Muvr

Affiliate Manager

• Design, build, and maintain partner onboarding paths, role-based curricula and certification programs.
• Create enablement assets: step-by-step playbooks, process flows, quick reference guides, recorded trainings, demo videos, and slide decks.
• Deliver live trainings, workshops, and webinars for partner teams and internal stakeholders; facilitate Q&A and hands-on labs.
• Develop and maintain a partner knowledge base and resources in the partner portal.
• Partner with Product and Engineering to translate new features into enablement materials, release notes, and launch training.
• Build and run enablement campaigns to drive product adoption and feature uptake.
• Create assessment and certification criteria; validate partner readiness for go-live and advanced program tiers.
• Measure enablement effectiveness with KPIs and iterate on programs.
• Support sales enablement where needed.
• Collect partner feedback and weave learnings into continuous improvement of content and delivery.
• Manage enablement operations: scheduling, LMS/course setup, localization, and reporting.

Partner Enablement Specialist

Brand Manager

• Define and own Muvr’s brand strategy, positioning, voice, and visual identity.
• Create and maintain brand guidelines and ensure consistent application across all channels.
• Lead creative development for campaigns, website, product launches, PR, and thought leadership.
• Plan and execute integrated campaigns (paid, SEO/SEM, social, email, content, partnerships) that drive pipeline.
• Partner closely with Sales to define MQL/SQL, lead routing, SLAs, and campaign handoff processes.
• Manage marketing budget and vendor contracts.

Brand Marketing – Sales Manager

Customer Success Manager

• Own onboarding for a portfolio of customers: run kickoff calls, build success plans, ensure integrations and configurations are complete.
• Drive product adoption and time-to-value through proactive outreach, training (live and recorded), in-app guidance, and playbooks.
• Provide day-to-day customer support and case triage for non-technical and moderately technical issues; escalate to Support/Engineering as needed.
• Monitor account health (usage, logins, feature adoption) and run campaigns to re-engage at-risk users.
• Coordinate renewals and support upsell/expansion opportunities in partnership with Sales and Customer Success Managers.
• Create and maintain customer-facing collateral: onboarding guides, FAQs, knowledge base articles, and training materials.
• Run regular check-ins and quarterly business reviews (QBRs) for smaller accounts or as assigned.
• Capture customer feedback and product requests; partner with Product and Engineering to prioritize impactful improvements.
• Track and report on core customer success metrics; contribute to continuous improvement initiatives and playbook updates.

Customer Success Specialist

• Define and own Muvr’s brand strategy, positioning, voice, and visual identity
• Create and maintain brand guidelines and ensure consistent application across all channels
• Lead creative development for campaigns, website, product launches, PR, and thought leadership
• Manage relationships with agencies, designers, and freelance content creators
• Plan and execute integrated campaigns (paid, SEO/SEM, social, email, content, partnerships)
• Build and optimize content marketing (blogs, guides, case studies), social strategy, and paid acquisition
• Run A/B testing, landing page optimization, and conversion rate experiments
• Own marketing tech stack components (marketing automation, analytics, ad platforms)
• Partner closely with Sales to define MQL/SQL, lead routing, SLAs, and campaign handoff processes
• Produce sales enablement collateral: decks, one-pagers, battlecards, product sheets, case studies
• Train and equip sales with messaging, playbooks, and campaign materials
• Define and report on KPIs linking brand activity to pipeline and revenue (marketing-sourced pipeline, CAC, conversion rates)
• Own campaign measurement, attribution, and continuous optimization
• Manage marketing budget and vendor contracts
• Identify and manage strategic partnerships, sponsorships, and events/webinars to drive awareness and pipeline

Brand Marketing and Sales Manager

Copywriter

• Use AI tools to generate copy for ads, landing pages, emails, SMS, push notifications, and in-app messaging.
• Edit, refine, and quality-check AI-generated copy to ensure accuracy, clarity, tone, and brand alignment.
• Create multiple copy variations for A/B testing and performance optimization.
• Partner with Growth and Marketing teams to understand goals, audiences, and KPIs.
• Maintain consistency with Muvr’s brand voice and messaging guidelines.
• Organize prompts, templates, and workflows to support scalable copy production.
• Track copy performance and apply learnings to future iterations.

