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Real-World Evidence (RWE) Specialist – Healthcare Registries
NEC Software SolutionsRWE Specialist supporting healthcare organisations using NEC’s registry SaaS platform for evidence, analytics and clinical outcomes. Managing onboarding, adoption, training, client relationships and commercial RWE support.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer onboarding and implementation support, with a strong focus on real-world evidence (RWE) methodologies and data governance. Capable of building trusted relationships and driving customer adoption to ensure measurable value from software solutions.
Highest-signal resume keywords
Customer OnboardingReal-World Evidence (RWE)Data GovernanceStakeholder EngagementAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success PlansImplementation SupportClinical Outcomes AnalysisSaaS ExperienceRegistry Data UtilizationInformation Security ComplianceData AnalysisPresentation SkillsTraining DeliveryKnowledge Sharing
Soft Skills
Strong CommunicationRelationship BuildingCreative Problem-SolvingCollaborationAbility to Work Independently
Certifications & Qualifications
Right to Work in the UKDBS Check (if required)
Industry Keywords
Healthcare TechnologyLife SciencesMedTech AnalyticsCustomer AdoptionQuality Improvement
About the role
Key responsibilities & impact- Own customer onboarding and implementation support for new RWE customers
- Develop Customer Success Plans for assigned accounts
- Build trusted relationships with registry teams, clinicians, researchers and commercial customers
- Conduct regular customer review meetings
- Monitor customer adoption and identify opportunities to increase utilisation
- Deliver customer training sessions and webinars
- Ensure customers realise measurable value from NEC solutions
- Act as first point of escalation for customer issues relating to RWE capability and best practice
- Capture customer feedback and work with Product Management to improve the platform
- Provide practical guidance on RWE methodologies and registry best practice
- Support customers in using registry data for research, quality improvement and evidence generation
- Ensure client activities align with information governance, GDPR and data-handling standards
- Maintain awareness of developments in the RWE landscape
- Produce educational material and best-practice guidance
- Deliver internal knowledge-sharing sessions
- Support Sales with customer presentations and demonstrations
- Contribute to bids, tenders and proposals
- Assist in developing customer case studies and success stories
- Provide RWE input into commercial discussions
- Support customer reference activities
- Collaborate with Product Management, Consultancy, Project Management, Marketing, Data Science and Development teams
Requirements
What you’ll need- Previous experience in a customer-facing, Account Management, or Implementation role within a SaaS or healthcare technology company
- Experience working with real-world data, registries, clinical outcomes, or life sciences/MedTech analytics
- Strong communication and stakeholder engagement skills with clinicians, data managers and IT specialists
- Understanding of data governance, information security and compliance frameworks relevant to health data
- Track record of driving customer adoption and measurable value from software products
- Strong analytical and problem-solving skills
- Excellent presentation and communication skills, working with minimal direction
- Excellent people and management skills for interacting with colleagues, customers and partner organisations
- Experience collaborating with multiple stakeholders
- Ability to work well under pressure with fixed deadlines
- Ability to work independently
- Strong creative problem-solving ability and subject matter expertise
- Ability to develop and maintain collaborative relationships with partners and stakeholders
- Ability to challenge conventional thinking and advocate for ideas
- Candidates must demonstrate a pre-existing right to work and travel within the UK
- Documentary evidence of UK right to work and travel is required
- Offers are subject to satisfactory vetting, references and occupational health checks
- A Disclosure and Barring Service (DBS) check may be required depending on the role
Benefits
Comp & perks- Above average pension scheme
- Private Medical Cover funded by NEC for Employees, with the option to add family members at an additional cost
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC, with the option to increase cover at an additional cost
- Group Pension Plan with employer contributions up to a maximum of 8.5%
- Flexible benefits to suit individual needs
- Free access to LinkedIn Learning with over 15,000 courses
- Equal opportunities and reasonable adjustments/accessibility support during recruitment or interviews