Muck Rack

Sales Development Rep

• Build pipeline through outbound outreach — prospect leads via email, LinkedIn, and phone to consistently meet and exceed quota
• Personalize your interactions — leverage Muck Rack’s tools and prospect insights to make outreach timely, relevant, and informed from the first touch
• Prospect strategically— develop efficient, creative outreach systems tailored to target accounts, using our systems to identify patterns and prioritize who to contact and when
• Plan your day with purpose — lean on AI-assisted workflows to structure your time, stay on top of follow-ups, and keep your pipeline moving without things falling through the cracks
• Stay plugged into PR — monitor industry news to surface timely, relevant outreach opportunities
• Maintain clean CRM hygiene — keep lead records, activities, and reporting accurate and up to date in Salesforce
• Collaborate cross-functionally — partner closely with Account Executives and Marketing to align outreach efforts and drive pipeline growth
• Maintain consistent activity standards — execute against outreach expectations across segments while balancing quality personalization with high-volume prospecting

Outbound Sales Development Representative, SDR

SEO Marketing

• Own and evolve Muck Rack’s organic growth strategy, including SEO, GEO and website performance
• Lead SEO & GEO including on-page optimization, technical SEO, site architecture and generative engine optimization
• Partner closely with our content team to develop and scale high impact, search driven content
• Identify and execute programmatic and highly scalable SEO and GEO opportunities to accelerate our growth
• Own website strategy for muckrack.com, including information architecture, user journeys across the funnel, and landing pages
• Establish a robust experimentation roadmap across SEO and web, balancing quick wins with long-term bets
• Drive conversion rate optimization (CRO) through experimentation, AB testing and continuous iteration
• Collaborate with Product, Engineering and Design to improve site performance and UX
• Define and track key growth metrics (traffic, rankings, conversion rate, pipeline, revenue contribution, etc)
• Build and lead a high-performing team over time as the function scales

Director of Growth – SEO, Web

Vice President

• Define and maintain the single source of truth for every business metric at Muck Rack: from ARR and net retention to pipeline conversion and feature adoption
• Own the analytics engineering function: a small, high-leverage team that maintains our dbt project and builds the semantic layer that powers both human and AI-driven analytics and decides how data is modeled, curated and exposed
• Set the AI analytics roadmap: architect the path from today’s dashboard-driven reporting toward a natural language, self-service model where stakeholders can query metrics directly
• Manage and build a team of embedded business analysts each reporting to you while sitting functionally within their business team
• Deeply understand the workflows of each function your team serves. Map out what a CSM does in a given day, week, and quarter. Understand what the best-performing reps do differently. Identify where data and tooling can systematize what great looks like and build it
• Treat each department as a “customer” of the analytics team: understand their use cases, anticipate their needs, and proactively build the data products and dashboards that help them perform, rather than waiting for requests
• Set quality standards and methodology across all analysts to ensure consistency in metric definitions, analytical rigor, and output quality — regardless of which function they’re embedded in
• Build and run the BA community of practice: weekly syncs, peer review, shared learnings, and professional development
• Build and operate the prioritization framework that balances the long tail of ad hoc requests against investment in infrastructure, automation, and proactive insight-building
• Be the gatekeeper: protect the team’s capacity for high-leverage work (semantic layer, AI tooling, automated reporting) while ensuring urgent business questions still get fast answers
• Make the trade-offs visible stakeholders should understand what the team is working on, why, and what’s in the queue
• Evaluate and evolve our BI tooling strategy, with a focus on enabling faster, more flexible report creation without tools and dashboards proliferating unchecked
• Build the semantic layer as the foundation for consistent metric definitions across every consumption layer including dashboards, ad hoc analysis, and AI agents
• Deliver a natural language querying capability that lets executives and operators get quick answers to metric questions without submitting a request.

