Customer Service Supervisor, Logistics/Transportation

MOTZ

Supervisor overseeing remote support for drivers at a digital transport company. Leading teams and managing operational processes for efficiency and customer satisfaction.

Posted 7/23/2026full-timeCuritiba • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading customer service and operational teams, with a strong focus on efficiency, process improvement, and team development. Proficient in utilizing advanced tools like Excel, PowerPoint, and Power BI to drive performance and decision-making.

Highest-signal resume keywords

Team LeadershipCustomer Service ManagementProcess ImprovementAdvanced ExcelTMS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service ManagementOperational Process ImprovementKPI MonitoringAdvanced ExcelPowerPointPower BIAI ApplicationsTMS KnowledgeDecision Making Under PressureStaffing Schedule Planning

Soft Skills

EmpathyCollaborationTransparencyDecisivenessTraining Delivery

Tools & Technologies

TMSPower BIExcelPowerPoint

Industry Keywords

Customer SatisfactionOperational Support CenterCross-Functional IntegrationCapacity BuildingLogistics

About the role

Key responsibilities & impact

Ensure excellence in remote support for independent drivers, branches and clients, leading the team and operational processes with a focus on efficiency, integration and continuous improvement.
Supervise a team of 17 people across 3 shifts, ensuring coverage 7 days a week;
Manage Inbound and Outbound operations, ensuring service levels and customer satisfaction;
Plan staffing schedules, monitor KPIs and propose process improvements;
Operate within the CSO (Operational Support Center), ensuring alignment with strategic guidelines;
Deliver internal training and perform branch/client visits for capacity building;
Make decisive decisions under pressure and lead operational changes;
Promote cross-functional integration, efficiency and productivity;
Provide feedback with empathy and transparency, maintaining a safe and collaborative environment.

Requirements

What you’ll need

Bachelor’s degree (preferably in Business Administration, Logistics or related areas).
Experience leading customer service teams or operational service teams, or leading projects and workstreams.
Advanced Excel, advanced PowerPoint, functional Power BI.
Intermediate knowledge of AI usage and applications.
Intermediate English is desirable.
Experience with TMS (preferably KMM) and customer service systems.
Availability to travel.

Benefits

Comp & perks

Flexible meal and food allowances (use them as you wish; not deducted from your vacation pay).
Health insurance (for you and your dependents).
Dental insurance (for you and your dependents).
Two monthly sessions with a psychologist (free of charge).
Two monthly consultations with a nutritionist (covered by Motz).
Discounts at various pharmacies nationwide.
Wellhub (to support your health and well-being).
Well-being sessions (weekly workplace physical activity sessions to keep you moving).
Life insurance.
Variable compensation, based on your role and target achievement.
University discounts (to help advance your career).
Partnership with a language school (to develop and improve a second language).
Partnership with an amusement park (enjoy a day of fun with your loved ones).
Travel at reduced rates with our partner travel agency.
Rent a car with an exclusive discount.