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Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Provide L1 functional support for Workday HCM applications, ensuring timely resolution of user incidents and service requests
- Troubleshoot and resolve issues related to Core HCM, Staffing, Compensation, Payroll, Benefits, Security, Business Processes, Reporting, and inbound EIB integrations
- Perform Workday configuration updates and support routine maintenance activities
- Collaborate with HR, business users, and IT teams to gather requirements, analyze issues, and recommend appropriate solutions
- Support Workday security administration, user provisioning, and access management activities
- Monitor support queues, prioritize tickets based on business impact, and ensure SLA compliance through ITSM processes
- Perform issue analysis, identify root causes, and escalate complex issues to L2/L3 support teams when necessary
- Assist with testing, validation, and deployment of Workday enhancements, patches, and configuration changes
- Prepare and maintain functional documentation, knowledge base articles, standard operating procedures (SOPs), and user guides
- Support reporting requests and assist with Workday report validation and troubleshooting
- Stay current with Workday releases and recommend improvements to enhance system functionality and user experience
- Collaborate with cross-functional teams to ensure Workday HCM solutions align with business objectives and organizational standards
- Mentor junior team members, share functional knowledge, and contribute to continuous improvement initiatives within the Workday practice
Requirements
What you’ll need- Total experience 6+ years
- Hands-on experience providing L1/L1.5 functional support for Workday HCM
- Strong functional knowledge of Workday HCM modules, including Core HCM, Staffing, Compensation, Payroll, Benefits, Security, Business Processes (BPs), and Reporting
- Experience troubleshooting Workday user issues, inbound EIBs, security access, business process issues, reporting, and data-related incidents
- Hands-on experience in Workday HCM configuration, maintenance, and production support
- Experience collaborating with HR, business stakeholders, and IT teams to understand and resolve functional issues
- Knowledge of Workday security roles, business process configuration, and reporting
- Familiarity with ITSM processes, including Incident, Problem, Change, and Service Request Management
- Experience creating and maintaining functional documentation, user guides, knowledge articles, and support documentation
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication and stakeholder management skills with the ability to explain technical concepts to non-technical users
- Experience working in Agile delivery environments
- Ability to manage multiple priorities in a fast-paced support environment
- Workday certification is preferred
- Willingness to work in the 2:00 PM – 11:00 PM IST shift to support US business hours
Benefits
Comp & perks- Employees can work remotely
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Workday HCMCore HCMStaffingCompensationPayrollBenefitsBusiness ProcessesReportingEIB IntegrationsWorkday Security Administration
Soft Skills
Stakeholder ManagementCollaborationMentoringAnalytical SkillsTroubleshooting
Certifications
Workday Certification