Account Manager

• Act as a main contact for communicating and collaborating with assigned accounts
• Review and verify FMLA and Disability forms for validity and compliance with HIPAA/HITECH and related requirements
• Verify patient information within assigned accounts’ EMR systems using key patient identifiers
• Confirm request information and request additional documentation from patients/requesters for pending forms
• Pull and complete forms accurately and in compliance with MRO Clinics policies/procedures and state/federal regulations
• Follow workflows specific to assigned accounts
• Provide and log detailed, accurate information on each processed form
• Update and maintain an accurate Accounting of Disclosures
• Provide customer service to patients and clients while ensuring patient privacy
• Handle high call volumes while maintaining service and professionalism
• Maintain established production and quality goals and manage assigned accounts within turnaround times
• Report to the Director of Disability as necessary

Disability Account Manager

Clinical Specialist

• Deliver quality solutions to hospital partners through trauma data abstraction and clinical quality data management
• Categorize, code, summarize, interpret, and mine registry/case information from nuanced, unstructured patient medical records
• Collect and report eligible Trauma cases under current state mandates and national accrediting agencies
• Submit data accurately to specified registries or measure data repositories
• Support hospital partners' ACS Accreditation using NTDB/TQIP quality tools
• Perform timely abstraction and apply knowledge of standards supporting quality patient care
• Stay current on federal, state, payer, and other regulatory and publicly reported data requirements
• Contribute to team best practices, data dictionaries, abstraction guidelines, and business rule documents
• Identify process improvement opportunities to streamline tasks and processes
• Collaborate with and support the development of CDQS and SCDS team members

Trauma Clinical Data Specialist

Registrar

• Apply specialized, clinical knowledge to hospital partners: categorize, code, summarize, interpret and calculate registry/case information from nuanced, patient medical records
• Ensure quality submission of all data in specified registries or measure data repositories, maintaining a high accuracy threshold.
• Prioritize, organize, and meet tight deadlines for multiple concurrent tasks and team requests; uses tact and judgement to manage expectations, flag obstacles and propose solutions in a timely manner.
• Navigate new technical systems: electronic medical records (EMR) and registry/case entry tools; use team resources to troubleshoot technical issues with systems and applications with a focus on solutions.
• Contribute to team best practices, data dictionaries, abstraction guidelines, and other business rule documents; identifies process improvement opportunities to help streamline tasks and processes.
• Keeps up to date on mandated regulatory/publicly reported data requirements as specified by federal, state, payer and other agencies.

Burn Registrar

• Apply specialized, clinical knowledge to hospital partners: categorize, code, summarize, interpret and calculate registry/case information from nuanced, patient medical records.
• Ensure quality submission of all data in specified registries or measure data repositories, maintaining a high accuracy threshold.
• Prioritize, organize, and meet tight deadlines for multiple concurrent tasks and team requests; uses tact and judgement to manage expectations, flag obstacles and propose solutions in a timely manner.
• Navigate new technical systems: electronic medical records (EMR) and registry/case entry tools; use team resources to troubleshoot technical issues with systems and applications with a focus on solutions.
• Contribute to team best practices, data dictionaries, abstraction guidelines, and other business rule documents; identifies process improvement opportunities to help streamline tasks and processes.
• Keeps up to date on mandated regulatory/publicly reported data requirements as specified by federal, state, payer and other agencies.
• Any or other additional responsibilities as assigned.

