Nestle

Account Executive

• Updates account information, venue details, and program records in the customer management system with an eye for detail and consistency.
• Respond to general customer inquiries ensuring successful resolutions.
• Handle account requests, including setup and maintenance, equipment service, accounting disputes, product tracking, and delivery claims, driving results through efficient processes.
• Conduct proactive sales and support outreach calls by tier, driving results.
• Implement sales tactics and able to identify opportunities within the existing customer portfolio, ensuring profitable and successful outcomes.
• Establish, develop, and maintain business relationships with current customers in the assigned territory or market segment to generate new business product sales.
• Measure and report weekly sales and activities to ensure KPIs and sales goals are met, successfully driving results.
• Prepare and submit activity and results reports, including monthly and annual portfolio performance analysis, ensuring tracking, benchmarking, and goal attainment.
• Manage designated beverage business leads by qualifying and converting them to support new business activation or disqualifying undesirable opportunities.
• Support monthly and annual sales goals by managing qualified CRM opportunities to closure.
• Actively participate in team calls, as well as make in-person annual regional visits or periodic business travel, or in market activity fostering collaboration.

Inside Sales Representative

Sales

• You share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
• You create a memorable experience for customers, making them feel valued and eager to return.
• You understand the customer’s needs and recommend personalized coffee and machine solutions.
• You offer complimentary coffee tastings and display your coffee and product knowledge to build our customer base and sales.
• You proactively support and collaborate with team members to create a cohesive and successful work environment.
• You will take part in maintaining our elegant boutique environment, assisting with shipments, arranging eye-catching displays, keeping the coffee wall stocked and ensuring cleanliness.
• You will undergo a training period that sets you up for success well beyond your first day.

Retail Sales Associate

• Ensuring a premium customer experience through exceptional customer service and excellent delivery of all elements of boutique performance.
• Welcoming customers to the boutique and adapting to meet their needs.
• Being a proud and passionate brand ambassador of Nespresso.
• Support customers in finding their perfect cup of coffee and deliver service oriented sales, promoting our unique brand experience.

Boutique Sales Assistant

• Vender, promocionar, mantener, incrementar, exhibir, ejecutar y ganar espacios, con miras al logro de los objetivos de ventas en el canal asignado
• Cumplir con los objetivos de ventas, promociones y visibilidad dentro de los plazos establecidos por la Compañía
• Cumplir con el oportuno recaudo y la gestión adecuada de saldos, según política de ventas
• Asegurar la revisión del punto de venta, según los ocho pasos de la venta
• Codificar oportunamente los productos dirigidos al canal y/o promociones (ofertas)
• Velar por el mantenimiento del precio establecido según índice de precio
• Garantizarlos niveles adecuados de stock de mercancía en los clientes
• Garantizar cero agotados en los puntos de venta
• Cumplir con el plan de trabajo periódico de visitas diarias asignadas
• Aplicar las Políticas Comerciales de la Empresa

Senior Sales Representative

Supply Chain

• Ensure the integrity and accuracy of inventory in Nespresso Canada’s daily operations.
• Oversee in-store inventory and virtual inventory.
• Work closely with the 3PL to ensure accurate and timely inventory transactions.
• Monitor stock levels to anticipate inventory issues.
• Perform daily reconciliation and alignment between the ERP system and the 3PL inventory system.
• Maintain control of virtual inventory and analyze its contents to optimize inventory management.
• Lead the organization of the annual physical inventory and the cycle count program.
• Analyze significant inventory variances and help implement corrective actions and review programs.

Inventory Control Specialist

• Administrar su cartera de clientes, a través de las estrategias definidas para el canal Rutero, para el cumplimiento de metas y KPIs.
• Asegurar el cumplimiento de sus objetivos de venta mensual, a través de las condiciones comerciales establecidas.
• Asegurar el cumplimiento de sus objetivos de cobertura mensual, garantizando el crecimiento periódico por productos y categorías.
• Asegurar el cumplimiento del plan de visita a clientes de su territorio asignado, según la ruta diaria establecida.
• Generar crecimiento periódico en su cartera de clientes, a través de la prospección y creación de los mismos.
• Controlar y reducir el nivel de rechazo de pedidos en la operación, buscando estar por debajo de los targets asignados.
• Asegurar el cumplimiento anual de las metas definidas para su evaluación de desempeño, en su territorio asignado.

Sales Specialist

Analyst

• Garantizar la disponibilidad de producto terminado seguro y el cumplimiento total de los estándares, mediante la conformidad con NMS y las especificaciones del producto terminado.
• La entrega oportuna de resultados consolidados con el fin de liberar productos terminados en cumplimiento con los Estándares de Calidad de Nestlé.
• Comunicación de anomalías o no conformidades mediante el reporte de desviaciones de calidad para tomar acciones correctivas inmediatas.
• Apoyo para asegurar el cumplimiento de los requisitos del Sistema de Gestión de Calidad de Nestlé y otras instrucciones y regulaciones.
• Capacitar en conocimientos específicos requeridos por las áreas de las unidades operativas.
• Brindar soporte en la prevención y control de cuerpos extraños.
• Brindar soporte en la evaluación del Sistema de Gestión de Nestlé (NMS).
• Realizar auditorías internas y externas de acuerdo con el Programa de Auditorías Internas.
• Verificación y validación de controles de calidad (PC/PPRO, ect.) vs especificación para garantizar liberación de producto.
• Asegurar el compliance de estándares mandatorios y seguimiento de KPIs de la función.

