Client Coverage Analyst

National Trust

Client Coverage Analyst managing client execution and support for digital asset services at National Digital Trust Company. Facilitating trading, custody, and operational activities while ensuring high client satisfaction.

Posted 7/27/2026full-timeRemote • New York • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client service and support for digital asset custody, trading, and lending activities, while effectively managing client inquiries and technical issues. Proficient in utilizing enterprise cloud applications and integrated communication systems to enhance client engagement and operational efficiency.

Highest-signal resume keywords

Client Service ExperienceDigital Asset KnowledgeApplication Support SkillsTechnical Problem SolvingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client SupportDigital Asset CustodyTrading ActivitiesApplication TroubleshootingBlockchain KnowledgeIncident ResponseTicket Lifecycle ManagementTechnical AssistanceAsset-Related InquiriesDocumentation Management

Soft Skills

Verbal CommunicationWritten CommunicationTeam CollaborationSelf-MotivationProblem Solving

Tools & Technologies

Microsoft TeamsIntegrated Communication SystemsTicketing PlatformVideo Conference ToolsChat Tools

Industry Keywords

Institutional Client ServiceTrading SettlementCustody ExperienceOn-Chain ActivitiesFast-Paced Environment

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the primary point of contact for daily client support through the Client Coverage Desk providing service, operational support, and technical assistance and escalation
Manage and resolve client inquiries; including participating in evening and weekend coverage as required
Act as primary client lead for digital asset custody transfers, trading, and lending activities
Resolve and respond to escalated client requests from internal team members
Oversee the execution of client activities including client transactions and asset-related inquiries
Process and track client requests using the bank’s integrated communication and ticketing platform
Partner with the Execution Desk to support client trading and lending activities
Coordinate with Operations and other technical teams for client support on-chain activities, (e.g. stalking, forking, and voting)
Maintain a high-level understanding of digital products and services, including but not limited to, custody, trading, lending, and issuance
Leverage internal banking partners to ensure comprehensive high-quality client support Communicate client strategic opportunities and trends to the broader team, and promote effective information sharing
Collaborating with Account Management to support client growth and engagement initiatives
Deliver prompt, thorough application support to employees remotely via Microsoft Teams, and other tools
Troubleshoot application, software, and identity access management issues; resolve or escalate problems while proactively managing the ticket lifecycle
Facilitate application needs for new employee onboardings, role transfers, and departures
Maintain accurate and up-to-date documentation of procedures and configurations
Participate in a weekly on-call rotation for after-hours support

Requirements

What you’ll need

Minimum of 2+ years of relevant institutional client service, trading/settlement, or bank/custody experience
Minimum of 2+ years of relevant application/technical experience with enterprise cloud applications
Demonstrate working knowledge and experience with digital assets, blockchain, and other on-chain activities, e.g. staking, forking, and voting
Experience with multiple communication channels and integrated technical systems for voice, video conference, chat, and other tools
Ability to work in a fast paced, client deadline driven environment
Ability to work efficiently and accurately under pressure to meet deadlines
BS/BA in Business, Information Technology, Computer Science or related field
Superior verbal, written, and communication skills
Strong technical skills, excellent soft skills and a focus on incident response and continuous service delivery
Excellent problem solving and analytical skills
Team oriented and ability to network with others and partnering with peers
Assertive, self-motivated and self-directed, possess high-level of initiative
Proven ability to influence others
Ability to work potential after-hours/rotation support

Benefits

Comp & perks

Medical
Dental
Vision insurance
401(k)
Life and disability insurance