NEP Group, Inc.

Solutions Engineer

• Partner closely with the VP to develop technical solution designs based on high-level client requirements and business objectives.
• Create and maintain reference architectures, reusable templates, and design blueprints to support global delivery consistency.
• Support the VP in preparing technical contributions for RFIs, RFPs, and internal documentation packages.
• Participate in internal pre-sales planning and technical discovery activities by providing input to the VP on scalable approaches, risks, and technology considerations.
• Help translate high-level business needs into clear, actionable architecture recommendations for internal teams.
• Document integration approaches and interface requirements for use by internal engineering and implementation teams.
• Contribute to internal post-project reviews to support continual refinement of solution design processes.

Solutions Architect

Payroll

• Process multi-country payrolls for the U.S., Canada, and the U.K.
• Administer time and attendance and maintain employee records within ADP Workforce Now (HRIS).
• Ensure compliance with payroll, tax, wage, and employment regulations.
• Process payroll imports, garnishments, tax documents, unemployment notices, and payroll adjustments.
• Prepare payroll reports, journal entries, and month-end payroll support documentation.
• Support onboarding by processing new hire documentation.
• Administer the Corporate Credit Card Program and Concur Expense Management.
• Respond to employee payroll and HR inquiries with professionalism and accuracy.
• Assist with HR reporting, office administration, and other HR initiatives as needed.

Payroll Specialist

Manager

• Supervise staff and monitor the day-to-day of the Field Shop Department
• Promote and embrace the Ruffner One Team culture between all divisions operating within Ruffner the field shop
• Fill equipment needs for Clients by supervising and delegating activities of Tech Ops Personnel
• Implement new processes and procedures as directed by the VP Engineering & Ops. / Ruffner Field Shop
• Manage and provide leadership and direction for the Inventory Control Coordinator position
• Maintain Quality Control of inbound rentals and systems to ensure all equipment is returned and accounted for
• Oversee all outbound dry hire rentals and systems to ensure all orders are accurate, contracted, and delivered per clients expectations
• Assist with the coordination and management of all inbound and outbound shipping of equipment and fly packs for all Bexel projects and NEP divisions
• Mentor current and future Tech Ops personnel.

Field Shop Manager

General

• Coordinate with outside vendors to maintain the PMs/Repairs to the Mobile Units.
• Coordinate with the tractor leasing companies to maintain the required PMs/Campaigns/Repairs.
• Work with other Maintenance coordinators to coordinate any maintenance (scheduled or unscheduled) based on priority.
• Communicate any Mobile Unit repairs needed to the Fleet Managers, Fleet Director, and Operations Coordinators.
• Communicate with Fleet department and Mobile Unit Drivers all necessary changes with fleet equipment.
• Perform daily yard checks and enter appropriate data into Microsoft Teams as well as communicate with engineering and operations to ensure proper placement of mobile units within the compound.
• Coordinate all truck movement within the compound and to outside vendor locations.
• All trailer PM/Inspections and weight slips will be monitored and entered in the appropriate spreadsheets.
• Assist Fleet Managers with maintaining and updating the equipment and specifications spreadsheet for Mobile Units and tractors, ensuring it is current and posted on Microsoft Teams.
• Serve in a 24/7 on-call capacity for fleet-related emergencies, ensuring rapid response and coordination of resolution efforts.

Fleet Maintenance Coordinator

Support Engineer

• Provide 24/7 technical support for NEP mobile units, studios, fly packs and other broadcast systems
• Collaborate with cross-functional teams to design, support and implement SMPTE-2110 and production systems in line w/ NEP engineering standards and best practices.
• Assist on-site engineering teams with troubleshooting IP video related and network related issues as it relates to router control system, video switchers, audio gear, intercoms, EVS networks, and other networked broadcast gear
• Assist on-site engineering teams with show support as needed, this includes, but is not limited to configuring and troubleshooting equipment, building and modifying router layouts, integrating third party and client provided gear
• Travel, as needed, to shows and large events to provide on-site engineering support.
• Interfacing with internal and external vendors to provide detailed reports and reproduction steps of software bugs and issues. This would include gathering data, interpreting the data sets and presenting the findings in a clear and concise manner to facilitate issue resolution.
• Participate in continuous learning and education to remain current on best practices and help train other broadcast engineers in IP video best practices and troubleshooting methodologies.

