Motorola Solutions

Account Manager

• Manage relationships with a network of distributor branches to ensure successful distribution and sales of Pelco products
• Drive revenue growth and market share by developing strategic plans and executing sales initiatives with distributors
• Cultivate and maintain strong, long-term relationships with key distributor partners
• Accelerate the penetration of Pelco camera offerings and enhance overall sales presence
• Develop and implement comprehensive sales strategies to achieve revenue targets and market expansion goals
• Collaborate cross-functionally with internal stakeholders to support distributor activities
• Conduct regular business reviews with distributors to assess performance, identify opportunities, and address challenges
• Provide product training, sales support, and other operational assistance to distributor sales teams
• Monitor and analyze sales performance metrics, competitor activities, and customer feedback
• Provide regular reports to senior management and recommend improvements to achieve sales targets

Regional Distributor Account Manager

Manager

• Deliver on Motorola Solutions Maintenance Agreements by coordinating with local service providers
• Manage and lead day to day activities in meeting contractual commitments
• Manage and lead relationships with local service partners and customers
• Ensure customer satisfaction goals are met
• Work with Customers to formulate future communications requirements
• Report service history statistics and system availability metrics

System Manager

Field Engineer

• Responsibilities include optimization and support of complex communication systems and software applications, including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband systems.
• Maintain, optimize, test and document complex communications systems.
• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.
• Perform maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.
• Team with engineering, project management and sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations.
• Provide weekly reports of activities and accomplishments.

Service Field Engineer

Director

• Develop and execute strategic initiatives to drive technological innovation, digital transformation, and M&A acquisition integration projects within the organization.
• Identify and achieve "quick wins" to build momentum while pursuing long-term enterprise goals.
• Partner with data science, UX, and analyst resources to design, manage, and scale a comprehensive business intelligence dashboard infrastructure.
• Deliver meaningful, data-driven insights regarding organizational health, NPS, and deployment timelines to senior leaders to facilitate executive decision-making.
• Oversee the cost, schedule, and performance of assigned transformation initiatives, ensuring clear portfolio reporting, risk logs, and executive visibility.
• Build strong partnerships across engineering, finance, legal, operations, IT, and customer success to unblock dependencies, maintain execution momentum, and streamline vendor management.
• Act as a change agent to develop communication, readiness, and adoption plans that ensure smooth rollouts and embed new processes into operational teams.
• Attract, retain, and develop top talent within the office. Mentor and provide direction to both people managers and high-potential individual contributors, fostering a culture of innovation, accountability, and continuous learning.

Director, Transformation & Analytics

Communications

• Manage internal communications plans and employee engagement programs
• Write, edit, and orchestrate compelling internal content
• Plan and execute high-profile internal broadcasts and senior leadership Town Halls
• Partner as a cross-functional advisor to leaders across Global Services

Senior Internal Communications Specialist

Learning and Development

• Teaching and instructing agency customers and staff on the use and operating methods of complex software products and services
• Conducting virtual and/or on-site training for Motorola CommandCentral software and designated third party software integrations
• Presenting training using a variety of classroom training methods; including but not limited to Zoom, Google Meet, Google Slides.
• Completing department required reports within set standards and deadlines
• Managing communication with customer and internal stakeholders related to the project and training schedules
• Compile comprehensive training and technical documents, and course material for new and existing products or services
• Measure knowledge transfer and training effectiveness
• Operates under supervision from the CommandCentral Training Team Manager

Senior Training Specialist

Account Executive

• Develop new business with end customers that will be fulfilled via our partner channel
• Meet or exceed assigned revenue and project quotas focused on Avigilon products and services
• Promote and market Avigilon’s products and services within the assigned territory and named accounts
• Support Avigilon’s sales activities in the assigned territory and accounts by creating, nurturing, and responding to sales opportunities for Avigilon’s products and services
• Create and manage a healthy sales funnel
• Conduct sales calls, schedule local promotional work and track sales activities
• Emphasis will be placed on new account development
• Work with vertical marketing teams to identify end user engagement opportunities through associations, conferences, and tradeshows
• Leads video and analytics solution development efforts that best address end-user needs, while coordinating the involvement of all necessary company and partner personnel
• Prospecting on a daily basis using all tools available will be key to the success of this position
• Attain “Trusted Advisor” status with customers and Channel Partners to enable increased System and Business Development
• Sales Forecasting as required
• Maintain CRM data for new and existing account development
• Other duties as assigned.

Channel Sales Executive

Sales Engineer

• Effectively disseminate product knowledge by providing thorough training to Sales Team, Manufacturing Representatives, Integrators, and End-Users.
• Articulate the technology and demonstrate differentiated value propositions to both business and technical prospects.
• Conduct compelling product demonstrations and lead technical discussions.
• Support Sales Team in responding to RFP’s and designing, specifying, and quoting systems.
• Develop and maintain strong relationships with customers and partners.
• Extensive travel to provide on-site support for integration, troubleshooting, and training.
• Collaborate with the Technical Support team in providing post-sales support to customers.
• Manage demo equipment assets.
• Close support to Sales teams in achieving sales targets.
• Be proactive in the entire sales cycle, assisting in the identification of stakeholders; identifying potential risks in the engagement and proposing mitigating actions.
• Perform related duties as assigned.

