Nagarro

Support Engineer

• Provide L1 functional support for Workday HCM applications, ensuring timely resolution of user incidents and service requests
• Troubleshoot and resolve issues related to Core HCM, Staffing, Compensation, Payroll, Benefits, Security, Business Processes, Reporting, and inbound EIB integrations
• Perform Workday configuration updates and support routine maintenance activities
• Collaborate with HR, business users, and IT teams to gather requirements, analyze issues, and recommend appropriate solutions
• Support Workday security administration, user provisioning, and access management activities
• Monitor support queues, prioritize tickets based on business impact, and ensure SLA compliance through ITSM processes
• Perform issue analysis, identify root causes, and escalate complex issues to L2/L3 support teams when necessary
• Assist with testing, validation, and deployment of Workday enhancements, patches, and configuration changes
• Prepare and maintain functional documentation, knowledge base articles, standard operating procedures (SOPs), and user guides
• Support reporting requests and assist with Workday report validation and troubleshooting
• Stay current with Workday releases and recommend improvements to enhance system functionality and user experience
• Collaborate with cross-functional teams to ensure Workday HCM solutions align with business objectives and organizational standards
• Mentor junior team members, share functional knowledge, and contribute to continuous improvement initiatives within the Workday practice

Staff Engineer, Workday HCM Functional Consultant – L1 Support

Solutions Engineer

• Develop, implement, maintain, and support Workday HCM integrations with enterprise and third-party applications.
• Design and support integrations using EIB, Core Connectors, Benefits Connectors, PECI, Workday Studio, and Document Transformation.
• Configure and maintain Workday Business Processes to support business requirements.
• Collaborate with business stakeholders, implementation partners, and internal IT teams to gather requirements and deliver effective integration solutions.
• Develop, maintain, and troubleshoot Workday Reports, BIRT reports, and reporting solutions.
• Support Workday Extend applications and Adaptive Planning integrations where applicable.
• Manage onboarding content, questionnaires, templates, and other Workday configuration activities.
• Configure and maintain Workday security roles, domains, and security profiles.
• Provide ongoing functional and integration support, troubleshoot production issues, perform root cause analysis, and implement timely resolutions.
• Monitor integration performance and ensure data integrity, reliability, and compliance.
• Manage incidents, service requests, and change requests using ITSM processes while ensuring SLA adherence.
• Prepare and maintain technical documentation, integration specifications, knowledge articles, and operational runbooks.
• Stay up to date with Workday product releases and recommend enhancements to improve system performance and business processes.
• Collaborate with cross-functional teams to ensure high-quality solution delivery and continuous improvement.

Staff Engineer, Workday HCM Integration Consultant

• Develop, implement, maintain, and support Workday HCM integrations with enterprise and third-party applications
• Build and support integrations using EIB, Core Connectors, Benefits Connectors, PECI, Workday Studio, and Document Transformation
• Configure and maintain Workday Business Processes and support ongoing functional enhancements
• Develop, maintain, and troubleshoot Workday Reports and BIRT reports
• Manage onboarding content, questionnaires, templates, and other Workday configuration activities
• Configure and support Workday security roles, domains, and user access
• Provide functional and technical support for Workday CD and related business processes
• Handle day-to-day Workday CD support activities, including issue resolution and operational support
• Create, manage, and maintain JIRA tickets for sprint planning, task tracking, and progress reporting
• Support ongoing Workday CD activities such as billability mapping, notification emails, NES changes, and other operational processes
• Perform background corrections, data fixes, and issue resolution to ensure system accuracy and stability
• Collaborate with business stakeholders, implementation partners, and internal IT teams to gather requirements and deliver effective solutions
• Manage incidents, service requests, and change requests through ITSM processes while ensuring SLA compliance
• Prepare and maintain technical documentation, integration specifications, knowledge articles, and operational runbooks
• Stay current with Workday product updates and recommend improvements to enhance system performance and business processes

Associate Staff Engineer, Workday HCM Integration Consultant

Associate Staff Engineer, Workday HCM Functional Consultant – L1 Support

Full-stack Engineer

• Configuring, and supporting end-to-end FICO processes in SAP S/4HANA and Public Cloud
• Design and configure SAP FI/CO R2R processes including general ledger, accounts receivable, accounts payable, asset accounting, bank accounting, and financial closing
• Integration of R2R with cross modules (MM, SD, CO) covering specific flows such as goods movements, markdowns, inventory valuation, and store operations
• Prepare functional specifications for enhancements, interfaces, reports, and R2R automations and collaborate with technical teams through development and testing
• Drive financial master data relevant to R2R (chart of accounts, cost centers, profit centers, GL mappings, financial statement versions)
• Perform and support unit, integration, and user acceptance testing for R2R processes, including defect analysis, fixing, and regression testing
• Lead the analysis and design within the SAP FI/CO domain, working closely with clients finance teams
• Proficient in English and communication skills, with the ability to articulate complex financial concepts clearly during demos and presales

