System Manager

Motorola Solutions

System Manager responsible for maintenance agreements and customer relationships for Motorola Solutions. Ensure compliance and customer satisfaction while managing service partnerships in Fulton County, GA.

Posted 6/29/2026full-timeFulton County • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

The System Manager will be responsible for delivering on Motorola Solutions Maintenance Agreements by coordinating with the local service providers in all maintenance activities for Fulton County, Georgia.
Responsible for looking for and growing Motorola Solutions role in providing additional services for this customer.
Manage and lead day to day activities in meeting Motorola Solutions contractual commitments documented in the Maintenance Agreements with the customers.
Manage and lead our relationships with the local service partners.
Ensure that customer satisfaction goals are met both internally and with the customers.
Procure and coordinate any internally resources that maybe needed.
Collaborate with service leadership to gain a comprehensive understanding of your customers and their contracts, enabling accurate revenue forecasting.
Ensures compliance with response/restoration time commitment.
Remotely diagnose system failure and facilitate call management as applicable.
Manage Emergency Service efforts and escalation procedures.
Be available for after hours response during critical customer impacting outages as needed.

Requirements

What you’ll need

Bachelors degree OR 5+ years of experience with one or more of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience.
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s).
Must be able to lift and operate 25 - 50 lbs.
Must live within a 25 minute response time to Fulton County, Georgia.
Be familiar with Astro P25 infrastructure management to include RF (Combiners, Base Station Fundamentals, Astro Application Suite of products).
Be able to work in Google Suite, MS Excel and Word to produce reports and deliver financial updates to Manager.

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

LMRRF SystemsRadio CommunicationsTelecommunicationsIP NetworkingSolutions ArchitectureAstro P25WAVE VoIPEmergency Service CoordinationSystem Diagnosis

Soft Skills

LeadershipCollaborationCommunicationProblem-SolvingCustomer Relationship Management

Certifications

U.S. CitizenshipSecurity Clearance