NEP Group, Inc.

Operations

• Assist with maintaining data integrity, supporting system enhancements, participating in quality assurance testing, and developing reports and dashboards that provide actionable business insights
• Support the day-to-day administration and maintenance of sales tools, including Salesforce CRM and CPQ platforms
• Perform regular data audits, identify inconsistencies, and execute data clean-up activities to ensure data accuracy and integrity
• Participate in quality assurance (QA) testing to validate system updates and enhancements prior to deployment
• Create, maintain, and enhance reports and dashboards that provide visibility into sales performance and key business metrics
• Collaborate with internal stakeholders to troubleshoot and resolve system-related issues
• Continuously expand knowledge of business processes, systems, and tools to support evolving operational needs
• Assist with additional projects and responsibilities as assigned

Global Commercial Operations Support

• Coordinate scheduled/contracted client events for mobile television units and/or centralized production facilities for TV events.
• Arrange staffing, enter appropriate scheduling information into scheduling software and coordinate all travel logistics for mobile unit staff and centralized production facilities for each event/project.
• Communicate schedules and job information to appropriate personnel in a timely manner.
• Prepare production book with all job-related information on a per job basis and enter appropriate data into software program.
• Acquire appropriate documentation for shows outside of the US (carnets, permits, passports, etc.).
• Review event contracts for equipment needs and works closely with Mobile Unit Coordinators to arrange and fill client and mobile unit equipment requirements.
• Assess what equipment is available through NEP shop inventory and what will need to be rented from an approved external vendor.
• Approve engineers and drivers timesheets, paid time off requests and expense reports.
• Manage and review field staff utilization days through scheduling software to ensure required workdays are met on annual basis.
• Compile documentation and assist with billing invoices for each event in a timely manner.
• Assist other Operations Coordinators with equipment, logistics, billing, etc. if shows are scheduled with other mobile units and/or in tandem with centralized production facilities.
• Collect and review tech reports from each show, track missing & damaged equipment, coordinate shipping and follow up with maintenance needs.
• Attend regularly scheduled Operations meetings and other appropriate meetings as required.
• Function as a Project Coordinator when needed on multi-truck/client large scale events (i.e., NBA All-Star, Superbowl, Masters, etc.)
• Work closely with the Account Managers to receive the sales contract, equipment needs and to reconcile any billing changes.
• Travel as needed to visit with the client and/or mobile unit staff to ensure client and employee satisfaction.

Operations Coordinator

Network Engineer

• Maintain and support a multi-location LAN/WAN and converged network environment, meeting high availability and uptime standards
• Manage global network administration, including configuration, maintenance, security, and telecom implementations
• Partner with global broadcast teams to understand their environments and ensure seamless connectivity to the corporate network
• Design and evolve network architecture, including LAN/WAN, wireless, data center networking, security, and remote access (VPN / ZTNA)
• Support network and voice integrations related to acquisitions and business expansion
• Plan, test, and implement network upgrades and enhancements in collaboration with vendors
• Maintain network security controls, access policies, and technical documentation
• Collaborate with IT teams across the globe to integrate and manage shared network environments
• Provide third-tier technical support for complex network issues
• Participate in on-call support rotations, with occasional travel to NEP locations as needed

Senior Network Engineer

Engineer

• Manage and monitor the mobile unit broadcast engineering operations at remote events.
• Perform preventative maintenance and troubleshooting while assisting/executing changes and engineering updates on the mobile unit.
• Perform regular cleaning and inventory checks for the mobile unit.
• Track and report on equipment and system repair and maintenance status.
• Support the activities of crew members related to the operation of the mobile unit.
• Follow through on repairs, inventory needs, and updates.
• Provide on-site client service and technical support.
• Maintain and file the proper expense reports and technical reports on a per show or designated basis.

Engineer in Charge

Accounts Payable

• Encode, match, and process invoices on a daily basis
• Reconcile vendor statements to internal records on a regular basis
• Resolve differences and adjust internal records if necessary
• Comply with federal, state, and company policies, procedures, and regulations
• Research and rectify outstanding balances on accounts
• Ensure invoices are processed and reconciled timely for monthly closing
• Assist with audit support as it relates to accounts payable processes
• Obtain W9 documents from NEP vendors and ensure ongoing compliance for end of year auditing
• Perform other duties as needed by the Accounts Payable Supervisor or finance department

Accounts Payable Specialist

Network Operations

• Vigilantly protect live streams by simulating the experience of a viewer and constantly checking for proper audio, video, closed captioning and picture quality
• Switch the contribution feeds for a game in various languages (on MCR count)
• Monitor commercial playout and modify playlists as needed
• Monitor for system failures or quality issues and execute manual failovers if needed
• Follow along with feed check-in to confirm end to end signal
• Setup and testing of systems with clients prior to becoming a live air event on day of air
• Monitors games and escalate any issues to Supervisor on shift
• Monitor and maintain the continuity and availability of live broadcast
• Count in and out of Studio & Truck segments and commercial breaks
• With the guidance of the Supervisor and Engineers, work as a team to promptly recover from any on-air discrepancies
• Troubleshoot technical issues and escalate to Engineer-in-Charge or providers
• Report and document technical issues including logging of on-air discrepancies
• Operate all broadcast equipment and technology within assigned operating areas
• Proactively engage with Supervisor to develop expertise and learn new skills

Network Operations Center Technician – Broadcast

Financial Planning and Analysis

• Partner with the President of Connected Solutions to provide insight, challenge, and decision support
• Lead business cases for strategic initiatives, customer opportunities, and global expansion
• Drive investment appraisal, scenario modelling, and risk/return analysis
• Own planning, forecasting, and performance reporting across the business
• Support entry into new markets with territory-level financial modeling
• Collaborate across sales, engineering, and leadership to strengthen decision-making
• Establish operating cadence, governance, and execution across key initiatives

Global Commercial Operations Support

Global Commercial Operations Support

Operations Coordinator

Senior Network Engineer

Engineer in Charge

Accounts Payable Specialist

Network Operations Center Technician – Broadcast

Commercial Finance Director