Head of Education Services

MYOB

Head of Education Services for MYOB's Mid Market ERP business. Building and leading education and enablement capabilities for customer growth.

Posted 7/29/2026full-timeSydney • 🇦🇺 AustraliaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading customer education and enablement strategies within SaaS ERP technology, focusing on building scalable learning functions that drive product adoption and customer success. Proven ability to connect learning investments to business outcomes through strong commercial acumen and cross-functional leadership.

Highest-signal resume keywords

Senior Leadership ExperienceCustomer Education ExpertiseRevenue Plan OwnershipCross-Functional LeadershipAdult Learning Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Learning Services DevelopmentEducation Program DesignP&L AccountabilityPerformance ReportingDigital Learning Approaches

Soft Skills

Team BuildingCommercial AcumenCross-Functional Collaboration

Industry Keywords

SaaSERP TechnologyCustomer SuccessTrainingOnboarding

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own and deliver the strategy for MYOB’s Mid Market Education Services capability, from early design through to commercial scale.
Build and lead a high-performing team that can design, deliver and improve education programs at scale.
Lead Education Services as a shared commercial platform across Services, Marketing, Customer Success and Partner go-to-market teams.
Own the revenue plan and shape the learning services model, including pricing, packaging, certification, subscriptions and recurring revenue opportunities.
Build scalable, omnichannel learning experiences across live digital, on-demand, in-product, partner-led and high-touch delivery.
Partner across Product, Customer Success, Sales and Services to lift onboarding, adoption, engagement and retention, using clear performance reporting to keep improving.

Requirements

What you’ll need

Significant senior leadership experience in customer education, enablement, learning services or training within SaaS ERP technology or enterprise software.
Proven success building and scaling learning functions with measurable impact on product adoption and customer outcomes ideally in an ERP environment.
Experience developing and commercialising education or training offers, including revenue or P&L accountability.
Strong commercial acumen, with the ability to connect learning investment to business outcomes and explain the return on enablement.
Strong cross-functional leadership across Product, Services, Customer Success, Sales and Marketing, with a track record of building high-performing teams through growth or change.
Deep knowledge of adult learning and modern digital learning approaches, plus experience using customer insights and product usage data to drive continuous improvement.

Benefits

Comp & perks

Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events
Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
Benefit from our partnership with Sonder, which supports the wellbeing of our team members
Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution