Supervisor

• Manages workflow among on-site employees at multiple client sites to ensure maximum productivity and quality standards are met.
• Adjusts work assignments as needed to cover peak periods, leave and vacancies at the staffed hospital sites.
• Provides coverage in event of backlogs, illness, vacation or leave of absence of ROI Specialists.
• Performs Quality Assurance monitoring of work performance for the ROI Specialists.
• In conjunction with and under the direction of the Area Manager, conducts productivity and work performance reviews for ROI Specialist in accordance with MRO/customer policies and procedures and Federal/State law.
• In conjunction with and under the direction of the Area Manager, monitors performance and provides performance feedback for ROI Specialists.
• Manages employee schedules and approves bi-weekly payroll to include approval of PTO requests
• Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect.
• Responds to customer needs in a positive and efficient manner.
• Provides support to the Area Manager as needed.

Area Supervisor, Medical Records, Release of Information

Medical Records Specialist

• Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines
• Obtaining pertinent patient data from various sources
• Answer phone calls concerning various ROI issues
• Responds to walk-in customers requesting medical records
• Logs information provided by customer into ROI On-Line database
• Responds and processes requests from physician offices on a priority basis
• Logs medical record requests into ROI On-Line database
• Scans medical records into ROI On-Line database
• Complies with site facility policies and regulations
• Responsible for handling and recording cash payments for requests

Account Manager

• Act as a main contact for communicating and collaborating with assigned accounts
• Reviewing and verifying medical record requests for validity and compliance with HIPAA
• Verifying patient information within assigned accounts' EMR systems
• Confirming request information and requesting additional documentation from patients/requesters
• Pulling and reproducing requested medical records while ensuring accuracy and compliance with MediCopy policies
• Following and performing workflows specific to assigned accounts
• Providing and logging detailed and accurate information on each file/chart processed
• Updating and maintaining an accurate Accounting of Disclosures for all activities and processes
• Providing world-class customer service to patients and clients
• Handling high call volumes while maintaining a high level of service and professionalism
• Maintaining all established production/quality goals

Analyst

• Reviewing records pulled by the ROI Account Manager to ensure accuracy and compliance with MRO Clinics policies/procedures as well as state/federal regulations.
• Creating invoices for medical record requests in accordance with state/federal regulations, when necessary.
• Providing and logging detailed and accurate information on each file/chart processed in accordance with MRO Clinics policies/procedures.
• Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests.
• Providing world-class customer service to patients and clients while ensuring patient privacy.
• Handling high call volumes while maintaining a high level of service and professionalism.
• Maintaining all established production/quality goals, while managing assigned accounts within MRO Clinics established turn-around time.

ROI Quality Analyst

Security Engineer

• Define, own, and continuously evolve the enterprise identity and access management strategy, roadmap, and target architecture
• Develop and maintain a prioritized backlog of identity initiatives, balancing risk reduction, and user experience
• Present roadmap progress, risks, and recommendations to leadership and the CISO
• Lead and participate in the design, configuration, and deployment of identity solutions using Okta and Microsoft Entra ID (Azure AD)
• Drive the implementation and optimization of IGA capabilities including access certifications, role management, and joiner/mover/leaver processes
• Oversee PAM tooling and processes, including privileged account provisioning, session management, and just-in-time access controls
• Define and enforce identity standards, policies, and patterns for adoption across engineering and operations teams
• Serve as the primary point of contact for identity platform vendors, managing contracts, escalations, and roadmap alignment
• Build strong working relationships with clinical leads, IT operations, data governance, and HR to ensure identity controls support workforce needs
• Communicate complex identity concepts in accessible terms to non-technical stakeholders across the organization

Senior Security Advisor, Identity

• Provides implementation support and management of MRO applications
• Gathering required data and completing configuration of MRO applications
• Managing Partner migration files including exporting files from legacy systems
• Testing and troubleshooting Partner data and providing feedback

