automation, and reporting.
• Develop, implement, and execute well-constructed business plans that highlight a clear path/roadmap to elevating team performance and consistently delivering operational excellence.
• Provide thought leadership and counsel to the talent acquisition team and broader business; best-practices, challenge resolution, prioritization, change management, market trend analysis, and leveraging/expanding data analytics to drive continuous improvement.
• Support and implement corporate Diversity and Inclusion initiatives.
• Participate in weekly, monthly, quarterly, semi-annual, and annual talent acquisition performance & staffing review meetings.
• Create/leverage standardized reports, OKR’s/KPI’s to validate company-wide performance and identify opportunities for improvement.
• Partner with internal and external stakeholders to deliver a best-in-class candidate and stakeholder/employee experience across the global organization.
• Deliver training and best-practices awareness to internal stakeholders, to help continuously elevate collective team’s ability to assess, select, hire, and onboard exceptional talent.
• Participate in and assess company-wide headcount growth plans and initiatives to proactively ensure an appropriate level of internal, third party, and subcontractor recruitment resources are properly scaled to effectively meet fluctuations in staffing demands.
• Collaborate and partner with Marketing to help deliver and participate in various brand awareness events, programs, and social media strategies to drastically elevate the volume and quality of our various talent pools for various searches and staff augmentation projects.
• Leverage brand awareness to drive candidate attraction and engagement; cross-leverage product intrigue to create demand for employment opportunities with external candidate audiences.
• Fine tune and align responsiveness models, processes maps, RACI models, and SLA’s between HRBPs & TA, to ensure operational excellence.
• Collaborate across all HR functions (e.g., Total Rewards, Talent Management, Learning & Development, etc.) to design effective strategies aligned with Net at Work’s revenue, client, and TA goals.
• Maintain organizational agility by translating key business goals and drivers to Net at Work’s TA vision and scope, to ensure flexible alignment between global business needs and TA activity.
• Assist in the development and management of a TA operating budget to ensure execution within annual and long-range plans.
• Manage Executive searches as needed/assigned.
• Ensure compliance with relevant local and federal regulations and requirements, including but not limited to, OFCCP, EEOC, Federal Selection Guidelines and the Americans with Disabilities Act.

Director, Talent Acquisition

• Plan, design, develop, and launch efficient information and operations systems in support of core organizational functions for clients
• Conduct analysis of client business processes and functional requirements
• Prepares appropriate documentation to communicate and validate information
• Analyze data, evaluate existing application products, and recommend efficient, cost-effective solutions that support client business processes
• Document functional requirements, workflow, and system specifications
• Ensure projects are completed at or ahead of schedule, costs are managed to budget, and customer expectations are exceeded
• Work with clients throughout system testing and product acceptance phases to ensure quality and customer satisfaction
• Manage and support relationships and install products for existing clients
• Support sales team with business opportunities by assisting with estimate and proposal generation, performing demos, and responding to customer Pre-sales requests as needed
• Complete required training and development regarding product versions, updates, and changes within the assigned time frame

Sage X3 Functional Consultant, Financial

• The Sage X3 Functional Consultant’s (FC) role is to plan, design, develop, and launch efficient information and operations systems in support of core organizational functions for Net at Work’s clients.
• Using both business and technical skills, the FC works directly with customers to identify business requirements with enough detail and clarity to allow technical solution proposal development.
• The FC will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve systems issues in order to maximize the benefit of IT systems investments.
• Additionally, the FC works with the sales team to develop and close service projects and maintain customer relationships to ensure customer satisfaction and ease of ongoing support.
• Conduct analysis of client business processes and functional requirements.
• Prepares appropriate documentation to communicate and validate the information.
• Analyze data, evaluate existing application products, and recommend efficient, cost-effective solutions that support client business processes and functional requirements.
• Document functional requirements, workflow, and system specifications.
• Become familiar with the functions of client’s key systems in order to easily identify integration points and make recommendations.
• Delivery of all projects in a defined area; ensure projects are completed at or ahead of schedule, costs are managed to budget, and customer expectations are exceeded.
• Ensure project deliverables meet and/or exceed client expectations.
• Work with clients throughout system testing and product acceptance phases to ensure quality and customer satisfaction.
• Support sales team with business opportunities by assisting with estimate and proposal generation, performing demos, and responding to customer Pre-sales requests as needed.
• Manage and support relationships and install products for existing clients. This includes handling questions, solving problems, writing reports, performing upgrades, as well as ensuring the client’s general satisfaction with the software and the company.
• Promote value billing and efficiency in service delivery.

