Muvr

Project Manager

• Own end-to-end execution of operational and service delivery projects.
• Build project plans, timelines, milestones, and delivery frameworks.
• Ensure initiatives are delivered on schedule and within scope.
• Coordinate work across Ops, Product, Engineering, Support, and external partners.
• Manage dependencies, blockers, and tradeoffs.
• Drive accountability and clarity across stakeholders.
• Ensure delivery processes meet customer expectations and service standards.
• Monitor delivery performance metrics and resolve issues quickly.
• Support continuous improvement in service execution.
• Provide clear updates to leadership and stakeholders on delivery progress.
• Track risks, escalations, and resolution plans.
• Document outcomes, learnings, and best practices.
• Improve delivery workflows, tools, and repeatable playbooks.
• Support scaling of service delivery across markets.
• Help teams operate efficiently through structured execution.

Delivery Manager – Project Manager, Service Delivery Manager

DevOps Engineer

• Design, build, and maintain scalable cloud infrastructure
• Implement and improve CI/CD pipelines for faster, safer deployments
• Ensure platform reliability through monitoring, alerting, and observability
• Manage incident response, root cause analysis, and postmortems
• Improve system performance, uptime, and disaster recovery readiness
• Automate infrastructure provisioning using Infrastructure-as-Code tools
• Partner with Engineering teams to improve security and operational best practices

DevOps, SRE

Graphics Designer

• Design marketing and brand assets across digital channels (web, social, ads, email, presentations).
• Create graphics for campaigns, launches, partnerships, and lifecycle marketing.
• Ensure visual consistency across all customer-facing materials.
• Apply and evolve Muvr’s brand guidelines across assets.
• Partner with Creative & Content, Marketing, and Growth teams to execute briefs.
• Translate messaging and concepts into clear visual storytelling.
• Create multiple design variations for testing and optimization.
• Iterate designs based on feedback and performance insights.
• Organize and maintain design files and templates.
• Meet deadlines and manage multiple projects simultaneously.
• Support creative systems and scalable design processes.

Graphic Designer

Video Editor

• Edit video content for social, paid ads, web, lifecycle, and brand campaigns.
• Create short-form video optimized for platforms like TikTok, Instagram, YouTube, and ads.
• Assemble raw footage, graphics, sound, and motion into polished final assets.
• Partner with Creative & Content, Marketing, and Growth teams to understand briefs and goals.
• Translate brand guidelines and creative direction into compelling video edits.
• Edit multiple versions of videos for testing hooks, formats, and messaging.
• Optimize videos for engagement, retention, and conversion.
• Incorporate learnings from performance data into future edits.
• Organize, manage, and archive video assets.
• Ensure timely delivery of video content on tight deadlines.
• Maintain quality and consistency across all video outputs.

Content Manager

• Own Muvr’s visual and editorial identity across digital, social, lifecycle, and campaigns.
• Ensure brand consistency across all customer-facing touchpoints.
• Translate brand strategy into compelling creative execution.
• Develop and execute a content strategy aligned with marketing and growth goals.
• Oversee creation of content across formats (copy, visual, video, social, web, email).
• Partner with Growth and Revenue to create high-performing creative for acquisition and conversion.
• Work with Partnerships, PR, and Product on launches, campaigns, and co-branded initiatives.
• Lead and mentor internal creatives or manage external agencies and freelancers.

Creative Lead

Onboarding Specialist

• Manage the end-to-end onboarding process from approved applicant to first completed job.
• Guide drivers through documentation, background checks, training, and app setup.
• Ensure drivers clearly understand expectations, policies, and service standards.
• Verify driver documentation and onboarding requirements for accuracy and completeness.
• Ensure onboarding processes meet safety, quality, and compliance standards.
• Identify friction points in the onboarding journey and implement improvements.
• Work closely with Driver Acquisition to improve funnel handoffs.

Driver Onboarding Specialist

Public Relations

• Build and maintain relationships with journalists, editors, and media outlets.
• Pitch story ideas, announcements, and thought leadership opportunities.
• Secure consistent, high-quality earned media coverage.
• Develop clear, compelling narratives aligned with Muvr’s brand and business goals.
• Draft press releases, media pitches, talking points, and FAQs.
• Support product launches, market expansions, partnerships, and company milestones.
• Monitor media mentions and brand sentiment.
• Track PR KPIs such as coverage quality, reach, sentiment, and share of voice.

