Nestle

Account Manager

• Achieve market share targets in both volume and value across all customers within your territory
• Negotiate and ensure the implementation of promotional activations for our SKUs in support of our flyers, using all available means
• Optimize the presence and visibility of our products in all points of sale, in accordance with applicable agreements
• Drive and enforce the general terms and conditions of sale as well as the Company's commercial policy
• Optimize resources allocated at the territory, regional and national levels (promotions, budgets, cooperation contracts)
• Report activity results and provide customer and competitor information to the Regional Manager in line with established procedures.

Territory Manager

Call Center Representative

• Proporcionar un alto nivel de servicio para consultas/reclamaciones/solicitudes de los consumidores de Nestlé en todos los canales.
• Proporcionar una resolución completa a todas las consultas y solicitudes de nivel 1 dentro del plazo esperado, en línea con las políticas establecidas por el mercado.
• Escalar correctamente los casos que requieran la intervención de la gerencia de segundo nivel (Analista, Analista Senior o Especialista).
• Participar activamente en capacitaciones y otras oportunidades de aprendizaje para ampliar el conocimiento de los procesos en todos los mercados involucrados.
• Comunicarse y establecer redes en todo momento para garantizar un flujo de operaciones fluido.
• Garantizar un servicio de calidad y satisfacción del consumidor de acuerdo a sus necesidades y en todos los canales de servicio (chat, correo electrónico, redes sociales, teléfono).
• Proporcionar retroalimentación activa para el seguimiento de casos.

Contact Center

Manager

• Lead the boutique to successfully achieve its commercial objectives
• Identify opportunities to optimise the boutique’s success
• Ensure the commercial deliverables and KPI’s are achieved
• Translate the boutique’s commercial objectives into tangible KPI’s
• Develop and execute the strategic plan aligned to the wider business goals
• Align employee work schedules with sales plans for appropriate floor coverage
• Role model and develop a culture of outstanding service
• Advocate the importance of being a passionate Nespresso brand ambassador
• Inspire and develop a team
• Develop great relationships with Selfridges and local stores
• Deliver a local calendar of events to drive brand awareness

Retail Manager

Sales

• Custodian of Nestle business in the assigned territory
• Ensure product availability at all relevant channels
• Solely responsible for planning & achieving monthly/ yearly target
• Maintain and enhance trade relations
• In charge of distribution set up and secondary sales force set up
• Network with other functions for achieving overall sales objective
• Implement all activations (Trade / Consumer) & merchandising (Visibility) programs
• Facilitate timely and quality feedback for all activities as per guidelines
• Overall accountable for all operational programs in the assigned area

Sales Officer

Lead Generation

• The Lead Gen Campaigns Specialist supports the Business/Market in the creation and management of content on Nestlé corporate/brand websites and/or internal platforms, ensuring consistency and maintaining high-quality information standards across the websites.
• The main purpose is to create, test, and launch digital campaigns using campaign creation tools, but also to maintain and provide support during the post-launch period, update website content, and configure CMS based on markets/business requests.
• Customize campaigns by performing front-end coding (HTML, CSS, JavaScript).
• Create Digital Campaigns and related tasks assigned via ticketing tool, including front-end coding activities with high quality, First-Time-Right and within the defined SLA.
• Create and maintain Standard Operating Procedures and documentation.
• Implement recommendations upon business approval.
• Organize and run trainings with Nestlé internal and external third parties on selected topics.
• Implement basic SEO improvements via CMS or other global tools.

Lead Generation Campaigns Specialist

Bookkeeper

• Ensure accounting transactions are properly recorded, reconciled and reported within established deadlines
• Strengthen the quality of financial information
• Drive improvements in internal processes
• Perform day-to-day accounting activities
• Participate in continuous improvement and automation initiatives
• Perform the daily reconciliation of company sales (cash, credit card, online payments, etc.)
• Maintain control of Fixed Assets in the accounting system
• Identify and analyze discrepancies in Balance Sheet accounts
• Support the PEC coordinator in monthly closing activities
• Prepare reports to be sent monthly to the Head Office
• Ensure timely and accurate delivery of financial reports to stakeholders
• Achieve key KPI targets, meet team objectives and improve business processes

Senior Accounting Analyst

Customer Support

• Assurer le processus administratif lié aux flux physiques des produits finis.
• Construit le planning d’expédition hebdomadaire.
• Vérifie le placement des transporteurs dans Transporeon.
• Suit les indicateurs de performance de son périmètre.
• Gère les relations clients export : suivi des demandes, résolution des réclamations.
• Etablit et garantit l’exactitude de tous les documents nécessaires aux démarches douanières pour l’export.