VP, Analytics

Events

• Manage and update tasks in project management platform, ensuring timelines and deliverables stay on track
• Maintain accurate documentation across all event workstreams
• Support registration tracking and reporting
• Provide administrative support for speaker communications
• Assist with outreach, scheduling, and collection of speaker releases
• Maintain and update the master run of show with all relevant event details
• Ensure alignment across stakeholders on timing and programming
• Keep the event budget document up to date
• Track expenses and flag variances as needed
• Compile and communicate daily website updates to Engineering
• Ensure event information is accurate and current
• Liaise with venue and external vendors to support logistics and execution
• Assist with contract deliverables and day-to-day coordination
• Support logistics planning
• Support design and decor production
• Support A/V production
• Support registration setup and administration
• Oversee room management and session logistics
• Manage the main session room run of show and coordinate A/V execution

Event Manager – Contract

Marketing

• Own the post-sale lifecycle strategy across onboarding, adoption, retention, expansion and advocacy, establishing clear stages, core workflows and measurable outcomes tied to product usage, retention and net revenue retention
• Shape and drive expansion strategy by identifying growth opportunities and guiding programs that increase product usage, upsell and cross-sell across accounts
• Own the product adoption strategy by defining key usage behaviors, operationalizing adoption metrics and leading product education to drive depth and frequency of usage
• Partner with Product and Product Marketing to ensure lifecycle and adoption strategies reflect real customer workflows and differentiated value
• Set the vision for scalable learning programs, including webinars, courses and resource hubs that enable customers to achieve meaningful outcomes
• Own the end-to-end advocacy strategy, building a clear path from adoption to advocacy to referral-driven growth, and guiding programs for reviews, case studies and customer references
• Establish and lead a voice of the customer program, including structured feedback systems and Customer Advisory Boards, to inform Product, Marketing and leadership decisions
• Lead and inspire a high-performing team by setting clear priorities, fostering cross-functional collaboration, and developing team members through coaching, feedback, and professional growth opportunities

Associate Director, Customer Marketing – Education

Operations

• Lead and develop a distributed team of IT professionals across the US and Europe, supporting day-to-day operations and team growth
• Support IT operations across a globally distributed workforce
• Own core IT service operations, including user provisioning, access management, SaaS administration, and endpoint lifecycle management
• Manage identity and access systems (e.g., Okta), ensuring secure, scalable, and efficient access workflows
• Drive automation of IT processes such as onboarding, offboarding, and access changes using tools like Tines or similar platforms
• Administer and optimize SaaS platforms including Google Workspace, Slack, Zoom, GitHub Enterprise, and others
• Track SaaS license usage, monitor spend, and identify opportunities for cost optimisation and tooling improvements
• Partner with Security, People, and business leaders to ensure compliance, access governance, and strong employee experience
• Support the transition of IT operations from an external provider to an in-house team, improving service quality and operational visibility
• Define and track key IT metrics (e.g., provisioning speed, service quality, system usage) to drive continuous improvement

Global IT Operations Manager

DevOps Engineer

• Partner with DevOps and application engineering teams to design and improve standardized infrastructure, deployment workflows, and CI/CD pipelines
• Build, operate, and continuously improve our containerized infrastructure, with a focus on reliability, scalability, and cost efficiency
• Bring deep expertise in Kubernetes and its ecosystem, helping define best practices and support adoption across engineering teams
• Manage and evolve cloud infrastructure on AWS, including compute, networking, and storage systems
• Improve observability, monitoring, and incident readiness across production systems
• Participate in a shared on-call rotation (approximately 1 week every 5 weeks), responding to and resolving production incidents
• Mentor teammates and share knowledge to improve engineering practices and operational maturity across the organization

Senior Software Engineer, DevOps

Account Executive

• Build and close a pipeline of expansion opportunities across existing Enterprise customers
• Partner with Enterprise Customer Success Managers to identify whitespace and growth opportunities
• Prospect into the existing customer base through outbound outreach and internal referrals
• Sell across Muck Rack’s product suite (Media Intelligence, Press Release, Social Listening, Gen Pulse, etc.)
• Accurately forecast monthly and quarterly expansion bookings
• Own account and territory planning in partnership with your CSM pod
• Drive pipeline creation, conversion, and deal progression across expansion opportunities
• Collaborate cross-functionally to ensure alignment across sales and customer success