Sales Engineer, Video

• Develop new business with end customers that will be fulfilled via our partner channel
• Meet or exceed assigned revenue and project quotas focused on Avigilon products and services.
• Promote and market Avigilon’s products and services within the assigned territory and named accounts.
• Support Avigilon’s sales activities in the assigned territory and accounts by creating, nurturing, and responding to sales opportunities for Avigilon’s products and services.
• Create and manage a healthy sales funnel.
• Conduct sales calls, schedule local promotional work and track sales activities.
• Emphasis will be placed on new account development.
• Work with vertical marketing teams to identify end user engagement opportunities through associations, conferences, and tradeshows.
• Leads video and analytics solution development efforts that best address end-user needs, while coordinating the involvement of all necessary company and partner personnel.
• Prospecting on a daily basis using all tools available will be key to the success of this position.
• Attain “Trusted Advisor” status with customers and Channel Partners to enable increased System and Business Development.
• Sales Forecasting as required.
• Maintain CRM data for new and existing account development.
• Other duties as assigned.

Channel Sales Executive, Northern California

Account Specialist

• Serve as the dedicated, on-site technical expert for a strategic enterprise account.
• Ensure continuous operation, maintenance, and successful upgrade of client's Video Security & Access Control infrastructure.
• Perform on-site installation, configuration, and maintenance of Avigilon Unity Video and Access Control environments.
• Lead planning and execution of large-scale system upgrades.
• Conduct site audits, system certifications, and acceptance test plans.
• Troubleshoot technical issues and lead incident response with support teams.

Professional Services Specialist – Dedicated Account

Sales

• Drive territory engagement from tradeshows, product demos/trainings, to lunch & learns
• Partner with distributors, integrators, and end users to drive sales in the territory
• Be a problem solver for partners (helping with quotes, proposals or helping trouble shoot objections)
• Work Cross Functionally with other departments
• Weekly and Quarterly Reporting around pipelines, partner pipelines and forecasting
• Maintain best practices while working inside the CRM (Salesforce)
• Travel extensively throughout the territory and occasional travel within North America (as needed)

Regional Video Sales Manager

• Managing and executing customer installation activities within tight timeframes.
• Verifying the complete functionality and readiness of systems for software deployment.
• Conducting routine system tasks like software updates, system upgrades, data backup/restoration, and initial troubleshooting.
• Gaining a deep understanding of public safety customer environments to ensure optimal product security and reliability.
• Demonstrating proficient software and IP networking skills, coupled with excellent problem-solving abilities.
• Deliver solutions that align with existing products, standard interfaces, and pre-defined limitations.
• Diagnose and resolve issues across systems, networks, and infrastructure.
• Develop and document Standard Operating Procedures (SOPs) as needed.
• Pinpoint product defects and track their resolution from the engineering phase through to customer acceptance.
• Adhering to all corporate guidelines and completing required training.
• Accurately logging billable hours for project work.

Senior Field Engineer

Systems Engineer

• Take responsibility for and oversee all technical aspects of the assigned project
• Upgrading radio network including servers, network, and RF devices
• Customer presentations and complete system documentation
• Multi-Vendor Hardware hands-on experience with networking equipment
• Deep understanding of switching and routing protocols
• Proficiency in Windows and Linux environments; ability to automate workflows using Ansible, Bash, PowerShell, and Python
• Proven ability to configure and troubleshoot routers, switches, firewalls, and remote access/file transfers
• Skilled in using Wireshark for network packet analysis and resolving complex issues

Security Engineer

• Participate in CMMC Level 1 and CMMC Level 2 assessments.
• Understand the security practices of Level 1 and 2 assessments.
• Gather evidence for assessments and provide "met/not met" inputs to the lead assessor for consideration.
• Applied experience in assessing and analyzing cyber security documentation for client information systems.
• Operational knowledge in identifying and mitigating cyber security risks through formal assessment activities.
• Functional understanding of various standards to include NIST SP 800-171/171A Rev 2 and NIST SP 800-53/53A Rev 5 and how compliance with various standards and frameworks is achieved.
• Functional understanding of 32 CFR Part 170 requirements and associated CMMC guidance (e.g., CMMC Assessment Process v2.0).
• Familiarity with identifying and applying vulnerability remediations, fix procedures, and (when necessary) mitigation techniques.
• Ability to participate in compliance-related and technical discussions to include applicable compliance frameworks, architectures, and security control requirements (technical and non-technical).
• Basic knowledge of the following: External Service Providers, Cloud Computing/Cloud Service Providers, and FedRAMP.
• Self-motivated and able to work in an independent manner or as part of a client delivery team.
• Able to author original content/reports/attestations.
• Exceptional organizational, planning, and attention to detail skills.
• Assist with administrating the standalone CMMC 3PAO environment.
• Ability to perform other assessments such as NIST CSF, NIST 800-171, or other compliance based assessments.
• Able to work in a fast-paced, deadline-driven, remote environment.
• Able to travel at least 25% as required for various client engagements.

Cybersecurity CMMC Assessor

• The System Manager will be responsible for delivering on Motorola Solutions Maintenance Agreements by coordinating with the local service providers in all maintenance activities for Fulton County, Georgia.
• Responsible for looking for and growing Motorola Solutions role in providing additional services for this customer.
• Manage and lead day to day activities in meeting Motorola Solutions contractual commitments documented in the Maintenance Agreements with the customers.
• Manage and lead our relationships with the local service partners.
• Ensure that customer satisfaction goals are met both internally and with the customers.
• Procure and coordinate any internally resources that maybe needed.
• Collaborate with service leadership to gain a comprehensive understanding of your customers and their contracts, enabling accurate revenue forecasting.
• Ensures compliance with response/restoration time commitment.
• Remotely diagnose system failure and facilitate call management as applicable.
• Manage Emergency Service efforts and escalation procedures.
• Be available for after hours response during critical customer impacting outages as needed.