Navan

Recruitment

• Own the end-to-end recruitment process for sales roles; hunting, engaging, and closing “A players” (top 1% performers) who will drive our sales success.
• Partner hand-in-hand with Regional Managers, Regional VPs, and our CRO becoming an extension of the sales team and a trusted advisor on all things hiring.
• Design and execute creative sourcing strategies, using both classic methods and out-of-the-box approaches to build world-class talent pipelines.
• Relentlessly pursue the best candidates, never taking “no” for an answer, and skillfully position our opportunities to win over top performers.
• Manage multiple priorities with finesse, staying organized, detail-obsessed, and consistently delivering a standout candidate experience.
• Collaborate with interview teams to ensure a seamless, engaging, and highly selective interview process that reflects our high standards.
• Track metrics, learn quickly, and pivot as needed in our fast-evolving environment.

Sales Recruiter

Customer Success Manager

• Serve as the overall owner of the client relationship and migration journey
• Drive client migrations from legacy technology to the Navan platform
• Drive product adoption and compliance through consultative advice
• Develop trusted advisor relationships with executive stakeholders
• Conduct health checks and reviews to assess customer satisfaction
• Act as the 'Voice of the Customer' for internal teams
• Maintain a deep understanding of Navan product and value proposition
• Collaborate with Product and Engineering on enhancement requests

Operations

• Act as a trusted advisor to the SVP of Global Operations and Service, providing strategic counsel and operational support on critical business decisions and goals.
• Manage the Global Operations and Service SVP’s office, including prioritizing operational topics, preparing briefing materials, and coordinating high-level meetings.
• Manage weekly GO&S leadership staff meetings including, but not limited to, setting the agenda, providing insights and analysis to inform strategic conversations and tracking follow through to increase accountability
• Support key strategic initiatives including board materials, investor presentations, town hall presentations, leadership meetings, and annual planning
• Work cross-functionally with departmental leaders and stakeholders to kick-off, actionize, and provide support across key company initiatives
• Oversee our goal-setting process, working with our management team to set, align and track company goals
• Drive and lead critical strategic operational projects to deliver results

Chief of Staff, Global Operations – Services

Marketing

• Supplier Engagement & Marketing (30%): Drive engagement and optimize how we showcase our partners.
• Partnership Optimization: Act as the primary architect for supplier engagement, organizing and broadcasting events such as educational lunch-and-learns, partner showcases, webinars, and FAM trips.
• Content Strategy: Manage and optimize supplier content within internal knowledge bases.
• Sponsorship Management: Execute marketing sponsorship agreements.
• RFP Execution (70%): Lead the end-to-end RFP process.
• Account Executive Functions: Perform technical lodging tasks such as rate loading, auditing, and parity checks.
• Operational Support: Manage shared lodging email aliases and slack channel.
• Revenue Growth: Directly manage a dedicated set of accounts.

Associate Lodging Manager – Marketing Specialist

Content Marketing Manager

• Create at the Speed of Tech: Partner with GO&S leadership to take high-level briefs and ghostwrite key messages, executing quickly and flawlessly with minimal oversight.
• Drive the Narrative: Develop and execute communication plans for change management initiatives, ensuring our colleagues easily understand and adapt to evolving processes and tools.
• Leverage Modern Tools & AI: Continuously explore, pilot, and master emerging technologies, including AI and video editing platforms, to create cutting-edge, impactful campaigns.
• Design Bespoke Content: Move beyond standard emails to create engaging video content, dynamic intranet pages, snappy newsletters, and hype-worthy Slack updates.
• Own the Channels: Proactively govern our key GO&S communication channels, keeping them relevant, highly organized, and engaging for a modern workforce.
• Collaborate & Connect: Build deep relationships across teams to truly understand incoming communication requests and translate them into stories that resonate globally.
• Measure & Pivot: Gather qualitative and quantitative data to see what content is landing, using those insights to constantly adapt and improve your approach.

