Business Travel Consultant II

Navan

Provide best-in-class travel support for clients while collaborating with internal teams at Navan. Utilize advanced GDS skills and extensive travel knowledge to enhance customer experience.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $45 per hourWebsite

About the role

Key responsibilities & impact

Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email.
Maintain extensive supplier, destination and system knowledge.
Make quick and accurate analyses of customer needs, persona and level of urgency.
Provide accurate information for hotel, flight, car and rail bookings, as required
Support users with self-service of the Navan platform and app where possible.
Respond to customers within SLA expectations and requirements.
Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
Adhere to attendance policy and complete all assigned training.
Meet individual performance metrics in support of the organization and company business objectives.

Requirements

What you’ll need

5+ years managing bookings for corporate and leisure clients in a core Business Travel environment
3+ years of demonstrated advanced Sabre or Amadeus GDS experience (ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, PNR management, etc.) is mandatory
Experience of local market supplier content and booking practices in both ARC and BSP markets
In-depth knowledge of complex itineraries, air fares and fare construction calculations including the use of nett fares, IT fares, route deals and corporate negotiated fares (Fares & Ticketing VAII, formally BA2)
Experience of NDC, Low cost carriers and third party content aggregators and their booking management practices is a plus
Full understanding of travel industry regulations, along with worldwide compliance requirements
Skilled communicator, proficient in both verbal and written English language. Additional language skills (fluent speaker) outside of English is a bonus, but not a requirement.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Navan Website LinkedIn All Job Openings 1001 - 5000 employees 🏢 Enterprise ☁️ SaaS 💸 Finance Enterprise
SaaS
Finance Navan is a company offering comprehensive business travel solutions and expense management services, aimed at optimizing corporate travel programs. Their platform caters to small businesses and large enterprises by providing tools for managing travel bookings, company cards, and expenses. Navan enhances financial visibility and control through automated expense categorization and reporting, while empowering employees with easy booking and expense tracking capabilities. The platform supports seamless integration with existing financial systems and emphasizes sustainability in travel. Navan is trusted by thousands of companies globally and enhances productivity through its AI-powered insights and user-friendly interface. Business Travel Consultant II 🔥 0 minutes ago 🇺🇸 United States – Remote 💵 $20 - $45 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💼 Consultant Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email.
Maintain extensive supplier, destination and system knowledge.
Make quick and accurate analyses of customer needs, persona and level of urgency.
Provide accurate information for hotel, flight, car and rail bookings, as required
Support users with self-service of the Navan platform and app where possible.
Respond to customers within SLA expectations and requirements.
Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
Adhere to attendance policy and complete all assigned training.
Meet individual performance metrics in support of the organization and company business objectives. 🎯 Requirements
5+ years managing bookings for corporate and leisure clients in a core Business Travel environment
3+ years of demonstrated advanced Sabre or Amadeus GDS experience (ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, PNR management, etc.) is mandatory
Experience of local market supplier content and booking practices in both ARC and BSP markets
In-depth knowledge of complex itineraries, air fares and fare construction calculations including the use of nett fares, IT fares, route deals and corporate negotiated fares (Fares & Ticketing VAII, formally BA2)
Experience of NDC, Low cost carriers and third party content aggregators and their booking management practices is a plus
Full understanding of travel industry regulations, along with worldwide compliance requirements
Skilled communicator, proficient in both verbal and written English language. Additional language skills (fluent speaker) outside of English is a bonus, but not a requirement. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Retirement Service Consultant 🔥 2 hours ago Ascensus 5001 - 10000 💸 Finance 👥 HR Tech Website LinkedIn All Job Openings Senior Retirement Service Consultant providing consultative client service and operational expertise for Ascensus retirement services. Engaging clients and resolving complex plan issues for a better retirement experience. 🇺🇸 United States – Remote 💵 $60k - $80k / year 💰 Secondary Market on 2019-02 ⏰ Full Time 🟠 Senior 💼 Consultant 🦅 H1B Visa Sponsor Onboarding Consultant I, Guest 🔥 3 hours ago Toast 1001 - 5000 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Onboarding Consultant managing restaurant implementations for Toast's POS system. Collaborating with restaurant owners to ensure successful onboarding and training for optimal system usage. 🇺🇸 United States – Remote 💵 $65k - $80k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💼 Consultant 🦅 H1B Visa Sponsor Curam Technical Consultant 🔥 5 hours ago Merative 1001 - 5000 ⚕️ Healthcare Insurance ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Technical Consultant delivering projects and support for Curam Solutions helping governments with digital safety net. Collaborates with clients, partners, and teams for technical support and guidance. 🇺🇸 United States – Remote 💵 $121.8k - $182.7k / year ⏰ Full Time 🟠 Senior 🔴 Lead 💼 Consultant 🦅 H1B Visa Sponsor Senior Solution Consultant 🔥 5 hours ago Sourcewell 201 - 500 🏛️ Government 📚 Education Website LinkedIn All Job Openings Senior Solution Consultant managing projects and providing analytical insights within the Ventures innovation lifecycle. Developing strategies and ensuring solution delivery for organizational goals. 🇺🇸 United States – Remote 💵 $99.2k - $124k / year ⏰ Full Time 🟠 Senior 💼 Consultant Litigation Consultant – General Liability, Licensing Required 🔥 9 hours ago Sedgwick 10,000+ employees 🏢 Enterprise 📋 Compliance Website LinkedIn All Job Openings Litigation Consultant addressing high end cases and legal disputes for global risk management leader. Handling serious injuries, complex coverage scenarios, and developing resolution strategies. 🇺🇸 United States – Remote 💵 $66.6k - $91.5k / year ⏰ Full Time 🟠 Senior 🔴 Lead 💼 Consultant 🦅 H1B Visa Sponsor View More Consultant Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Sabre GDSAmadeus GDSticketingPNR managementfare construction calculationsNDCbooking managementcorporate negotiated faresEMD issuanceMCO issuance

Soft Skills

communicationcustomer supportanalytical skillsteam collaborationfeedback provisiontime managementproblem-solvingattention to detailadaptabilityperformance metrics

Certifications

Fares & Ticketing VAIIBA2 certification