Motorola Solutions

Engineer

• Interface with Sales, Project Management, System Engineering and Field Engineering personnel
• Provide guidance on all coverage design and implementation aspects from proposal to award until system acceptance
• Develop and apply methods for solutions to technical problems
• Provide technical support in all phases of a project
• Provide external consultative support to customers/consultants
• Interface with product teams on system performance parameters
• Develop Coverage Standards and practices
• Guide site deployments and testing
• Lead field training activities

Principal Coverage Engineer

Security Engineer

• Manage National Industrial Security Program (NISP) and oversee facility’s security profile.
• Administer all aspects of the NISP and ensure compliance with 32 CFR Part 117 (NISPOM).
• Manage security clearances via DISS and NBIS.
• Oversee secure areas and manage access control systems.
• Develop and deliver annual security awareness training and "Insider Threat" programs.
• Prepare the company for DCSA security reviews and self-inspections.
• Review DD Form 254s to ensure security requirements are met for new RFPs and active contracts.

Facility Security Officer, FSO

QA Engineer

• Execute test cases (manual and automated) to validate new features, fixes, and product enhancements.
• Document, track, and thoroughly communicate defects/bugs discovered during testing, using our established issue tracking system.
• Assist in the creation and maintenance of clear, concise, and comprehensive test plans and test cases from functional requirements.
• Perform various types of testing, including functional, integration, regression, and user acceptance testing (UAT).
• Work closely with software developers, product managers, and other QA team members to understand product specifications and ensure quality throughout the software development lifecycle (SDLC).
• Provide timely and accurate feedback on test results and product quality.
• Participate in team meetings, sprint planning, and retrospective sessions.

QA Tester

Customer Support

• The CSM manages Federal Government Land Mobile Radio service contracts with the responsibility for successful deliveries on all services designed for and utilized by the assigned customers.
• Major emphasis on cultivating and developing key relationships and growing managed service product sales in multi-levels of large customer accounts.
• Work closely with Sales Account Management, Pre-sale and Post-sale teams to service customers and to continue to grow the overall Motorola Service business.
• Be responsible for goal driven business growth, account service plans, individual goals, and further development on customer satisfaction strategies.
• Be responsible for achieving P&L goals, including those for service billings, and cost/margin performances.
• Successfully market Motorola service capabilities to account base offered through the Federal Systems Technologists group, Federal Repair Depot, Authorized Service Subcontractors, and the National System Support services.

Customer Support Manager – Federal Civil/LEA

Network Engineer

• Lead and define technical network architecture designs for ASTRO 25 and adjacent technologies backhaul networks
• Develop strategies for and execute complex system migrations, expansions, and integrations
• Provide technical leadership for the engineering community in network design best practices
• Consult with Pre-Sale and Post-Sale Design teams to establish strategy, direction, and implementation plans
• Conduct network topology assessments and troubleshooting
• Create and document detailed network drawings
• Provide on-site and remote troubleshooting for program systems

• Provides essential support to the Federal DoD Customer Support Manager to meet overall division and department goals and ensure customer satisfaction.
• Directly supports Federal DoD CSMs to ensure the timely execution and compliance of contract commitments.
• Coordinates, reviews, and prioritizes all contract and project efforts with the CSM.
• Serves as a key liaison to ensure customer delight with service delivery.
• Tracks all post-award contract service deliverables using a central repository.
• Schedules all contractual commitments.
• Assists with RFI and RFP responses.
• Creates internal and customer-facing documentation related to contract services and best practices.
• Works closely with Order Management teams to ensure all necessary data is accurately provided, loaded, and thoroughly completed.

Associate Customer Support Manager – Federal DoD

Manager

• Recruit, manage, and provide technical training to the Air Force SUA FST Team.
• Lead the technical field team in planning and executing ASTRO system upgrades.
• Direct the team's work on critical Air Force ELMR communications systems.
• Ensure strict adherence to all Department of Defense (DoD) and Department of the Air Force (DON) security mandates.
• Manage the delivery of IT services in accordance with Service Level Agreements (SLAs).

SUA FST Manager

Full-stack Engineer

• Design, develop, and optimize high-performance embedded software for networked EW applications.
• Architect and maintain modern CI/CD pipelines to automate testing, integration, and deployment.
• Collaborate with hardware, RF, and systems engineers to integrate software with complex RF subsystems.
• Act as a key technical liaison for multi-organizational projects.
• Translate signal processing and networking algorithms into efficient, real-time C/C++ code.
• Lead code reviews, enforce coding standards, and mentor junior engineers in best practices.

Senior R&D Software Engineer – Networked Electronic Warfare

Account Executive

• Responsible for achieving both sales and order financial plan performance
• Work with vertical marketing teams to identify end user engagement opportunities
• Establish productive, professional relationships with key personnel in assigned channel partner accounts
• Lead PCR solution development efforts that best address end-user needs
• Participate and support Partner Quarterly Business Reviews, Dealer Sales Rep training, Channel Partner Open House End User Seminars, and Webinars
• Identify, evaluate and qualify strategic channel partners

Distribution/Retail Channel Sales Executive

• The primary responsibility of the Associate Customer Support Manager (aCSM) is to effectively and efficiently manage the Managed and Support Services (M&S) business for their assigned customer contracts and ensure customer satisfaction with Motorola Public Safety Customers.
• The aCSM is responsible for the overall success and relationship between the Customer’s Operation, Subcontractors, and Motorola Solutions.
• Provide customers a single point of contact for customer management and ensure service delivery and Service Level Agreements (SLA) compliance.
• Work with customers to discuss concerns and drive corrective actions to closure.
• Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables.
• Ensure that customers receive appropriate and timely reporting as required by the Services Contract.

Associate Customer Support Manager – Southeast Region

Business Analyst

• Serve as a subject matter expert (SME) responsible for translating complex business requirements into technical specifications.
• Lead discovery workshops with diverse business units to gather, document, and prioritize functional and non-functional requirements.
• Partner with Data Architects to define product hierarchies, attributes, and taxonomies.
• Document and maintain complex business logic, validation rules, and transformation requirements.
• Develop and maintain comprehensive data mapping documents.
• Perform detailed gap analysis to identify necessary configuration changes or process adaptations.
• Identify anomalies, duplicates, and quality issues prior to migration.
• Translate business requirements into detailed User Stories and Acceptance Criteria in an Agile environment.
• Support the creation of the functional test plan for migration waves and lead User Acceptance Testing (UAT).

Senior Business Analyst, Product Data

Sales

• Developing and implementing sales/business development strategies and programs to increase market penetration and revenue
• Manage business of $100 million in sales with 7 direct reports
• Working with the Sales and Marketing teams to formulate and develop sales plans based on the company’s present/future business, budgets, new product introductions, and account-by-account specific data
• Appraising and evaluating market conditions on an on-going basis and initiating appropriate actions to maintain business momentum and react to competition; assist/assure company positioning as a qualified vendor with all entities
• Hiring/Training/Developing/Motivating/Retaining qualified sales staff resulting in higher performance and increased sales – holding team accountable to established sales goals/metrics
• Overseeing/executing the proposal management process from opportunity identification to contract award
• Establishing and growing business relationships with key customer decision makers
• Identifying and developing strong relationships and appropriately utilizing advocates; compiling and reporting significant sales activity

Area Sales Manager

Pre-sales Engineer

• Responsible for being the technical solution owner of budgetary, competitive, and sole source proposal responses
• Assists in providing point by point technical responses to Request for Proposal (RFP) and Request for Information (RFI) responses
• Provide hardware and software recommendations based on customer requirements
• Provide solutions description and system configuration diagrams
• Provide bill of material for software, hardware, and non-standard third party applications
• Identify interface requirements and solicit system implementation team for design
• Conduct customer facing technical requirements discovery sessions for estimation and configuration (Conference Call or In Person)
• Builds relationships with sales, internal engineering, system integration, proposal, pricing, and key technical subject matter expert teams within the organization
• Work with the customer and the sales team to deploy product evaluations as necessary
• Ability to provide customer product training (both in-person and virtual)

Presales Engineer

• Provide on-site and remote troubleshooting on the NAVY ELMR system.
• Assist the other team FSTs in system troubleshooting and routine maintenance.
• Demonstrate experience working in IT production environments.
• Provide rotating on-call support shared amongst the team.
• Collaborate with other Field FSTs, Information Assurance, Engineering, and the NAVY SUA team.

Navy System Manager

Data Analyst

• Conducting deep-dive analysis and fundamental insight to drive business decisions & performance
• Analyze & present reports on multiple data sources
• Work collaboratively with multiple business stakeholders
• Build, maintain & automate business intelligence dashboards and self-serve capability
• Ensure data quality and integrity