Senior Manager, Client Services

NEP Group, Inc.

Senior Manager overseeing client success and account management in connected production. Driving strategic initiatives for Global Connected Solutions clients in media and entertainment.

Posted 6/20/2026full-timeFort Lauderdale • Florida • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Drive client success, coordinate cross-functional teams, oversee onboarding and service delivery, manage account health, and help ensure seamless experiences for some of the world's largest streamers, sports leagues, and media organizations.
Lead day-to-day relationships with client operations leaders, production stakeholders, and technical/finance/procurement contacts.
Partner across NEP's Sales, Operations, Engineering, Production Services, and regional teams to support assigned accounts.
Drive client onboarding, account planning, and service delivery visibility.
Create and maintain account plans, stakeholder maps, escalation paths and renewal timelines.
Manage issue resolution, client communications, and service quality initiatives.
Serve as the voice of the client internally.
Support renewals, growth opportunities, and long-term account success.

Requirements

What you’ll need

7+ years in client services, account management, customer success, technical account management, broadcast operations, or related fields
Experience supporting complex media, technology, sports, entertainment, or managed services clients
Strong stakeholder management, communication, and organizational skills
Ability to navigate technical and operational discussions while coordinating cross-functional teams
Experience with Salesforce, account planning, client reporting, contract records, forecast inputs, or related commercial systems preferred.
Experience coordinating complex accounts that span multiple facilities, business units, technical teams, or service lines.
Experience partnering with Sales on renewals, upsell identification, client intelligence, and long-term account planning preferred.
Ability to travel approximately 25%, including client meetings, facility visits and industry events.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account NEP Group, Inc. Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1986 📱 Media 💰 Private Equity Round on 2016-06 Media
Broadcasting
Entertainment NEP Group, Inc. is a global media technology company that specializes in providing end-to-end production solutions for live events, television, and virtual productions. With a fleet of over 200 mobile production units and 83 studios worldwide, NEP Group offers a wide range of services including studio production, live event broadcasting, video rigging, augmented and virtual reality experiences, and comprehensive post-production services. The company delivers innovative technology and creative services, enabling clients to capture, manage, and showcase their content across various platforms. Senior Manager, Client Services 🔥 5 hours ago 🏢 Fort Lauderdale – Onsite ⏰ Full Time 🟠 Senior 📁 Client Services Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Drive client success, coordinate cross-functional teams, oversee onboarding and service delivery, manage account health, and help ensure seamless experiences for some of the world's largest streamers, sports leagues, and media organizations.
Lead day-to-day relationships with client operations leaders, production stakeholders, and technical/finance/procurement contacts.
Partner across NEP's Sales, Operations, Engineering, Production Services, and regional teams to support assigned accounts.
Drive client onboarding, account planning, and service delivery visibility.
Create and maintain account plans, stakeholder maps, escalation paths and renewal timelines.
Manage issue resolution, client communications, and service quality initiatives.
Serve as the voice of the client internally.
Support renewals, growth opportunities, and long-term account success. 🎯 Requirements
7+ years in client services, account management, customer success, technical account management, broadcast operations, or related fields
Experience supporting complex media, technology, sports, entertainment, or managed services clients
Strong stakeholder management, communication, and organizational skills
Ability to navigate technical and operational discussions while coordinating cross-functional teams
Experience with Salesforce, account planning, client reporting, contract records, forecast inputs, or related commercial systems preferred.
Experience coordinating complex accounts that span multiple facilities, business units, technical teams, or service lines.
Experience partnering with Sales on renewals, upsell identification, client intelligence, and long-term account planning preferred.
Ability to travel approximately 25%, including client meetings, facility visits and industry events. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

client servicesaccount managementcustomer successtechnical account managementbroadcast operationsaccount planningclient reportingcontract recordsforecast inputs

Soft Skills

stakeholder managementcommunicationorganizational skillsissue resolutionclient communications