Senior Staff Engineer – Senior SAP FICO Consultant

Manager

• Bid management/project management for new customer acquisition.
• Support for the presales and delivery units as part of the acquisition processes.
• Support in service design through the creation, maintenance and continuous development of proposal and service templates.
• Support the strategic development of the Managed Services area.
• Partial or project management of customer or internal projects.

Bid Manager

Salesforce Consultant

• Techno-functional consulting for Salesforce Core Clouds (Sales, Service, Experience)
• Analysis, design, and implementation of cross‑platform features and integrated systems
• Clear structuring and resolution of complex issues in collaboration with stakeholders up to C‑level
• Leading workshops, assessing technical and functional requirements, and guiding design and implementation
• Acting as a bridge between clients and development teams
• Contributing to internal initiatives such as mentoring, recruitment, business development, marketing, and pre‑sales

Salesforce Administrator

• Own pipeline generation targets by planning and executing integrated marketing campaigns across the Salesforce landscape, including Agentforce, Data Cloud, Service Cloud, and Industry Clouds
• Develop and execute Account-Based Marketing (ABM) programs to drive demand generation and engagement with strategic accounts
• Plan and manage customer events, webinars, customer reference programs, and case studies to generate qualified sales opportunities
• Build and execute joint marketing initiatives with Salesforce and ecosystem partners to expand market reach and accelerate pipeline growth
• Collaborate with global marketing, sales, and pre-sales teams, providing pre-sales support through campaign enablement and customer-facing marketing activities
• Track, analyze, and optimize marketing-sourced pipeline, campaign performance, and ROI using data-driven insights
• Continuously identify new growth opportunities and contribute to go-to-market strategies that strengthen Nagarro's Salesforce business

Salesforce Sales Manager

Product Manager

• Collaborate with talented teams and actively contribute to the strategy, roadmap, and execution of world-class products.
• Forge strong collaboration with client stakeholders.
• Drive leadership in ideation sessions, workshops, roadmap discussions, and strategic planning.
• Translate research insights into actionable product strategies, epics, and requirements.
• Employ a human-centered and data-driven approach to identify product gaps.
• Create and communicate product concepts through flows, low-fidelity prototypes, and design artifacts.
• Support quantitative and qualitative research and testing to validate hypotheses.
• Clearly articulate product decisions, user value, and business rationale to client stakeholders.
• Foster collaboration with cross-disciplinary teams of Designers and Engineers.
• Champion exceptional product thinking and actively contribute to shaping the product and design culture at Nagarro.

ServiceNow

• Work with the ServiceNow team to implement ServiceNow solutions across global locations
• Provide technical expertise in ServiceNow ITAM modules, including HAM and SAM
• Design, develop, and implement ServiceNow integrations
• Understand business needs and align them with standardized processes and solution design
• Develop and implement technical solutions on the ServiceNow platform
• Perform component integration testing and ensure quality delivery
• Configure and customize ServiceNow applications based on business requirements
• Implement configuration changes using UI Policies, UI Actions, Business Rules, Client Scripts, Jelly Scripting, and AngularJS
• Collaborate with cross-functional teams to ensure successful project delivery
• Troubleshoot and resolve technical issues on the ServiceNow platform
• Ensure adherence to ServiceNow best practices and continuous improvement initiatives
• Participate in design reviews, code reviews, and provide technical recommendations

