NEC Software Solutions

Scrum Master

• Coach teams and leaders to embed Agile values, principles, and ways of working in day-to-day delivery and decision-making.
• Enable teams to run their own events including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives.
• Facilitate high-performing, self-managing teams by fostering psychological safety, collaboration, accountability, and continuous improvement.
• Identify team dynamics, systemic impediments, and organisational constraints, coaching others to address root causes effectively to enable self-managing teams.
• Analyse systems of work and promote a culture of continuous improvement by helping the team and organisation identify areas for enhancement.
• To collaborate with teams to establish methods to manage product backlogs which align with product and business goals.
• Foster open communication and collaboration between team members, product owners, and stakeholders.
• Educate team members and stakeholders on Agile principles and processes, ensuring a shared understanding of Agile values.
• Monitor and report on team progress, metrics, and key performance indicators (KPIs) to management and stakeholders and to also establish an evidence based, data approach to provide insights for team improvement
• Actively seek opportunities to expand Agile and Scrum knowledge and promote Agile best practices within the organisation.
• To be responsible for the line management of Scrum Masters, Business Analysts and Product Owners in your team and to formulate personal development plans to ensure a structured career progression.
• Document scrum processes and ways of working and ensure that such documentation is kept up to date and relevant.
• Establish a community of practice(s) to encourage knowledge sharing and problem solving across teams.
• Support leadership to create a framework for product development to flourish across digital studio, encompassing Product Management, software engineering and User Centred Design.
• Use a range of coaching techniques, facilitation methods, and feedback models to unlock team and organisational performance
• Adapt a coaching and mentoring style to suit different levels of Agile maturity, team contexts, and leadership needs.
• Influence leaders and stakeholders at all levels to enable cultural change, agility, and outcome-focused delivery.
• Promote a learning culture through experimentation, reflective practice, and evidence-based improvement.

Senior Scrum Master

Account Executive

• Establish productive, professional relationships with key personal within the Met Police, up to and including the Commissioner and his team.
• Build productive relationships with NEC team members in sales support and service lines to construct excellent solutions for customer problems.
• Manage the commercial and contractual relationship within the account, negotiating terms, and leading on procurement processes.
• Position NEC as a trusted strategic partner and first port of call for the customer.
• Identify opportunities, manage pipeline, and be accountable for revenue achievement within the account.
• Drive proactive sales efforts to ensure that quota levels for both new and renewal business are met.
• Fully accountable for delivery of all revenue streams within the Met Police account.
• Identify customer needs, define programme deliverables, and coordinate works to ensure adequate resources are in place.
• Take full financial ownership for the account, working with NEC colleagues to manage all resources and costs associated with the account.
• Management and resolution of any issues that arise during the delivery of services, whilst identifying related issues outside scope of works for which NEC could be positioned to assist.
• Understanding the customers pain points and seeking a swift solution from stakeholders with the NECSWS business

Account Director – Public Safety

Pre-sales Engineer

• Shape the best approach and proposed use of the NEC Housing platform, which will differ for each client, based on their business requirements and wider process / organisation architecture
• Plan and manage demonstrations of the NEC Housing platform to prospects and current clients, who are looking to expand or change the way they work, ensuring you understand what they want to achieve and can illustrate this in the best possible way.
• Liaise with the sales team to ensure good understanding of the client and provide pre and post demonstration engagement.
• Assist with the production of bid responses, working with colleagues across the NEC business as required to ensure an accurate and professional response.
• Keep abreast of changes in NEC Housing including new functionality, technical and pre-requisite considerations through research and self-sufficient training.
• Configure and maintain a demonstration version of the NEC Housing platform, in line with the latest features and required business outcomes.
• Research and understand the client organisation, the engaging audience to ensure sessions are relevant and appropriate.
• Act as a subject matter expert for platform queries from our sales colleagues.
• Liaise with Product Managers to provide feedback from clients or other relevant sources.

