Clinical Services Lead – Regulatory

MRO

Clinical Services Lead ensuring partner satisfaction by managing deliverables and team productivity. Collaborating with clinical teams to maintain high-quality service delivery.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client services, ensuring partner satisfaction, and implementing process improvements. Proficient in analyzing operating metrics and utilizing technology to enhance workflow efficiency.

Highest-signal resume keywords

Client Services ManagementCore Measures FamiliarityMS Office ProficiencyCoaching and GuidanceAnalytical Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Core MeasuresMS OfficeEMR ExposureOperating Financial MetricsProcess Improvement

Soft Skills

CoachingAnalytical ThinkingAttention to DetailSelf-OrganizationTime Management

Tools & Technologies

QC TechnologyClinical Databases

Certifications & Qualifications

RNLPNRTRVTRCIS

Industry Keywords

Patient Medical Record SystemsPartner SatisfactionRisk IdentificationTeam ProductivityCase Completion

About the role

Key responsibilities & impact

Oversee deadlines, team productivity, and case completion providing follow-up as necessary
Coach team members on missed deadlines
Create case assignments
Monitor partner case volumes and hours to ensure teams are properly staffed
Review key operating metrics to provide data driven recommendations
Serve as our partners’ primary point of contact for Client Services
Maintain high levels of partner satisfaction through ongoing communication
Responsible for overall deliverables to partners
Champion the use of QC technology to streamline internal workflows
Proactively identify risk to partner satisfaction
Act as primary owner within Client Services for new implementations
Participate in process improvement work

Requirements

What you’ll need

Familiar with hospital Core Measures and/or the Get With the Guidelines Stroke registry
Intermediate proficiency with MS Office (Microsoft Excel)
Exposure to multiple patient medical record systems (EMRs) and clinical databases
1+ years providing coaching and guidance to teams (preferred)
Experience with evaluating operating financial metrics (preferred)
RN, LPN, RT, RVT, or RCIS credentials (preferred)
Strong analytical and critical thinking skills
Demonstrates high standards for accuracy and attention to detail
Demonstrates technical savvy and adeptness to learn new systems and technology
Thrives working independently and takes ownership of projects
Demonstrates strong self-organizational and time management skills
Maintains a high degree of responsibility in keeping PHI secure and confidential

Benefits

Comp & perks

Paid time off
Professional development opportunities