Nasstar

Network Operations

• Your role is to support, optimize, and maintain customer environments with a focus on Networking Technologies such as ISP, SD-WAN, LAN, WAPs and Security Endpoints.
• This includes responsibility for ensuring secure, reliable, and high-performance network infrastructure across our customer environments.
• You are responsible for managing BAU/Break Fix activities, triaging and troubleshooting network issues and escalating to the appropriate specialists, 2nd line teams, vendors or suppliers as required.
• The role also involves implementing and maintaining best practices for Security Endpoint Technologies including but not limited to, Fortinet products, SD-WAN, MPLS and Router vendors such as Cisco and Juniper, as well as LAN technologies such as Cisco Meraki and Alcatel Cirrus.
• You will handle incidents and service requests via our ServiceNow case management platform and emails, ensuring prompt and effective resolution while maintaining clear, effective communication with stakeholders and customers through the case system, live chat and over the phone.
• A strong focus on customer excellence is expected, as you will collaborate with internal teams and clients to optimize networking break/fix, performance, security, and scalability, delivering high-quality solutions that exceed expectations.
• The NOC consists of two team specialisms, our Connect products dealing with traditional telecoms connectivity products, and our Secure products, focussed more on secure networking solutions.

NOC Engineer

Manager

• We are looking for a highly organised and experienced Resourcing Manager to oversee and optimise the resource management and associated operational processes. At the centre of the business, this critical role will be highly visible and be an important connective tissue across several teams with different technical expertise.****The key responsibilities include; ensuring the efficient deployment of our workforce, managing project staffing, engaging with people to understand their skills and implementing strategies to maximise productivity. Finding opportunities to improve the use of existing tools or leverage AI will also form an important part of the innovation this role will bring to the company.

Resource Manager

AI Engineer

• Support the design, build and deployment of applied AI systems under the guidance of senior engineers.
• Contribute to backend services, APIs and application components that integrate AI capabilities into production systems.
• Assist in experimentation, prototyping and testing of ML and Generative AI solutions.
• Write clean, maintainable, well-tested code following established engineering standards.
• Participate in code reviews and technical discussions to continuously improve engineering quality.
• Help implement monitoring, evaluation and performance tracking for AI-enabled systems.
• Collaborate with data scientists, product managers and client stakeholders to understand requirements and translate them into working solutions.
• Contribute to internal knowledge sharing and capability development as you grow.

Junior Applied AI Engineer

Business Analyst

• Define, improve, and standardise the requirements elicitation process.
• Shape products' vision and backlogs working closely with our customers' Product Owners.
• Write clear, testable user stories and acceptance criteria working with both internal and external technical stakeholders (Solution Architects, Software Engineers, QA).
• Run discovery workshops with both technical and non-technical stakeholders to advance product development and identify new opportunities.
• Contribute to winning new business by engaging with potential customers in a pre-sales capacity.
• Coach and mentor less experienced team members.

Product Manager – Business Analyst

People Operations

• - Coordinate the completion of all people related processes, proactively following up to complete key tasks. Escalate any issues to make sure processes are followed.
• - Documentation includes but is not limited to starter and background checks, changes to roles, performance management, training requests.
• - Propose improvements to processes for a better employee experience and to reduce administrative efforts.
• - Make sure people records and data are up to date and accurate.
• - Support Talent Acquisition processes as required.
• - Make sure new starters are welcomed into the business and that we have prepared for their arrival. Drive other departments and managers to set up equipment, logins etc.
• - Participate in new starter induction training as necessary.
• - Make sure managers set objectives for new starters so they are clear what is expected of them and by when.
• - Work with managers to plan induction training so new starters can be effective as quickly as possible.
• - Resolve employee questions and enquiries or direct them to appropriate contacts.
• - Support the implementation of policies and procedures, including representing the People Team in investigations or disciplinary/grievance meetings.
• - Promote the wellbeing and fair treatment of all of our people.
• - Prepare reports and analyse data as required, including after conducting new starter or engagement surveys, exit interviews.
• - Respond promptly and professionally to employee enquiries, escalating when you have exhausted resources at your disposal to locate answers/resolutions.
• - Coordinate regular communication from the People Team to managers and the wider business.
• - Contribute content for newsletters, e-bulletins and other updates.

NOC Engineer

Resource Manager

Junior Applied AI Engineer

Product Manager – Business Analyst

People Services Coordinator