Financial Planning and Analysis

• Partner with Finance team to support day-to-day financial operations and reporting.
• Assist with data analysis, budgeting, and forecasting activities.
• Learn and apply financial principles and best practices.
• Collaborate with cross-functional teams to gather and analyze financial data.
• Support process improvement initiatives within the Finance function.
• Partner with a mentor to understand financial business impact and decision-making.

Finance Intern

Director

• Establish and lead operational excellence, lean, six sigma, or business optimization capability
• Drive enterprise alignment through OKRs, executive reporting, and performance management
• Build and lead improvement initiatives that deliver measurable cost reduction, quality improvements, and cycle time reductions
• Scale continuous improvement practices across the organization
• Advise leadership on transformation priorities, operational strategies, and resourcing models
• Provide coaching and leadership on agile, lean, and structured improvement methods
• Deliver change leadership to ensure adoption and sustainment of transformation initiatives
• Develop operational dashboards, performance scorecards, and executive reporting frameworks
• Build common approaches across departments to enable transparency and accountability
• Assist in sourcing initiatives to reduce operating cost and increase scalability
• Drive automation, digital workflows, and technology solutions (RPA, analytics, Smartsheet, PowerBI)
• Partner with product & technology organizations on operational capability uplift

Senior Director, Business Optimization

Full-stack Engineer

• Design, develop, and maintain robust, scalable, and high-performance Ruby on Rails applications
• Lead technical design discussions, architecture decisions, and code reviews
• Provide technical leadership and mentorship to team members
• Collaborate closely with product managers, architects, and cross-functional teams to deliver business requirements
• Optimize application performance, security, and database queries
• Manage and improve CI/CD pipelines
• Support cloud-based deployments, monitoring, and troubleshooting in production environments
• Ensure high-quality deliverables through unit tests, integration tests, and automated pipelines

Software Engineering Advisor

Human Resources

• Advise and support managers and team members with regard to employee relations issues
• Identify opportunities to reduce employee relation issues and proactively support team member performance
• Partner directly with leadership to understand business goals and translate them into actionable initiatives
• Coaching and consultation to leadership with regard to employee engagement
• Collaborate with other departments in the People/Payroll organization to ensure consistency
• Review employee inquiries received and respond to questions
• Serve as a trusted coach to leaders
• Ensure compliance and minimize risk
• Provide support for change and readiness plans
• Use data and insights to guide strategic decisions
• Maintain up-to-date knowledge of HR compliance requirements and best practices

HR Business Partner

Administration

• Receives inbound phone inquiries from requesters regarding medical records
• Answers questions regarding status of the request
• Ensures that calls are answered promptly and courteously within prescribed standards
• Works with Supervisor to escalate complex elevated issues
• Maintains and ensures positive relationships with clients and requestors
• Access and navigate through multiple EMR(s) systems to check status of inbound phone inquiries
• Participates in weekly customer service meetings

ROI Service Administrator

• Function as a go-to person for training, special projects, and expertise
• Lead by example; exhibit a positive and supportive attitude with a commitment to teamwork
• Receives inbound phone inquiries from requesters regarding patient medical records
• Answers questions regarding the status of the request
• Ensures that calls are answered promptly and courteously within prescribed standards and metrics
• Works with Supervisor to escalate complex elevated issues
• Maintains and ensures positive relationships with clients (hospitals) and requestors of ROI (attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctor’s offices, and others)
• Maintains strong knowledge of HIPAA, HITECH, state/federal rulings, and statutes, as well as facility requirements and nuances
• Participates in weekly customer service meetings to assess, discuss, and analyze trends, training opportunities, skill enhancement and client/requester issues
• Access and navigate through multiple EMR(s) systems to check status of inbound phone inquiries from requesters
• Performs other duties as assigned by management.

Senior ROI Service Administrator

Manager

• Manages workflow among on-site employees to ensure maximum productivity and quality standards are met
• Adjusts work assignments as needed to cover peak periods, leave and vacancies
• Prioritizes work to ensure completion of ROI function
• Adjusts work assignments as needed to cover peak periods, leave and vacancies at the staffed hospital sites
• Provides coverage in event of backlogs, illness, vacation or leave of absence of medical record staff
• Performs Quality Assurance monitoring of work performance for the ROI Specialists
• Conducts productivity and work performance reviews for ROI Specialists in accordance with MRO/customer policies and procedures and Federal/State law
• Monitors performance and provides performance feedback and evaluations for ROI Specialists
• Monitors and approves paid time off and schedules for all staff
• Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect
• Responds to customer needs in a positive and efficient manner

Area Manager, Health Information Management

• Receives inbound phone inquiries from requesters regarding STAT medical records.
• Answers questions regarding status of the request.
• Ensures that calls are answered promptly and courteously within prescribed standards and metrics.
• Monitor fax queues and process the medical records request within the clients required time frame.
• Works with Supervisor to escalate complex elevated issues.
• Maintains and ensures positive relationships with clients (hospitals) and requestors of ROI (attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctor’s offices, and others).
• Maintains strong knowledge of HIPAA, HITECH, state/federal rulings, and statutes, as well as facility requirements and nuances.
• Participates in weekly customer service meetings to assess, discuss, and analyze trends, training opportunities, skill enhancement and client/requester issues.
• Access and navigate through multiple EMR(s) systems to check status of inbound phone inquiries from requesters.
• Performs other duties as assigned by management.