IP Support Engineer

Operations

• Lead and optimize commercial operations across the US Media Services business, driving operational excellence, revenue growth, profitability, and scalability.
• Oversee Revenue Operations, including CRM administration, pipeline governance, forecasting, reporting, analytics, sales enablement, and commercial systems.
• Build and continuously improve commercial processes, governance, and infrastructure that enhance sales effectiveness, operational efficiency, and pipeline visibility.
• Drive CRM adoption, data integrity, forecasting accuracy, and commercial discipline across the organization.
• Lead the Internal Approval (IA) process from opportunity through contract execution, ensuring effective cross-functional collaboration and governance.
• Oversee operational support for commercial deals, investment analysis, contract approvals, and enterprise RFP responses.
• Define, monitor, and communicate key commercial KPIs and performance metrics to support data-driven decision-making and business performance.
• Partner with Commercial, Finance, and Operations leaders to optimize pricing strategies, improve profitability, and strengthen competitive positioning.
• Lead growth marketing, account management, and sales support functions to drive pipeline development, customer retention, and account growth.
• Develop and lead a high-performing commercial operations team while aligning regional processes and initiatives with global commercial operations standards and best practices.

Vice President, US Commercial Operations

Client Services Representative

• Drive client success, coordinate cross-functional teams, oversee onboarding and service delivery, manage account health, and help ensure seamless experiences for some of the world's largest streamers, sports leagues, and media organizations.
• Lead day-to-day relationships with client operations leaders, production stakeholders, and technical/finance/procurement contacts.
• Partner across NEP's Sales, Operations, Engineering, Production Services, and regional teams to support assigned accounts.
• Drive client onboarding, account planning, and service delivery visibility.
• Create and maintain account plans, stakeholder maps, escalation paths and renewal timelines.
• Manage issue resolution, client communications, and service quality initiatives.
• Serve as the voice of the client internally.
• Support renewals, growth opportunities, and long-term account success.

Senior Manager, Client Services

• Lead day-to-day relationships with client operations leaders, production stakeholders, and technical/finance/procurement contacts.
• Partner across NEP's Sales, Operations, Engineering, Production Services, and regional teams to support assigned accounts.
• Drive client onboarding, account planning, and service delivery visibility.
• Create and maintain account plans, stakeholder maps, escalation paths and renewal timelines.
• Manage issue resolution, client communications, and service quality initiatives.
• Serve as the voice of the client internally.
• Support renewals, growth opportunities, and long-term account success.

• Assist with maintaining data integrity, supporting system enhancements, participating in quality assurance testing, and developing reports and dashboards that provide actionable business insights
• Support the day-to-day administration and maintenance of sales tools, including Salesforce CRM and CPQ platforms
• Perform regular data audits, identify inconsistencies, and execute data clean-up activities to ensure data accuracy and integrity
• Participate in quality assurance (QA) testing to validate system updates and enhancements prior to deployment
• Create, maintain, and enhance reports and dashboards that provide visibility into sales performance and key business metrics
• Collaborate with internal stakeholders to troubleshoot and resolve system-related issues
• Continuously expand knowledge of business processes, systems, and tools to support evolving operational needs
• Assist with additional projects and responsibilities as assigned

NEP Group, Inc.

Solutions Architect

Payroll Specialist

Solutions Architect

Solutions Architect

Field Shop Manager

Fleet Maintenance Coordinator

IP Support Engineer

Vice President, US Commercial Operations

Senior Manager, Client Services

Senior Manager, Client Services

Global Commercial Operations Support

Global Commercial Operations Support