Customer Success Manager

Navan

Client Success Manager driving customer satisfaction and migration journeys for Navan's platform. Developing relationships with stakeholders and optimizing product adoption.

Posted 5/30/2026full-timeRemote • New York • 🇺🇸 United StatesSeniorLead💰 $97,500 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the overall owner of the client relationship and migration journey
Drive client migrations from legacy technology to the Navan platform
Drive product adoption and compliance through consultative advice
Develop trusted advisor relationships with executive stakeholders
Conduct health checks and reviews to assess customer satisfaction
Act as the 'Voice of the Customer' for internal teams
Maintain a deep understanding of Navan product and value proposition
Collaborate with Product and Engineering on enhancement requests

Requirements

What you’ll need

7+ years of experience in Customer Success Management or Account Management
Proven experience managing complex, multi-stakeholder migration projects in Corporate Travel Management
Exceptional project management and strategic problem-solving skills
High EQ and strong communication skills
Drive for results and attention to detail
Bachelor’s degree preferred or similar professional experience

Benefits

Comp & perks

Health insurance
Retirement plans
Flexible work arrangements
Professional development
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementmigration managementcustomer success managementaccount managementstrategic problem-solving

Soft Skills

high EQstrong communication skillsattention to detailconsultative advicetrusted advisor relationships