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About the role
Key responsibilities & impact- Provide top-tier travel support via chat, calls, and emails
- Maintain up-to-date knowledge on suppliers, destinations, and systems
- Quickly assess customer needs, urgency, and preferences
- Accurately handle hotel, flight, car, and rail bookings
- Guide customers in self-service options on the Navan platform and app
- Respond promptly, meeting SLA expectations
- Follow company and customer policies, ensuring global compliance
- Give feedback to stakeholders on goal progress and key processes
- Participate in team meetings on products, suppliers, and industry updates
- Stay current on travel industry best practices
- Maintain attendance, complete assigned training, and meet performance metrics
Requirements
What you’ll need- Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
- Language: Fluency in English and Spanish - Mandatory fluency in both languages
- Customer Service: Background in contact center or customer-facing roles
- Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
- Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
- Attitude: Empathetic, professional, and excellent at communicating verbally and in writing.
Benefits
Comp & perks- Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Travel ConsultantGDSSabreAmadeusGalileohotel bookingsflight bookingscar bookingsrail bookingsmultitasking
Soft Skills
customer servicecommunicationempathyproblem-solvingindependenceurgency assessmentfeedback provisionteam collaborationattention to detailprofessionalism