ROI Administrator – STAT

• Partner with Scrum Team to build products
• Learn and implement Engineering disciplines with Scrum Team
• Learn best Technical Excellent and Architectural practices
• Collaborate with Scrum Team to deliver quality technology

Software Engineer Intern

• Manages workflow among on-site employees to ensure maximum productivity and quality standards are met
• Adjusts work assignments as needed to cover peak periods, leave and vacancies
• Prioritizes work to ensure completion of ROI function
• Provides coverage in event of backlogs, illness, vacation or leave of absence of medical record staff
• Performs Quality Assurance monitoring of work performance for the ROI Specialists
• Conducts productivity and work performance reviews for ROI Specialists in accordance with MRO/customer policies and procedures and Federal/State law
• Monitors performance and provides performance feedback and evaluations for ROI Specialists
• Monitors and approves paid time off and schedules for all staff
• Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect
• Responds to customer needs in a positive and efficient manner.

• Provide leadership, mentorship, and career development for systems engineers and database administrators.
• Foster a culture of accountability, collaboration, and operational excellence.
• Promote continuous improvement through automation, standardization, and operational best practices.
• Ability to translate business priorities into infrastructure and enterprise systems strategies that support long-term organizational growth and operational resilience.
• Demonstrated capability to build and sustain highly reliable technology environments through disciplined operational practices and continuous improvement.
• Proven ability to partner effectively with architecture, support operations, and IT service management leaders to ensure coordinated service delivery.
• Experience building and developing high-performing engineering and technical teams through mentorship, coaching, and clear accountability.
• Ability to evaluate technology decisions through the lens of enterprise impact, balancing innovation, risk management, and operational stability.
• Strong ability to communicate complex technology topics clearly to executive leadership and business stakeholders.
• Experience leading organizational and technology change initiatives including infrastructure modernization and operational maturity improvements.

Senior Director, Enterprise Systems

• Design, develop, and maintain application features using .NET (C#, ASP.NET / .NET Core).
• Write efficient and optimized SQL queries and support database-related development tasks.
• Assist in building and consuming RESTful APIs.
• Follow established coding standards and best practices throughout the development lifecycle.
• Participate in code reviews and incorporate feedback to improve code quality.
• Collaborate with team members to understand requirements and deliver solutions on time.
• Debug, troubleshoot, and resolve application issues.
• Maintain a strong focus on usability and end-user experience.

Analyst – Software Engineering

Implementation Specialist

• Executes implementation strategy and delivers MRO’s release of information (ROI) solutions and services to new and existing client sites.
• Manages, leads, and or provides support to all implementations of MRO’s Exchange Manager platform and any technology add-ons at client sites.
• Creates and executes effective and efficient release of information (ROI) workflows.
• Training of all field users (ROI Specialists) on processes and software application use.
• Resolving operational and technical issues as necessary.
• Serve as primary resource between MRO and client throughout the implementation phase and until normal state of operations is achieved.
• Develop positive work relationships with on-site clients and serves as a resource in the transition of the ROI process.
• Collaborate and coordinate with other MRO resources as necessary to ensure successful and optimal outcomes for all client implementations.

Implementation Specialist, Hospital ROI

• Revenue forecast modeling — build, maintain, and continuously improve the end-to-end model that drives business planning
• Monthly business financial reviews — own preparation, presentation, and narrative for leadership, surfacing key performance drivers and risks
• Business partnership — serve as the primary finance resource for Sales, Operations, and Account Management, delivering timely, decision-ready analysis
• Reporting & tooling — oversee Power BI dashboards and revenue tracking infrastructure to keep teams informed on client financials and bookings
• AI & automation — drive adoption of AI-powered FP&A tools to eliminate manual work and expand the team’s analytical capacity
• Ad-hoc analysis — rapidly synthesize data and deliver actionable insights for high-priority business questions
• Team leadership — lead and develop the Revenue Finance team with a high-performance, automation-first mindset

Director, FP&A

Operations

• Overall management responsibility for a specific portion of a region for staffed site operations.
• Selects and maintains qualified personnel in all positions reporting directly.
• Directs, monitors, and appraises the performance of individuals immediately reporting.
• Oversees and provide guidance to direct reports on employee and site performance.
• Leads the workflow activities among site employees to ensure maximum productivity and quality standards are met.
• Provide leadership, direction and support to the MRO management team to ensure maximum efficiencies and client satisfaction at various locations.
• Promotes a positive self-image of MRO with emphasis on customer service.
• Responds to customer needs in a positive and efficient manner.
• Ensure work is performed in accordance with MRO/customer policies and procedures as well as Federal/State law.
• Maintain on-boarding training program to ensure medical record staff understand proper processes and procedures.
• Monitors performance to provide performance feedback, measurements, and evaluations.
• Monitor profitability of site operations and make appropriate adjustments to achieve company goals in conjunction with the Director of Client Operations.
• Reviews performance against operating plans and standards.
• Provides reports to subordinates on interpretation of results and approves changes in direction of plans.
• Assist with Root Cause Analysis and Corrective Action Plans.
• Review and approves expenses.
• Coordinates and collaborates with other departments to carry out responsibilities.
• Maintain budget controls for staffed site operations in conjunction with the Director of Client Operations.
• Maintains positive client relations including regular meetings to review operational results and proactively seek process improvements.
• Participates in client QBR (Quarterly Business Reviews) as needed.
• Collaboratively work with department heads at National Service Center.
• Facilitate a positive work environment that drives reduced turnover.

Finance Intern

Senior Director, Business Optimization

Software Engineering Advisor

HR Business Partner

ROI Service Administrator

Senior ROI Service Administrator

Area Manager, Health Information Management

ROI Administrator – STAT

Software Engineer Intern

Area Manager, Health Information Management

Senior Director, Enterprise Systems

Analyst – Software Engineering

Implementation Specialist, Hospital ROI

Director, FP&A

Associate Director – Client Operations