Operations

• Overall management responsibility for a specific portion of a region for staffed site operations.
• Selects and maintains qualified personnel in all positions reporting directly.
• Directs, monitors, and appraises the performance of individuals immediately reporting.
• Oversees and provide guidance to direct reports on employee and site performance.
• Leads the workflow activities among site employees to ensure maximum productivity and quality standards are met.
• Provide leadership, direction and support to the MRO management team to ensure maximum efficiencies and client satisfaction at various locations.
• Promotes a positive self-image of MRO with emphasis on customer service.
• Responds to customer needs in a positive and efficient manner.
• Ensure work is performed in accordance with MRO/customer policies and procedures as well as Federal/State law.
• Maintain on-boarding training program to ensure medical record staff understand proper processes and procedures.
• Monitors performance to provide performance feedback, measurements, and evaluations.
• Monitor profitability of site operations and make appropriate adjustments to achieve company goals in conjunction with the Director of Client Operations.
• Reviews performance against operating plans and standards.
• Provides reports to subordinates on interpretation of results and approves changes in direction of plans.
• Assist with Root Cause Analysis and Corrective Action Plans.
• Review and approves expenses.
• Coordinates and collaborates with other departments to carry out responsibilities.
• Maintain budget controls for staffed site operations in conjunction with the Director of Client Operations.
• Maintains positive client relations including regular meetings to review operational results and proactively seek process improvements.
• Participates in client QBR (Quarterly Business Reviews) as needed.
• Collaboratively work with department heads at National Service Center.
• Facilitate a positive work environment that drives reduced turnover.

Associate Director – Client Operations

Full-stack Engineer

• Write clean, maintainable, and efficient code, following best practices and coding standards, completing tasks independently and taking a proactive approach to finding solutions to challenges.
• Develop new features and improvements based on project requirements, collaborating with product managers and designers but also taking ownership of your work from start to finish.
• Work with cross-functional teams to understand project requirements and help implement new features and updates.
• Proactively identify bugs and issues in the software and resolve them through testing and debugging.
• Create unit tests, conduct testing, and document solutions and processes for future reference.
• Ensure code is well-tested and stable before release.
• Stay up to date with emerging technologies, development practices, and tools.
• Participate in team learning activities and apply new knowledge to improve your work.
• Create and maintain documentation for software systems, including setup guides and technical specifications.
• Participate as the engineering lead in agile ceremonies including sprint planning, backlog grooming, and retrospectives, using insight to assess project needs, fostering collaboration and proactive problem solving.

Software Engineer II

• Develop and maintain applications using Ruby on Rails.
• Write clean and efficient code.
• Work on new features, enhancements, and bug fixes.
• Collaborate with team members to understand requirements.
• Test and troubleshoot applications.

Senior Analyst – Software Engineering

• Develop and maintain applications using Ruby on Rails
• Write clean and efficient code
• Work on new features, enhancements, and bug fixes
• Collaborate with team members to understand requirements
• Test and troubleshoot applications

Senior Software Engineer

Business Intelligence Developer

• Create visually appealing and interactive dashboards that help users quickly grasp critical insights from data.
• Connect Tableau to various data sources (Google Big Query/Azure Synapse, etc.), ensuring data accuracy and integrity.
• Improve load times and responsiveness of Tableau dashboards and reports.
• Analyse and interpret data to create meaningful visualizations.
• Work closely with stakeholders to understand and translate business requirements into functional specifications.