PR Specialist

Analyst

• Triage incoming deal submissions and change requests; own ticketing / intake workflow and SLAs.
• Manage discounting, approval routing and exception workflows per approval matrices and pricing policy.
• Prepare, validate and produce quotes and proposal documents (CPQ or templated quoting tools, spreadsheets, PDF proposals).
• Review commercial terms and pricing for accuracy; coordinate with Finance and Legal on non-standard terms.
• Ensure contract and quote data is correctly captured in the CRM (opportunities, line-items, custom objects) and billing systems.
• Maintain and enforce deal desk policies: discount thresholds, approval authorities, standard T&Cs, bundling/pricing rules.
• Operate and configure deal desk tools (CPQ, quoting platforms, e-signature tools); coordinate with RevOps on integrations.
• Track and report deal desk metrics: turnaround time, approval volumes, discount leakage, quoting accuracy, and reason codes.
• Run periodic audits of closed/won deals to surface policy exceptions and revenue leakage.
• Partner with Sales enablement to train reps on deal submission standards and self-service tools.
• Drive continuous improvement: streamline approval flows, reduce manual work, and propose automations.
• Support month / quarter close activities related to bookings, recognition and audit requests.

Deal Desk Analyst

Revenue Operations

• Own and optimize Muvr’s CRM (e.g., Salesforce / HubSpot) and related GTM stack: maintain data hygiene, design lead routing, deal stages, and automation.
• Build and maintain the revenue reporting and forecasting framework (weekly, monthly, quarterly) used by Sales leadership and the executive team.
• Drive sales process design and documentation — playbooks, qualification frameworks, handoffs between marketing → sales → CS.
• Manage deal desk and quoting processes (including approvals, discounting policy, and contract handoffs).
• Partner with Marketing to measure and improve MQL → SQL → opportunity conversion; own attribution and lead scoring improvements.
• Partner with Customer Success to measure retention, expansion, churn drivers; enable expansion motions and identify at-risk customers.
• Execute process improvements and projects that reduce friction (onboarding, proposals, renewal workflows).
• Build dashboards and ad-hoc analyses; surface insights to leadership and provide recommendations to influence strategy.
• Lead GTM tool evaluations and implementations; manage vendor relationships and the technical roadmap for GTM stack.
• Coach and enable sales and CS teams on tools, forecasts, and best-practice processes.

Revenue Operations Manager

Director

• Own company-wide revenue targets and contribute to long-range growth planning.
• Design and execute revenue strategies across consumer, B2B, and enterprise segments (as applicable).
• Identify and prioritize new revenue streams, pricing models, and monetization opportunities.
• Own pricing strategy, testing, and optimization across services and markets.
• Balance growth, conversion, and contribution margin through data-driven pricing decisions.
• Optimize the full revenue funnel from acquisition to conversion to repeat usage.
• Build and scale B2B, enterprise, and partner-driven revenue channels.
• Own revenue forecasting, reporting, and performance management.
• Act as the connective tissue between Growth, Product, Ops, and Finance on revenue decisions.
• Build, manage, and mentor a high-performing revenue and growth team.

Director of Revenue

Business Development Rep

• Identify and prioritize potential brand, channel, and strategic partners aligned with Muvr’s target customers.
• Research markets, industries, and companies that present partnership opportunities.
• Develop outbound strategies to source, pitch, and engage partners.
• Lead partnership conversations from intro through negotiation and launch.
• Structure mutually beneficial partnership models (co-marketing, referrals, integrations, bundled offers).
• Coordinate internal alignment to ensure partnerships are operationally viable.
• Launch and manage partnerships in collaboration with Marketing and Operations.
• Track partnership performance against defined goals and KPIs.
• Optimize or sunset partnerships based on performance and strategic fit.
• Build long-term relationships with partners through trust, communication, and execution.
• Act as Muvr’s primary point of contact for assigned partners.
• Identify expansion opportunities within existing partnerships.
• Partner with Marketing on campaigns, messaging, and co-branded initiatives.
• Work with Revenue and Ops to ensure partnerships drive real bookings and revenue.
• Provide feedback from partners to inform product and go-to-market strategy.

