IP Support Engineer

NEP Group, Inc.

IP Support Engineer providing 24/7 technical support for NEP mobile units and studios. Collaborating with teams for implementing engineering standards in broadcast systems.

Posted 6/20/2026full-timePittsburgh • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

JavaScriptLinuxPythonSwitchingTCP/IP

About the role

Key responsibilities & impact

Provide 24/7 technical support for NEP mobile units, studios, fly packs and other broadcast systems
Collaborate with cross-functional teams to design, support and implement SMPTE-2110 and production systems in line w/ NEP engineering standards and best practices.
Assist on-site engineering teams with troubleshooting IP video related and network related issues as it relates to router control system, video switchers, audio gear, intercoms, EVS networks, and other networked broadcast gear
Assist on-site engineering teams with show support as needed, this includes, but is not limited to configuring and troubleshooting equipment, building and modifying router layouts, integrating third party and client provided gear
Travel, as needed, to shows and large events to provide on-site engineering support.
Interfacing with internal and external vendors to provide detailed reports and reproduction steps of software bugs and issues. This would include gathering data, interpreting the data sets and presenting the findings in a clear and concise manner to facilitate issue resolution.
Participate in continuous learning and education to remain current on best practices and help train other broadcast engineers in IP video best practices and troubleshooting methodologies.

Requirements

What you’ll need

Technical or Associates degree in Computer Science or Electronics desired, however a combination of education and experience will be considered.
Cisco or Arista certification desired
In depth knowledge of layer 2 and 3 switching, TCP/IP protocols, and multicast protocols
Experience with JavaScript, Python, or other programming language is a plus
Prior experience with SMPTE-2110 and broadcast television industry preferred
Excellent communication, problem solving and analytical skills.
Demonstrates ability to multi-task several priorities and possess solid time management skills.
Technical support background
Must be willing and able to travel as necessary.
Linux and Windows proficient
Ability to learn and adapt to new technologies and solutions quickly
Ability to work shift work, including weekends, as required within the team to ensure operational support requirements are covered.
Ability to deliver superior service and build lasting relationships by demonstrating NEPs Core Values

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account NEP Group, Inc. Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1986 📱 Media 💰 Private Equity Round on 2016-06 Media
Broadcasting
Entertainment NEP Group, Inc. is a global media technology company that specializes in providing end-to-end production solutions for live events, television, and virtual productions. With a fleet of over 200 mobile production units and 83 studios worldwide, NEP Group offers a wide range of services including studio production, live event broadcasting, video rigging, augmented and virtual reality experiences, and comprehensive post-production services. The company delivers innovative technology and creative services, enabling clients to capture, manage, and showcase their content across various platforms. IP Support Engineer 🔥 5 hours ago 🏢 Pittsburgh – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer JavaScript Linux Python Switching TCP/IP Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide 24/7 technical support for NEP mobile units, studios, fly packs and other broadcast systems
Collaborate with cross-functional teams to design, support and implement SMPTE-2110 and production systems in line w/ NEP engineering standards and best practices.
Assist on-site engineering teams with troubleshooting IP video related and network related issues as it relates to router control system, video switchers, audio gear, intercoms, EVS networks, and other networked broadcast gear
Assist on-site engineering teams with show support as needed, this includes, but is not limited to configuring and troubleshooting equipment, building and modifying router layouts, integrating third party and client provided gear
Travel, as needed, to shows and large events to provide on-site engineering support.
Interfacing with internal and external vendors to provide detailed reports and reproduction steps of software bugs and issues. This would include gathering data, interpreting the data sets and presenting the findings in a clear and concise manner to facilitate issue resolution.
Participate in continuous learning and education to remain current on best practices and help train other broadcast engineers in IP video best practices and troubleshooting methodologies. 🎯 Requirements
Technical or Associates degree in Computer Science or Electronics desired, however a combination of education and experience will be considered.
Cisco or Arista certification desired
In depth knowledge of layer 2 and 3 switching, TCP/IP protocols, and multicast protocols
Experience with JavaScript, Python, or other programming language is a plus
Prior experience with SMPTE-2110 and broadcast television industry preferred
Excellent communication, problem solving and analytical skills.
Demonstrates ability to multi-task several priorities and possess solid time management skills.
Technical support background
Must be willing and able to travel as necessary.
Linux and Windows proficient
Ability to learn and adapt to new technologies and solutions quickly
Ability to work shift work, including weekends, as required within the team to ensure operational support requirements are covered.
Ability to deliver superior service and build lasting relationships by demonstrating NEPs Core Values Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

SMPTE-2110layer 2 switchinglayer 3 switchingTCP/IP protocolsmulticast protocolsJavaScriptPythonLinuxWindowstechnical support

Soft Skills

communicationproblem solvinganalytical skillsmulti-taskingtime managementadaptabilitycustomer servicerelationship building

Certifications

Cisco certificationArista certificationTechnical degree in Computer ScienceTechnical degree in Electronics