Burn Registrar – PT

Data Scientist

• Conduct orientation to medical records for new abstraction team members
• Manage the green-lighting process and completion of on-going IRR, identifying any performance concerns in collaboration with the Clinical Services Lead and escalating concerns to Senior Manager/Manager
• Effectively manage the fallout review/exception/occurrence reporting and Second Look process, ensuring accurate reporting, and partnering with the Clinical Services Lead to ensure partner notification and review
• Provide follow-up/feedback/education to the project team on quality issues or trends identified during greenlighting, on-going IRR, second looks, pre-submission cleaning, review of project quality trends, etc.
• Collaborate with Clinical Services Lead and Senior Manager/Manager to identify quality trends in the data with respect to internal team performance, and also identify hospital quality trends to share with partners
• Mentor, train and provide guidance to new hires during the onboarding process at assigned facilities
• Maintain and share abstraction team support documents, including Measure Detail and Documentation Clarification Forms, regularly updating with new measures and/or partner EMR changes
• Complete the 1st pass of pre-submission clean-up, update cases when missing documentation is provided
• Subject matter expert in assigned registry or measure. Provide expert abstraction support – 15% - 20% abstraction
• Other quality tasks, as assigned
• Attend new partner orientation in order to orient new team members as added to the project
• Work closely with the Clinical Services Lead, as needed, for case-specific questions
• Other partner tasks, as delegated by the Clinical Services Lead or the Senior Manager/Manager

Clinical Data Lead – NSQIP

Compliance

• Oversee deadlines, team productivity, and case completion providing follow-up as necessary
• Coach team members on missed deadlines
• Create case assignments
• Monitor partner case volumes and hours to ensure teams are properly staffed
• Review key operating metrics to provide data driven recommendations
• Serve as our partners’ primary point of contact for Client Services
• Maintain high levels of partner satisfaction through ongoing communication
• Responsible for overall deliverables to partners
• Champion the use of QC technology to streamline internal workflows
• Proactively identify risk to partner satisfaction
• Act as primary owner within Client Services for new implementations
• Participate in process improvement work

Clinical Services Lead – Regulatory

Data Abstractor

• Deliver quality solutions to hospital partners across the country
• Categorize, code, summarize, interpret, and calculate registry/case information from patient medical records
• Ensure quality submission of all data in specified registries or data repositories
• Maintain high accuracy threshold and meet tight deadlines for multiple tasks
• Troubleshoot technical issues with systems and applications
• Contribute to team best practices, abstraction guidelines, and identify process improvement opportunities
• Keep up to date on mandated regulatory/publicly reported data requirements

General

• Apply specialized, clinical knowledge to hospital partners: categorize, code, summarize, interpret and calculate registry/case information from nuanced, patient medical records.
• Ensure quality submission of all data in specified registries or measure data repositories, maintaining a high accuracy threshold.
• Prioritize, organize, and meet tight deadlines for multiple concurrent tasks and team requests; uses tact and judgement to manage expectations, flag obstacles and propose solutions in a timely manner.
• Navigate new technical systems: electronic medical records (EMR) and registry/case entry tools; use team resources to troubleshoot technical issues with systems and applications with a focus on solutions.
• Contribute to team best practices, data dictionaries, abstraction guidelines, and other business rule documents; identifies process improvement opportunities to help streamline tasks and processes.
• Keeps up to date on mandated regulatory/publicly reported data requirements as specified by federal, state, payer and other agencies.
• Any other additional responsibilities as assigned.

Stroke SCDS, Full Time

• Apply specialized, clinical knowledge of hospital partners: categorize, code, summarize, interpret, and calculate registry/case information from nuanced, patient medical records.
• Ensure quality submission of all data in specified registries or measure data repositories, maintaining a high accuracy threshold.
• Prioritize, organize, and meet tight deadlines for multiple concurrent tasks and team requests; uses tact and judgment to manage expectations, flag obstacles, and propose solutions in a timely manner.
• Navigate new technical systems: electronic medical records (EMR) and registry/case entry tools; use team resources to troubleshoot technical issues with systems and applications with a focus on solutions.
• Contribute to team best practices, data dictionaries, abstraction guidelines, and other business rule documents; identifies process improvement opportunities to help streamline tasks and processes.
• Keeps up to date on mandated regulatory/publicly reported data requirements as specified by federal, state, payer, d other agencies.