Senior Analyst – BI Developer

• Lead, mentor, and manage a team of backend/full-stack engineers
• Define and drive architecture for Ruby on Rails-based applications
• Own end-to-end delivery with predictable timelines and high quality
• Architect scalable, high-availability backend systems
• Partner with Product, Program, and Business stakeholders
• Ensure system stability and uptime with strong monitoring practices
• Drive adoption of Agile/Scrum best practices

Manager – Software Engineering

Analyst

• Accurately and efficiently abstract medical data from various sources for specified disease areas/ projects
• Analyze and interpret complex medical information to provide meaningful insights from EHR/ EMR
• Familiarity with Inpatient Medical records/ discharge summary data
• Self-report activities like time spent on medical records and audits completed
• Participate and contribute to team meetings and learning sessions
• Maintain confidentiality and adhere to HIPAA guidelines when handling sensitive information
• Collaborate with team members to achieve project goals and objectives
• Maintain a high level of medical knowledge and expertise of electronic medical record systems
• Intermediate proficiency in MS Office Excel
• Quality Assurance: Consistently comply with minimum quality levels indicated in the QA plan
• Receive feedback from Quality Analyst and ensure timely reconciliation of errors
• Participate in quarterly inter-rater reliability assessments
• Support quality assurance processes for data integrity

Senior Analyst – Clinical Data Abstraction

Manager

• Area Manages workflow among on-site employees to ensure maximum productivity and quality standards are met
• Adjusts work assignments as needed to cover peak periods, leave and vacancies
• Prioritizes work to ensure completion of ROI function
• Adjusts work assignments as needed to cover peak periods, leave and vacancies at the staffed hospital sites
• Provides coverage in event of backlogs, illness, vacation or leave of absence of medical record staff
• Performs Quality Assurance monitoring of work performance for the ROI Specialists
• Conducts productivity and work performance reviews for ROI Specialists in accordance with MRO/customer policies and procedures and Federal/State law
• Monitors performance and provides performance feedback and evaluations for ROI Specialists
• Monitors and approves paid time off and schedules for all staff
• Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect
• Responds to customer needs in a positive and efficient manner

Manager, Health Information Management

• Overseeing the daily operations of ROI functions across all sites.
• Managing client communication and project management.
• Conducting meetings with client management to review ROI Operations.
• Generating timely, concise, and effective business correspondence.
• Managing regional P&L and expenditures to budget.
• Interacting with employees, customers, and colleagues in a professional manner.
• Participating in process review and improvement meetings.
• Conducting quarterly business reviews for each client.
• Making decisions to achieve success by reviewing productivity standards and contract language.
• Recruiting, hiring, and training staff.
• Ensuring staff is competent in all aspects of Medical Record - Release of Information.
• Conducting on-site aspects of Human Resource requirements.
• Managing employee schedules and approving bi-weekly payroll.
• Performing Quality Assurance (QA) monitoring of work performed by reporting staff.
• Conducting quarterly work performance reviews and annual reviews.

Regional Operations Manager, Health Information Management

Financial Planning and Analysis

• Lead and evolve the FP&A function in alignment with organizational priorities.
• Partner closely with the CFO and executive team to deliver strategic financial insights.
• Oversee budgeting, forecasting, and scenario planning processes.
• Own the company’s consolidated financial models and reporting cycles.
• Enhance analytical rigor and drive the development and adoption of key performance indicators (KPIs).
• Collaborate cross-functionally across business units to inform and support decision-making.
• Advance the use of Power BI, FP&A software, and other analytics platforms.
• Lead, mentor, and develop a high-performing FP&A team.
• Collaborate with the Controller to ensure accurate and timely financial reporting.

Vice President, Financial Planning & Analysis

• Manages workflow among on-site employees to ensure maximum productivity and quality standards are met.
• Adjusts work assignments as needed to cover peak periods, leave and vacancies.
• Prioritizes work to ensure completion of ROI function.
• Provides coverage in event of backlogs, illness, vacation or leave of absence of medical record staff.
• Performs Quality Assurance monitoring of work performance for the ROI Specialists.
• Conducts productivity and work performance reviews for ROI Specialists in accordance with MRO/customer policies and procedures and Federal/State law.
• Monitors performance and provides performance feedback and evaluations for ROI Specialists.
• Monitors and approves paid time off and schedules for all staff.
• Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect.
• Responds to customer needs in a positive and efficient manner.