Sage X3 Functional Consultant – Manufacturing, Distribution

Solutions Engineer

• Recommend tailored technology solutions for customers and prospects, aligning with their specific business needs
• Utilize "Selling Through Curiosity" discovery methodologies to deeply understand customer goals and ensure the right solutions are implemented
• Collaborate closely with consulting managers, sales, and project teams to assess business strategy and fine-tune solutions to meet customer priorities
• Create engaging product demonstration scripts that clearly address customer pain points based on progressive discovery
• Deliver effective and engaging product demonstrations that tell relatable stories, enabling customers to see how Sage X3 solves their pain points and enhances their business
• Confidently manage diverse audiences, conducting demos that range from a few hours to full-day sessions, tailored to varying business needs
• Enhance operational efficiency by developing and enforcing best practices for product implementations
• Develop detailed process and data models that meet solution objectives, applying modeling techniques and enterprise data standards to complex business requirements
• Lead initial design, problem-solving, and software architecture reviews in line with the customer's strategic direction
• Coordinate cross-functional teams to develop solutions and resolve issues efficiently
• Work closely with project and consulting managers to ensure technical and development resources are allocated effectively, with appropriate task durations
• Meet financial targets by achieving budget goals and objectives

Sage X3 Solutions Engineer

Customer Success Manager

• Own and proactively manage a defined book of business, with tailored engagement strategies by account tier (Tier 1: Strategic, Tier 2: Growth, Tier 3: Nurture)
• Serve as a primary partner for value realization, business alignment, and client advocacy – not transactional support or sales fulfillment
• Establish trusted relationships with client stakeholders by demonstrating industry expertise, business acumen, and a relentless focus on client outcomes
• Deliver structured, cadence-based engagement (Quarterly EBRs for Tier 1, semi-annual check-ins for Tier 2, and scaled touchpoints for Tier 3)
• Build and maintain value roadmaps that showcase client progress and expansion potential
• Protect and grow recurring revenue by proactively identifying and mitigating churn risks using health indicators, usage data, and qualitative insights
• Drive net retention and revenue preservation outcomes through client advocacy and issue resolution
• Collaborate cross-functionally to resolve escalations quickly and comprehensively
• Identify and communicate proactive opportunities to reduce future issues and escalations
• Consistently deliver high CSAT/NPS by focusing on measurable client outcomes
• Increase share of wallet by surfacing qualified expansion opportunities (new products, services, licenses)
• Partner with AMs and Sales to influence expansion revenue while maintaining CEM accountability for opportunity identification and qualification
• Track and improve revenue per client by monitoring adoption, product utilization, and business alignment
• Maintain up-to-date CRM records and client success platform data (health scores, sentiment, touchpoints, roadmaps)
• Track and report progress against KPIs, demonstrating tangible impact on retention and growth

Client Experience Manager

• Recommend Technology Solutions for our customers and prospects.
• Demonstrates understanding of goals and objectives and customer business needs by using Selling Through Curiosity discovery methodologies to ensure appropriate solutions are implemented.
• Collaborates closely with Solution Engineers, consulting manager, sales and project teams in assessing business strategy and priorities, and tuning solutions to business goals.
• Creates product demonstration scripts that clearly show how our CRM products address customer pain points based on progressive discovery.
• Delivers product demonstrations in an effective and engaging manner to customer.
• Strives to tell relatable stories so that customers can clearly see how our CRM solutions solves their pain points and improves their business.
• Can effectively manage an audience with diverse business needs and interests through demos ranging from a few hours to all day.
• Contributes to more effective operations by developing and enforcing best practice policies and procedures for product implementations.
• Develops detailed process and data models for logical and conceptual requirements to meet solution objectives.
• Applies modeling techniques and enterprise data standards to highly complex business requirements.
• Performs initial design, problem solving and reviews of software architecture appropriate to strategic direction of the customer.
• Coordinates cross-functional departments to develop solutions and resolve issues.
• Works closely with Project and Consulting Managers to ensure development and technical resources are assigned with appropriate task durations.
• Ensures financial targets are met by achieving budget goals and objectives.