Pro Consultant

Navan

Navan Pro Consultant responsible for managing client relationships and providing exceptional travel services. Ensuring high standards of customer service while maximizing value for clients in the travel sectors.

Posted 7/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in R&M and Navan Technology, with a comprehensive understanding of the travel industry and products. Demonstrates exceptional customer service, effective communication, and the ability to manage client portfolios while exceeding expectations.

Highest-signal resume keywords

R&M Technology ProficiencyNavan Technology ExpertiseGDS Systems Knowledge (Sabre, Galileo, Amadeus)Mixed Mode Booking Tools ExperienceExceptional Customer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

GDS SystemsMixed Mode Booking ToolsTravel Industry KnowledgeTicketing MethodsFare Types ApplicationQuality Control ProceduresCost Effective Travel SolutionsClient Policy ComplianceBooking MonitoringSupplier Relationship Management

Soft Skills

Exceptional Telephone MannerWritten Communication SkillsAttention to DetailTeam Player ApproachProactive Thinking

Tools & Technologies

R&M TechnologyNavan TechnologyGDS SystemsMS Software Packages

Industry Keywords

Business Travel EnvironmentAirline Direct ConnectLow-Cost CarriersOTA Booking SystemsClient Experience Management

About the role

Key responsibilities & impact

Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation.
Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M
Ability and willingness to service different client industry sectors across the wider business
Demonstrate innovative thinking and provide a consultative approach
To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service
To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology
Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team
Pro-actively build meaningful and long-lasting relationships both internally and externally
Always exceed client’s expectation
Identify and implement opportunity to add value to each booking
Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)
Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences
Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result
Monitor all bookings for further saving opportunities up until completion of the trip
Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience
To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings
Demonstrate proactive thinking when providing travel solutions
Able to provide cost effective solutions across all aspects of travel
To always comply with the client policies and guidelines
Achieve SLAs for all accounts
Regular interaction with overseas colleagues
Apply Quality Control procedures and processes in line with company and GREC requirements.

Requirements

What you’ll need

Exceptional telephone manner and written skills
Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
Has a proven record of experience in a core business travel environment
Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings
Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins
Knowledge of Low-Cost Carriers in the market and their different products available
Fully conversant with various rail, black car, LCC, OTA booking systems
Have a ‘team player’ approach to an office environment
Experience in using MS software packages
Ability to build an exceptional rapport with all clients
Excellent attention to detail
Have an enthusiastic approach and willingness to learn attitude
Independently commit to attend and complete all relevant training
Achieve individual and team-based business objectives.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities