National Trust

Business Analyst

• Support its Third-Party Risk Management program within a highly regulated banking environment.
• Conduct initial and ongoing risk assessments for new and existing vendors, with emphasis on cybersecurity and data protection.
• Evaluate vendor due diligence responses, including information security, security architecture, and cloud environments.
• Identify control gaps and recommend risk mitigation strategies.
• Assess vendors handling sensitive data, critical systems, or customer information.
• Support vendor due diligence, concentration risk, fourth-party risk, and business continuity assessments.
• Assist with preparation for regulatory examinations and internal audits.
• Maintain documentation demonstrating regulatory compliance and risk-based decision making.
• Support updates to TPRM policies, procedures, and standards.
• Assess vendor security programs against recognized frameworks, including: NIST Cybersecurity Framework, ISO 27001, SOC 2 Type II.
• Support monitoring of critical and high-risk vendors.
• Track vendor performance, compliance, and remediation activities.
• Prepare risk summaries and reporting materials for leadership.
• Escalate significant risks in a timely manner.
• Review vendor incident response and breach notification processes.
• Evaluate business continuity and disaster recovery capabilities.
• Prepare concise risk reports for senior leadership and risk committees.
• Maintain accurate documentation within the TPRM system.
• Partner with Information Security, Compliance, Legal, Procurement, and business units.

Junior Analyst, Third-Party Risk Management

Support Engineer

• Analyze and document system requirements and workflows
• Collaborate with stakeholders to understand business needs and translate them into technical solutions
• Design, implement, and maintain IT systems and infrastructure
• Evaluate software and hardware options and recommend optimal solutions
• Conduct system testing, debugging, and performance tuning
• Prepare technical documentation, reports, and user manuals
• Provide technical support and training to end-users
• Monitor system performance and ensure uptime and reliability
• Stay updated on emerging technologies and recommend improvements
• Coordinate with vendors and service providers for system upgrades and maintenance

Technical Analyst – Contractor, Internship

Sales

• Support sales activities within assigned institutional segments and product lines
• Partner with the Chief Business & Strategy Officer, Sales Leadership, and cross-functional teams to support execution of business, marketing, and product objectives
• Assist in cultivating relationships with prospective institutional clients and stakeholders within assigned segments
• Contribute across the full sales lifecycle, including prospecting, outbound outreach, initial pitches, ongoing relationship management, and deal support through contract execution
• Support the development of market, segment, and client analysis to identify asset potential and growth opportunities
• Manage and support client documentation, CRM updates, reporting, calling campaigns, and sales pipeline hygiene
• Collaborate cross-functionally with marketing, product, operations, engineering, risk, and compliance to support revenue and growth objectives
• Actively participate in the adoption and reinforcement of company values and culture
• Support the delivery of a high-touch, “white glove” experience for prospective and onboarded clients
• Maintain an ongoing understanding of the digital asset ecosystem, including tokens, capital markets dynamics, pricing, competitive platforms, and regulatory considerations
• Develop working knowledge of company, technical architecture, and client workflows related to crypto and digital asset adoption
• Professionally communicate our company’s value proposition to clients, partners, and market participants
• Contribute to the achievement and execution of defined sales, revenue, and growth targets
• Gather and communicate market and client feedback internally across relevant teams
• Support competitive analysis and contribute constructively to the firm’s evolving go-to-market strategy and product development

Institutional Sales Associate

Analyst

• Serve as the primary point of contact for daily client support through the Client Coverage Desk providing service, operational support, and technical assistance and escalation
• Manage and resolve client inquiries; including participating in evening and weekend coverage as required
• Act as primary client lead for digital asset custody transfers, trading, and lending activities
• Resolve and respond to escalated client requests from internal team members
• Oversee the execution of client activities including client transactions and asset-related inquiries
• Process and track client requests using the bank’s integrated communication and ticketing platform
• Partner with the Execution Desk to support client trading and lending activities
• Coordinate with Operations and other technical teams for client support on-chain activities, (e.g. stalking, forking, and voting)
• Maintain a high-level understanding of digital products and services, including but not limited to, custody, trading, lending, and issuance
• Leverage internal banking partners to ensure comprehensive high-quality client support Communicate client strategic opportunities and trends to the broader team, and promote effective information sharing
• Collaborating with Account Management to support client growth and engagement initiatives
• Deliver prompt, thorough application support to employees remotely via Microsoft Teams, and other tools
• Troubleshoot application, software, and identity access management issues; resolve or escalate problems while proactively managing the ticket lifecycle
• Facilitate application needs for new employee onboardings, role transfers, and departures
• Maintain accurate and up-to-date documentation of procedures and configurations
• Participate in a weekly on-call rotation for after-hours support

Client Coverage Analyst

Associate

• Lead daily client support through the Client Coverage Desk, providing service, operational, and technical assistance
• Manage and resolve client inquiries; including participation in evening and weekend coverages as needed
• Service as the primary lead for digital asset custody transfers, trading, and lending activities
• Act as the escalation point for complex client inquiries and issues. Coordinate resolution with senior internal support teams and resolve issues with clear escalation paths.
• Oversee the execution of client activities including, but not limited to, client transactions and asset- related inquiries
• Manage client requests through the bank’s communication and ticketing platforms Process and resolve client coverage activities via integrated client communication platform and ticket management system
• Partner with Execution Desk to support client trading and lending activities
• Collaborate with Operations and technical teams to support on-chain activities (e.g. stalking, forking, and voting)
• Maintain expert knowledge of digital asset products including, but not limited to custody, trading, lending, and issuance
• Leverage internal banking partners to deliver comprehensive client solutions
• Communicate client strategic opportunities and trends to the extended team, and promote effective knowledge communication sharing within Client Coverage Desk
• Partner with Account Management team to support client growth initiatives
• Deliver prompt, thorough application support to employees remotely via Microsoft Teams, and other tools
• Troubleshoot application, software, and identity access management issues; resolve or escalate problems while proactively managing the ticket lifecycle
• Facilitate application needs for new employee onboardings, role transfers, and departures
• Maintain accurate and up-to-date documentation of procedures and configurations
• Participate in a weekly on-call rotation for after-hours support

Client Coverage Associate

Onboarding Specialist

• Lead end to end client onboarding functions, to include, but not limited to account opening, document processing, client and asset qualification, KYC/AML reviews, client communication, client portal set-up and portal user training
• Partner with Business Development team to support a seamless transition from prospect to active client
• Manage and resolve client onboarding inquiries and issues, including evening and weekend engagement as needed
• Coordinate with Operations, Compliance, Risk, Legal, and Technical teams to completed client set-up, permissions and on-chain regarding on-chain activities, (e.g. staking, voting, forking)
• Maintain expert knowledge of digital asset product and services; to include, custody, trading, lending, and issuance
• Collaborate with clients through integrated communication platform and the bank’s ticketing tool
• Partner with Compliance to ensure completion of AML/KYC requirements
• Establish client governance structures, including authorized signers and administrators.
• Deliver client training on custody, transfers, trading, and lending services
• Manage on-boarding handoff to Client Coverage Desk, Trust, and Relationship Management teams
• Allocate, adjust, and prioritize resources to align with priorities to minimize inefficiencies and prevent bottlenecks
• Foster a client focused team culture while maintaining strong regulatory compliance

Client Onboarding Associate

• Serve as a senior ambassador for the company, building and deepening relationships across the financial services ecosystem
• Drive sales execution, revenue growth, and market leadership within the Institutional segment
• Lead sales activities across business lines and the full product portfolio
• Partner closely with the Chief Business & Strategy Officer, Sales, and Business Development leadership to define and execute business, marketing, and product objectives across client segments
• Cultivate and manage senior-level relationships with prospective institutional clients and key stakeholders across their organizations
• Own and manage the full sales lifecycle, including prospecting, outbound outreach, initial engagement, sustained relationship development, contract negotiation, and deal execution
• Develop and execute detailed market, segment, and client growth strategies to identify asset potential and position the company for disproportionate growth relative to competitors
• Actively champion and reinforce the company’s values and culture, both internally and externally
• Collaborate cross-functionally to deliver a high-touch, “white glove” experience for clients throughout onboarding and beyond
• Maintain a deep and current understanding of the digital asset ecosystem, including token landscapes, capital markets dynamics, pricing models, and evolving regulatory and compliance considerations
• Build expert-level knowledge of the company’s products, including technical architecture and client workflows related to crypto and digital asset adoption
• Communicate the company’s value proposition with clarity, credibility, and executive presence to clients, partners, and broader market participants

Head of Institutional Sales

Business Development Rep

• Lead business development and partnership activities for the company, spanning all business lines and product offerings.
• Partner with the Chief Business Officer, Managing Director of Sales & Business Development, and the broader team to define and execute business, marketing, and product objectives across client segments.
• Build and deepen relationships with prospective clients and key stakeholders within assigned market segments.
• Own the full sales lifecycle, including prospecting, outreach, initial pitches, sustained engagement, contract negotiation, and deal closure.
• Develop and execute market, segment, and client growth strategies to identify asset potential and position us for disproportionate growth relative to competitors.
• Champion and actively promote the company’s corporate values and culture.
• Collaborate cross-functionally to deliver ongoing white-glove service to clients post-onboarding.
• Maintain a deep and current understanding of the digital asset ecosystem, including coins and tokens, capital markets, pricing dynamics, competitive platforms, and regulatory and compliance considerations.
• Develop expert-level knowledge of our products, including technical architecture and client workflows for digital asset adoption.
• Communicate our value proposition with professionalism, credibility, and gravitas to clients, partners, and market participants.
• Contribute to the definition of firm-wide targets and lead execution to consistently exceed sales, product, revenue, and growth objectives.
• Synthesize and communicate market intelligence and client feedback internally across marketing, product, engineering, operations, risk, and compliance teams.
• Assess our competitive positioning and support the development of new strategies and product offerings.

Head of Business Development

Operations

• Define and execute the operational strategy for digital asset custody services
• Collaborate with product, compliance technology, and client teams to align custody operations with broader institutional banking goals
• Manage day-to-day operations of digital custody, including wallet management, transaction processing, reconciliation, and reporting
• Utilize dashboards and manage staff to monitor team performance, client activity, and progress on bank initiatives
• Partner with Sales team to resolve client inquiries
• Develop key metrics to measure progress and efficiency the custody team performance
• Oversee all training and communications to team members

Head of Digital Custody Operations

Brand Manager

• Analyze market trends, customer needs, and competitive activity to inform marketing and communications strategies
• Help define and evolve brand positioning, messaging, and go-to-market strategy
• Develop, execute, and optimize integrated marketing campaigns across owned, earned, and paid channels
• Plan and deliver high-impact initiatives including events, sponsorships, partnerships, and CSR programs
• Own and manage the marketing calendar, including campaigns, content, and thought leadership
• Oversee creation of compelling content including digital campaigns, blogs, case studies, presentations, and newsletters
• Ensure all content is brand-aligned, SEO-optimized, and designed to drive engagement and client acquisition
• Elevate executive presence and company voice through thought leadership and strategic communications
• Manage and grow social media presence (LinkedIn, X/Twitter, and other platforms), driving engagement and brand visibility
• Partner with internal stakeholders to ensure consistent, high-quality messaging across channels
• Work cross-functionally with Product, Sales, and Business Development to create marketing materials that support revenue growth
• Support sales enablement with tailored content and campaigns
• Define KPIs and measure campaign performance, ROI, and impact
• Use data and insights to continuously optimize marketing programs and inform future strategy
• Manage marketing budget and external agencies, ensuring efficient and effective spend

Marketing Manager – Brand

Crypto

• Develop and execute NDTC’s digital asset operation strategy aligned with business objectives and regulatory expectations
• Oversee daily operations related to NDTC client digital assets, including onboarding, custody, transfers, settlements, reconciliation, and reporting
• Experience leading or coordinating with marketing, IT, content, and customer service teams
• Design, implement, and continuously improve scalable operational processes and workflows
• Ensure operational readiness for new digital asset products, platforms, or partners
• Communicate clearly with both technical and non-technical stakeholders to align priorities and provide updates
• Establish and maintain operational controls aligned with regulatory, legal, and internal risk requirements
• Partner closely with Compliance, Legal, Risk, and Audit teams to ensure adherence to applicable regulations and policies
• Develop incident response, business continuity, and disaster recovery plans for digital asset operations
• Collaborate with Engineering, Security, and IT teams to support wallets, custody solutions, blockchain integrations, and supporting systems
• Oversee vendor selection and management for custody, trading, analytics, and monitoring tools
• Ensure operational resilience, system uptime, and data integrity
• Monitor operational KPIs, SLAs, and risk metrics
• Drive cost efficiency while maintaining high operational standards
• Support financial reporting, reconciliation, and audit requirements related to digital assets
• Build, lead, and mentor a high‑performing digital asset operations team
• Define roles, responsibilities, and coverage models to support 24/7 or global operations if required
• Foster a culture of accountability, continuous improvement, and operational excellence
• Serve as a key operational advisor to senior leadership on digital asset strategy and scalability
• Support product launches, partnerships, and expansion into new asset types or markets
• Identify operational risks and opportunities tied to new technologies, regulations, or market conditions

Digital Asset Operations Manager

Accountant

• Support day-to-day accounting operations and the monthly close by booking and monitoring Workday general ledger activity
• Manage accounts payable and cash transactions
• Maintain fixed asset accounting
• Prepare balance sheet reconciliations
• Contributes to monthly and quarterly financial reporting and regulatory/tax filings (including 1099s)
• Supports the external audit process by compiling documentation and schedules
• Perform accounting functions as assigned including, but not limited to booking transactions and monitoring accounts in the Workday general ledger daily
• Assist in the month end close process
• Manage fixed asset accounting
• Assist in preparation of monthly and quarterly financial statements
• Assist in preparation of monthly management reports and accompanying schedules, worksheets, and narratives
• Assist in providing follow-up and documentation of significant variances
• Assist with completion of the quarterly regulatory filings and annual tax filings including documentation management
• Assist with 1099 tax filings
• Assist with annual external financial audit
• Conform with and abide by all regulatory guidance and internal policies and procedures
• Manage daily cash transactions
• Manage entire AP processing including but not limited to, W9 record keeping, and various vendor correspondences
• Record and reconcile employee expense reports and reimbursements
• Contribute to the development of new processes and accounting systems
• Develop/update documentation and training materials for existing policies and procedures for all areas of responsibility
• Perform ad hoc accounting, financial, or administrative tasks as may be required

Senior Accountant

Database Administrator

• Work with the Head of IT Infrastructure to ensure appropriate staffing levels are met.
• Prioritize and coordinate database team staff for engineering and operations activities.
• Sharing knowledge with team members helps improve the team's overall skills and performance.
• Drive a collaborative culture that values technical depth, accountability, and customer service.
• Collaborate on the design and building of the complete production IT infrastructure required to run a highly secure and highly available set of applications across multiple data centers.
• Collaborate on the design and building of the corporate IT infrastructure.
• Collaborate with peers to generate realistic technical roadmaps across the whole organization.
• Identify tools needed for the NOC team to ensure proper monitoring and operation.
• Implement and maintain controls and monitoring procedures to ensure availability of critical systems, and minimal service interruptions.
• Adhere to quality standards and procedures to ensure the best specifications are always met and maintained.
• Collaborate with the compliance team to provide required resources, appropriate documentation, and secure access during audits.
• Stay on the forefront of emerging technologies to recommend new technology and ideas that improve the platform and efficiency.
• Be able to adapt to new technologies, applications, and perform critical required duties as necessary.
• Determine when services should be outsourced to lower costs and/or free up internal team members to tackle tasks that give National Digital Trust Company (In Organization) a competitive advantage without losing required security or functionality.
• Occasional travel to other customers, and vendor offices.
• Ability to share in on call rotation and work with remote locations around the world during their hours, as needed.

Lead Database Administrator

Risk

• The Senior Risk Management & Controls Manager is a senior first line of defense leader within Operations, reporting to the Chief Control Officer.
• The role owns the design, build-out, and ongoing execution of the first line's risk and control framework.
• Translate enterprise risk methodology and regulatory expectations set by the second line of defense into operational controls, control testing, and remediation activity that the business runs.
• Perform senior-level risk and control analysis across operational, technology, regulatory, financial-crime, and digital-asset risk domains.
• Serve as the principal liaison between Operations and Chief Risk Officer, Chief Compliance Officer organizations, Internal Audit, and executive leadership.
• Guide fellow first-line teams on risk identification, control design, and remediation execution.
• Build, maintain, and continuously improve the first line's control framework.
• Lead first-line control testing, control quality assurance (QA), and self-identified issue management.
• Own the first-line side of the Risk and Control Self-Assessment (RCSA).
• Maintain traceability between processes, risks, controls, issues, key risk indicators (KRIs), and remediation plans.

Senior Risk Management, Controls Manager

Frontend Engineer

• Design and implement intuitive, high-performance user interfaces for web applications and APIs
• Collaborate closely with product, design, and backend teams
• Optimize web performance, reliability, and security
• Implement best practices for accessibility, scalability, and maintainability