MOTZ

Risk

• Structure and maintain Motz’s data governance operating model and roadmap, defining principles, policies, roles, forums, processes, controls and prioritization criteria.
• Inventory domains, products, databases, tables, reports and critical data, defining Data Owners, Data Stewards, technical owners, criticality, purpose of use and lifecycle.
• Administer and evolve governance mechanisms in the Databricks Unity Catalog, including catalogs, schemas, tables, volumes, metadata, tags, lineage, permissions, shares and organizational standards.
• Design and operate the data access lifecycle, applying least privilege, segregation of duties, corporate groups, approvals, periodic reviews, recertification and access revocation.
• Lead data classification for public, internal, confidential, personal and sensitive data in partnership with Information Security and Legal, ensuring compliance with LGPD and corporate policies.
• Implement and maintain a business glossary, data dictionary, naming standards, rules documentation, technical and functional metadata and asset certification criteria.
• Map and validate end-to-end lineage and traceability, identifying source, transformation, consumption, dependencies, impacts and data owners for critical data.
• Define the data quality framework, establishing dimensions, rules, thresholds, SLAs, scorecards, monitoring, exception handling and acceptance criteria.
• Coordinate the identification, recording, prioritization and resolution of data issues, bridging business, Data Engineering and other teams responsible for remediation.
• Support Power BI governance by mapping datasets, semantic models, official reports and KPIs to certified data, with access control, ownership and reduction of duplication.
• Create and maintain policies and standards for creating, publishing, sharing, retaining, disposing and using data in analytics, AI, automation and integrations.
• Build and develop the network of Data Owners and Data Stewards, promoting training, rituals, communication, clear responsibilities and adoption of governance practices.
• Conduct periodic audits and compliance assessments, producing evidence, access reports, risk analyses, action plans and follow-up on recommendations.
• Assess risks, exceptions and data usage requests, proposing compensating controls and escalating decisions to the appropriate forums when necessary.
• Define and communicate governance, quality, access, cataloging, certification, usage and maturity indicators, preparing executive reports and recommendations for leadership.

Data Governance Specialist

Public Relations

• Ensure excellence in remote support for independent drivers, branches and clients, leading the team and operational processes with a focus on efficiency, integration and continuous improvement.
• Supervise a team of 17 people across 3 shifts, ensuring coverage 7 days a week;
• Manage Inbound and Outbound operations, ensuring service levels and customer satisfaction;
• Plan staffing schedules, monitor KPIs and propose process improvements;
• Operate within the CSO (Operational Support Center), ensuring alignment with strategic guidelines;
• Deliver internal training and perform branch/client visits for capacity building;
• Make decisive decisions under pressure and lead operational changes;
• Promote cross-functional integration, efficiency and productivity;
• Provide feedback with empathy and transparency, maintaining a safe and collaborative environment.

Customer Service Supervisor, Logistics/Transportation

Product Manager

• Lead the strategic evolution of the company’s platform and the development of new growth avenues, connecting product, technology, operations and business strategy.
• The role will play a central part both in evolving Motz’s core platform and in building H2 (emerging) and H3 (company-level) initiatives, developing new solutions, services and business models related to the logistics, financial and technology ecosystem.
• We are looking for a hybrid, data-driven profile that combines data analysis and strategy to develop solutions focused on customer experience (CX) and business expansion.
• Lead the vision and evolution of the Motz platform, creating solutions and experiences that expand value for shippers, carrier partners and truck drivers, aligned with company strategy and technological capabilities.
• Define product priorities, roadmap and strategic initiatives in collaboration with business and technology teams; identify products, strategic initiatives or service portfolios that can accelerate Motz’s growth.
• Establish discovery, prioritization and product management practices oriented toward business impact.
• Develop solutions focused on experience, operational efficiency, monetization and scalability.
• Lead initiatives related to AI applied to the business, both to improve internal efficiency and to generate value for customers and partners.
• Act as the connection between business, operations and technology in building scalable platform solutions, aiming for the best P&L management of initiatives.

Head of Product and Innovation

Collections

• Monitor and control delinquency and loss levels, identifying opportunities and trends that may represent risks to the company.
• Perform collections on delinquent customers to recover outstanding debts and reduce delinquency.
• Conduct negotiations with delinquent customers in an agile, sustainable manner, preserving commercial relationships and enabling payment.
• Monitor adherence to the collections workflow, ensuring all accounts follow the procedures defined in internal policies.
• Monitor accounts receivable aging, regularly analyzing the aging of receivables to mitigate unmeasured risks.
• Produce and analyze financial reports to support the area, evaluating and adjusting KPIs in a clear, structured manner.
• Present the area's financial reports as part of the weekly internal reporting routine and results monitoring.
• Track performance and improvement indicators, proposing solutions to operational impediments and identifying optimization opportunities.
• Ensure compliance with the collections process requirements and internal policies, maintaining governance across processes.

Collections Analyst

Sales Development Rep

• Promptly respond to leads arriving via WhatsApp (using a conversation management tool), ensuring a welcoming, consultative approach aligned with the company’s value proposition.
• Qualify incoming leads by identifying needs, profile and timing according to predefined criteria.
• Record and manage all interactions with leads in the CRM (HubSpot), maintaining a complete history, scheduling appointments and performing follow-ups as needed.
• Forward qualified leads to branch offices with complete information, ensuring an efficient and accurate handover to those responsible for final conversion.
• Suggest improvements to service flows based on daily learnings, helping to optimize processes and integration with other areas.
• Stay continuously updated on the products and services offered, ensuring clarity and accuracy in responses during interactions.
• Monitor and report performance indicators (e.g., average response time, conversion rate, contact volume), contributing analyses for decision-making and strategic adjustments.

Sales Assistant (SDR)

Human Resources

• Apoiar o planejamento e a execução de treinamentos presenciais e online, garantindo a qualidade e efetividade das ações de capacitação.
• Administrar plataformas de T&D (Qulture.Rocks e Learning Rocks), assegurando o cadastro, organização e monitoramento de conteúdos e trilhas de aprendizagem.
• Acompanhar e analisar indicadores de treinamento, elaborando relatórios e dashboards para suportar decisões estratégicas da área.
• Apoiar programas de desenvolvimento de pipeline, contribuindo para a estruturação de trilhas e conteúdos voltados a talentos em desenvolvimento.
• Atuar na comunicação e endomarketing dos treinamentos internos, criando materiais informativos, campanhas e conteúdos que engajem os Motzers.
• Apoiar o levantamento de necessidades de treinamento (LNT) junto às áreas, propondo soluções de aprendizagem alinhadas aos desafios do negócio.
• Explorar e aplicar ferramentas de Inteligência Artificial para otimizar a criação de conteúdos, trilhas e experiências de aprendizagem.
• Realizar e acompanhar o processo de Integração de novos colaboradores, garantindo uma experiência de onboarding estruturada e alinhada à cultura da Motz.

Analista de Treinamento Júnior – RH

• Ensure management of the pre-sales pipeline, guaranteeing the strategic qualification of leads and efficient handoff to the sales team.
• Develop and implement improvements to pre-sales processes, optimizing workflows and opportunity conversion.
• Lead analysis of performance indicators and propose strategies to increase the efficiency of commercial approaches.
• Monitor and train the pre-sales team, ensuring best practices and alignment with company strategy.
• Act as the interface between marketing, sales, and operations, ensuring an efficient customer journey.
• Contribute to the definition of commercial strategies, identifying market opportunities and customer segmentation.
• Manage the CRM and ensure data integrity, providing reliable information for analysis and decision-making.