Internal Content and Communications Manager

• Supply Partnership Marketing (30%): Drive engagement and optimize partner showcase
• Partnership Optimization: Organize events like educational lunch-and-learns, partner showcases, webinars, and FAM trips
• Content Strategy: Manage and optimize supplier content within internal knowledge bases
• Sponsorship Management: Execute marketing sponsorship agreements
• Internal Communications: Broadcast partnership updates and news
• Associate Lodging Manager (70%): Lead RFP process, monitor supplier responses, and resolve partner questions
• Account Executive Functions: Perform tasks such as rate loading, auditing, and parity checks
• Operational Support: Manage shared lodging email aliases and slack channel
• Revenue Growth: Identify opportunities to drive volume and increase revenue

Associate Lodging Manager, Marketing Specialist

Brand Designer

• Develop the Navan brand and maintain a cohesive visual identity, ensuring consistency across all marketing touchpoints
• Design and produce high-quality marketing materials, including digital assets, print collateral, social media graphics, and presentation decks
• Collaborate with cross-functional teams to ensure brand consistency and alignment with overall business goals
• Stay current with industry trends, design techniques, and emerging technologies to continuously improve the quality and effectiveness of our brand design
• Manage multiple projects simultaneously, ensuring deadlines are met and deliverables exceed expectations

Freelance Brand Designer

• Develop and maintain strong, multi-level client relationships across key stakeholder group
• Support achievement of company goals by expanding client engagement, driving member adoption, and generating leads for new business opportunities
• Develop and execute strategic travel cost management plans aligned with client and company objectives
• Continuously review opportunities and performance metrics with a focus on cost savings, value realization, and return on investment
• Drive client compliance, retention, and growth through proactive account management
• Manage and administer commercial models, ensuring clear understanding and effective application of contractual frameworks
• Design and implement client-focused solutions that address business needs and enhance service delivery
• Introduce innovative solutions and process improvements to drive operational efficiency
• Ensure service delivery is aligned with Service Level Agreements (SLAs) and broader business plans

Client Success Manager

• Build positive relationships and alignment across cross-functional teams and Customer Experience to ensure the Customer Experience is always top of mind
• Manage the expectations of Sales, CSM’s, sales-prospects and clients as it relates to our scope of services
• Serve as the liaison between Support and Customer Success, by regularly attending Sales and Customer Success meetings as the source of truth for the Support organization
• Create Operational improvements within Customer Experience to address Customer complaints and feedback regarding Support
• Serve as the Customer Experience customer expert, through an understanding of high value customer needs and expectations
• Standardize support data reporting used for client presentations, and regularly review data to ensure we are meeting customer expectations
• The ability to use intuition, customer input and your deep understanding data to rapidly review and extract actionable information
• Provide regular updates to the Sales and Customer Success organizations so they can speak more transparently and effectively with their Customers about the support we provide
• Work with Customer Experience Leadership to regularly review, update and share global metrics for success and supervise performance of those metrics
• Recommend process optimization that help to ensure we meet contractually established service level agreements for our customers
• Leverage data to speak confidently about Support concerns, as raised by Sales and Customer Success

Senior Client Success Manager

• Provide leadership and direction to an assigned team of Client Success Managers ensuring alignment with wider business strategies.
• Be accountable for client retention across your team’s portfolio, embedding a 100% client retention mindset and ensuring strategic, long-term partnerships.
• Act as the voice of the customer, ensuring key insights and feedback are shared across the business to drive service innovation and client success strategies.
• Inspire, coach, and develop your team, setting clear goals, performance metrics, and tracking success to ensure high standards of service and client engagement.
• Ensure Salesforce usage is maximised, enabling data-driven decision-making, pipeline tracking, and proactive client strategy development.
• Support CSM’s in navigating complex client relationships, contract negotiations, and identifying opportunities for growth.
• Promote a culture of collaboration, accountability, and continuous improvement, fostering an environment where the team thrives.
• Lead by example, demonstrating exceptional strategic thinking, commercial acumen, and client engagement.
• Lead, support and guide your team through the Migration from Reed & Mackay to Navan.
• Directly manage a portfolio of clients, serving as the primary strategic partner to ensure long-term success and growth.
• Develop and execute a tailored client strategy, ensuring alignment with business objectives and measurable success targets.
• Lead business reviews, contract renewals, and proactive engagement initiatives, ensuring maximum client satisfaction and retention.
• Stay ahead of industry trends, providing expert consultation and innovative solutions that reinforce Navan’s position as a trusted strategic partner.