Data Abstractor – Part Time

• Apply specialized, clinical knowledge of hospital partners: categorize, code, summarize, interpret, and calculate registry/case information from nuanced, patient medical records.
• Ensure quality submission of all data in specified registries or measure data repositories, maintaining a high accuracy threshold.
• Prioritize, organize, and meet tight deadlines for multiple concurrent tasks and team requests; uses tact and judgment to manage expectations, flag obstacles, and propose solutions in a timely manner.
• Navigate new technical systems: electronic medical records (EMR) and registry/case entry tools; use team resources to troubleshoot technical issues with systems and applications with a focus on solutions.
• Contribute to team best practices, data dictionaries, abstraction guidelines, and other business rule documents; identifies process improvement opportunities to help streamline tasks and processes.
• Keeps up to date on mandated regulatory/publicly reported data requirements as specified by federal, state, payer, and other agencies.

NSQIP SCDS

• Deliver quality solutions to hospital partners across the country.
• Apply specialized, clinical knowledge of hospital partners: categorize, code, summarize, interpret, and calculate registry/case information from nuanced, patient medical records.
• Ensure quality submission of all data in specified registries or measure data repositories.
• Prioritize, organize, and meet tight deadlines for multiple concurrent tasks and team requests.
• Navigate new technical systems: electronic medical records (EMR) and registry/case entry tools.
• Contribute to team best practices, data dictionaries, abstraction guidelines, and other business rule documents.
• Keep up to date on mandated regulatory/publicly reported data requirements as specified by federal, state, payer, and other agencies.

NSQIP SCDS – Part Time

Manager

• Manages workflow among on-site employees to ensure maximum productivity and quality standards are met
• Adjusts work assignments as needed to cover peak periods, leave and vacancies
• Prioritizes work to ensure completion of ROI function
• Provides coverage in event of backlogs, illness, vacation or leave of absence of medical record staff
• Performs Quality Assurance monitoring of work performance for the ROI Specialists
• Conducts productivity and work performance reviews for ROI Specialists in accordance with MRO/customer policies and procedures and Federal/State law
• Monitors performance and provides performance feedback and evaluations for ROI Specialists
• Monitors and approves paid time off and schedules for all staff
• Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect

Area Manager, Health Information Management

• Deliver quality solutions to hospital partners
• Apply specialized clinical knowledge to categorize, code, summarize, interpret, and calculate registry/case information
• Ensure quality submission of all data in specified registries
• Prioritize and organize tasks and team requests
• Navigate new technical systems and troubleshoot issues
• Contribute to team best practices and process improvements

Stroke Data Abstractor

Analyst

• Support the Incident Management process to ensure timely resolution of IT service disruptions
• Lead rapid response rooms (war rooms) for critical business-impacting incidents
• Actively drive the Problem Management process by identifying root causes of major service disruptions
• Support the Change Management process by assisting with change assessments and documentation
• Monitor trends, alerts, and incident data to identify potential issues early
• Use Jira Service Management to track and manage incidents, problems, and changes
• Contribute to continuous service improvement initiatives
• Assist in tracking ITSM metrics and KPIs

Senior Analyst, Service Excellence

Cloud Engineer

• Monitor GCP infrastructure health, performance, and cost using Cloud Monitoring, BigQuery, and related tooling
• Assist in incident triage, ticket management (Jira), and basic troubleshooting of cloud resources
• Support IAM access reviews, security audits, and compliance checks (e.g., public GCS bucket exposure, role assignments across projects)
• Generate and maintain operational dashboards and reports for stakeholders and team leads
• Assist with routine automation using Terraform, gcloud CLI, or Python/Bash scripting (e.g., lifecycle policies, IAM provisioning)
• Support patching, backups, and basic configuration management activities on GCE/GKE workloads
• Document standard operating procedures (SOPs) and maintain runbooks
• Coordinate with senior engineers on escalations, change requests, and CSPM/security remediation items
• Participate in on-call rotation for basic L1/L2 support (as applicable)