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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in providing L1 functional support for Workday HCM applications, including troubleshooting, configuration, and maintenance. Strong ability to collaborate with cross-functional teams and manage user incidents while ensuring compliance with ITSM processes.
Highest-signal resume keywords
Workday HCM Functional SupportWorkday Configuration and MaintenanceITSM ProcessesAnalytical and Problem-Solving SkillsExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workday HCMCore HCMStaffingCompensationPayrollBenefitsBusiness ProcessesReportingEIB IntegrationsWorkday Security Administration
Soft Skills
Stakeholder ManagementCollaborationMentoringAnalytical SkillsTroubleshooting
Tools & Technologies
ITSM ToolsAgile Methodologies
Certifications & Qualifications
Workday Certification
Industry Keywords
User ProvisioningAccess ManagementSLA ComplianceFunctional DocumentationKnowledge Base Articles
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Provide L1 functional support for Workday HCM applications, ensuring timely resolution of user incidents and service requests
- Troubleshoot and resolve issues related to Core HCM, Staffing, Compensation, Payroll, Benefits, Security, Business Processes, Reporting, and inbound EIB integrations
- Perform Workday configuration updates and support routine maintenance activities
- Collaborate with HR, business users, and IT teams to gather requirements, analyze issues, and recommend appropriate solutions
- Support Workday security administration, user provisioning, and access management activities
- Monitor support queues, prioritize tickets based on business impact, and ensure SLA compliance through ITSM processes
- Perform issue analysis, identify root causes, and escalate complex issues to L2/L3 support teams when necessary
- Assist with testing, validation, and deployment of Workday enhancements, patches, and configuration changes
- Prepare and maintain functional documentation, knowledge base articles, standard operating procedures (SOPs), and user guides
- Support reporting requests and assist with Workday report validation and troubleshooting
- Stay current with Workday releases and recommend improvements to enhance system functionality and user experience
- Collaborate with cross-functional teams to ensure Workday HCM solutions align with business objectives and organizational standards
- Mentor junior team members, share functional knowledge, and contribute to continuous improvement initiatives within the Workday practice
Requirements
What you’ll need- Total experience 6+ years
- Hands-on experience providing L1/L1.5 functional support for Workday HCM
- Strong functional knowledge of Workday HCM modules, including Core HCM, Staffing, Compensation, Payroll, Benefits, Security, Business Processes (BPs), and Reporting
- Experience troubleshooting Workday user issues, inbound EIBs, security access, business process issues, reporting, and data-related incidents
- Hands-on experience in Workday HCM configuration, maintenance, and production support
- Experience collaborating with HR, business stakeholders, and IT teams to understand and resolve functional issues
- Knowledge of Workday security roles, business process configuration, and reporting
- Familiarity with ITSM processes, including Incident, Problem, Change, and Service Request Management
- Experience creating and maintaining functional documentation, user guides, knowledge articles, and support documentation
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication and stakeholder management skills with the ability to explain technical concepts to non-technical users
- Experience working in Agile delivery environments
- Ability to manage multiple priorities in a fast-paced support environment
- Workday certification is preferred
- Willingness to work in the 2:00 PM – 11:00 PM IST shift to support US business hours
Benefits
Comp & perks- Employees can work remotely