Billing Operations Supervisor

Net at Work

Billing Operations Supervisor overseeing day-to-day billing operations and managing a small team at technology advisor for SMBs.

Posted 7/22/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive billing experience in managing daily services billing operations, including time & materials, fixed fee, and recurring billing. Proven ability to lead teams, ensure adherence to billing timelines, and improve billing processes using PSA/ERP systems.

Highest-signal resume keywords

Billing Operations ManagementTeam Leadership and MentoringServices Billing ModelsPSA/ERP Systems ExperienceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing OperationsInvoice ReviewAdjustments and Issue ResolutionBilling Cycle SupportBilling Data InvestigationFinancial ReportingProcess Improvement

Soft Skills

Problem-SolvingTime ManagementWorkload Management

Tools & Technologies

ChangepointIntacct

Industry Keywords

Professional Services EnvironmentBilling DiscrepanciesInternal SLAsUnbilled Activity

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage daily services billing operations, including time & materials, fixed fee, and recurring billing
Actively participate in billing activities, including invoice review, adjustments, and issue resolution
Support mid-month and month-end billing cycles to ensure timely and accurate invoice generation
Review invoices, credits, and adjustments for accuracy and alignment with contracts
Lead and support a small team of billing specialists, including workload management and coaching
Help ensure team adherence to billing timelines and internal SLAs
Serve as a point of escalation for billing questions and issues
Partner with Project Managers and Operations to resolve billing discrepancies and ensure alignment with project activity
Monitor time entry and approval status, following up as needed to support timely billing
Provide visibility into unbilled activity and open items impacting billing
Assist with monthly reviews of billed and unbilled activity
Support investigation of variances between billing data and financial reporting
Partner with Finance to provide detail and context on billing-related items as needed
Identify opportunities to improve billing processes and reduce manual effort
Support PSA/ERP systems (e.g., Changepoint, Intacct) related to billing activities
Help ensure consistency and accuracy in billing workflows and documentation

Requirements

What you’ll need

5+ years of billing experience, preferably in a professional services environment
Prior experience leading or mentoring team members
Strong understanding of services billing models (time & materials, fixed fee, recurring billing)
Experience with PSA/ERP systems (Changepoint, Intacct, or similar) preferred
Strong attention to detail and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment.

Benefits

Comp & perks

Health and Welfare (Medical, Dental, Vision)
Accident, Critical Illness, and Hospital Indemnity
Employee Assistance Program (EAP)
Life and AD&D Insurance
Short- and Long-Term Disability Insurance
Flexible Spending Accounts
Transportation and Parking Accounts
Health Savings Accounts (with company contribution)
Retirement Planning (401k with matching contribution)
Legal Benefits
Identity Theft Protection
Pet Insurance
Wellness Program Offerings
Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
8 Paid Holidays per year, including 1 floating holiday.