Housing Presales Consultant

Product Manager

• Define and maintain product strategy aligned to pillar and organisational objectives
• Develop, own, and communicate the product roadmap and other standard collateral to ensure all customer facing teams deliver consistent and accurate messaging, effectively communicating our value propositions in language that resonates with customers.
• Ensure alignment between customer needs, market trends, and technical capabilities
• Translate strategy into well-defined and commercially sound product backlogs and requirements
• Ensure that products maximise revenue opportunities in terms of modularity – ensuring we can deploy at a range of price points and up-sell additional capabilities over time
• Developing marketing strategies in collaboration with the Public Safety marketing team
• Working closely with engineering teams to deliver high-quality software solutions
• Prioritise features and enhancements based on value, risk, and opportunity
• Support successful product launches and releases
• Proactively manage the Product Lifecycle, communicating it regularly to the company and customers
• Understand technology and keep abreast with the latest technology
• Research competitors, relevant products, market trends and regularly update the product strategy to meet the best commercial outcome
• Engage regularly with customers to understand needs, challenges, and behaviours
• Gather and analyse feedback of usage data and market trends
• Translate insights into product improvements and innovation opportunities
• Build relationships with NECSWS colleagues to ensure that, where appropriate, our products are capable of being joined up at both business process and technological levels, supporting teams to articulate our product expertise and our value propositions
• Monitor product performance using defined KPIs

Analytics Engineer

• Developing and enhancing Dynamics 365 using Power Apps, configuration and JavaScript
• Supporting opportunity, account, product and sales process functionality
• Improving user experience and ensuring CRM capabilities align to agreed sales processes
• Designing, building and optimising Power Automate workflows
• Reducing manual processes such as: Account and opportunity creation, Renewals and contract extensions, Data cleansing and approvals
• Supporting integrations across CRM, SharePoint and ETL tools
• Supporting acquisitions, data migrations and onboarding into core sales platforms
• Maintaining and improving product catalogue, pricing structures and sales templates
• Ensuring clean, auditable data structures that support downstream reporting and analytics
• Supporting SAP audit, commissions and financial reporting processes
• Ensuring CRM data feeds meet requirements for forecasting, planning and finance teams
• Providing second-line support for system issues and defects
• Proactively improving system stability, performance and resilience
• Supporting user adoption through fixes, enhancements and process improvements

Data & Analytics Developer – CRM, Power Platform

Backend Engineer

• Design and deliver secure network and security solutions
• Lead engineers and provide technical direction and mentorship
• Collaborate with stakeholders to plan and deliver projects
• Manage incidents, SLAs, monitoring, and infrastructure maintenance
• Support Cisco, Palo Alto, and enterprise network platforms
• Configure and implement network security patches and upgrades across devices
• Lead and guide a team of network engineers ensuring high standard delivery
• Work closely with Project Managers and stakeholders to scope and deliver solutions
• Maintain professional engagement with customers ensuring clear communication

Lead Technical Architect – Networks

System Administrator

• Provide responsive customer support via phone, email, and other channels.
• Manage and maintain strong relationships with assigned customer accounts.
• Accurately record all customer interactions, investigations, and resolutions.
• Monitor system dashboards and security alerts, taking prompt action when needed.
• Recreate and troubleshoot reported issues using internal guides and best practices.
• Collaborate with internal teams to resolve complex technical problems.
• Assist with application roll-outs and updates to ensure smooth implementation.
• Identify and resolve system errors to maintain optimal performance.
• Support configuration change projects and ensure accurate implementation.
• Apply release scripts and perform testing to validate configuration changes.
• Complete routine administrative tasks to support daily operations.
• Manage communications through shared mailboxes efficiently.
• Maintain up-to-date technical and procedural documentation.
• Provide out-of-hours support when required to ensure service continuity.

• Liaison and communication with customers (and prospective customers) in respect of your products
• Producing a roadmap for your products
• Understanding the needs of users and wants of the customers for your products so that you can champion them during the delivery phases
• Working across all areas associated with these products: business analysis, development, testing, support, technical authors, and pre-sales
• Establish and document the detailed business requirements and/or user journeys for each deliverable
• Specify market requirements for current and future products by conducting user research supported by on-going visits to customers and potential customers
• Assist in the setting of your product and service roadmaps and ensure that development priorities align to NEC commercial opportunity, customer needs and other market drivers
• Act as the ‘product champion’ to relevant teams ensuring that they continue to focus on the delivery of product solutions that meet the needs of the marketplace
• Undertake day to day management and administrative tasks
• Provide support to sales via up-to-date product content, undertaking internal briefings and supporting responses to tenders
• Provide regular product updates to support business strategy and decisions
• Provide a point of contact for internal teams and customers for product enquires
• Write guides and other documentation for internal and external audiences

Senior Scrum Master

Account Director – Public Safety

Housing Presales Consultant

Product Manager

Data & Analytics Developer – CRM, Power Platform

Lead Technical Architect – Networks

System Administrator

Product Manager – Local Government, Benefits & Integration

System Administrator