Driver Engagement & Retention Specialist
Muvr
contract
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
About the role
- Manage the post-onboarding relationship with Muvr providers — ensuring strong engagement from day one
- Design and execute retention programs, incentive campaigns, and recognition initiatives
- Identify early signs of disengagement and coordinate outreach to re-activate dormant drivers
- Monitor key engagement metrics (activation, retention, satisfaction) and develop insights to improve performance
- Collaborate cross-functionally with Driver Ops, Compliance, Product, Marketing, and WFM to address provider pain points
- Lead feedback loops using surveys, in-app sentiment tools, and data analytics to continuously improve the provider experience
- Partner with Enablement to update training, resources, and communication materials for active drivers
Requirements
- 2+ years of experience in driver operations, community engagement, or gig-economy retention
- Strong analytical mindset; able to interpret and act on engagement and churn data
- Excellent written and verbal communication skills
- Empathetic, people-oriented, and comfortable resolving provider concerns
- Preferred: Experience using lifecycle or CRM tools (Customer.io, HubSpot, Airtable, or Twilio)
- Preferred: Background in logistics, rideshare, or last-mile delivery operations
- Preferred: Bilingual (English/Spanish or regionally relevant)
Benefits
- Competitive compensation, bonuses, and benefits
- Work remotely while impacting real-world logistics across the country
- Opportunities for growth within Operations, Enablement, and Leadership tracks
- Mission-driven culture focused on empowering independent providers
- Collaborative, fast-moving team environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticsengagement metricschurn dataretention programsincentive campaignsrecognition initiatives
Soft skills
analytical mindsetwritten communicationverbal communicationempathypeople-orientedproblem resolution