Senior Customer Account Executive

Customer Success Manager

• Lead, coach, and develop a team of Customer Success Managers supporting agency customers across different segments
• Drive Gross and Net Revenue Retention through strong renewal execution and expansion strategy
• Build and maintain relationships with key stakeholders across strategic agency accounts
• Guide your team in delivering consultative value through product expertise, industry best practices, and strategic recommendations
• Forecast monthly and quarterly GRR and NRR with accuracy
• Own and inspect the renewals and expansion pipeline, ensuring visibility into risk, opportunity, and execution
• Identify performance gaps across accounts and implement clear, measurable plans to improve outcomes
• Partner cross-functionally with Onboarding, CX, Product, and RevOps to deliver a consistent and scalable customer experience
• Translate customer feedback into insights that inform product and go-to-market strategy
• Hire, develop, and retain top talent within the Customer Success organization

Manager, Customer Success – Agency

• Serve as the primary point of contact for enterprise agency customers, retaining and growing a book of business
• Meet with customers virtually and in-person to provide product expertise, share industry best practices, and deliver strategic recommendations
• Own the full customer lifecycle, including support during post-sale onboarding through renewal and including product adoption for new and existing customers
• Own the full book of business, including all renewals and a pipeline of expansion opportunities
• Identify and close expansion opportunities (users, licenses, add-ons, and new product offerings)
• Forecast renewals and expansion revenue with a high degree of accuracy
• Execute on-time contract renewals and mitigate churn risk
• Identify customer risks early and partner with Support, Product, and leadership to resolve issues
• Lead regular business reviews (QBRs) with key accounts
• Provide customer insights and feedback that influence product development and go-to-market strategy

Customer Success Manager, Enterprise Agency

• Serve as the primary point of contact for commercial agency customers, retaining and growing a book of business
• Meet with customers virtually and in-person to provide product expertise, share industry best practices, and deliver strategic recommendations
• Own the full customer lifecycle, including support during post-sale onboarding through renewal and including product adoption for new and existing customers
• Own full book of business, including all renewals and a pipeline of expansion opportunities
• Identify and close expansion opportunities (users, licenses, add-ons, and new product offerings)
• Forecast renewals and expansion revenue with a high degree of accuracy
• Execute on-time contract renewals and mitigate churn risk
• Identify customer risks early and partner with Support, Product, and leadership to resolve issues
• Lead regular business reviews (QBRs) with key accounts
• Provide customer insights and feedback that influence product development and go-to-market strategy

Customer Success Manager, Commercial Agency

• Build and close a pipeline of expansion opportunities across existing SMB & MM customers
• Partner with SMB & MM Customer Success Managers to identify whitespace and growth opportunities
• Prospect into the existing customer base through outbound outreach and internal referrals
• Sell across Muck Rack’s product suite (Media Intelligence, Press Release, Social Listening, Gen Pulse, etc.)
• Accurately forecast monthly and quarterly expansion bookings
• Own account and territory planning in partnership with your CSM pod
• Drive pipeline creation, conversion, and deal progression across expansion opportunities
• Collaborate cross-functionally to ensure alignment across sales and customer success

Customer Account Executive

Sales

• Own new business revenue performance across all sales segments, including pipeline generation, conversion, and quota attainment
• Lead and develop a multi-layered sales organization, managing managers and supporting their teams to consistently meet or exceed targets
• Raise the performance bar across the organization through clear expectations, structured inspection, and consistent accountability
• Establish and reinforce operational rigor across forecasting, pipeline management, and deal inspection
• Partner closely with our Chief Revenue Officer to align on strategy, priorities, and performance expectations
• Build and execute sales strategies that improve win rates, deal velocity, and overall efficiency across segments
• Partner with Revenue Operations to improve forecasting accuracy, reporting, and visibility into performance
• Collaborate with Marketing, Product, and Customer Success to align go-to-market strategy and ensure a seamless customer journey
• Diagnose performance gaps across teams and implement clear, measurable plans to improve outcomes
• Act as a senior leader across the business, contributing to company-wide strategy and decision-making