Business Operations

• Deliver clear, concise materials that help the executive team understand complex topics through quantitative and qualitative analysis.
• Build executive‑level reporting infrastructure using Power BI and other data‑insight tools.
• Leverage automation and emerging technologies to expand the company’s data‑insight capabilities.
• Partner cross‑functionally with business leaders to support informed decision‑making.
• Lead performance tracking for key growth initiatives and drive accountability against strategic objectives.
• Translate healthcare technology industry trends into actionable insights that inform operational strategy.
• Develop financial models to support expansion efforts and M&A opportunities.

Director of Business Operations – Strategy

Director

• Advocate with state government officials (Legislature, Governor’s office, Departments and/or Agencies) across key state markets.
• Implement and advance state-level strategic advocacy and relationship outreach to advance the company’s policy agenda, product, and business development objectives.
• Manage and direct the work of state-retained consultants, in collaboration with industry trade associations.
• Monitor and identify priority bills and issues in state legislatures that impact the company’s business and clients/customers.
• Collaborate with the internal government affairs policy lead and business unit subject matter experts to successfully influence the development of state legislative and regulatory activity to create business opportunities and mitigate operational and regulatory challenges.
• Develop strategies for coalition development and engagement with key health care technology stakeholders and health care system/provider customers to advance the company’s state advocacy agenda.
• Identify/manage opportunities for ongoing and targeted engagements with state elected officials (including site visits), underscoring the company’s value proposition and role as a solutions-oriented organization.
• Represent the company at state-focused trade associations, coalitions, and workgroup meetings.
• Lead grassroots efforts with trade associations, coalition allies, and customer partners at the state level.
• Monitor political landscape shifts in state markets.
• Track and assess the impact of state-level legislative and regulatory activity.

Director, State Government Affairs

Product Marketing

• Lead GTM planning and orchestration for launches, enhancements, and portfolio updates
• Ensure GTM plans translate from strategy → enablement → campaigns → sales → delivery without friction or rework
• Work in lockstep with Operations to align delivery readiness, capacity, and implementation models with GTM plans
• Sales Enablement to develop playbooks, training, and field readiness
• Demand Generation to align GTM strategy with campaign planning, targeting, and funnel objectives
• Marketing Communications to ensure that launches land with clarity, consistency, and external impact
• Define and evolve clear, differentiated positioning for Provider and Payer Solution offerings across buyer personas and products
• Act as the steward of the product narrative, ensuring alignment across sales, marketing, and client-facing teams
• Ensure modular, scalable packaging aligned to customer maturity, buying behavior, and expansion paths
• Collaborate deeply with Sales, Product and Operations to ensure packages are operationally feasible, scalable and repeatable, and clearly understood by delivery teams
• Review pricing and recommend needed evolution
• Equip Sales Enablement with pricing narratives, return on investment framing, and objection handling

Product Marketing Manager

Account Manager

• Act as a main contact for communicating and collaborating with assigned accounts
• Reviewing and verifying medical record requests for validity and compliance with HIPANHITECH/etc.
• Verifying patient information within assigned accounts' EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested.
• Confirming request information and requesting additional documentation from patients/requesters to process pending medical record requests.
• Pulling and reproducing requested medical records while ensuring accuracy and compliance with MediCopy policies/procedures as well as state/federal regulation
• Following and performing workflows specific to assigned accounts
• Providing and logging detailed and accurate information on each file/chart processed in accordance with MediCopy's policies/procedures
• Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests.
• Providing world-class customer service to patients and clients while ensuring patient privacy.
• Handling high call volumes while maintaining a high level of service and professionalism.
• Maintaining all established production/quality goals, while managing assigned accounts within MediCopy's established turn-around time.
• Reports to the Director of Operations as necessary.

Associate Director – Client Operations

Software Engineer II

Senior Analyst – Software Engineering

Senior Software Engineer

Senior Analyst – BI Developer

Manager – Software Engineering

Senior Analyst – Clinical Data Abstraction

Manager, Health Information Management

Regional Operations Manager, Health Information Management

Vice President, Financial Planning & Analysis

Manager, Health Information Management

Director of Business Operations – Strategy

Director, State Government Affairs

Product Marketing Manager

ROI Account Manager