Navan

Content Marketing Manager

• Partner with the learning content administrators to build and deliver New Hire curriculum with a focus on building efficiency in New Hire speed to competency, without compromising on quality. - Tailoring New Hire Training to the profile of our new hires ensuring maximum engagement during new colleagues' first impressions of Navan.
• In this role you will own the content build of the learning material, take part in deliveries as required and maintain our learning management system. Translating the global strategy to operational impact through the design and execution of learning and development content.
• Work with the wider learning development team create a content strategy and plan for onboarding new hires as well as pathways for existing colleagues.
• Ensure all learning initiatives are aligning with the Global Service and Operations learning environment and culture, allowing learners to build learning habits around content and styles of learning material.
• Ensure we have an up-to-date learning portfolio and that all the content is of good quality and work through a defined sign off process to ensure material is signed off by relevant stakeholders before publication.
• Work with the standards trainer to create a content format that standardises the way we build and deliver learning content globally, catering from regional variances and environmental conditions (e.g remote learning, hybrid learning and in office learning.
• Regularly connects with a wide range of stakeholders across all levels of the Global Operations and Service and wider Navan company managing relationships & influencing for successful completion of tasks and responsibilities.
• Is able to deliver training content which drives successful outcomes, catering to different learning needs, regional variants and environmental differences such as hybrid, remote and in office learning.
• Be an ambassador for feedback. Create and maintain feedback loops relating to training content and delivery, at all levels through the global operations and service organization. Ensure that feedback is encouraged, captured, championed and implemented where appropriate.
• Partner with internal and external stakeholders to stay ahead of changing landscapes in the travel industry - this could be working with our CAPS or Product team to build content based on product enhancements, regulation changes or sourcing strategies.
• Be the expert and build your knowledge and seek out continuous learning opportunities so that you become the expert across all things travel and Navan. Continue to develop your knowledge so that you are fully up to date with both travel industry standards and customer experience excellence.
• Working with our standards trainer, develop and implement a framework for learning and development success throughout our curriculum build. Build within consistent formats which enable the audience to take the maximum away from each learning experience.
• Complete and Maintain regular Learning Needs Analysis’ to assess the needs of the organization and work with Global Operations and Service leadership to implement required learning based on styles, learning gaps and region.
• Is able to deliver training content which drives successful outcomes, catering to different learning needs, regional variants and environmental differences such as hybrid, remote and in office learning.

Global Learning Content and Delivery Specialist

Account Executive

• Establish and develop a strategy for identifying and closing net new sales opportunities
• Prospect into targeted strategic accounts within designated territory
• Leverage sales methodologies to execute on deal strategies
• Develop and implement in-territory or vertically-focused field marketing campaigns
• Present and sell directly to C-level executives within but not limited to HR, Legal, Finance, Procurement and Travel Management
• Collaborate and lead successful execution of sales activities through contract negotiation and signed contracts with internal and external teams
• Manage all sales activity and monthly forecasting of revenue in Salesforce

Senior Enterprise Account Executive, DACH

Customer Support

• Define and Execute Global Strategy: Redefine the vision and strategy for a world class Global Operations and Service (GO&S) organization, leading large-scale transformation initiatives to deliver exceptional and seamless customer experiences across every channel
• Pioneer Tech and AI Deployment: Own the deployment of Generative AI and automation technologies to accelerate problem resolution, deliver proactive support, and achieve step-change improvements in service quality and velocity
• End-to-End Operational Ownership: Oversee all service operations - from front-line travel agents to back-office reconciliation - while establishing robust capacity planning, budgeting, and performance on key metrics (CSAT, NPS, SLA)
• Drive Strategic Alignment: Foster a unified, customer-centric operating model by securing strategic alignment across key executive functions: Product, Engineering, Sales, and Customer Success
• Build an Award-Winning Team: Cultivate a high-performing global team and champion a “customer first, always” mindset to elevate Navan’s support into an award-winning, best-in-class organization

SVP, Global Customer Service and Operations

Global Learning Content – Delivery Specialist

Operations

• Lead operational efforts to configure and maintain new points of sale across Sabre and Amadeus GDS systems
• Create and execute test plans to validate configuration requirements
• Manage GDS security settings, including PCC/OID bridging and agent permissions
• Serve as the first point of contact for GDS partners and internal teams

Travel Operations Analyst – Configurations

Consultant

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics

Global Learning Content and Delivery Specialist

Senior Enterprise Account Executive, DACH

SVP, Global Customer Service and Operations

Global Learning Content – Delivery Specialist

Travel Operations Analyst – Configurations

Business Travel Consultant