Administration

• Receives inbound phone inquiries from requesters regarding medical records
• Answers questions regarding status of the request
• Ensures that calls are answered promptly and courteously within prescribed standards
• Works with Supervisor to escalate complex elevated issues
• Maintains and ensures positive relationships with clients and requestors
• Access and navigate through multiple EMR(s) systems to check status of inbound phone inquiries
• Participates in weekly customer service meetings

ROI Service Administrator

• Function as a go-to person for training, special projects, and expertise
• Lead by example; exhibit a positive and supportive attitude with a commitment to teamwork
• Receives inbound phone inquiries from requesters regarding patient medical records
• Answers questions regarding the status of the request
• Ensures that calls are answered promptly and courteously within prescribed standards and metrics
• Works with Supervisor to escalate complex elevated issues
• Maintains and ensures positive relationships with clients (hospitals) and requestors of ROI (attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctor’s offices, and others)
• Maintains strong knowledge of HIPAA, HITECH, state/federal rulings, and statutes, as well as facility requirements and nuances
• Participates in weekly customer service meetings to assess, discuss, and analyze trends, training opportunities, skill enhancement and client/requester issues
• Access and navigate through multiple EMR(s) systems to check status of inbound phone inquiries from requesters
• Performs other duties as assigned by management.

Senior ROI Service Administrator

Manager

• Manages workflow among on-site employees to ensure maximum productivity and quality standards are met
• Adjusts work assignments as needed to cover peak periods, leave and vacancies
• Prioritizes work to ensure completion of ROI function
• Adjusts work assignments as needed to cover peak periods, leave and vacancies at the staffed hospital sites
• Provides coverage in event of backlogs, illness, vacation or leave of absence of medical record staff
• Performs Quality Assurance monitoring of work performance for the ROI Specialists
• Conducts productivity and work performance reviews for ROI Specialists in accordance with MRO/customer policies and procedures and Federal/State law
• Monitors performance and provides performance feedback and evaluations for ROI Specialists
• Monitors and approves paid time off and schedules for all staff
• Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect
• Responds to customer needs in a positive and efficient manner

Area Manager, Health Information Management

• Receives inbound phone inquiries from requesters regarding STAT medical records.
• Answers questions regarding status of the request.
• Ensures that calls are answered promptly and courteously within prescribed standards and metrics.
• Monitor fax queues and process the medical records request within the clients required time frame.
• Works with Supervisor to escalate complex elevated issues.
• Maintains and ensures positive relationships with clients (hospitals) and requestors of ROI (attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctor’s offices, and others).
• Maintains strong knowledge of HIPAA, HITECH, state/federal rulings, and statutes, as well as facility requirements and nuances.
• Participates in weekly customer service meetings to assess, discuss, and analyze trends, training opportunities, skill enhancement and client/requester issues.
• Access and navigate through multiple EMR(s) systems to check status of inbound phone inquiries from requesters.
• Performs other duties as assigned by management.

ROI Administrator – STAT

Full-stack Engineer

• Partner with Scrum Team to build products
• Learn and implement Engineering disciplines with Scrum Team
• Learn best Technical Excellent and Architectural practices
• Collaborate with Scrum Team to deliver quality technology

Software Engineer Intern

• Manages workflow among on-site employees to ensure maximum productivity and quality standards are met
• Adjusts work assignments as needed to cover peak periods, leave and vacancies
• Prioritizes work to ensure completion of ROI function
• Provides coverage in event of backlogs, illness, vacation or leave of absence of medical record staff
• Performs Quality Assurance monitoring of work performance for the ROI Specialists
• Conducts productivity and work performance reviews for ROI Specialists in accordance with MRO/customer policies and procedures and Federal/State law
• Monitors performance and provides performance feedback and evaluations for ROI Specialists
• Monitors and approves paid time off and schedules for all staff
• Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect
• Responds to customer needs in a positive and efficient manner.

Director

• Provide leadership, mentorship, and career development for systems engineers and database administrators.
• Foster a culture of accountability, collaboration, and operational excellence.
• Promote continuous improvement through automation, standardization, and operational best practices.
• Ability to translate business priorities into infrastructure and enterprise systems strategies that support long-term organizational growth and operational resilience.
• Demonstrated capability to build and sustain highly reliable technology environments through disciplined operational practices and continuous improvement.
• Proven ability to partner effectively with architecture, support operations, and IT service management leaders to ensure coordinated service delivery.
• Experience building and developing high-performing engineering and technical teams through mentorship, coaching, and clear accountability.
• Ability to evaluate technology decisions through the lens of enterprise impact, balancing innovation, risk management, and operational stability.
• Strong ability to communicate complex technology topics clearly to executive leadership and business stakeholders.
• Experience leading organizational and technology change initiatives including infrastructure modernization and operational maturity improvements.

Senior Director, Enterprise Systems

• Design, develop, and maintain application features using .NET (C#, ASP.NET / .NET Core).
• Write efficient and optimized SQL queries and support database-related development tasks.
• Assist in building and consuming RESTful APIs.
• Follow established coding standards and best practices throughout the development lifecycle.
• Participate in code reviews and incorporate feedback to improve code quality.
• Collaborate with team members to understand requirements and deliver solutions on time.
• Debug, troubleshoot, and resolve application issues.
• Maintain a strong focus on usability and end-user experience.