Gestionnaire service client, grand export

Accounting Manager

• Ensure timely and accurate preparation and filing of corporate income tax returns in compliance with relevant regulations
• Ensure the timely completion of month-end closing activities, maintaining compliance with Nestlé Accounting Standard
• Analyze and report on actual Profit & Loss (P&L) and Balance Sheet figures.
• Monitor and take necessary actions to maintain Balance Sheet integrity.
• Coordinate and complete the Independent Audit process
• Prepare and report monthly tax declarations, ensuring the timely and accurate completion of the e-ledger process
• Maintain proper and accurate financial records in accordance with Nestlé Accounting Standards
• Manage and contribute to finance-related improvement projects

Accounting and Tax Specialist

Analyst

• Ensure correct and on time application of clients' payments to open invoices
• Analyze open balances and overdue items to support collection process and avoiding bad debts
• Prepare reconciliations with customers
• Prepare reports
• Perform checks and controls according to Standards
• Run improvement projects in order to enhance processes changes
• Ensure timeliness and accuracy of processes performed according to defined SLAs, root cause analysis of mistakes/errors and problem solving.

Credit Notes Analyst

QA Automation Engineer

• Maintain electricity systems to ensure reliable and efficient performance
• Monitor and analyze system performance, identifying opportunities for improvement
• Develop and enhance maintenance plans and manage spare parts availability in the SAP system
• Control and monitor the maintenance and improvement budget to ensure it stays within limits
• Control and monitor the calibration and verification activity of plant instruments to maintain accuracy
• Troubleshoot and resolve issues with electricity systems to minimize downtime
• Ensure compliance with safety, environmental, and regulatory standards
• Develop and implement standard operating procedures (SOPs) and work instructions (WIs) for electricity systems
• Collaborate with other departments to support production and facility operations
• Ensure operations comply with Safety and Food Safety standards (HACCP, QMS, NGMP, Hygienic Engineering)
• Identify electrical hazards and apply appropriate risk mitigation measures
• Manage daily operational tasks discussed in DOR meetings, coach technicians, provide ad-hoc training, and ensure understanding of issues and solutions
• Monitor KPIs, maintain 100% electricity reliability, and avoid production disruptions
• Review and execute work order maintenance for and calibration plans
• Provide training and support for operators and technicians

Instrumentation & Automation Engineer

Data Analyst

• Deliver continuous insight through category performance monitoring: Complete regular performance updates both internally and externally, extracting insights from these sources and using them to continually bring opportunities for growth for both the customer and our coffee brands
• Manage the day-to-day relationships with research agencies from coding to data delivery & reporting – developing data from Insight to Action.
• Present insight, actions, and opportunities both internally and externally to influence Coffee Market performance through Field sales, customer contacts and Business Managers.
• Alongside Category and Activation team's, ensure all new product development is successfully launched into customers.
• Deliver winning shopper marketing plans to drive product ROS working with external shopper agencies to include the creation and delivery of Annual Shopper Marketing plan across all categories and channels to include our shopper presence online.
• Effectively manage PFME (marketing budget) to maximise return on investment.
• Execute Successful Tradeshows & Category Sells with Retailers to drive Nestlé sales at key occasions.
• Manage an outsourced service provider for POS storage and distribution.

Data Analytics, Shopper Marketing Manager

• Establishes an 18-month production plan for factories
• Creates feasible production plans respecting available capacity
• Identifies opportunities for improvements in collaboration with factories

Production Planning Manager

• Achieve market share objectives in both volume and value across all customers in your territory
• Negotiate and ensure implementation of promotional displays and featured placements for our SKUs as part of our promotional campaigns, using all available resources
• Optimize the presence and visibility of our products in all points of sale in accordance with applicable agreements
• Drive adherence to the general terms and conditions of sale and the company's commercial policy
• Optimize resources allocated at the area, regional and national levels (promotions, budget, cooperation agreements)
• Report activity results and customer and competitor information to the Regional Manager, following established procedures.

Area Manager

Attorney

• Play a key role in supporting global Brand IP initiatives.
• Help drive projects forward by coordinating stakeholders, managing legal document workflows, and ensuring data accuracy across systems.
• Support the preparation and refinement of key materials, from legal documents to guidelines and presentations.
• Manage calendars, organize meetings, and handle routine correspondence.

Legal Brand IP Coordinator

• Réaliser les objectifs de parts de marché en volume et valeur auprès de tous les clients de votre secteur
• Négocier et s'assurer de la mise en place des mises en avant promotionnelles sur nos références en relai de nos prospectus
• Optimiser la présence et la visibilité de nos produits dans tous les points de vente, selon les différents accords
• Animer et faire respecter les conditions générales de vente ainsi que la politique commerciale de la Société
• Rapporter au Chef de Région les résultats de son activité ainsi que les informations sur les clients et la concurrence, selon les procédures en vigueur.