MOTZ

Sales Development Rep

• Respond promptly to leads received via WhatsApp (using a conversation management tool), providing a warm, consultative approach aligned with the company’s value proposition;
• Qualify incoming leads by identifying needs, profile and timing according to predefined criteria;
• Record and manage all interactions with leads in the CRM (HubSpot), keeping a complete history, scheduling appointments and performing follow-ups when necessary;
• Forward qualified leads to regional offices with complete information, ensuring an efficient and accurate handoff to the teams responsible for conversion;
• Recommend improvements to service flows based on day-to-day learnings, contributing to process optimization and cross-functional integration;
• Stay continually up to date on the products and services offered, ensuring clarity and accuracy in responses during interactions;
• Monitor and report performance metrics (e.g., average response time, conversion rate, contact volume), providing analysis to support decision-making and strategic adjustments.

SDR Assistant – Transportation and Logistics