Staff Engineer, ServiceNow – HAM

Associate Principal Engineer, ServiceNow – HAM

Salesforce Developer

• Understanding the client’s business use cases and technical requirements and be able to convert them into technical design which elegantly meets the requirements.
• Mapping decisions with requirements and be able to translate the same to developers.
• Identifying different solutions and being able to narrow down the best option that meets the client’s requirements.
• Own overall Health Cloud technical strategy, ensuring scalability, security, and compliance with healthcare regulations (HIPAA/PHI).
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
• Act as a trusted advisor for business stakeholders, architects, and senior leadership on Health Cloud capabilities and best practices.
• Review and approve high-level and low-level technical designs, ensuring alignment with enterprise architecture standards.
• Ensure adoption of Salesforce best practices, governor limit optimization, performance tuning, and code quality standards.
• Guide teams on Salesforce security model, data access, sharing rules, consent management, and compliance needs.
• Identifying project/service stakeholders at an early stage and working with them to ensure that the Act as a bridge between business stakeholders and Salesforce technical teams.
• Collaborate with Salesforce Architects and Developers to design scalable, best-practice solutions.
• Validate solution feasibility against Salesforce platform capabilities and project constraints.
• Prepare and maintain process flows, business process models, functional diagrams, and documentation.
• Participate actively in Agile/Scrum ceremonies including sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives.
• Act as a trusted advisor to users by explaining Salesforce capabilities and solution trade-offs.
• Support user adoption through training materials, user guides, and release notes.
• Analyze existing Salesforce implementations and recommend process improvements and optimization opportunities.
• Defining guidelines and benchmarks for NFR considerations during project implementation
• Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers
• Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed.
• Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it
• Understanding and relating technology integration scenarios and applying these learnings in projects
• Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken.
• Carrying out POCs to make sure that suggested design/technologies meet the requirements.

Associate Principal Engineer, Salesforce Health Cloud

Data Engineer

• Define, implement, and govern enterprise data architecture standards, policies, and frameworks across the assigned business domain
• Ensure data architecture artefacts, data products, and data deliveries comply with enterprise governance, quality, and regulatory requirements
• Lead domain data modelling activities and ensure alignment with enterprise and global data models
• Develop and maintain current, transition, and target-state data architectures and data flows across business domains
• Drive architecture decisions for enterprise data platforms, analytical solutions, and strategic data initiatives
• Establish and facilitate data governance forums, architecture review boards, and decision-making processes
• Collaborate with business stakeholders, data owners, technology teams, and enterprise architects to align on data standards and architecture roadmaps
• Provide architectural leadership for regulatory reporting and business transformation initiatives across Risk, Finance, Treasury, Compliance, or Transaction Banking domains
• Review and approve solution and data architecture artefacts to ensure adherence to enterprise standards and best practices
• Monitor emerging technologies and modern data architecture trends, recommending innovative solutions that support the organization's strategic objectives
• Contribute to the development of enterprise data strategy, governance capability, and future-state architecture roadmaps
• Promote the adoption of enterprise data governance, metadata management, and data quality practices across the organization

Associate Principal Engineer, Data Architecture – Functional Architecture

AI Engineer

• Lead the strategic direction of high-value pursuits, RFPs, and business proposals
• Craft compelling narratives that clearly communicate business value, product vision, and AI-driven innovation
• Translate complex technology and AI capabilities into client-focused solutions and business outcomes
• Collaborate with product leaders, designers, architects, and delivery teams to shape differentiated client proposals
• Apply product thinking and entrepreneurial mindset to uncover opportunities before clients fully define their needs
• Build reusable proposal frameworks, storytelling assets, and strategic positioning materials
• Leverage AI tools throughout the proposal lifecycle to accelerate research, synthesis, and content creation

Product Strategy Lead, AI & Growth

• Define, implement, and maintain enterprise data architecture principles, standards, policies, and target-state architectures aligned with business and technology strategies.
• Design and govern current-state, transition-state, and target-state data architectures and data flows across multiple business domains.
• Develop and maintain enterprise data models, ensuring alignment with industry standards and organizational data architecture principles.
• Review and approve data architecture artefacts, ensuring compliance with enterprise governance, policies, standards, and best practices.
• Establish and support enterprise data governance functions, architecture review boards, and governance forums, including developing Terms of Reference (ToRs).
• Provide architectural leadership and guidance for strategic data initiatives, enterprise data platforms, and data product development.
• Collaborate with business stakeholders, enterprise architects, solution architects, and engineering teams to define scalable and future-ready data solutions.
• Evaluate and recommend enterprise data architecture methodologies, technologies, and tools to support business transformation.
• Promote adoption of modern data architecture approaches, including Data Lake, Data Mesh, Data Fabric, Hybrid Architectures, and AI-enabled data ecosystems.
• Drive continuous improvement by identifying opportunities to enhance enterprise data architecture capabilities, governance, and operating models.
• Stay informed of emerging technologies, industry trends, and regulatory developments to ensure the organization's data architecture remains current and effective.