Driver Operations Manager
Muvr
contract
Posted on:
Location Type: Remote
Location: Philippines
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About the role
- Lead daily network operations for Moves, Deliveries, and Junk Removal.
- Oversee real-time dispatch, fleet utilization, and capacity coverage.
- Monitor and improve acceptance rate, on-time arrival, completion rate, and cancellations.
- Resolve incidents, provider delays, and capacity gaps with Dispatch and WFM.
- Identify inefficiencies and streamline workflows to raise fulfillment and reduce friction.
- Own provider onboarding, verification, and activation.
- Ensure compliance with KYC, insurance, vehicle qualification, and platform rules.
- Partner with Enablement and Safety on training, policy education, and expectations.
- Implement coaching, tier progression, and incentive programs.
- Surface experience gaps and drive initiatives that improve satisfaction and retention.
- Enforce safety, quality, and compliance policies.
- Partner with Safety and Community Operations on incident and claims investigations.
- Track safety and quality KPIs such as incident rate, suspension rate, and claim resolution time.
- Ensure complete documentation including proof of delivery and damage reporting.
- Conduct periodic audits and compliance reviews.
- Work with Community Operations on escalations and QA.
- Partner with Product and Engineering to improve dispatch logic and the driver app.
- Collaborate with WFM and Analytics on forecasting, dashboards, and reporting.
- Support Partner Operations on merchant and enterprise SLA delivery.
- Translate field insights into actionable recommendations for leadership and product.
- Manage and mentor Driver Operations Leads and Regional Operations Specialists.
- Set clear goals and hold teams accountable to KPIs.
- Run weekly operational reviews focused on performance, risks, and corrective actions.
- Build playbooks for new city launches, peak demand, and service expansion.
- Present performance, insights, and recommendations to senior leadership.
Requirements
- 4 to 6 plus years in operations, driver, fleet, or logistics roles; gig economy or last mile preferred.
- Demonstrated success managing teams and improving performance.
- Strong analytical skills with dashboard fluency and KPI driven decisions.
- Excellent communication, stakeholder management, and problem solving.
- Comfortable operating in fast-paced and evolving environments.
- Bachelor’s degree in Business, Operations, Supply Chain, or equivalent experience.
Benefits
- High ownership role with direct impact on marketplace performance.
- Opportunity to build and scale Driver Operations as the company grows.
- Cross-functional exposure and strategic decision making.
- Fully remote team across time zones.
- Meaningful work solving complex real-world logistics.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
fleet utilizationcapacity coverageKYC complianceincident resolutionworkflow optimizationperformance metricssafety KPIsdocumentation managementauditingdata analysis
Soft Skills
leadershipcommunicationstakeholder managementproblem solvingmentoringgoal settingaccountabilitycollaborationcoachingadaptability