Business Development Specialist

Brand Manager

• Define and own Muvr’s brand strategy, positioning, voice, and visual identity
• Create and maintain brand guidelines and ensure consistent application across all channels
• Lead creative development for campaigns, website, product launches, PR, and thought leadership
• Manage relationships with agencies, designers, and freelance content creators
• Plan and execute integrated campaigns (paid, SEO/SEM, social, email, content, partnerships) that drive pipeline
• Build and optimize content marketing (blogs, guides, case studies), social strategy, and paid acquisition
• Own marketing tech stack components (marketing automation, analytics, ad platforms)
• Partner closely with Sales to define MQL/SQL, lead routing, SLAs, and campaign handoff processes
• Produce sales enablement collateral: decks, one-pagers, battlecards, product sheets, case studies
• Define and report on KPIs linking brand activity to pipeline and revenue (marketing-sourced pipeline, CAC, conversion rates)

Brand Marketing Manager

Chief Marketing Officer

• Own marketing strategy aligned to company growth and revenue goals.
• Define target customer segments, positioning, and go-to-market plans by service and market.
• Own acquisition channels including paid, organic, lifecycle, partnerships, and local marketing.
• Lead experimentation across channels, messaging, and offers.
• Own Muvr’s brand voice, value proposition, and messaging across touchpoints.
• Partner with Product and Revenue to optimize the full funnel from awareness to booking to repeat usage.
• Manage marketing budget, forecasting ROI and scaling what works.
• Build, manage, and mentor a high-performing marketing and growth team.

Director of Marketing

Operations

• Own and execute Muvr’s operational strategy to support rapid, sustainable growth.
• Design scalable operating models for moving, delivery, and hauling services across markets.
• Translate company goals into clear operational KPIs, dashboards, and action plans.
• Oversee driver and mover operations, including onboarding, activation, utilization, retention, and performance management.
• Improve marketplace liquidity, service-level reliability, and fulfillment rates.
• Partner with Growth and Product to balance supply and demand across geographies and time windows.
• Own end-to-end service quality, including booking accuracy, on-time performance, issue resolution, and NPS.
• Build and optimize SOPs for customer support escalation, refunds, claims, and incident management.
• Use data and customer insights to continuously improve service standards.
• Build repeatable, documented processes that reduce manual work and operational risk.
• Partner with Product and Engineering to define operational requirements, tooling, and automation.
• Evaluate and implement third-party tools and vendors to support operations at scale.
• Own operational cost structures, contribution margins, and market-level profitability.
• Partner with Finance on forecasting, budgeting, and cost optimization initiatives.
• Identify levers to improve efficiency without compromising customer or driver experience.
• Build, manage, and mentor a high-performing operations team.
• Establish clear ownership, accountability, and career development paths.
• Foster a culture of execution, continuous improvement, and customer obsession.
• Serve as the operational voice in company-wide planning and decision-making.
• Lead cross-functional projects that require tight coordination across teams.
• Act as a key operator during high-impact events, incidents, or rapid scaling moments.

Director of Operations

Product Manager

• Own and evolve Muvr’s product vision and roadmap aligned with company goals
• Identify and prioritize customer, driver, and operator problems with the highest business impact
• Balance short-term wins with long-term platform and marketplace strategy
• Translate strategy into clear product requirements, roadmaps, and milestones
• Ensure on-time, high-quality delivery in partnership with Engineering and Design
• Make fast, informed tradeoffs when priorities, timelines, or resources change
• Own end-to-end customer and supply-side experiences across web and mobile
• Improve conversion, fulfillment, reliability, retention, and trust
• Define success metrics and ensure teams ship with clear outcomes in mind
• Lead experimentation and learning across features, flows, and pricing-adjacent surfaces
• Act as the connective tissue between Engineering, Operations, Revenue, and Marketing
• Align stakeholders around priorities, tradeoffs, and outcomes
• Build, manage, and mentor a high-performing product team