Analyst – Software Engineering

Implementation Specialist

• Executes implementation strategy and delivers MRO’s release of information (ROI) solutions and services to new and existing client sites.
• Manages, leads, and or provides support to all implementations of MRO’s Exchange Manager platform and any technology add-ons at client sites.
• Creates and executes effective and efficient release of information (ROI) workflows.
• Training of all field users (ROI Specialists) on processes and software application use.
• Resolving operational and technical issues as necessary.
• Serve as primary resource between MRO and client throughout the implementation phase and until normal state of operations is achieved.
• Develop positive work relationships with on-site clients and serves as a resource in the transition of the ROI process.
• Collaborate and coordinate with other MRO resources as necessary to ensure successful and optimal outcomes for all client implementations.

Implementation Specialist, Hospital ROI

Financial Planning and Analysis

• Revenue forecast modeling — build, maintain, and continuously improve the end-to-end model that drives business planning
• Monthly business financial reviews — own preparation, presentation, and narrative for leadership, surfacing key performance drivers and risks
• Business partnership — serve as the primary finance resource for Sales, Operations, and Account Management, delivering timely, decision-ready analysis
• Reporting & tooling — oversee Power BI dashboards and revenue tracking infrastructure to keep teams informed on client financials and bookings
• AI & automation — drive adoption of AI-powered FP&A tools to eliminate manual work and expand the team’s analytical capacity
• Ad-hoc analysis — rapidly synthesize data and deliver actionable insights for high-priority business questions
• Team leadership — lead and develop the Revenue Finance team with a high-performance, automation-first mindset

Director, FP&A

Operations

• Overall management responsibility for a specific portion of a region for staffed site operations.
• Selects and maintains qualified personnel in all positions reporting directly.
• Directs, monitors, and appraises the performance of individuals immediately reporting.
• Oversees and provide guidance to direct reports on employee and site performance.
• Leads the workflow activities among site employees to ensure maximum productivity and quality standards are met.
• Provide leadership, direction and support to the MRO management team to ensure maximum efficiencies and client satisfaction at various locations.
• Promotes a positive self-image of MRO with emphasis on customer service.
• Responds to customer needs in a positive and efficient manner.
• Ensure work is performed in accordance with MRO/customer policies and procedures as well as Federal/State law.
• Maintain on-boarding training program to ensure medical record staff understand proper processes and procedures.
• Monitors performance to provide performance feedback, measurements, and evaluations.
• Monitor profitability of site operations and make appropriate adjustments to achieve company goals in conjunction with the Director of Client Operations.
• Reviews performance against operating plans and standards.
• Provides reports to subordinates on interpretation of results and approves changes in direction of plans.
• Assist with Root Cause Analysis and Corrective Action Plans.
• Review and approves expenses.
• Coordinates and collaborates with other departments to carry out responsibilities.
• Maintain budget controls for staffed site operations in conjunction with the Director of Client Operations.
• Maintains positive client relations including regular meetings to review operational results and proactively seek process improvements.
• Participates in client QBR (Quarterly Business Reviews) as needed.
• Collaboratively work with department heads at National Service Center.
• Facilitate a positive work environment that drives reduced turnover.

Associate Director – Client Operations

• Write clean, maintainable, and efficient code, following best practices and coding standards, completing tasks independently and taking a proactive approach to finding solutions to challenges.
• Develop new features and improvements based on project requirements, collaborating with product managers and designers but also taking ownership of your work from start to finish.
• Work with cross-functional teams to understand project requirements and help implement new features and updates.
• Proactively identify bugs and issues in the software and resolve them through testing and debugging.
• Create unit tests, conduct testing, and document solutions and processes for future reference.
• Ensure code is well-tested and stable before release.
• Stay up to date with emerging technologies, development practices, and tools.
• Participate in team learning activities and apply new knowledge to improve your work.
• Create and maintain documentation for software systems, including setup guides and technical specifications.
• Participate as the engineering lead in agile ceremonies including sprint planning, backlog grooming, and retrospectives, using insight to assess project needs, fostering collaboration and proactive problem solving.

Software Engineer II

• Develop and maintain applications using Ruby on Rails.
• Write clean and efficient code.
• Work on new features, enhancements, and bug fixes.
• Collaborate with team members to understand requirements.
• Test and troubleshoot applications.

Senior Analyst – Software Engineering

• Develop and maintain applications using Ruby on Rails
• Write clean and efficient code
• Work on new features, enhancements, and bug fixes
• Collaborate with team members to understand requirements
• Test and troubleshoot applications

Senior Software Engineer

Business Intelligence Developer

• Create visually appealing and interactive dashboards that help users quickly grasp critical insights from data.
• Connect Tableau to various data sources (Google Big Query/Azure Synapse, etc.), ensuring data accuracy and integrity.
• Improve load times and responsiveness of Tableau dashboards and reports.
• Analyse and interpret data to create meaningful visualizations.
• Work closely with stakeholders to understand and translate business requirements into functional specifications.

ROI Service Administrator

Senior ROI Service Administrator

Area Manager, Health Information Management

ROI Administrator – STAT

Software Engineer Intern

Area Manager, Health Information Management

Senior Director, Enterprise Systems

Analyst – Software Engineering

Implementation Specialist, Hospital ROI

Director, FP&A

Associate Director – Client Operations

Software Engineer II

Senior Analyst – Software Engineering

Senior Software Engineer

Senior Analyst – BI Developer