Nasstar

Solutions Engineer

• The Solution Architect supports Nasstar’s Data & AI Apps practice by designing modern, scalable, secure and cost-effective Data & AI solutions built on Microsoft technologies.
• The role bridges business outcomes and technical delivery - leading discovery, defining architectures, producing clear designs, and guiding engineering teams through delivery and production handover.
• This role is particularly focused on Azure-first, PaaS/SaaS-led solutions leveraging services such as Azure Microsoft Foundry, Microsoft Fabric, and broader Azure stack.
• You will work in a consultancy, client-facing environment - comfortable facilitating workshops, translating requirements into solution designs, leading solution technical delivery, and supporting pre-sales through estimations, solution options and value storytelling.
• As the team grows, there’s an opportunity to develop into a Capability/Team Lead position - helping evolve standards, reusable assets, and mentoring.

Data & AI Solutions Architect

Director

• Own and execute the channel-first strategy for Network and Voice services.
• Lead all channel sales functions, including partner acquisition, partner enablement, pipeline development, and revenue conversion.
• Own the channel portfolio for Network and Voice services, including WAN, Internet, and other services such as SD-WAN.
• Accountable for channel service performance, including service design, supplier strategy, delivery models, and operational handover.
• Responsible for revenue, gross margin, cost control, and EBITDA contribution for the channel business.
• Build, lead, and develop a high-performing channel leadership team and wider organisation.
• Build and maintain strategic relationships with key resellers, aggregators, technology partners, and wholesale carriers.
• Establish governance around deal approval, channel conflict management, and product lifecycle decisions.

Senior Director – Nasstar Connect

ServiceNow

• Own the end‑to‑end ServiceNow platform strategy, ensuring alignment with enterprise architecture, transformation plans, and evolving business requirements.
• Oversee configuration, customisation, and optimisation across CSM, SMP, ITOM, AI Assist and other modules, ensuring best practice.
• Drive platform governance including development frameworks, sprint quality standards, version control, release planning, and design/architecture assurance.
• Identify and champion automation and AI opportunities, including NowAssist, generative AI, and workflow automation to enhance service efficiency and user experience.
• Ensure platform security, regulatory compliance (GDPR, ISO standards), and robust resilience across environments.
• Oversee integrations and API strategies in partnership with architects and technical teams.
• Manage Platform change and risk.
• Lead and develop a multidisciplinary ServiceNow team (Architects, Developers, Administrators) fostering a strong engineering culture and continuous improvement.
• Mentor team members and ensure clear performance governance, role clarity, and skills progression.
• Act as the senior escalation point for complex platform issues, ensuring timely and effective resolution.
• Partner with business leaders, product owners and senior managers to gather requirements, shape demand, and translate priorities into a clear roadmap.
• Collaborate with the CTO and CIO on customer‑facing innovation, portals, and operations.
• Work with the Head of Internal IT to ensure underlying infrastructure supports platform performance and availability.
• Support the ServiceNow User Forum and cultivate a network of ServiceNow champions across the organisation.
• Define and track KPIs including stability, uptime, adoption, feature utilisation, and time‑to‑value metrics.
• Provide regular reporting, insight, and improvement recommendations to the CIO and senior leadership team.
• Ensure strong patching, vulnerability management, access controls, and compliance processes.
• Drive the adoption of AI, automation, and workflow optimisation using the latest ServiceNow capabilities.
• Lead the creation of AI‑driven user stories, agent models, and governance practices to safely scale AI across business functions.
• Champion a culture of experimentation, modern engineering, and platform innovation.

Head of ServiceNow Enterprise Applications

• The ServiceNow Senior Developer is responsible for the ongoing development and administration of Nasstar’s ServiceNow enterprise application. The Senior Developer will ensure that functionality aligns with business objectives, delivers value to both internal and external stakeholders, and remains scalable, secure, and efficient. The position requires expertise in developing ServiceNow across the CSM, ITSM, SPM, and ITOM stack.
• ServiceNow is a mission-critical application, scalable, and secure, enabling collaboration across departments and supporting key organizational goals. The Developer will contribute to regular sprints, ensure good governance, best practice and alignment of all development to good technical architecture. The Senior Developer will also support releases and regular maintenance.
• The Senior Developer will report into the Head of ServiceNow Enterprise Applications.

Senior ServiceNow Developer

Compliance

• Develop and maintain a robust enterprise risk framework to proactively identify, evaluate and mitigate organisational risks.
• Integrate risk management into strategic and operational decision-making, protecting the organisation and enabling informed leadership actions.
• Ensure compliance with all relevant financial regulations, laws and contractual obligations, in addition to broader regulatory requirements.
• Monitor emerging risks, regulatory changes and market trends to provide foresight and strategic guidance to the leadership team.
• Embed a strong culture of risk awareness, financial compliance and regulatory adherence across all teams, fostering accountability and proactive identification of risks and improvement opportunities.
• Deliver clear, actionable reporting to leadership and the board on risk exposure, compliance status, mitigation efforts and continuous improvement opportunities.

Head of Risk and Compliance

Sales Development Rep

• Conduct proactive outbound calls and emails to identify and qualify potential customers.
• Nurture Prospects without immediate needs through maintaining contact through email and social networking.
• Demonstrate a deep understanding of the company's products and services.
• Relationship Building with the Sellers to support the generation of sales.
• Collaborate with the sales team, marketing, and other cross-functional teams.

Data & AI Solutions Architect

Senior Director – Nasstar Connect

Head of ServiceNow Enterprise Applications

Senior ServiceNow Developer

Head of Risk and Compliance

SDR Executive