AI Copywriting Associate

Human Resources

• Own employee relations case handling support and compliance execution
• Protect fairness, consistency, and defensibility across sensitive issues
• Enable leaders to act early and correctly
• Heavy focus on documentation, triage, case workflow discipline, and policy enforcement support

HR Relations and Compliance Specialist

• Execute onboarding and offboarding checklists end to end (HR admin side)
• Coordinate tool access readiness with internal tool owners as applicable
• Maintain employee records, contracts, and required documentation with tight version control
• Support payroll coordination: timesheet follow-ups, cutoffs, exception tracking, dispute logging
• Support benefits administration coordination and employee queries
• Manage HR documentation templates, forms, and standard letters
• Own HR Ops intake triage support and keep queues clean and updated
• Ensure data accuracy across HR trackers and reporting inputs

HR Operations Specialist

People Operations

• Own the operating system for performance execution at Muvr: expectations, check-ins, documentation hygiene, coaching workflows, and escalation support.
• Build and run monthly check-in workflows (templates, cadence, compliance tracking)
• Manage new-hire 30-60-90 day performance check-ins and documentation
• Draft and maintain role scorecards and performance expectations by role
• Partner with leaders to structure coaching plans and measurable improvement targets
• Own PIP process execution: timelines, documentation, manager guidance, follow-ups
• Maintain a performance documentation library: templates, rubrics, guides
• Track performance cycle completion and escalate overdue items by manager and department
• Support performance-related investigations prep by ensuring records are complete and factual

People Performance Specialist

DevOps Engineer

• Architect and manage AWS infrastructure (ECS Fargate, Lambda, API Gateway, VPC, Route 53, CloudFront, S3)
• Automate infrastructure provisioning using Terraform, AWS CDK, or similar Infrastructure-as-Code (IaC) tools
• Decompose the monolith into containerized GoLang microservices, designed for independent scaling and fault isolation
• Build and manage CI/CD pipelines with GitHub Actions for automated testing, building, and deployment
• Implement advanced deployment strategies (blue-green, canary) to ensure zero downtime and safe rollbacks
• Manage core data and messaging layers: Kafka event streams, Redis caches, and MySQL/PostgreSQL databases
• Optimize system performance and cost across staging and production environments
• Own observability through dashboards, alerts, and log aggregation (Prometheus, Grafana, CloudWatch, Sentry)
• Implement secrets management and IAM best practices to ensure compliance and security
• Lead root cause analysis for incidents, implement automated recovery, and reduce mean time to resolution (MTTR)
• Collaborate cross-functionally with backend, data, and product teams to embed DevOps best practices
• Leverage AI-powered tooling (GPT automation, anomaly detection, code generation) to accelerate DevOps workflows.

Technical Recruiter

• Own sourcing, screening, interview coordination, offers, and closing for technical roles.
• Build and maintain proactive pipelines through outbound sourcing, referrals, and events.
• Calibrate with hiring managers on minimum qualifications and evaluation rubrics.
• Create structured interview plans and training for panelists.
• Report weekly on pipeline health, time to fill, and source effectiveness.
• Maintain accurate data in the ATS and ensure process compliance.
• Drive inclusive hiring practices and diverse slate goals.
• Partner with People Ops and Finance on headcount, compensation, and approvals.
• Support employer branding content and selective events.

Customer Retention Specialist

• Manage the post-onboarding relationship with Muvr providers — ensuring strong engagement from day one
• Design and execute retention programs, incentive campaigns, and recognition initiatives
• Identify early signs of disengagement and coordinate outreach to re-activate dormant drivers
• Monitor key engagement metrics (activation, retention, satisfaction) and develop insights to improve performance
• Collaborate cross-functionally with Driver Ops, Compliance, Product, Marketing, and WFM to address provider pain points
• Lead feedback loops using surveys, in-app sentiment tools, and data analytics to continuously improve the provider experience
• Partner with Enablement to update training, resources, and communication materials for active drivers

Driver Engagement & Retention Specialist

Operations

• Lead daily network operations for Moves, Deliveries, and Junk Removal.
• Oversee real-time dispatch, fleet utilization, and capacity coverage.
• Monitor and improve acceptance rate, on-time arrival, completion rate, and cancellations.
• Resolve incidents, provider delays, and capacity gaps with Dispatch and WFM.
• Identify inefficiencies and streamline workflows to raise fulfillment and reduce friction.
• Own provider onboarding, verification, and activation.
• Ensure compliance with KYC, insurance, vehicle qualification, and platform rules.
• Partner with Enablement and Safety on training, policy education, and expectations.
• Implement coaching, tier progression, and incentive programs.
• Surface experience gaps and drive initiatives that improve satisfaction and retention.
• Enforce safety, quality, and compliance policies.
• Partner with Safety and Community Operations on incident and claims investigations.
• Track safety and quality KPIs such as incident rate, suspension rate, and claim resolution time.
• Ensure complete documentation including proof of delivery and damage reporting.
• Conduct periodic audits and compliance reviews.
• Work with Community Operations on escalations and QA.
• Partner with Product and Engineering to improve dispatch logic and the driver app.
• Collaborate with WFM and Analytics on forecasting, dashboards, and reporting.
• Support Partner Operations on merchant and enterprise SLA delivery.
• Translate field insights into actionable recommendations for leadership and product.
• Manage and mentor Driver Operations Leads and Regional Operations Specialists.
• Set clear goals and hold teams accountable to KPIs.
• Run weekly operational reviews focused on performance, risks, and corrective actions.
• Build playbooks for new city launches, peak demand, and service expansion.
• Present performance, insights, and recommendations to senior leadership.