Client Coverage Associate

National Trust

Client Coverage Associate leading client support and application services for digital asset services at National Digital Trust Company. Managing inquiries and overseeing client activities with a focus on satisfaction.

Posted 7/27/2026full-timeRemote • Washington • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital asset products, including custody, trading, and lending, while effectively managing client inquiries and support through integrated communication platforms. Proven ability to lead teams, resolve complex issues, and deliver exceptional client service in a fast-paced environment.

Highest-signal resume keywords

Digital Asset KnowledgeClient Service ManagementApplication SupportTeam LeadershipIncident Response

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client CoverageTradingSettlementDigital Asset CustodyBlockchainStakingForkingVotingTicket ManagementEnterprise Cloud Applications

Soft Skills

Communication SkillsProblem SolvingAnalytical SkillsTeam OrientedSelf-Motivated

Tools & Technologies

Microsoft TeamsIntegrated Client Communication PlatformTicket Management SystemVoice Communication ToolsVideo Conference Tools

Industry Keywords

Institutional Client ServiceCustody ExperienceBankingOn-Chain ActivitiesClient Growth Initiatives

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead daily client support through the Client Coverage Desk, providing service, operational, and technical assistance
Manage and resolve client inquiries; including participation in evening and weekend coverages as needed
Service as the primary lead for digital asset custody transfers, trading, and lending activities
Act as the escalation point for complex client inquiries and issues. Coordinate resolution with senior internal support teams and resolve issues with clear escalation paths.
Oversee the execution of client activities including, but not limited to, client transactions and asset- related inquiries
Manage client requests through the bank’s communication and ticketing platforms Process and resolve client coverage activities via integrated client communication platform and ticket management system
Partner with Execution Desk to support client trading and lending activities
Collaborate with Operations and technical teams to support on-chain activities (e.g. stalking, forking, and voting)
Maintain expert knowledge of digital asset products including, but not limited to custody, trading, lending, and issuance
Leverage internal banking partners to deliver comprehensive client solutions
Communicate client strategic opportunities and trends to the extended team, and promote effective knowledge communication sharing within Client Coverage Desk
Partner with Account Management team to support client growth initiatives
Deliver prompt, thorough application support to employees remotely via Microsoft Teams, and other tools
Troubleshoot application, software, and identity access management issues; resolve or escalate problems while proactively managing the ticket lifecycle
Facilitate application needs for new employee onboardings, role transfers, and departures
Maintain accurate and up-to-date documentation of procedures and configurations
Participate in a weekly on-call rotation for after-hours support

Requirements

What you’ll need

Minimum of 3+ years of relevant institutional client service, trading, settlement, and/or bank and custody experience
Minimum of 3+ years of relevant application/technical experience with enterprise cloud applications
Minimum of 2+ years of supervisory experience or team-lead experience
Demonstrate working knowledge and experience with digital assets, blockchain, and other on-chain activities, e.g. staking, forking, and voting
Experience with multiple communication channels and integrated technical systems for voice, video conference, chat, and other communication tools
Ability to work in a fast paced, client deadline driven environment
Ability to work efficiently and accurately under pressure to meet deadlines
BS/BA in Business, Mathematics Information Technology, Computer Science or related field
Superior verbal, written, and communication skills
Excellent problem solving and analytical skills
Strong technical skills, excellent soft skills and a focus on incident response and continuous service delivery
Team oriented, networking with others and partnering with peers
Assertive, self-motivated and self-directed, possess high-level of initiative
Exceptional leader with proven ability to influence others
Ability to work potential after-hours/rotation support

Benefits

Comp & perks

Medical, Dental, and Vision insurance
401(k)
Life and disability insurance