Customer Service Representative

Nestle

Customer Service Representative at Nestlé Canada handling inbound client calls and ensuring exceptional service. Focused on order processing, problem-solving, and effective communication.

Posted 6/8/2026contractRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$58,000 per yearWebsite

About the role

Key responsibilities & impact

Handle all incoming calls in a timely, efficient and professional manner according to Call Quality Guidelines
Processing all orders received by phone, fax, or email according to order entry procedures with attention to accuracy and timelines
Ensure Call Quality consistency with every customer contact according to established call quality behaviors
Handle all inquiries requiring investigation, troubleshooting, and problem solving efficiently and professionally to provide resolution within 24 hours
Communicate all pertinent client and situation information to colleagues to ensure everyone has all the current updates and information pertaining to a particular client situation
Participate in all product training sessions including but not limited to attending webinars and seminars as required
Increase education and awareness of products and educational services by pro-actively promoting featured products, special promotions, and educational services
Ensure cross-selling and upselling at every opportunity according to individual and team goals
Conduct outbound calls as required to ensure effective communication with client regarding issues and inquiries, as well as backorder updates, promotions, and special projects
Interact and communicate with all other departments to ensure all clients’ needs are not just met, but are exceeded.
Provide assistance to team-mates and colleagues as required

Requirements

What you’ll need

High School Graduate or equivalent
Customer Service Skills
Organization and Prioritization
Problem Solving Skills
Communication Skills
Computer literacy

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer service skillsorganizationprioritizationproblem solving skillscommunication skills

Certifications

High School Graduate or equivalent