Muvr

Driver Operations Manager

Muvr

contract

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

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Job Level

Mid-LevelSenior

About the role

  • Lead daily network operations for Moves, Deliveries, and Junk Removal.
  • Oversee real-time dispatch, fleet utilization, and capacity coverage.
  • Monitor and improve acceptance rate, on-time arrival, completion rate, and cancellations.
  • Resolve incidents, provider delays, and capacity gaps with Dispatch and WFM.
  • Identify inefficiencies and streamline workflows to raise fulfillment and reduce friction.
  • Own provider onboarding, verification, and activation.
  • Ensure compliance with KYC, insurance, vehicle qualification, and platform rules.
  • Partner with Enablement and Safety on training, policy education, and expectations.
  • Implement coaching, tier progression, and incentive programs.
  • Surface experience gaps and drive initiatives that improve satisfaction and retention.
  • Enforce safety, quality, and compliance policies.
  • Partner with Safety and Community Operations on incident and claims investigations.
  • Track safety and quality KPIs such as incident rate, suspension rate, and claim resolution time.
  • Ensure complete documentation including proof of delivery and damage reporting.
  • Conduct periodic audits and compliance reviews.
  • Work with Community Operations on escalations and QA.
  • Partner with Product and Engineering to improve dispatch logic and the driver app.
  • Collaborate with WFM and Analytics on forecasting, dashboards, and reporting.
  • Support Partner Operations on merchant and enterprise SLA delivery.
  • Translate field insights into actionable recommendations for leadership and product.
  • Manage and mentor Driver Operations Leads and Regional Operations Specialists.
  • Set clear goals and hold teams accountable to KPIs.
  • Run weekly operational reviews focused on performance, risks, and corrective actions.
  • Build playbooks for new city launches, peak demand, and service expansion.
  • Present performance, insights, and recommendations to senior leadership.

Requirements

  • 4 to 6 plus years in operations, driver, fleet, or logistics roles; gig economy or last mile preferred.
  • Demonstrated success managing teams and improving performance.
  • Strong analytical skills with dashboard fluency and KPI driven decisions.
  • Excellent communication, stakeholder management, and problem solving.
  • Comfortable operating in fast-paced and evolving environments.
  • Bachelor’s degree in Business, Operations, Supply Chain, or equivalent experience.
Benefits
  • High ownership role with direct impact on marketplace performance.
  • Opportunity to build and scale Driver Operations as the company grows.
  • Cross-functional exposure and strategic decision making.
  • Fully remote team across time zones.
  • Meaningful work solving complex real-world logistics.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
fleet utilizationcapacity coverageKYC complianceincident resolutionworkflow optimizationperformance metricssafety KPIsdocumentation managementauditingdata analysis
Soft skills
leadershipcommunicationstakeholder managementproblem solvingmentoringgoal settingaccountabilitycollaborationcoachingadaptability