MYOB

Salesforce Developer

• Own daily BAU support for Salesforce issues and requests from Sales and Customer Service
• Configure and enhance Salesforce so it stays secure, scalable, and aligned to business needs
• Build and maintain reports and dashboards for daily, weekly, and monthly performance
• Manage onboarding admin – user setup, profiles, permissions and access
• Contribute to Flows, Apex, LWC and integrations that streamline Sales and Service processes (with guidance)
• Maintain data quality and governance (sharing rules, role hierarchies, permission sets)
• Support integrations between Salesforce and other systems, and help spot optimisation opportunities

Salesforce Engineer

• Own daily BAU support for Salesforce issues and requests from Sales and Customer Service.
• Configure and enhance Salesforce so it stays secure, scalable, and aligned to business needs.
• Build and maintain reports and dashboards for daily, weekly, and monthly performance.
• Manage onboarding admin – user setup, profiles, permissions and access.
• Contribute to Flows, Apex, LWC and integrations that streamline Sales and Service processes (with guidance).
• Maintain data quality and governance (sharing rules, role hierarchies, permission sets).
• Support integrations between Salesforce and other systems, and help spot optimisation opportunities.

Financial Planning and Analysis

• Step into a dynamic role supporting MYOB’s Flare function and help shape the future of innovation and success
• Reporting to the Finance Operations Manager, you'll deliver impactful financial analysis and insights that drive smart decision-making and fuel business growth in superannuation operations team.
• Partner closely with Superannuation operations, commercial and finance leaders to track financial performance to plan
• Leverage a unique, industry leading data set, monitor and synthesize large volumes of data into easily understood monthly partner performance presentations, identifying variances and delivering insights that support our partners’ strategic visions
• Reconcile internal data versus partner data on a regular basis and support exciting ad hoc data analysis, leveraging financial modelling to provide clarity on performance progress and contractual deliverables
• Undertake the processing duties necessary e.g. invoicing to super partner funds, managing aged debt, etc. to ensure administrative processes are completed in an accurate and timely manner

Finance Operations Analyst

Security Engineer

• Use your skills to help businesses thrive and shape the future of work
• Collaborate with team members on security and reliability initiatives
• Participate in developing security-related tools and processes
• Work towards enhancing the customer experience with robust security practices

Principal Product Security Engineer

Product Designer

• Lead the design of AI-powered user interfaces and experiences
• Collaborate with product managers and engineers to iterate on designs
• Conduct user research and usability testing to inform design decisions
• Create wireframes, prototypes, and specifications for development teams
• Stay current with industry trends and emerging AI technologies

Principal AI Experience Designer

• Help shape the future of MYOB’s products and services by designing impactful user experiences
• Collaborate with product managers, engineers, and other designers to deliver high-quality products
• Conduct user research and testing to validate design decisions
• Create wireframes, prototypes, and high-fidelity designs
• Advocate for users and ensure user-centered design practices are upheld

Administration

• As a Customer Activation Administrator, you will coordinate the end to end implementation of Flare Benefits solutions for our clients and their employees.
• You will be the main point of contact throughout the implementation lifecycle, working with Sales, Customer Success, Product, Technology and Support to design, configure, test and launch solutions that meet client needs.
• You will keep projects on track, communicate clearly on progress and risks, and help improve our methods, templates and tools over time.
• Scope new client implementations, clarifying objectives, timelines, roles, risks and success measures
• Build and maintain implementation plans, schedules and status reports for your projects
• Coordinate cross functional activities and keep stakeholders informed with clear, timely updates
• Identify, document and manage risks, issues and changes through to resolution or escalation
• Translate client requirements, policies and processes into implementation designs aligned to Flare’s product and operating model
• Maintain accurate records in Salesforce, Workspace and Catche, and capture lessons learned to improve our playbooks and templates