Quality System Analyst

Account Manager

• Develop and execute regional sales plans aimed at achieving targets for the growth and retention of existing food service customers.
• Oversee the management and negotiation strategies for all distribution accounts, while cultivating and maintaining relationships with key decision-makers.
• Conduct regular quality assurance audits to ensure adherence to product and brand quality standards.
• Manage and engage in effective communication with Sales Representatives, Customer Service, Trade Assets and Equipment teams, National Accounts, Marketing, Finance, and third-party vendors to support customer needs and facilitate new account openings.
• Collaborate with the sales team across Canada and national accounts to ensure consistent practices and messaging across regions.
• Leverage deep industry knowledge of key segments, including but not limited to lodging, healthcare, colleges and universities, travel, and grocery, to inform strategies and decision-making.
• Oversee and ensure data integrity within the CRM tool, building a robust pipeline of opportunities to exceed sales objectives.

Key Account Manager

• Gerenciar las categorías bajo su responsabilidad con el objetivo de alcanzar un desarrollo sostenible y rentable.
• Definir, desarrollar, negociar y ejecutar estrategias y planes en conjunto con el cliente.
• Asegurar el cumplimiento de los objetivos consensuados con los clientes.
• Negociar y cerrar acuerdos comerciales con las cadenas de farmacia.
• Administrar y gestionar la ejecución de las categorías en el punto de venta.
• Analizar el mercado y la competencia para identificar oportunidades.

Marketing

• Comprender el rol estratégico de cada cliente en los canales de autoservicio.
• Desarrollar planes que generen valor para las marcas asignadas.
• Asegurar una ejecución efectiva en el punto de venta orientada a ganar en sell-out.
• Garantizar la ejecución de alto impacto de las actividades clave de Shopper Marketing.
• Desarrollar el plan integral de comunicación de las iniciativas hacia todo el canal.

Especialista Shopper Marketing – Autoservicios

Manager

• Support Coffee & Beverage division in aligning SRM levers with commercial experience
• Help Division drive Net Net Sale profitable growth each year
• Conduct thorough analysis and synthesize insights into actionable recommendations
• Support recommendations on price and promo opportunities per channel/customer
• Monitor pricing execution and perform robust post-promo analysis
• Develop deep understanding of pricing and promotion tactics
• Advise on portfolio choices by channel/customer
• Develop direct reports and foster high-performance culture

Manager, Strategic Revenue Management – Enhancers

• Provide support for warehouse operations including delivery and shipment coordination
• Facilitate communication for all warehouse associates related to daily work assignments and operational needs
• Utilize various digital warehouse systems to facilitate and coordinate the entire shipping process
• Collaborate with all warehouse team members to ensure daily completion of the dock schedule
• Ensure orders can be filled in full while meeting product quality and quantity standards
• Communicate discrepancies to Warehouse and Operations Planning teams as needed
• Manage daily flow of drivers for warehouse loads and unloads
• Work closely with the Transportation team on trailer inventories, product cuts, overweights and dock schedule

Logistics Coordinator

Business Analyst

• Analyze e‑commerce and digital performance data to identify trends, insights, and opportunities for improvement
• Support the development, tracking, and reporting of key performance indicators (KPIs) for online sales and digital marketing activities
• Prepare dashboards, reports, and presentations to communicate findings and recommendations to internal stakeholders
• Assist with SEO and SEM initiatives to improve online traffic and visibility
• Analyze customer behavior and feedback to support enhancements to the online shopping experience
• Conduct market and competitive research to inform e‑commerce strategies and initiatives
• Support the planning and execution of digital marketing campaigns across owned and paid channels
• Partner with IT and web teams to support website performance, usability, and conversion optimization efforts
• Collaborate with sales, marketing, customer service, supply chain and finance teams to ensure alignment with business objectives
• Contribute to e‑commerce projects and continuous improvement initiatives as part of a broader team
• Support daily customer interactions, ensuring timely response to requests, accurate understanding of needs, and effective completion of ongoing tasks

E-Business Analyst

Art Director

• Concept, create and produce high-quality work relevant to the brand
• Direct and motivate creative teams
• Work across internal creative and account service teams
• Generate campaigns on-strategy for the brand
• Concept and write for various advertising touchpoints

Creative Director, Copywriter

• Function as manager on duty, driving sales by maximizing overall store productivity and building customer relationships.
• Cultivate personalized coffee experiences by using storytelling to share knowledge of coffee and sustainability practices.
• Act to influence and inspire a team to drive sales and service performance through coaching and training.
• Ensure store standards are maintained; cleanliness, visual merchandising, and operational tasks.
• Actively seek and provide feedback, build strong relationships with colleagues, and thrive in a collaborative team setting.

Inside Sales Representative

Retail Sales Associate

Boutique Sales Assistant

Senior Sales Representative

Inventory Control Specialist

Sales Specialist

Quality System Analyst

Key Account Manager

Key Account Manager

Especialista Shopper Marketing – Autoservicios

Manager, Strategic Revenue Management – Enhancers

Logistics Coordinator

E-Business Analyst

Creative Director, Copywriter

Retail Sales Supervisor