Navan

Implementation Specialist

• Deploy the GOS Sales Squad: Partner with Commercial VPs to institutionalize GO&S participation in late-stage sales pitches, embedding a specialized "Sales Squad" into marquee enterprise deals to turn our redefined Five-Star Care into a primary selling point.
• Build Strategic Alignment: Forge strong relationships and operational governance across global commercial leadership and Global Operations and Services to ensure a "CX-first" mindset across the sales cycle.
• Govern Scope Boundaries: Standardize and govern the macro-level expectations of global Sales teams, prospects, and implementation partners regarding our operational scope of services and tier definitions.
• Ruthlessly Simplify Tier Configurations: Partner with commercial pricing and marketing teams to collapse complex legacy service offerings into unified, high-impact packages that remove market confusion.
• Serve as Executive Liaison: Act as the primary operational partner and definitive source of truth for Sales and Commercial leadership during high-value pitches, RFPs, and global go-to-market rollouts.
• Optimize Time-to-Value (TTV): Drive structural process improvements and scale automated onboarding frameworks within Global Operations to compress the timeline from contract-signing to a client's first live booking.
• Champion the Pre-Sales CX Lens: Serve as the organizational pre-sales customer expert, maintaining a deep understanding of complex market needs, tier economics, and localized global implementation trends.
• Architect Data Strategies: Establish a standardized pre-sales data reporting suite (tracking TTV, launch velocity, and custom scoping drag) to drive data-backed commercial decisions.
• Synthesize Complex Insights: Leverage a deep understanding of data, intuition, and customer feedback to rapidly extract actionable information and proactively modify the pre-sales operational roadmap.
• Enable the Commercial Engine: Empower the Sales and Customer Success organizations with scaled enablement collateral and continuous updates so they can speak transparently, accurately, and effectively about our support ecosystem.
• Define Metrics for Success: Partner with global CX and Operations leadership to define, monitor, and scale key performance metrics for the pre-sales and implementation lifecycle.
• Ensure Day-1 Excellence: Recommend and implement process optimizations that guarantee newly onboarded clients successfully meet contractually established service level agreements (SLAs) from the moment they go live.
• Protect Operational Capacity: Leverage data to speak fearlessly and confidently about operational boundaries, guiding commercial leadership on high-risk custom scoping or premature tier selling.

Director, Client Experience – Pre-Sales Experience, Implementation

Consultant

• Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation.
• Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M
• Ability and willingness to service different client industry sectors across the wider business
• Demonstrate innovative thinking and provide a consultative approach
• To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service
• To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology
• Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team
• Pro-actively build meaningful and long-lasting relationships both internally and externally
• Always exceed client’s expectation
• Identify and implement opportunity to add value to each booking
• Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)
• Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences
• Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result
• Monitor all bookings for further saving opportunities up until completion of the trip
• Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience
• To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings
• Demonstrate proactive thinking when providing travel solutions
• Able to provide cost effective solutions across all aspects of travel
• To always comply with the client policies and guidelines
• Achieve SLAs for all accounts
• Regular interaction with overseas colleagues
• Apply Quality Control procedures and processes in line with company and GREC requirements.

Pro Consultant

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics

Business Travel Consultant, English

• Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email.
• Maintain extensive supplier, destination and system knowledge.
• Make quick and accurate analyses of customer needs, persona and level of urgency.
• Provide accurate information for hotel, flight, car and rail bookings, as required
• Support users with self-service of the Navan platform and app where possible.
• Respond to customers within SLA expectations and requirements.
• Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
• Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
• Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
• Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
• Adhere to attendance policy and complete all assigned training.
• Meet individual performance metrics in support of the organization and company business objectives.

Business Travel Consultant II

Recruitment

• Own the end-to-end recruitment process for sales roles; hunting, engaging, and closing “A players” (top 1% performers) who will drive our sales success.
• Partner hand-in-hand with Regional Managers, Regional VPs, and our CRO becoming an extension of the sales team and a trusted advisor on all things hiring.
• Design and execute creative sourcing strategies, using both classic methods and out-of-the-box approaches to build world-class talent pipelines.
• Relentlessly pursue the best candidates, never taking “no” for an answer, and skillfully position our opportunities to win over top performers.
• Manage multiple priorities with finesse, staying organized, detail-obsessed, and consistently delivering a standout candidate experience.
• Collaborate with interview teams to ensure a seamless, engaging, and highly selective interview process that reflects our high standards.
• Track metrics, learn quickly, and pivot as needed in our fast-evolving environment.

Sales Recruiter

Customer Success Manager

• Serve as the overall owner of the client relationship and migration journey
• Drive client migrations from legacy technology to the Navan platform
• Drive product adoption and compliance through consultative advice
• Develop trusted advisor relationships with executive stakeholders
• Conduct health checks and reviews to assess customer satisfaction
• Act as the 'Voice of the Customer' for internal teams
• Maintain a deep understanding of Navan product and value proposition
• Collaborate with Product and Engineering on enhancement requests

Operations

• Act as a trusted advisor to the SVP of Global Operations and Service, providing strategic counsel and operational support on critical business decisions and goals.
• Manage the Global Operations and Service SVP’s office, including prioritizing operational topics, preparing briefing materials, and coordinating high-level meetings.
• Manage weekly GO&S leadership staff meetings including, but not limited to, setting the agenda, providing insights and analysis to inform strategic conversations and tracking follow through to increase accountability
• Support key strategic initiatives including board materials, investor presentations, town hall presentations, leadership meetings, and annual planning
• Work cross-functionally with departmental leaders and stakeholders to kick-off, actionize, and provide support across key company initiatives
• Oversee our goal-setting process, working with our management team to set, align and track company goals
• Drive and lead critical strategic operational projects to deliver results

Director, Client Experience – Pre-Sales Experience, Implementation

Pro Consultant

Business Travel Consultant, English

Business Travel Consultant, English

Business Travel Consultant II

Sales Recruiter

Customer Success Manager

Chief of Staff, Global Operations – Services