Customer Activation Administrator

Full-stack Engineer

• Own Salesforce platform architecture and technical direction across clouds, data models, and integrations.
• Ensure scalability, performance, security, and data integrity
• Act as the technical point of contact for complex Salesforce decisions and blocking issues.
• Set and maintain standards, patterns, and guidelines for configuration, development, integration, and environments.
• Coordinate release governance, testing field, and documentation.
• Lead and contribute to configuration and development (Flows, Apex, LWC, integrations).
• Build and maintain integrations between Salesforce and other systems, including telephony/CTI.
• Manage and develop the telephony platform (Genesys Cloud preferred) covering IVR, call flows, queues, routing, and skills.
• Build and maintain integrations between telephony platforms and Salesforce (e.g. CTI, screen pops, activity logging, workflow automation).
• Work with internal teams and vendors to ensure resilient telephony connectivity, availability, call quality, and compliance.
• Provide technical leadership and mentorship to Salesforce and telephony teams and partners.
• Build positive relationships with senior collaborators and act as a key advisor on platform decisions.
• Guide teams through discovery, compose, build, testing, and rollout.
• Advise and train Salesforce and telephony specialists to improve engineering quality and architectural thinking.

Salesforce Tech Lead – Telephony

Salesforce & Telephony Tech Lead

• Own, evolve and optimise our Salesforce platform to ensure it remains secure, scalable and aligned to business needs.
• Balance configuration and development, governance and innovation, ensuring Salesforce continues to be a reliable, high-performing system that supports growth across the business.
• Design and deliver solutions that streamline processes, improve efficiency, and maintain high data integrity - while integrating Salesforce seamlessly with our broader technology ecosystem.
• Combine deep technical capability with a practical understanding of user needs to help develop efficient workflows.
• Ensure teams deliver a professional, human, and high-quality experience to every customer.
• Delivering high-quality configuration and development solutions (Flows, Apex, Lightning Web Components, integrations)
• Designing and supporting reliable API integrations with connected systems.
• Maintaining strong data governance standards including permission models, sharing rules and role-based access controls.
• Proactively identifying optimisation opportunities to enhance productivity and system performance.
• Identifying and fixing platform issues to minimise business disruption.
• Designing meaningful dashboards and reports that support business decision-making.
• Producing documentation, reports and user training to drive adoption and consistency.
• Partnering closely with interested parties to translate business requirements into scalable, best-practice Salesforce solutions.

Senior Salesforce Engineer

Systems Engineer

• Build, design, configure, and maintain IVR flows and call routing strategies in Genesys Cloud CX
• Set up and manage SIP trunks, DID numbers, call queues, and agent lines
• Perform line provisioning, voice gateway configuration, and trunk diagnostics
• Collaborate with product and sales to gather routing logic requirements and translate them into IVR solutions
• Monitor and troubleshoot telephony issues to ensure high availability and performance
• Support integration with third-party telephony infrastructure and systems
• Conduct regular system health checks and capacity planning for voice systems
• Ensure compliance with security and call recording regulations
• Build and maintain integrations between Genesys, Salesforce, and other systems
• Act as the technical escalation point for complex contact-center issues, leading root-cause analysis and continuous improvement initiatives

Senior Systems Engineer, Genesys

• Own, evolve and optimise our Salesforce platform to ensure it remains secure, scalable and aligned to business needs.
• Balance configuration and development, governance and innovation, ensuring Salesforce continues to be a reliable, high-performing system that supports growth across the business.
• Design and deliver solutions that streamline processes, improve efficiency, and maintain high data integrity - while integrating Salesforce seamlessly with our broader technology ecosystem.
• Help develop efficient workflows by combining deep technical capability with a practical understanding of user needs.
• Ensure our teams deliver a professional, human, and high-quality experience to every customer.

Account Manager

• Manage a portfolio of mid‑market accounting practices
• Drive new business growth across MYOB’s SME suite
• Lead partner conversations for digital transformation
• Stay proactive with outreach and partner engagement
• Collaborate with cross‑functional teams for tailored programs
• Spot risks and take action to retain subscriptions
• Maintain strong CRM hygiene and forecasting accuracy

Account Manager – Mid-Market

• Manage a portfolio of mid‑market accounting practices, building genuine, long‑term partnerships that help them succeed
• Drive new business growth across MYOB’s SME suite, consistently achieving monthly and quarterly targets
• Lead partner conversations that spark insight, uncover needs and support digital transformation and cloud migrations
• Stay proactive with daily outreach and partner engagement — typically 10 calls, 2 meetings and new opportunity creation
• Collaborate with cross‑functional teams to deliver tailored programs that boost product adoption and partner outcomes
• Spot risks early and take action to retain SME subscriptions, ensuring partners continue seeing value in MYOB
• Maintain strong CRM hygiene, forecasting accuracy and pipeline to stay ahead of the game