Senior Implementation Application Analyst

Administration

• Receives inbound phone inquiries from requesters regarding STAT medical records.
• Answers questions regarding status of the request.
• Ensures that calls are answered promptly and courteously within prescribed standards and metrics.
• Monitor fax queues and process the medical records request within the clients required time frame.
• Works with Supervisor to escalate complex elevated issues.
• Maintains and ensures positive relationships with clients (hospitals) and requestors of ROI (attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctor’s offices, and others).
• Maintains strong knowledge of HIPAA, HITECH, state/federal rulings, and statutes, as well as facility requirements and nuances.
• Participates in weekly customer service meetings to assess, discuss, and analyze trends, training opportunities, skill enhancement and client/requester issues.
• Access and navigate through multiple EMR(s) systems to check status of inbound phone inquiries from requesters.
• Performs other duties as assigned by management.

Solutions Administrator

• Act as a main contact for communicating and collaborating with assigned accounts
• Reviewing and verifying FMLA and Disability forms for validity and compliance with HIPAA/HITECH/etc.
• Verifying patient information within assigned accounts’ EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested.
• Confirming request information and requesting additional documentation from patients/requesters to process pending forms.
• Pulling and completing forms while ensuring accuracy and compliance with MRO Clinics policies/procedures as well as state/federal regulations.
• Following and performing workflows specific to assigned accounts
• Providing and logging detailed and accurate information on each form processed in accordance with MRO Clinics policies/procedures
• Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with the completion of forms.
• Providing world-class customer service to patients and clients while ensuring patient privacy.
• Handling high call volumes while maintaining a high level of service and professionalism.
• Maintaining all established production/quality goals, while managing assigned accounts within MRO Clinics established turn-around time.
• Reports to the Director of Disability as necessary.

Disability Account Manager

Financial Planning and Analysis

• Partner with Finance team to support day-to-day financial operations and reporting.
• Assist with data analysis, budgeting, and forecasting activities.
• Learn and apply financial principles and best practices.
• Collaborate with cross-functional teams to gather and analyze financial data.
• Support process improvement initiatives within the Finance function.
• Partner with a mentor to understand financial business impact and decision-making.

Finance Intern

Director

• Establish and lead operational excellence, lean, six sigma, or business optimization capability
• Drive enterprise alignment through OKRs, executive reporting, and performance management
• Build and lead improvement initiatives that deliver measurable cost reduction, quality improvements, and cycle time reductions
• Scale continuous improvement practices across the organization
• Advise leadership on transformation priorities, operational strategies, and resourcing models
• Provide coaching and leadership on agile, lean, and structured improvement methods
• Deliver change leadership to ensure adoption and sustainment of transformation initiatives
• Develop operational dashboards, performance scorecards, and executive reporting frameworks
• Build common approaches across departments to enable transparency and accountability
• Assist in sourcing initiatives to reduce operating cost and increase scalability
• Drive automation, digital workflows, and technology solutions (RPA, analytics, Smartsheet, PowerBI)
• Partner with product & technology organizations on operational capability uplift

Senior Director, Business Optimization

Full-stack Engineer

• Design, develop, and maintain robust, scalable, and high-performance Ruby on Rails applications
• Lead technical design discussions, architecture decisions, and code reviews
• Provide technical leadership and mentorship to team members
• Collaborate closely with product managers, architects, and cross-functional teams to deliver business requirements
• Optimize application performance, security, and database queries
• Manage and improve CI/CD pipelines
• Support cloud-based deployments, monitoring, and troubleshooting in production environments
• Ensure high-quality deliverables through unit tests, integration tests, and automated pipelines

Software Engineering Advisor

Human Resources

• Advise and support managers and team members with regard to employee relations issues
• Identify opportunities to reduce employee relation issues and proactively support team member performance
• Partner directly with leadership to understand business goals and translate them into actionable initiatives
• Coaching and consultation to leadership with regard to employee engagement
• Collaborate with other departments in the People/Payroll organization to ensure consistency
• Review employee inquiries received and respond to questions
• Serve as a trusted coach to leaders
• Ensure compliance and minimize risk
• Provide support for change and readiness plans
• Use data and insights to guide strategic decisions
• Maintain up-to-date knowledge of HR compliance requirements and best practices