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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in ServiceNow platform management, including architecture, configuration, and module optimization, while ensuring compliance with regulatory standards and driving innovation through AI and automation.
Highest-signal resume keywords
ServiceNow AdministratorServiceNow Platform StrategyPlatform GovernanceRegulatory ComplianceAI and Automation Integration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ConfigurationServiceNow CustomisationServiceNow OptimisationAPI Strategy ManagementKPI TrackingVersion ControlRelease PlanningWorkflow AutomationGenerative AI ImplementationChange Management
Soft Skills
MentoringCollaborationProblem SolvingPerformance GovernanceCommunication
Tools & Technologies
ServiceNow CSMServiceNow SMPServiceNow ITOMNowAssistAI Assist
Industry Keywords
GDPRISO StandardsEnterprise ArchitectureTransformation PlansEngineering Culture
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Own the end-to-end ServiceNow platform strategy, ensuring alignment with enterprise architecture, transformation plans, and evolving business requirements.
- Oversee configuration, customisation, and optimisation across CSM, SMP, ITOM, AI Assist and other modules, ensuring best practice.
- Drive platform governance including development frameworks, sprint quality standards, version control, release planning, and design/architecture assurance.
- Identify and champion automation and AI opportunities, including NowAssist, generative AI, and workflow automation to enhance service efficiency and user experience.
- Ensure platform security, regulatory compliance (GDPR, ISO standards), and robust resilience across environments.
- Oversee integrations and API strategies in partnership with architects and technical teams.
- Manage Platform change and risk
- Support our multidisciplinary ServiceNow team (Architects, Developers, Administrators) fostering a strong engineering culture and continuous improvement.
- Mentor team members and ensure clear performance governance, role clarity, and skills progression.
- Act as the senior escalation point for issues, ensuring timely and effective resolution.
- Partner with business leaders, product owners and senior managers to gather requirements, shape demand, and translate priorities into a clear roadmap.
- Collaborate with the CTO and CIO on customer facing innovation, portals, and operations
- Work with the Head of Internal IT to ensure underlying infrastructure supports platform performance and availability.
- Support the ServiceNow User Forum and cultivate a network of ServiceNow champions across the organisation.
- Define and track KPIs including stability, uptime, adoption, feature utilisation, and time to value metrics.
- Provide regular reporting, insight, and improvement recommendations to the CIO and senior leadership team.
- Ensure strong patching, vulnerability management, access controls, and compliance processes.
- Drive the adoption of AI, automation, and workflow optimisation using the latest ServiceNow capabilities.
- Lead the creation of AI driven user stories, agent models, and governance practices to safely scale AI across business functions.
- Champion a culture of experimentation, modern engineering, and platform innovation
Requirements
What you’ll need- ServiceNow Administrator
- Extensive ServiceNow experience driving platform growth and transformation
- Experience leading on ServiceNow
- Understanding of ServiceNow architecture, configuration, and enterprise module usage
- Experience managing the wider platform (roadmap, business requirements and manage our outsource partner)
Benefits
Comp & perks- 25 days’ holiday (excluding bank holidays) + Your Birthday Off
- Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working
- Virtual working – we practice what we preach and empower our people to work remotely
- Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too
- 4x annual salary life assurance
- Health cash plan
- Retail discounts and other perks from major brands