Disability Account Manager

MRO

Remote Disability Account Manager reviewing and completing FMLA and disability paperwork. Managing PHI, HIPAA compliance, patient requests, and healthcare-facility accounts.

Posted 8/20/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in reviewing and verifying FMLA and Disability forms for compliance with HIPAA/HITECH regulations while providing exceptional customer service. Maintains accurate documentation and effectively manages high call volumes with a focus on confidentiality and organizational skills.

Highest-signal resume keywords

HIPAA ComplianceFMLA ReviewCustomer ServiceOrganizational SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

FMLA ReviewDisability Form VerificationEMR SystemsAccounting of DisclosuresCompliance with Regulations

Soft Skills

Excellent Communication SkillsProfessional DemeanorCustomer OrientedDependabilityFlexibility

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

HIPAAHITECHPatient PrivacyMRO Clinics PoliciesState/Federal Regulations

About the role

Key responsibilities & impact

Act as a main contact for communicating and collaborating with assigned accounts
Review and verify FMLA and Disability forms for validity and compliance with HIPAA/HITECH and related requirements
Verify patient information within assigned accounts’ EMR systems using key patient identifiers
Confirm request information and request additional documentation from patients/requesters for pending forms
Pull and complete forms accurately and in compliance with MRO Clinics policies/procedures and state/federal regulations
Follow workflows specific to assigned accounts
Provide and log detailed, accurate information on each processed form
Update and maintain an accurate Accounting of Disclosures
Provide customer service to patients and clients while ensuring patient privacy
Handle high call volumes while maintaining service and professionalism
Maintain established production and quality goals and manage assigned accounts within turnaround times
Report to the Director of Disability as necessary

Requirements

What you’ll need

Thorough and detail-oriented
Professional demeanor
Customer oriented disposition
Positive attitude and ability to interact well with employees
Excellent communication skills
Proven consistent dependability and attendance
Confidentiality and discretion required
Ability to conduct and interpret HIPAA/Privacy Guidelines
Solid organizational skills, including multitasking and time-management
Flexibility to adapt to frequent changes in the industry and office
High School Diploma or equivalent required

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k) plan